From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem (and, seriously, was an idiot who kept looking at his watch and asked me if there was a Hardees nearby) so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night...with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.