The complaint has been investigated and
resolved to the customer's satisfactionResolved Clark Shoes — Soles fall apart!
resolved to the customer's satisfaction
I am writing to tell you how disappointed I have been in the quality of Ecco and Clark shoes. The soles just fall apart. Often leaving me in a precarious and even hazardous position. Therefore I'm forced not to purchase your shoes, even though I like them. I believe it is a problem with your materials used on the rubber soles. I am sorry. I am forced to buy your competitors products even if at a higher price point. Mephistos don't have this problem. I am hoping these company's will do something to correct this problem.
It's happened on every pair whether worn or not. They disintegrate. Some sooner then others.
A disappointed customer!