Comcast / Xfinity

Here is the conversation, live chat below. I was told it was no problem to set up service and got strung along so far before being told they can't give us service in our building that I cannot return the modem and am told they are at no fault for this?

Controls for Assisted Support

Yes No

Live Chat

Connected Status: Analyst Br is here and your issue status is: working

Problem: Hi there, we have been trying to get activated for over 2 months now but our building is 'not on the grid', i have spoken to someone but no one gets back to us and I bought the modem over 2 months ago (for the deal). help me out here?

End Session

user Sh_ has entered room

Sh(Fri Mar 05 2010 19:18:38 GMT-0800 (Pacific Standard Time))>

Hi there, we have been trying to get activated for over 2 months now but our building is 'not on the grid', i have spoken to someone but no one gets back to us and I bought the modem over 2 months ago (for the deal). hel me out here?

analyst Wa has entered room

Wa(Fri Mar 05 2010 19:18:42 GMT-0800 (Pacific Standard Time))>

Hello Sh_, Thank you for contacting Comcast Live Chat Support. My name is Wa. Please give me one moment to review your information.

Sh_(Fri Mar 05 2010 16:18:56 GMT-0800 (Pacific Standard Time))>

Hi there Wa

Wa(Fri Mar 05 2010 19:19:04 GMT-0800 (Pacific Standard Time))>

Hello, Sh. How may I help you today?

Wa(Fri Mar 05 2010 19:19:32 GMT-0800 (Pacific Standard Time))>

Are you trying to order Comcast services?

Sh_(Fri Mar 05 2010 16:19:42 GMT-0800 (Pacific Standard Time))>

well, we got the modem after I chatted with someone a couple months ago, wanted to take advantage of the special ya'll were offering

Sh_(Fri Mar 05 2010 16:20:18 GMT-0800 (Pacific Standard Time))>

so we have the modem, I have all these rebate forms, but comcast can't turn it on in my building even though the sales guy I talked to said it would be no problem

Sh_(Fri Mar 05 2010 16:20:28 GMT-0800 (Pacific Standard Time))>

(we found this out after we got the modem)

Sh_(Fri Mar 05 2010 16:20:38 GMT-0800 (Pacific Standard Time))>

so, do we have to move to get service or what?

Sh_(Fri Mar 05 2010 16:20:52 GMT-0800 (Pacific Standard Time))>

talked to someone else who said he would get it taken care of, no email, nothing

Sh_(Fri Mar 05 2010 16:21:07 GMT-0800 (Pacific Standard Time))>

so how do I return this modem and count myself out the shipping both ways?

Sh_(Fri Mar 05 2010 16:21:34 GMT-0800 (Pacific Standard Time))>

I bet I can't get the rebate now, and how about that deal we were promised? I have a 110$ paperweight right now, lol

Wa(Fri Mar 05 2010 19:21:49 GMT-0800 (Pacific Standard Time))>

I just looked up your address in our system, and it showed for 'in seattle', "THIS IS AN MDU NOT SERVICED BY COMCAST" .

Sh_(Fri Mar 05 2010 16:22:29 GMT-0800 (Pacific Standard Time))>

right on, the guy I talked to before I went and spent al lthis money told me NP

Sh_(Fri Mar 05 2010 16:22:33 GMT-0800 (Pacific Standard Time))>

but now it is

Wa(Fri Mar 05 2010 19:22:41 GMT-0800 (Pacific Standard Time))>

This most likely means that your apartment building has some sort of exclusive agreement with another internet, TV, or phone provider, and that they have not provided Comcast with permission to run our wiring to the building.

Sh_(Fri Mar 05 2010 16:22:58 GMT-0800 (Pacific Standard Time))>

and the next one said he would get someone to put our building 'on the grid' and now it is not

Wa(Fri Mar 05 2010 19:23:38 GMT-0800 (Pacific Standard Time))>

Well, you would need to talk to your landlord about that. Currently, we do not offer service to the building at all, but we do offer service in 524 BOYLSTON AVE E .

Sh_(Fri Mar 05 2010 16:23:38 GMT-0800 (Pacific Standard Time))>

ah, we have several services here, I had qwest and they had to get 'on the grid' whatever that is but it only took them a week

Sh_(Fri Mar 05 2010 16:23:57 GMT-0800 (Pacific Standard Time))>

um, no, I want out since we were ..I will put this nicely...misinformed

Sh_(Fri Mar 05 2010 16:24:09 GMT-0800 (Pacific Standard Time))>

I want to get our money back for this modem and just forget about it

Wa(Fri Mar 05 2010 19:25:33 GMT-0800 (Pacific Standard Time))>

Well, where did you order the modem from?

Wa(Fri Mar 05 2010 19:25:42 GMT-0800 (Pacific Standard Time))>

If it was online, which specific web site?

Sh_(Fri Mar 05 2010 16:25:51 GMT-0800 (Pacific Standard Time))>

um...that is a good question, the guy gave me a link off your website

Sh_(Fri Mar 05 2010 16:25:56 GMT-0800 (Pacific Standard Time))>

let me go check the email

Sh_(Fri Mar 05 2010 16:27:19 GMT-0800 (Pacific Standard Time))>

ok, got the box and it says comcast corp. broadbandoffers.com

Sh_(Fri Mar 05 2010 16:27:57 GMT-0800 (Pacific Standard Time))>

shipped on december 14th, man this has turned into a nightmare

Sh_(Fri Mar 05 2010 16:28:20 GMT-0800 (Pacific Standard Time))>

why would that salesguy lie to us? I am really concerned about that

Sh_(Fri Mar 05 2010 16:28:26 GMT-0800 (Pacific Standard Time))>

not just one, but TWO

Wa(Fri Mar 05 2010 19:28:36 GMT-0800 (Pacific Standard Time))>

Okay, broadbandoffers.com is a web site run by a third-party reseller, Leapfrog Online. The "free modem", "free router", and rebate offers listed on their site are offered through Leapfrog directly, and not through Comcast.

Sh_(Fri Mar 05 2010 16:29:21 GMT-0800 (Pacific Standard Time))>

so you are telling me that comcast screwed us over and we cannot do anything about it?

Wa(Fri Mar 05 2010 19:29:28 GMT-0800 (Pacific Standard Time))>

If you have questions about returning the equipment they sent you, you will need to contact Leapfrog directly. Their contact information should be listed on Broadbandoffers.com or Comcastoffers.com , or I may be able to look it up for you.

Sh_(Fri Mar 05 2010 16:29:55 GMT-0800 (Pacific Standard Time))>

NO NO NO this was a camcst salesperson who got me INTO this

Sh_(Fri Mar 05 2010 16:30:10 GMT-0800 (Pacific Standard Time))>

how about could you pass me over to a supervisor?

Wa(Fri Mar 05 2010 19:30:39 GMT-0800 (Pacific Standard Time))>

Comcast did not send you a modem and/or router. Leapfrog Online did. The "free modem" or "free router" after rebate offer, is an offer that Leapfrog Online offers, and that is not available directly from Comcast.

Sh_(Fri Mar 05 2010 16:31:05 GMT-0800 (Pacific Standard Time))>

the salesperson linked me to it and lied about us being able to have service

Sh_(Fri Mar 05 2010 16:31:25 GMT-0800 (Pacific Standard Time))>

I had to put my addy in to chat to you so he KNEW that this was impossible yet pushed it anyways

Wa(Fri Mar 05 2010 19:32:05 GMT-0800 (Pacific Standard Time))>

The email from Broadbandoffers indicates that you placed the order through Leapfrog's site. The contact number for Leapfrog online is [protected] .

Sh_(Fri Mar 05 2010 16:32:09 GMT-0800 (Pacific Standard Time))>

let me talk to a supervisor

Sh_(Fri Mar 05 2010 16:32:32 GMT-0800 (Pacific Standard Time))>

so what if we did it was because of a COMCAST employee who said we could get SERVICE

Sh_(Fri Mar 05 2010 16:32:57 GMT-0800 (Pacific Standard Time))>

this is wrong on so many levels and you know it, I worked your job before and know you are tied but there is someone who can help

Sh_(Fri Mar 05 2010 16:33:05 GMT-0800 (Pacific Standard Time))>

so give me a supervisor, please

Sh_(Fri Mar 05 2010 16:33:43 GMT-0800 (Pacific Standard Time))>

at least they can get whatever affiliate to understand this was comcasts fault and 'misunderstanding' that has caused us to own a modem we do not need

Wa(Fri Mar 05 2010 19:33:52 GMT-0800 (Pacific Standard Time))>

I'm checking to see if a supervisor is available over chat.

Sh_(Fri Mar 05 2010 16:34:06 GMT-0800 (Pacific Standard Time))>

and can't use and I looked it up on ebay I would be lucky to get 20-30$ out of my 110$ investment into hades

Sh_(Fri Mar 05 2010 16:34:10 GMT-0800 (Pacific Standard Time))>

thank you

Wa(Fri Mar 05 2010 19:34:53 GMT-0800 (Pacific Standard Time))>

When did you place the order?

Sh_(Fri Mar 05 2010 16:35:02 GMT-0800 (Pacific Standard Time))>

this was december

Sh_(Fri Mar 05 2010 16:35:21 GMT-0800 (Pacific Standard Time))>

probably around the 10-12 since the ship date was the 14th

Sh_(Fri Mar 05 2010 16:35:43 GMT-0800 (Pacific Standard Time))>

and I have chatted back and forth and you are the FIRST one who has told me no way can we get service

Sh_(Fri Mar 05 2010 16:36:05 GMT-0800 (Pacific Standard Time))>

I mean, seriously, why would I even order that modem if I was not told it was good

Sh_(Fri Mar 05 2010 16:36:22 GMT-0800 (Pacific Standard Time))>

do you have 100$ to pay for something you do not need?

Sh_(Fri Mar 05 2010 16:36:35 GMT-0800 (Pacific Standard Time))>

especially prior to Christmas?

Wa(Fri Mar 05 2010 19:36:41 GMT-0800 (Pacific Standard Time))>

In December 2009, Leapfrog had the following offer: $100 Gift card and free modem after rebate when purchased through Leapfrog.

Wa(Fri Mar 05 2010 19:37:16 GMT-0800 (Pacific Standard Time))>

Leapfrog owns the following sites: www.Broadbandoffers.com, comcastoffers.com, comcastdoubleplay.com, comcastcableoffers.com

Sh_(Fri Mar 05 2010 16:37:19 GMT-0800 (Pacific Standard Time))>

and that is only AFTER you have service PAID for

Sh_(Fri Mar 05 2010 16:37:25 GMT-0800 (Pacific Standard Time))>

you have to give them the reciept

Sh_(Fri Mar 05 2010 16:37:43 GMT-0800 (Pacific Standard Time))>

or they do not give the discount, that is a typical deal between the affiliate and the company

Sh_(Fri Mar 05 2010 16:37:54 GMT-0800 (Pacific Standard Time))>

the company cannot give me service yet told me they could

Sh_(Fri Mar 05 2010 16:37:58 GMT-0800 (Pacific Standard Time))>

now I can;t get the rebate

Sh_(Fri Mar 05 2010 16:38:08 GMT-0800 (Pacific Standard Time))>

and have a usless brand new modem

Wa(Fri Mar 05 2010 19:38:18 GMT-0800 (Pacific Standard Time))>

If they sent you the modem, then you would have purchased the modem from them, and you would need to contact Leapfrog is you want to return the modem.

Wa(Fri Mar 05 2010 19:38:45 GMT-0800 (Pacific Standard Time))>

The modem can be used with any cable internet provider, if you move to a serviceable address.

Sh_(Fri Mar 05 2010 16:38:47 GMT-0800 (Pacific Standard Time))>

get me a supervisor

Sh_(Fri Mar 05 2010 16:39:07 GMT-0800 (Pacific Standard Time))>

I can't stand this anymore, you say the same thing but you KNOW comcast can help me here one way or the other

Sh_(Fri Mar 05 2010 16:39:31 GMT-0800 (Pacific Standard Time))>

they ARE YOUR AFFILIATE not mine, and the deal is because you get COMCAST service and I was sent there by someone on THIS SAME CHAT

Sh_(Fri Mar 05 2010 16:39:38 GMT-0800 (Pacific Standard Time))>

would you like me to forward the emails?

Sh_(Fri Mar 05 2010 16:39:46 GMT-0800 (Pacific Standard Time))>

so I have to MOVE

Sh_(Fri Mar 05 2010 16:40:00 GMT-0800 (Pacific Standard Time))>

give me a break, do you understand how ridiculous that is

Sh_(Fri Mar 05 2010 16:40:16 GMT-0800 (Pacific Standard Time))>

MOVE to use a modem because of one of COMCASTS sales people?

Sh_(Fri Mar 05 2010 16:40:45 GMT-0800 (Pacific Standard Time))>

how bout you send them over, they need to bring a truck, and pack our stuff...oh, and find us a place at this rate, location with our balcony that takes cats

Sh_(Fri Mar 05 2010 16:41:09 GMT-0800 (Pacific Standard Time))>

oh, they need to pay our deposit as well. Sure, I will move to use a modem, on those conditions

Sh_(Fri Mar 05 2010 16:42:20 GMT-0800 (Pacific Standard Time))>

Hm, and in that first email it says this: In the event that Comcast needs to re-submit your order, all rebates offered exclusively on ComcastOffers.com will still be honored, provided redemption rules are followed.

Wa(Fri Mar 05 2010 19:42:27 GMT-0800 (Pacific Standard Time))>

I am still checking with my supervisor, Sh. However, if you purchased the modem through Leapfrog Online, you will need to contact Leapfrog Online if you wish to return the modem. Their phone number is [protected] , and their email address is [protected]@broadbandoffers.com .

Sh_(Fri Mar 05 2010 16:42:44 GMT-0800 (Pacific Standard Time))>

I need comcasts help in order to get that done and you know it

Sh_(Fri Mar 05 2010 16:43:00 GMT-0800 (Pacific Standard Time))>

I can call and email them till the zombies are here and they will send me BACK to comcast

Wa(Fri Mar 05 2010 19:43:10 GMT-0800 (Pacific Standard Time))>

Again, that email message would have been sent by Leapfrog Onlline. The site ComcastOffers.com is owned by Leapfrog Online.

Sh_(Fri Mar 05 2010 16:43:17 GMT-0800 (Pacific Standard Time))>

so we can do something now or I will have to go back and forth and back and forth

Sh_(Fri Mar 05 2010 16:43:37 GMT-0800 (Pacific Standard Time))>

From: [protected]@customerservicesite.com

Date: Wed, Dec 9, 2009 at 4:25 PM

Subject: Comcast Digital Cable Service Order Confirmation

To: (withheld)

Sh_(Fri Mar 05 2010 16:43:41 GMT-0800 (Pacific Standard Time))>

COMCAST

Sh_(Fri Mar 05 2010 16:43:45 GMT-0800 (Pacific Standard Time))>

not 'leapfrog

Sh_(Fri Mar 05 2010 16:44:14 GMT-0800 (Pacific Standard Time))>

that is the ORDER confirmation

Sh_(Fri Mar 05 2010 16:44:21 GMT-0800 (Pacific Standard Time))>

it had to go through ya'll first

Wa(Fri Mar 05 2010 19:44:48 GMT-0800 (Pacific Standard Time))>

So, you're saying that you already contacted Leapfrog Online, using the contact information provided above, informed them that you live at a non-serviceable address, and that you needed to return the modem, and that they referred you to us?

Sh_(Fri Mar 05 2010 16:45:33 GMT-0800 (Pacific Standard Time))>

I CAN'T CONTACT them first, I need someone who can verify that we were told we COULD get service and can't due to the NEGLIGENCE of a salesperson gone sell happy

Sh_(Fri Mar 05 2010 16:45:46 GMT-0800 (Pacific Standard Time))>

otherwise they will (virtually) laugh and tell me no go

Sh_(Fri Mar 05 2010 16:46:00 GMT-0800 (Pacific Standard Time))>

THIS HAS BEEN ALMOST 3 months for gods sake

Sh_(Fri Mar 05 2010 16:46:13 GMT-0800 (Pacific Standard Time))>

and we JUST now are being told, move or it won't work?

Wa(Fri Mar 05 2010 19:46:25 GMT-0800 (Pacific Standard Time))>

I can't verify that you were told that you can get service, because you cannot get service, and there's no such account.

Sh_(Fri Mar 05 2010 16:46:56 GMT-0800 (Pacific Standard Time))>

why would I get the modem if I was not told it was going to be fine.

Sh_(Fri Mar 05 2010 16:47:19 GMT-0800 (Pacific Standard Time))>

so, where is that supervisor?

Wa(Fri Mar 05 2010 19:47:31 GMT-0800 (Pacific Standard Time))>

I was just saying that the modem that you have, will work with any cable internet provider. I was not telling you to move, but I was saying that if you did move, you would likely be able to use this modem at your new residence, even if it is serviced by a different cable provider.

Sh_(Fri Mar 05 2010 16:48:04 GMT-0800 (Pacific Standard Time))>

I was promised to be able to get COMCAST service at OUR address

Wa(Fri Mar 05 2010 19:48:05 GMT-0800 (Pacific Standard Time))>

Leapfrog Online sent you the modem. I do not know why they sent you the modem, if you live at a non-serviceable address.

Sh_(Fri Mar 05 2010 16:48:37 GMT-0800 (Pacific Standard Time))>

hm, could it be because some sell crazed salesperson with the morals of a badger told me it was fine at THIS address?

Sh_(Fri Mar 05 2010 16:48:41 GMT-0800 (Pacific Standard Time))>

I don't NEED this

Wa(Fri Mar 05 2010 19:49:02 GMT-0800 (Pacific Standard Time))>

I consulted with my supervisor, and he says that, since you bought the modem from Leapfrog, you would need to contact Leapfrog to return the modem.

Sh_(Fri Mar 05 2010 16:49:02 GMT-0800 (Pacific Standard Time))>

then the next one told us they would email us to let us know when they got activation in our building?

Sh_(Fri Mar 05 2010 16:49:22 GMT-0800 (Pacific Standard Time))>

You people are being ridiculous.

Sh_(Fri Mar 05 2010 16:49:37 GMT-0800 (Pacific Standard Time))>

and I will, especially since I have saved this entire conversation

Sh_(Fri Mar 05 2010 16:49:46 GMT-0800 (Pacific Standard Time))>

oh, and bet you it will be posted all over the web

Sh_(Fri Mar 05 2010 16:50:04 GMT-0800 (Pacific Standard Time))>

I used to work for 'Something' media...talk about some social networking

Sh_(Fri Mar 05 2010 16:50:18 GMT-0800 (Pacific Standard Time))>

plan on having some nice posted public relations.

Sh_(Fri Mar 05 2010 16:50:27 GMT-0800 (Pacific Standard Time))>

thanks for NOT helping or even caring

Sh_(Fri Mar 05 2010 16:50:54 GMT-0800 (Pacific Standard Time))>

and find that commission based jerk off and let him know just what he accomplished.

Sh_(Fri Mar 05 2010 16:52:19 GMT-0800 (Pacific Standard Time))>

oh, and BTW it does say we are guaranteed so what about that

Wa(Fri Mar 05 2010 19:52:34 GMT-0800 (Pacific Standard Time))>

I do care, Sh, and I would like to assist you with this, but you purchased the modem from Leapfrog Online. If you wish to return the modem, you need to contact Leapfrog Online, who you purchased the modem from.

Sh_(Fri Mar 05 2010 16:52:52 GMT-0800 (Pacific Standard Time))>

BLAH. I purchased it THROUGH A LINK one of YOU gave me

Sh_(Fri Mar 05 2010 16:52:56 GMT-0800 (Pacific Standard Time))>

so that MATTERS

Sh_(Fri Mar 05 2010 16:53:22 GMT-0800 (Pacific Standard Time))>

so now NO ONE takes the blame for this and we are screwed

Sh_(Fri Mar 05 2010 16:53:54 GMT-0800 (Pacific Standard Time))>

this is the worst CS I have ever had and if I used to pull this double speak I would have been fired so fast it isn't even funny

Wa(Fri Mar 05 2010 19:54:03 GMT-0800 (Pacific Standard Time))>

If you purchased it through a web site that was not owned by Comcast (such as Leapfrog's Comcastoffers.com or Broadbandoffers.com site), then your sales contract from the modem is between you and the owners of that web site.

Sh_(Fri Mar 05 2010 16:54:16 GMT-0800 (Pacific Standard Time))>

could you say that agin? I mean...are you a robot or what?

Wa(Fri Mar 05 2010 19:54:22 GMT-0800 (Pacific Standard Time))>

You will need to contact the people you purchased the modem from, if you wish to request a refund.

Sh_(Fri Mar 05 2010 16:54:28 GMT-0800 (Pacific Standard Time))>

it is YOUR friggin affiliate and I get no help.

Sh_(Fri Mar 05 2010 16:54:36 GMT-0800 (Pacific Standard Time))>

YOU all set up the deal with them

Sh_(Fri Mar 05 2010 16:54:39 GMT-0800 (Pacific Standard Time))>

and sent me to it

Sh_(Fri Mar 05 2010 16:54:55 GMT-0800 (Pacific Standard Time))>

send me a friggin email explaining that we can't get service here

Sh_(Fri Mar 05 2010 16:55:15 GMT-0800 (Pacific Standard Time))>

then between this saved convo (and the one original, I always save them) then MAYBE we can get a refund

Wa(Fri Mar 05 2010 19:55:39 GMT-0800 (Pacific Standard Time))>

It is a third-party company, independent from Comcast. Leapfrog was offering the free modem, not Comcast, and you purchased the modem from Leapfrog, not from Comcast. If you wish to return the modem, you need to contact Leapfrog.

Sh_(Fri Mar 05 2010 16:55:39 GMT-0800 (Pacific Standard Time))>

I do sort of wonder how many people out there have had this occur and just take it...bet I can get something interseting going

Sh_(Fri Mar 05 2010 16:55:48 GMT-0800 (Pacific Standard Time))>

like in the class action department

Sh_(Fri Mar 05 2010 16:56:06 GMT-0800 (Pacific Standard Time))>

having these chats corroborates that we got led by the nose BY COMCAST

Sh_(Fri Mar 05 2010 16:56:28 GMT-0800 (Pacific Standard Time))>

just mine and a bunch of people with useless deals could be rather fun, don't you think?

Sh_(Fri Mar 05 2010 16:57:13 GMT-0800 (Pacific Standard Time))>

let's see 'comcast authorized dealer' https://secure.broadbandoffers.com/comcast/wirelessmodem/?synorderid=2002223074&source=email

Sh_(Fri Mar 05 2010 16:57:26 GMT-0800 (Pacific Standard Time))>

but yet comcast gives no help

Wa(Fri Mar 05 2010 19:58:40 GMT-0800 (Pacific Standard Time))>

Let's look at the Terms and Conditions of the offer advertised by Broadbandoffers.com:

Wa(Fri Mar 05 2010 19:58:42 GMT-0800 (Pacific Standard Time))>

"Broadbandoffers.com sells cable modems to consumers who order Comcast High-Speed Internet residential service online at select authorized retailers of Comcast High-Speed Internet. The modem offer is brought to you by Broadbandoffers.com and is not available directly from Comcast."

Wa(Fri Mar 05 2010 19:59:17 GMT-0800 (Pacific Standard Time))>

Also, "Once you place your order for the modem, it is processed immediately, therefore, it cannot be canceled - refunds or exchanges are only available upon the accepted return of the item by Broadbandoffers.com. "

Sh_(Fri Mar 05 2010 16:59:18 GMT-0800 (Pacific Standard Time))>

25$ restocking

Sh_(Fri Mar 05 2010 16:59:31 GMT-0800 (Pacific Standard Time))>

IF they took it back

Sh_(Fri Mar 05 2010 16:59:48 GMT-0800 (Pacific Standard Time))>

this has been 3 months and we were TOLD we would get service

Sh_(Fri Mar 05 2010 16:59:53 GMT-0800 (Pacific Standard Time))>

THIS is ALL comcast

Wa(Fri Mar 05 2010 19:59:57 GMT-0800 (Pacific Standard Time))>

That's between you and Broadbandoffers.com . You agreed to the terms of sale, when you placed your order through their web site.

Sh_(Fri Mar 05 2010 17:00:07 GMT-0800 (Pacific Standard Time))>

no, this was BECAUSE of comcast

Sh_(Fri Mar 05 2010 17:00:17 GMT-0800 (Pacific Standard Time))>

why THE heck would we GET it to begin WITH

Sh_(Fri Mar 05 2010 17:00:33 GMT-0800 (Pacific Standard Time))>

I seriously just have money to toss out the window

Sh_(Fri Mar 05 2010 17:00:35 GMT-0800 (Pacific Standard Time))>

sure

Sh_(Fri Mar 05 2010 17:00:52 GMT-0800 (Pacific Standard Time))>

this is BS and we got took

Wa(Fri Mar 05 2010 20:01:52 GMT-0800 (Pacific Standard Time))>

No, Sh, this is because you placed an order through Broadbandoffers.com , and they shipped you their modem that you purchased from them, according to their terms and conditions, and now that you find out you're not serviceable, you want to return the modem and avoid their restocking fee.

Sh_(Fri Mar 05 2010 17:02:17 GMT-0800 (Pacific Standard Time))>

of course their stuff all says that they are not responsible either (I just read their 'return policy') so isn't that mighty convenient

Sh_(Fri Mar 05 2010 17:02:26 GMT-0800 (Pacific Standard Time))>

COMCAST SENT ME THERE

Wa(Fri Mar 05 2010 20:02:43 GMT-0800 (Pacific Standard Time))>

This is entirely between you and Broadbandoffers.com , and I already provided you with the contact information, where you can reach Broadbandoffers.com directly.

Sh_(Fri Mar 05 2010 17:02:50 GMT-0800 (Pacific Standard Time))>

AFTER TELLING ME that as soon as we got it AT OUR ADRESS then we GET service, no problem

Sh_(Fri Mar 05 2010 17:02:58 GMT-0800 (Pacific Standard Time))>

so this STARTED with comcast

Sh_(Fri Mar 05 2010 17:03:17 GMT-0800 (Pacific Standard Time))>

no, this is between me and COMCAST promising us service at this adress

Sh_(Fri Mar 05 2010 17:05:09 GMT-0800 (Pacific Standard Time))>

you know, once upon a time I did your job. Seriously. And this is a big mistake, I have had many people try the card I pulled on you, but on me. When someone actually has a case and a reason there is generally some sort of help given because the ORIGINAL company (COMCAST) is the reason this whole charade of crap occurred to begin with

Wa(Fri Mar 05 2010 20:05:18 GMT-0800 (Pacific Standard Time))>

Okay, a supervisor has become available. Did you still wish to speak to a supervisor regarding this issue?

Sh_(Fri Mar 05 2010 17:05:23 GMT-0800 (Pacific Standard Time))>

refusing to accept that is not good. Not good at all,

Sh_(Fri Mar 05 2010 17:05:26 GMT-0800 (Pacific Standard Time))>

Yes I do

Wa(Fri Mar 05 2010 20:05:48 GMT-0800 (Pacific Standard Time))>

One moment please while I transfer you to a supervisor, Sh.

Wa(Fri Mar 05 2010 20:05:54 GMT-0800 (Pacific Standard Time))>

Please wait, while the problem is escalated to another analyst

analyst Wa has left room

analyst Br has entered room

Sh_(Fri Mar 05 2010 17:07:43 GMT-0800 (Pacific Standard Time))>

Hi there Br

Sh_(Fri Mar 05 2010 17:07:51 GMT-0800 (Pacific Standard Time))>

you have a problem on your sales floor

Br (Fri Mar 05 2010 20:08:06 GMT-0800 (Pacific Standard Time))>

Hello My name is Br. I am the supervisor on duty

Sh_(Fri Mar 05 2010 17:08:08 GMT-0800 (Pacific Standard Time))>

not the guy I just talked to, he was the first one who was honest yet his hands are tied

Sh_(Fri Mar 05 2010 17:08:36 GMT-0800 (Pacific Standard Time))>

so the first person I talked to on December 9th told me we could get service at our address

Sh_(Fri Mar 05 2010 17:08:40 GMT-0800 (Pacific Standard Time))>

we can't

Sh_(Fri Mar 05 2010 17:08:56 GMT-0800 (Pacific Standard Time))>

I bought the modem because the guy told me we could get service

Sh_(Fri Mar 05 2010 17:09:16 GMT-0800 (Pacific Standard Time))>

so a month goes by, nothing, waiting...talk to someone else, they say our building is not 'on the grid'

Br (Fri Mar 05 2010 20:09:26 GMT-0800 (Pacific Standard Time))>

I am sorry this has happend. I do understrand your frusteration

Sh_(Fri Mar 05 2010 17:09:30 GMT-0800 (Pacific Standard Time))>

and that they would take care of that and email us when we could turn it on

Sh_(Fri Mar 05 2010 17:10:03 GMT-0800 (Pacific Standard Time))>

so now, because of COMCAST salespeople I have a 110$ modem I cannot send back (it has been too long) that is brand new and unused

Br (Fri Mar 05 2010 20:10:27 GMT-0800 (Pacific Standard Time))>

The sales perople should have been able to see that your address us not in a servicable area

Sh_(Fri Mar 05 2010 17:10:31 GMT-0800 (Pacific Standard Time))>

and I am told that this is NOT comcasts foult? I was lied to by one of YOUR salespeople and it is NOT your fault?

Sh_(Fri Mar 05 2010 17:11:04 GMT-0800 (Pacific Standard Time))>

right, he said it was OK we went through this with qwest 2 yrs ago (they did get it fixed) and I made SURE to ask, repeatedly

Sh_(Fri Mar 05 2010 17:11:59 GMT-0800 (Pacific Standard Time))>

I would be lucky to get 40$ out of this thing on ebay, trust me, I am a power seller and just pulled a full search
Sh_(Fri Mar 05 2010 17:12:27 GMT-0800 (Pacific Standard Time))>

sales happy liars are not good to have in your employ

Br (Fri Mar 05 2010 20:13:53 GMT-0800 (Pacific Standard Time))>

I will have this incident looked at as to why the sales force has made this error

Sh_(Fri Mar 05 2010 17:13:49 GMT-0800 (Pacific Standard Time))>

and these chat sessions are going to look very interesting when I post the to hades and back. I use to work CSR/Tech and ALWAYS save your chats, always. It is why I never call unless there is NO other choice

Sh_(Fri Mar 05 2010 17:14:40 GMT-0800 (Pacific Standard Time))>

yeah, but in the meantime we got screwed over and are out all this and I have to use a super slow shared connection because I was mistaken that if we were just patient that it would be FIXED

Sh_(Fri Mar 05 2010 17:14:49 GMT-0800 (Pacific Standard Time))>

and being told I should MOVE?

Sh_(Fri Mar 05 2010 17:15:18 GMT-0800 (Pacific Standard Time))>

I want the guy who linked me to this modem to pay my moving costs, pack my stuff and drive it. Oh, and find me as awesome a building I am in right now

Br (Fri Mar 05 2010 20:15:22 GMT-0800 (Pacific Standard Time))>

Have you called broadband offers at [protected] ?

Sh_(Fri Mar 05 2010 17:15:30 GMT-0800 (Pacific Standard Time))>

must have a balcony (I bonsai) and be cat friendly

Sh_(Fri Mar 05 2010 17:15:43 GMT-0800 (Pacific Standard Time))>

why would I call them? Have you read their return policy?

Sh_(Fri Mar 05 2010 17:16:00 GMT-0800 (Pacific Standard Time))>

I would be lucky to get 30$ back after it all, and that is IF they took it back

Sh_(Fri Mar 05 2010 17:16:16 GMT-0800 (Pacific Standard Time))>

this is a tech driven service and this modem is already old lol

Sh_(Fri Mar 05 2010 17:16:24 GMT-0800 (Pacific Standard Time))>

I got lead on and lead on till TODAY

Sh_(Fri Mar 05 2010 17:16:37 GMT-0800 (Pacific Standard Time))>

that we would be able to hook up to Comcast

Sh_(Fri Mar 05 2010 17:16:49 GMT-0800 (Pacific Standard Time))>

not once, not just once..but TWICE

Sh_(Fri Mar 05 2010 17:17:11 GMT-0800 (Pacific Standard Time))>

and being patient has lost us the chance to get back anything worthwhile

Br (Fri Mar 05 2010 20:17:21 GMT-0800 (Pacific Standard Time))>

Since this transaction took place through them, they need to be the people to call.

Sh_(Fri Mar 05 2010 17:17:46 GMT-0800 (Pacific Standard Time))>

Um, this transaction took place because your salesperson linked me to them and told me WE WOULD GET SERVICE HERE

Sh_(Fri Mar 05 2010 17:18:01 GMT-0800 (Pacific Standard Time))>

then after being told our building wasn't on the grid and it would be fixed

Sh_(Fri Mar 05 2010 17:18:06 GMT-0800 (Pacific Standard Time))>

we waited more

Sh_(Fri Mar 05 2010 17:18:14 GMT-0800 (Pacific Standard Time))>

this is the fault of COMCAST

Sh_(Fri Mar 05 2010 17:18:31 GMT-0800 (Pacific Standard Time))>

I can talk to them all day long and they will laugh at me for being an idiot

Sh_(Fri Mar 05 2010 17:18:47 GMT-0800 (Pacific Standard Time))>

and then IF they took it back, WE pay shipping and a 25$ restocking fee

Br (Fri Mar 05 2010 20:18:53 GMT-0800 (Pacific Standard Time))>

If i were in your situation I would call them and explain the exact situation to them

Sh_(Fri Mar 05 2010 17:19:10 GMT-0800 (Pacific Standard Time))>

and something else as well because it is not activated

Sh_(Fri Mar 05 2010 17:19:15 GMT-0800 (Pacific Standard Time))>

NO you don't get it

Sh_(Fri Mar 05 2010 17:19:23 GMT-0800 (Pacific Standard Time))>

COMCAST did this and WE get screwed?

Sh_(Fri Mar 05 2010 17:19:43 GMT-0800 (Pacific Standard Time))>
oh, and we pay by the minute for our phone service and you want ME to waste my time because of YOUR people?

Sh_(Fri Mar 05 2010 17:20:13 GMT-0800 (Pacific Standard Time))>

you have got to be kidding me, when I did this for a living I never pushed blame off just to get rid of someone

Sh_(Fri Mar 05 2010 17:20:27 GMT-0800 (Pacific Standard Time))>

they got their commision and we get a 110$ paperweight

Sh_(Fri Mar 05 2010 17:20:36 GMT-0800 (Pacific Standard Time))>

I want that jerks commission

Sh_(Fri Mar 05 2010 17:21:12 GMT-0800 (Pacific Standard Time))>

C is my friend right now

Sh_(Fri Mar 05 2010 17:21:35 GMT-0800 (Pacific Standard Time))>

V and wordpad is even better

Sh_(Fri Mar 05 2010 17:22:17 GMT-0800 (Pacific Standard Time))>

3 months we get led around until it is too late to do anything and then we just get shoved off

Sh_(Fri Mar 05 2010 17:22:31 GMT-0800 (Pacific Standard Time))>

I mean, who is doing the training out there? Gordon Ramsay?

Sh_(Fri Mar 05 2010 17:22:45 GMT-0800 (Pacific Standard Time))>

give us your money and go the heck away. nice.

Br (Fri Mar 05 2010 20:24:19 GMT-0800 (Pacific Standard Time))>

I do apologise for the mis-information but you need to be speaking to the people who sold you the Modem. They can be reached at [protected] or by email at [protected]@broadbandoffers.com.

Sh_(Fri Mar 05 2010 17:24:27 GMT-0800 (Pacific Standard Time))>

YOU SENT ME THERE

Sh_(Fri Mar 05 2010 17:24:32 GMT-0800 (Pacific Standard Time))>

so the problem STARTS there

Sh_(Fri Mar 05 2010 17:24:35 GMT-0800 (Pacific Standard Time))>

period

Sh_(Fri Mar 05 2010 17:25:03 GMT-0800 (Pacific Standard Time))>

If you had not LIED to me over and over I could have sent it back in DECEMBER and spent 20$ for nothing

Sh_(Fri Mar 05 2010 17:25:30 GMT-0800 (Pacific Standard Time))>

or...even better, told me we couldn't get service to BEGIN with so I went, thanks, and went to check another service

Sh_(Fri Mar 05 2010 17:25:49 GMT-0800 (Pacific Standard Time))>

Siously wonder how many this has been done to

Sh_(Fri Mar 05 2010 17:26:30 GMT-0800 (Pacific Standard Time))>

how many does it take to start a class action. Hm. TEN people or more and this convo is going all over the web smile And the first one I had that said my address in the convo and said it was fine.

Br (Fri Mar 05 2010 20:26:33 GMT-0800 (Pacific Standard Time))>

At this point I have provided you with a solution to your situation. I have nothing more I can offer other that an apology for the misinformation.

Sh_(Fri Mar 05 2010 17:26:45 GMT-0800 (Pacific Standard Time))>

nice comparisons I do believe

Sh_(Fri Mar 05 2010 17:27:02 GMT-0800 (Pacific Standard Time))>

or are your salespeople now not 'actually' comcast

Sh_(Fri Mar 05 2010 17:27:39 GMT-0800 (Pacific Standard Time))>

nice, thanks for that last statement. Taking blame but not doing anything.

Sh_(Fri Mar 05 2010 17:27:47 GMT-0800 (Pacific Standard Time))>

nice sinker, for your company

Sh_(Fri Mar 05 2010 17:28:14 GMT-0800 (Pacific Standard Time))>

thanks for making sure I will NOT lose this battle no matter how big this company is with that big smile

Sh_(Fri Mar 05 2010 17:29:12 GMT-0800 (Pacific Standard Time))>

adios, and btw, the job market out here really sucks, just remember that later. There is always a way to do the right thing and just jerking people around then admitting it really does not work for anyone

Br (Fri Mar 05 2010 20:37:46 GMT-0800 (Pacific Standard Time))>

Again I do apologise for the Misinformation. I am sure broadbandoffers.com will be able to assist you with this. Is there any other questions i can answer for you today.

Shn_(Fri Mar 05 2010 17:38:15 GMT-0800 (Pacific Standard Time))>

no, they can't, and you know it. Read their policy.

Sh_(Fri Mar 05 2010 17:39:00 GMT-0800 (Pacific Standard Time))>

this conversation will be posted all over the place and I am sure I will find others with the same problem. It is not he first time this has happened in one form or another.

User Feedback

Did this chat session solve your Problem?

Yes No Cancel

©2010 Comcast

Damage Resulting = We are out 110$ and have had 3 months of having to share an extremely slow connection with a friend in our building. I can't write (this is our passive income!) because I can't load pictures. It takes 3 minutes just to load an email! And all the time I have spent asking, waiting, being lied to is ridiculous. I need to spread this far and wide and see how many other people they have done this to. It is a multi-level scam between them and 'affiliates' so none of them have to take the blame and they can sell you shoddy equipment you just can't use. Now I am going to go list this modem on Ebay and hope I can get at least 30$ of our money back...

Contact me = Y

My service with Comcast Cable was installed this morning and by the time I came home 6 hours later, I did not have a service any more. I had an attention box on my TV screen that said that the Explorer Settop is Not authorized for use. Okay so I called the number that was on the screen and what do I get? First customer service agent hangs up on me. The second one asks me to unhook the cable box from the power source then hook it back up after waiting a minute. I do it once, the same attention box appears. I tell him that and he said that the technician did not close the order after he installed the box this morning. He said he had to manually and he had me wait for a minute. He tells me to repeat unhooking and hooking the box. Nothing happens. So, here it is. I spend 20 minutes on the phone with this guy and the only thing he can tell me is to waiting a couple of hours to see if the box works. What kind of answer and solution is that? If the cable worked and I was able to watch my TV when the guy installed the system, I should be able watch my TV six hours after the installation. What kind of system re-sets itself and nullifies the fact I they got paid for first month of service and installation of the cable box. It is unlikely that Comcast is going to reimburse me for the time I did not have any service even though I paid for that service starting today. This is a joke. If this is how they treat their new customer, I wonder how they will treat me after I had the service for a few months. I want the cable service I paid for now!

Everyone needs to stop paying Comcast and go to satellite tv. The customer service lady I spoke with yesterday was incredibly rude and condescening - she kept asking me if I was going to care about signing a year's contract with DirectTv. Really? When they are going to save me $ 60 per month? When I asked Comcast to try and help me out and keep me as a customer? They did not seem to care at all. This, after I was also willing to go to the Digital Voice and Internet with them...they lost all of that business and did not blink an eye.

During these hard economic times shouldn't we be able to trust our service companies we have had for years? I have been a Comcast Cable customer for years. Comcast had this new deal called the Triple Play that was going to save me lots of money. I signed up for it and had explicitly asked for how much each service was going to charge. I wanted the cheapest charges for every service, cable, internet, and phone. I was given cable service at 49.99, phone service at 19.99 and internet service at 24.95. This is going to be my prices? Yes, I was told. My bill would be around $115 a month. Great sign me up. When the installer came out to hook up my phone and internet services I specifially asked him to go over my pricing again. He called his manager and we all went back and forth untill I was promised the same prices as on the phone. OK install it then. My first bill I recieved was $240. This is for prorated month charges. Fine. I paid that bill. Two more bills came for the promised $115 a month. Everything was fine and I was now a happy customer. Bill number 4 was for $137. Why so much higher than my promised rates? I called and was explained that I had all promotional pricing. My phone service had just reset to 39.99 and my cable was going to be setting in two more months to 74.99. The customer service agent explained to me that I had a great deal because I have unlimited long distance calling. I do? I was never told of this and I had never used the unlimited long distance in the three months I had service. Now I am very upset because I no longer trust Comcast as a company. They can not tell you of their special "promo" pricing when you set up your plan and let you be surprised every time you get a bill. I email "Rick" the CEO or whatever of the company. I recieved a call today from Comcast telling me they will put me in a new promo pricing for 6 months. What happens when that pricing is up? Oh you just call and get new promo pricing. So every 3-6 months, depending on how long your pricing is good for, you get to call the customer service line and beg for new pricing. Why should we, as "valued" Comcast customers have to do this? Just give me one price. Just say this is what it is going to be. I don't hae time to call every few months and wait on hold forever to try and get new pricing. My timie is valueable. I'm calling Dish Network and AT&T back!

subscribed to comcast cable tv for $65.00 a month. for the last 8 months, EVERY single day/night, the picture would be "pixeled" and the sound going in and out! called comcast, they would reset my cable box. "did that help?"
"no" "well we can send someone out to take a look" "will there be a charge?" "yes, $28.00" I always refused. why should I pay you $28.00 more dollars to come out and make sure YOUR product is working properly!

So...in January, I had to take a day and a half off of work (unpaid) to have oral surgery. This made my paycheck a little smaller, which is a big deal. i.e. my rent is $630.00 and my paycheck was $636.00. So I decided to not pay comcast for that month but would pay them with my Feb. 15th paycheck. They called me relentlessly and each time I told them I would pay them on the 15th. On Feb. 15th, before 10a.m. my cable was shut-off. THE DAY I SAID I WOULD PAY THEM, THEY SHUT ME OFF! So I called them and told them to come get their equipment!
Which they did. I was so angry that I did not pay them on the 15th because they are such greedy ******, and the fact that for 8 months the quality of their product was **** and wouldn't fix it, so I feel I don't owe them a dime!
Sincerely,
April Schulte

I am forced to use Comcast as our building has a contract with them. We are not allowed to put a satellite dish up as part of our HOA. We actually pay a portion of our HOA monthly fees to Comcast for Basic TV. No choice... gotta do it.

This is minor in comparison to many of the posts I have read, so I am sorry to offend those that have gone through much more than this.

I am just wondering why you would charge your customers an upgrade service fee or a downgrade service fee? I had requested the NFL Channel since I am an NFL nut. Now that the season is over, I don't watch the channel and won't until next season.

The NFL Channel is only offered in the Sports Tier. Of which I don't have any use for the other channels forced on me.

Anyhow, long story short, I called today to drop the sports tier from my TV package. I was charged a downgrade fee to do it. $2.00... yes, I know it is only $2 but come on... these guys have nickle and dimed me for almost a year now.

They couldn't get a cable card to work with my brand new TV... yes it is compatible etc... I made sure other folks had been able to get it to work with the model prior to getting it. Anyhow, I got stuck paying a $10 monthly fee to have some crappy box I don't want. I left it alone, as they had 4 techs in out of the house fumbling with 8-10 cable cards trying to get it to work. How hard can it be?

Anyhow... my complaint is pro-customer. Why would you clip your customer at every turn? Handling customers should be built into your package prices. Looking for additional revenue streams should be at the core of their services model not at the customer touch point. Is this what it has come to in the great USA now?

1. Offer limited services
2. Provide less than mediocre customer service
3. Politicize non-innovations as Innovations (Xfinity for example - joke because it is exactly the same damn thing they have always had. Cable, TV, and Phone)
4. Charge ridiculous fees that are just enough that someone just agrees to it to get off the phone with your service folks
5. Monopolize your customer so they can't use another provider

Yes $2... but as an unloyal and forced customer, you have no choice but to pay it. Right to the bottom line... this is the problem, produce nothing, do nothing, and generate revenue from nothing. No wonder we are in such a mess here in the USA.

This problem all started when I recieved a bill for the month of March for Over 200 dollars for cable for the month. I called up and asked why my bill jumped up so high and they said that I rented a lot of movies that month. I wasnt aware that anyone at the hosue was renting anthing so I asked around and we didnt. I asked comcast to look into it for me because Ive never heard of a cable bill being so high and because we didnt rent anything. We already pay for HBO, Shotime, Cinemax, and Stars, so we have ALL movie chanels. Also we have 2 cable boxes one of which comcast never activated and one that was broken(on demand was Down). Comcast thought it looked funny that one movie was rented 6 times in march, and we have it on DVD so we KNOW we didnt rent that. Anyhow who rents a movie 6 times in one month? ero and we do not have a bill this month. She confiorms and said she was going to send out to me a revised statement.

About a week later I recieve a bill form comcast stating that I owe $206.11. Confused I call back into comcast and ask why I recieved this if my bill was waived? They have no record of me calling at first. Then I ask to speak with a supervisor and there isnt one working there that day. After abotu an hour on the phone and long hold times the women comes back on the phone and tells me that the supervisor I spoke to last time added comments to the account but forgot to actually take of the 206.11. She confirms to me its no problem at all and she said that she is going to go ahead and remove it again, like the first person was supossed to do. I explain what how long it took to get this settled last time as well as this time and she confirmed to me she will be personally handling it and that it was removed. Once again i ask for a witten statment showing that they removed it be sent to me at my address on record. She agreed I said thank you and we hung up.

Another few days go by and I recieve a letter in the mail saying that my account is overdue now 107 dollars and I owe a total of 306 dollars. Outraged by another comcast mistake I call the phone number that I was give by the previous person helping me. The extention does not exist! Not even close to an extention comcast usues they said. SO I start from scratch from the bottom AGAIN. Now this is the thrird time I have called in on the same issue comcast told me they are sorry about and have told me will be handled. Now the Bill is telling me that the Bill is overdue and my service will be shut off If I do not pay immediatly. I request time off at work and call into comcast to once again strat from scratch. This time I ask for a supervisor right away. I talk to her for an hour and she first told me she sees nothing on the account when i specifically asked the last person I spoke with o add coment to the account. I talk for an hour and get nowhwere. She decides she is going to look into it and call me back later in the day. She calls me back at 700 a night and tells me that she hasnt gotten sanything on it and that shes still working on it. Meanwhile Im not sure if I shoul dpay my bill or not. She said to hold off and she would place a stop on the collections untill the issue was resolved. She tells me that she will call me tomoorow when she finds otu what happened. Next day NO CALL from the SUPERVISOR who said she would call me between 5 and 600pm. I get in to work in the morning and call Venessa and leave her a message asking whats going on and why she was not back in touch with me yesterday. I get a voicmail doesnt even ring. Later on that day I get back from lunch and I have a message from Venessa saying that they looked into it and have decided not to adjust the bill. I told her that it was already decided a few weeks ago by a field technition that it was impossible for our houshold to rent movies and that ALL on demans movies were going to be removed. She said they will stick wioth the inconvienience fee, but I owe them 300 dollars still. I call back and again I get a voicmail right away. This is illegal and someone needs to monitor Comcasts Billing. There is no way anyone in my house rented any movies prior to the technition coming over to fix it. It was impossible and I have the documented recipt with his comments on it to prove it.

I was given a "triple play offer" price which last all of one month, even though it states right on the bill this will be the price for 1 year. The second month the bill jumped from 114.00 to 147.00 and after a call to customer service and a promise to fix the bill now my bill is 167.00 for one month. I dont even have a premium channel or dvr this is basic cable. I can only guess what the next bill will be. I cannot reach anyone competent on the phone. Basically i guess they just charge whatever they want.

I recently had a Comcast sales representative knock at my door offering me service. I signed up with him to replace my current satellite service, Internet service & Phone service. In other words I was willing to convert totally to Comcast. He filled out the necessary paper work and set an instalation date of a week later. One week later, I took the morning off work to meet the Comcast installer which showed up to do the install. After a short time he tells me that they need to do a "Pre-Bury" and wrote these words on the work order and had me initial it. He told me that in about a week Comcast would come out and do the cable pre-bury from the street to my house and told me there would be no charge to me for this.

Well, this brings me to why I am writing this. Today, I receive a phone call from a Comcast employee saying that it will cost me $3, 500 dollars to do what the installer told me would be no-charge. I was floored to say the least. Here I am prepared to give Comcast three accounts for services that will be taken away from Comcast competition and I'm told it will cost me $3, 500 dollars.

In my opinion, Comcast soliciting me, to cancel my current services and go with Comcast, which I signed up for and then be told that there would be absolutely no charge to hook me up and then come back and tell me I will need to pay Comcast $3, 500 dollars is totally unacceptable and really poor business on behalf of Comcast. I guess Comcast must be dioing very well in this economy to first, sing me up (Remember, Comcast came to me) and then decide unless I pay $3, 500 dollars, that Comcast doesn't really need or want my commitment to monthly service.

Comcast should be ashamed!

I had an appointment for Comcast internet installation today at 2-4 PM. I took off from work early and got home a 1:30 PM. I sat in the living room reading newspaper and waiting for your people to come. At 2:02, your trucks (2, one in green and one with comcast logo) showed up. The guy sat in the truck for a few min and drove off. He did not ring my door bell, did not leave a note on my door, he did not even step off the truck. I though he drove off to work in the wiring at a junction box. At 3:42, I called your customer services. He told me I had no appointment. I told him I received voice mail confirmation. He called and checked the dispatch. He came back and told me that the driver was at my house and no one was home. I complaint about the lies. He became rude and told me if I wanted the installation, the installer could come back at 7.

If this is how I was treated before I am Comcast’s customer, how would Comcast treat me after I became its customer.

I have had Comcast Service for 5 months now. We started with bad signal issues, had to take the afternoon off from work to wait on tech. After two times I told them to just run a new feed from the road. They did that and it worked fine until it was covered. I called for service again, had them come after my work this time. The tech said everything was fine. The picture continued to freeze and break-up for a few weeks and one day the box was off with no clock nothing. Called Comcast and got it going again, this happened 3 more times until I asked to have the box changed. I drove 20 min to the service center to change the box out, got it home and it would not work. Called Comcast and got this one going, service center never activated the box. Box worked for 2 days and went blank, called Comcast to get box going, 2 days later remote would not control the box, back-up remote would not control the box. Called Comcast and they could not get it going, Had to take the box 20 min back to the service center. Lady at the service center could not give me a diffrent box, so I asked to have just the Cable TV service cancelled. I get home and find the whole thing was cancelled, my internet also. Called Comcast to get it going again to find out the lady at the service center cancelled my whole account. At that point I told them to just leave it and I will go elsewere. I have about 6 hrs of phone time and 3 hrs of drive time invested in this whole mess with Comcast, so they said they would credit me $45.00. Ok, I later was checking the bill and figured the the bill was just paid and the $45.00 was what they have to credit me back for unussed service. This company really needs to look into finding some new employees, In these times it should be very easy to find quality people. I am working on changeing over to DirecTv. I hope not to be back here typeing.

As an retired IT person, I have never seen a company do more to frustrate me when I use their website. First you changed the website front page and getting any valuable news was trashed, so now I find other websites to get my news. Then you came up with a new email site It is totaly non-functional. If I have to get more then one email address/ send or bbc at a time to send a copy to more then one address or a bbc copy to myself I need to go to the address book 2, maybe 4 times. I guess you would rather I went with another company, because at this point you have giving me no other choice.

You need to do some surveying of your customer base before you summarily change your website, or be smart enough to offer several different sites for your current customers. Now most of the your young customers are using cellphones and instant messaging, but alot of the early customers want the email and surfing the web, the way it was originally setup.

I hope you have been smart enough not to change you business website or you will find yourself not serving any customers.

Signed up for triple play 04/09 which came with a $200 rebate and as of this date, 01/26/10 I still have not received it... I have called customer service at least 20 times and get a different answer or excuse as to why I haven't received my rebatet... I have done all the paper work and I have copies... I have gone to the rebate website and I have called them and they have nothing for me. I was told 3 weeks ago I would get a call from an account specialist and haven't yet... Was told now to go to my local comcast office which I did and they said they can't help me but submit my info to the agreement website which I did in 08/09 and 10/09 and I submitted it again today. The csr also stated a lot of people haven't received there rebate... Why not?

It has recently come to my attention that comcast is billing us for periods of time which service was interrrupted for late payments. They are disconnecting our services yet still billing us for services during those times. When I contacted comcast on the phone, I requested an itemized statement covering the last 5 months which we never so I went to the business office waited in line for 25 minutes to be told that of course they are going to bill us for suspended services, because we still have signal going to the home the services weren't available but the signal was still being sent. Now come on, it doesn't take a rocket scientist to figure out that they have now come up with another way to scam us. With the economy in the shape that its in, we are having a hard enough time paying for services when we have them but why should I pay for services when we don't have them. And then on top of that they are charging us a reconnection fee every for service that in one sentence they say wasn't disconnected because we still have signal, but in another they say you have to pay a reconnection fee... I know that they have the monopoly on the cable business, but that shouldn't give them the right to bill you illegally

I ordered Comcast triple play in November 2009 and was offered a $300 rebate that day if I signed up with Comcast. two month later and no rebate. First I was told to wait until after the installation date. I have been given three different rebate companies to contact and all required that I purchased the package on line which I did not. Called Comcast and they say there was no such deal. Now waiting for a Comcast supervisor to return my phone call.

We have been trying to fight a bill from comcast for the past 4 months. we received charges on our bill for some pay per view (porn). when we requested the code from them for the box we checked while they were on the phone and none of our boxes had that number. the customer service rep said she would get back with us. we received a call 3 days later and were told it was a mistake and the charges were coming off of the bill. the next bill was ok then we received a bill from comcast mid month stating we needed to pay an additional $318. 08 for charges from pay per view (porn). we once again contacted them an apparently last year when we returned a box we were not using the tech never turned it in and it was still listed as our box. we tried to get this straightened out with them but to no avail. the rep said we needed to pay the money by monday (its friday by this time) or the service would be turned off due to the charges. we did pay them to have it not turned off so now i can only imagine what new charges are going to come up. i want to give up the comcast but we need the internet. any suggestions?

I decided to "upgrade" my analog boxes to digital. I order them to be delivered and was told it would take 3 to 5 days for them to arrive. After a week went by I called to check on the order and was told by comcast that they had no record of the order. Since I was told they could be self-installed, I asked if I could pick them up. I did but when I got home I could not get a connection. After a long wait someone tried to help by performing some remote tests. This didn't work and she schedule a technician to come out (I was told that I would later be billed for this!). The next day two comae and it took them over 1.5 to solve the problem. So much fo self-install.

Next, I get a bill no only for the technician's visit but for 6 cable boxes! I have three (One is included in the service). Comcast claimed they sent 3 (You know, the order they had no record of) and along with the 3 I picked up, that I had 6. After a lengthy discussion, including reading all of the serial numbers, comcast did not believe me (As a customer, don't you love being called a liar) , they insisted on sending someone to see how many boxes I had. I took time from work to meet the guy. He came and was astonished to find out why he was there (Of course him coming without knowing why is itself a mystery to me). He verifed I only had 3. After 3 months i'm still being billed for the six. I've called several times and the person I speak with says i've been credited the proper amount but I keep getting billed improperly. On the last call I told the person I am not paying anything until I get a correct bill. I just checked on line, now they've hit me with a late charge. Multiple calls of wasted time, visits i'm improperly charged for, visits by people without them knowing why, incorrect billings, time off from work, now late charges! It never ends with these people.

I sent in my rebate request form months ago with a copy of my first 3 bills, the completed form and my confirmation number. I am wondering why I never received this . . .

Enough is enough with Comcast. After 15 years as a customer you would think I would have learned my lesson. Last year when I was ready to switch to Verizon Fios cable they came with a great combo rate to keep me. Now they jumped it by $ 45.00 (again). When I spoke to their customer service to tell them I was switching to Verizon which was CHEAPER they could have cared less, it was okay see ya around! Excessive fees, poor service and bad customer service. What a marketing plan.

Where to begin:
The whole company just reeks of absolutely lousy service besides being ripped off to deal with the company.

Let's start with the so-called high speed internet service. It is slow and is out on many occassions. When you call... Hold times are long lsitening to lousy music. People are unfriendly and at times "rude".

Let's do tv. They just sent out new boxes that had to be attached to all your tv's so you would have the privilege of getting their "digital reception". And they want to charge for their little boxes. Of course, there is absolutely no difference in the picture or reception from before these boxes arrive. So they are ripping people off for a "non-service". And you use more electric to have these boxes plugged in.

Frustrated, yes... I hate comcast but verizon isn't any better. I wish I could unplug their service and tell them where to go with it. And now they buy nbc... They should get their act together providing quality service to their customers before buying other companies.

If you have a choice stay away from comcast.