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Cleartrip / fraud transaction

1 India

Dear Sir,

I have made two booking from Cleartrip, to Andaman and Nicorbar island at Holiday Inn Beach Resort, Havelock Trip ID : [protected] and Holiday Inn Beach Resort, Neil Island Trip ID : [protected] from 24 - 27 th Dec 2017 and 27th -30th Dec 2017 respectively with pay at hotel policy for both the hotels.

1. I have cancelled the above mentioned hotels on 14- Sep-2017.
2. Cleartrip has made a fraud transaction for the second hotel i.e. for Trip ID : [protected] on 30-Dec-2017 @1:30 am, stating that Trip ID : [protected] booking was non-refundable.
3. The policy is same for both the hotels then why they have charged me only for one hotel.
4. As per policy if the booking is non-refundable in that case full amount should have been charged at the time of booking i.e. on 15-May-2017.

I have proof for all the above mentioned statement which I have made and can be produced in demand.

Please respond ASAP
Kiran Singh #[protected]

Dec 31, 2017

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