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Clarks Shoes


Sole & heel disintegration

Complaint Rating:  100 % with 24 votes
100% 24
I am a handicapped 74 year old woman. I put on my Clark's sandals this morning to drive to get some food. I noticed my sandals did not feel right but thought it might be my feet. When I got back in my car I noticed a large chunk of black "dirt" by the brake which turned out to be from my shoes. When I drove home I looked at my soles and found they were torn up and full of holes and large crevasses. I could have fallen very easily and shudder to think of injuries at my age!!!

I don't believe I had worn my shoes more than 6 or 10 times!!!
Complaint comments Comments (15) Complaint country United States Complaint category Clothing, Shoes & Acc


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A  29th of May, 2010 by    0 Votes
My sister had the same thing happen while on vacation last weekend.
A  1st of Jun, 2010 by    0 Votes
this is my second pair of clark's that all of a sudden fell apart . these haven't been worn all that much . this morning something felt funny so i looked down and the whole soul had cracked in half. when i got home i looked at the other shoe and it was cracked in half also! i couldn't believe it.
A  29th of Jun, 2011 by    0 Votes
All twelve pairs of Clarks I owned disintegrated within a year of eachother...so embarrassing! I called customer service and they accused me of improperly storing them in boxes. Whatever... I keep them in fabric hanging bags in a walk-in closet. They didn't even listen to my concerns. Pathetic.
N  29th of Aug, 2011 by    0 Votes
I just had a pair do the same thing. Thought it was a fluke; guess not. Certain companies re-sole shoes free; it doesn't appear Clarks does this. I guess if their shoes commonly fall apart, it would get too expensive. Too bad; I used to be a fan.
N  11th of Feb, 2012 by    0 Votes
5 pairs of my Clarks disintegrated, one pair last night while I was at an event, had to leave as I was leaving rubber rubble all over the floor. Clarks is the only shoe that seems to fit my feet which are wide at the top, so I don't know where to get shoes now.
N  11th of Feb, 2012 by    0 Votes
My Clarks shoes that I wore maybe 10 times.

N  1st of Jan, 2014 by    0 Votes
I have suffered what will be my last failure of a Clarks shoe. My first experience was in June 2013 when on holiday in France the soles of my shoes literally disintegrated. The four year old shoes had hardly been worn but Clarks (non)customer service
dismissed my complaint on the grounds of the shoes age. Yesterday the heel fell off a Clarks shoe with a Goodyear welted sole. I do not intend wasting time obtaining another not our fault excuse. The future sourcing of shoes by my family will not be from Clarks and I would council anyone else to look elsewhere.
N  13th of May, 2014 by    0 Votes
Heels disintegrated on my Indigo sandals after wearing a short time exactly like the picture of the Clarks. I cannot find a site to report Indigo but ran across this one. I suspect the shoes are made the same as the shoe heels look the same inside and out. Buyer beware..
A  26th of Sep, 2014 by    0 Votes
I too had two sets (Pairs) of Clarks shoes where both soles disintegrated spontaneously. It was very embarrassing and inconvenient.. Once at a meeting and the next at a funeral. It made a major mess and I had to immediately find some where to buy new shoes. I don't buy their (Clarks) shoes anymore.
A  27th of Sep, 2014 by    0 Votes
The same thing just happened to me! I was wearing a pair of Clark's sandals in my kitchen. The heels felt mushy and funny. I looked down and huge chunks had fallen out of the heels that looked like chunks of chocolate cake on my floor It was such a singular thing to happen that I thought it could not be an isolated incident so I found these comments! I have had good luck with other pairs of this brand but then this...!
A  14th of Oct, 2014 by    0 Votes
Like others, I had a pair of Clarks shoes which I hardly wore and the soles disintegrated. I took them back to the shop and was told that I had been storing them incorrectly - in a cupboard - and the Clarks head office had instructed them to offer a £10 "goodwill" payment in such cases. I declined. I shall now take it up with the MD, referring to this site, and ask Trading Standards to investigate. These shoes are obviously not fit for purpose. Under the Sale of Goods Act 1979 customers are entitled to ask for a replacement or a refund for faulty goods.
A  20th of Jan, 2015 by    0 Votes
Same problem. Shoes disintegrated at a Cambridge College garden party; fortunately the porter's office came to the rescue & loaned me a pair of trainers from lost property. Talk about embarrassing. Same thing happened three years ago. I returned the shoes to Clarks. MD replied essentially saying 'tough' & sent a £15 goodwill voucher which I sent back as insulting. I've heard nothing since. I found this site because a third pair has developed 'sticky' soles which I suspect is a prelude to another collapse. I think the two latest pairs happened because they hadn't been worn for a while (black shoes not worn since I retired). Appalling service & I'm never going back to Clarks.
N  5th of Jul, 2016 by    0 Votes
I see about the same complaint that I have. Wore my shoes Saturday shopping, they have not been worn that much, I have seven other pair of Clark's besides other shoes. I am retired, just wear them to church and shopping. Well, the rubber on the right heel completely came apart disintergrated spontaneougly on both, leather pulled apart, the same on the left. I tried to send a e-mail, no response, tried calling, put on hold three different times for 30 minutes, who has the time to stand around waiting. I will not buy another pair of Clark's, so disappointed, was so angry, with my shoes falling apart while shopping, nearly barefoot. I went to the store where I had bought them they said that wasn't the first ones, to contact Clark's company. Well no such luck.
N  9th of Jul, 2016 by    0 Votes
the reason I purchased the clark shoes is the rounded toes and no seems on top of my foot, I lost a big chunk of my left shoe I would gladly pay for repairs, cannot discard a pair of perfectly good shoes, I just need the left shoe resoled, any suggestions ? I am poor and cannot afford to replace faulty shoes. I will not get in touch with Clark after reading the comments from customer dissatisfaction with the company, of course I will never buy clarks again, cannot afford their poor quality, I the mean time I am minus a pair of shoes, thanks a lot clarks !
A  22nd of Nov, 2016 by    0 Votes
I have a pair of Clarks shoes that have had the same problem- the heel of one shoe is crumbling. The model is #38231. The shoes were purchased some time ago, but only worn once or twice (they weren't comfortable.) I was going to give them away, because they look brand new.

Has Clarks addressed this problem??? I will spread the word.

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