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1.6 19 Reviews
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Lugz complaints 19

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3:34 pm EST
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Lugz Grey lugz boots

I don't have receipts or any information on purchase of boots other than knowing they were bought last year. The sole on right boot has completely detached from boot. I would like another pair as I can send these back. I've contacted the BBB and respectfully ask for assistance in this matter. The boots were bought at Shoe Carnival in Carbondale Illinois.

Desired outcome: Replacement boots

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1:03 pm EST
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Lugz Order Status

Their phone number doesn't work and the only other option to attempt to reach someone if a customer service message. I have messaged their customer service 3 times and have not heard back except for the automated response that asks for all of the information I had already given.

I ordered a pair of shoes, got the confirmation, they took the money and now nothing. I cannot even get a tracking number or an update on whether this order is happening or not.

It's a collab product so they sell out fast and I do want to get the other style of the collab shoe but at this rate...I cant trust that I'll ever get the first one. This is a joke. I'm not even threatening to cancel the order or anything and I can be patient if I could just get an effing update. It's a joke.

Desired outcome: My shoes, would be nice. Or at least a response telling me if the order is in fact happening.

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12:16 pm EST
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I am very disappointed with this company. I've tried several times to get in contact with their customer service which the phone number does not work. I purchase a pair of boots as a Christmas gift was given the wrong size try to get in contact with customer service to see if I can exchange them for a different size. I had just purchased two different...

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Is Lugz legit?

Our verdict: Complaints Board rates Lugz highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 15% resolution rate for complaints about Lugz raises questions. Diligently reviewing Lugz's client feedback and resolution practices is recommended for those considering Lugz's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Lugz earns 83% level of Trustworthiness

Excellent Trust Notice: Lugz near-perfect at 83% trust. Use with confidence, maintaining usual caution.

Lugz has claimed the domain name for lugz.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lugz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lugz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lugz.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Lugz's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 15% of 0 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to Lugz. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:09 pm EDT
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Lugz customer service/returns

I ordered a pair of shoes for a gift and the wrong color was sent. I tried to return them but there was not a place to request to return them. I emailed customer service, and they sent me email back saying they were working on it and again with instructions for. I never could see the tab in which they were referring to. I emailed again, same response again. And again. I will get a follow up email asking, "how they did". All I want to do is return the shoes and get my money back. This company is ridiculous; even the website is crazy. Every time I sign in, it says I am using the wrong password and I have to reset it. I would definitely pass on to people to not order from this company.

Desired outcome: I want a return label to send shoes back and I want to be reimbursed for my purchase.

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10:35 am EDT

Lugz Lugs MEXPRSPK-714

I have bought 2 pairs of these shoes in 6 months. The same issue has been with both pair. The structure under the heel falls apart. I bought them because they looked nice, but for two pair with normal wear should not fall apart. I didn’t return the first pair, I just bought another pair. The new pair is only a couple of months old and falling apart.

Desired outcome: Replaced/refunded

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11:57 am EDT

Lugz Lugz boots and footwear

Hi my name is Peter Vario
I been in the construction business 30 years I am a master craftsman with stone and wood.

I am writing to you to let you know, I have been wearing Lugz work boots and other Lugz footwear for 15 years, I have raved and bragged to everyone about your products for many years. I am very sad to say after 15 years of buying and wearing your footwear that I am very disappointed with all your footwear. My last product I bought was 3 months ago, (Luzs Mantle with memory foam) work boots. They are destroyed already I have glued the bottoms on about 5 times in one month and the bottoms are worn with holes, you will see pictures of the glue Mark's and holes and the deterioration. For the prices I pay for your products I would never complain but after being a loyal customer to your products 15 years esspeclly the footwear, i think I deserve a few things from you.

1. I think I deserve new boots for free to replace these destroyed ones, I will return your ripped ones that are only 3 months old.

2. I think I deserve a few pairs of free work boots diffrent kinds to try and alot of coupons

3. I would love to advertise all of your boots and footwear on my tictok and all my other social media platforms and become an affiliate of yours and display and model all your products on my social media platforms. I am very well known because of my family history and I can be a very big asset for advertising your products esspeclly the footwear and in return we can make some kind of deal. I would love to also build you a Design for a new work boot that I have in mind I think it would be a huge seller to anyone in the construction industry. But I would like to make a deal if you do agree to use my designs and ideas.

Please feel free to contact me

Have a blessed day
Kindest Regards
Thank you
Peter Vario
[protected]
[protected]@gmail.com

Desired outcome: Replace and make a deal for future business

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8:23 pm EDT
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I ordered a pair of those chunky Dot.Com 2.0 Oxfords. When I got them, and tried them on, one of those heavy duty eyelets popped off. I returned them in the same box they came in, never worn and still had the tags on them. A Mr. Sanchez signed for that package on Feb. 27, 2020. When I still did not receivecmy refund, I contacted a Tiffany Rainford, who told...

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1:49 pm EST
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Lugz Lugz empire low wr size 11

I bought a pair size ll mens empire lo wr. Memplk-7431 boots on 10/24/19 from sear in hickory north carolina an haven't wore them a whole lot an the sole on left boot came unglued today2/22/20 for no reason they ant been abused or soaked an now im out a nice pair boots cause lack of someone glueing the boots properly. Or what ever now how i to get this resovled

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9:45 pm EDT
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Lugz lugz shoes

UPC code [protected] size 11 bought them July 1st for school for my son. Who didn't even wear them til end of aug maybe 5 times.i paid 5o bucks and we have always bought them but the bottoms already feel apart u have lugz passed from there dad, his brother and then mY youngest but his feet aren't fitting in them so I bought a new pair the ten yr old lugz are still super on the bottom .I would like a new pair or refund. My email address is [protected]@gmail.com and number [protected] . I'd like to hear back from u or we won't buy these shoes/boots like we have had for yrs. I buy them cuz quality was always good I have no idea why any pair of shoes would look all chopped up after a month thank u. Sonja Melendez

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8:59 am EST
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Purchased size 11 Lug boots in December of 2018. Previous purchase of the same item lasted my husband three years. He is a truck driver. He doesn't wear the same boots everyday. This particular pair of boots he wore a total of maybe 4 weeks out of the 8 weeks he owned them. After only 2 months of owning the pair of boots the soles of both boots have pealed...

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1:52 pm EST

Lugz lugz men's briarwood mid boots

Hello, I ordered 2 pair of same boot, one for work and another for leisure. Sad to say that on both pair within 1-2 months the sole started coming off. My husband started using the 2nd pair for work since I was unable to get a return on 1st pair and 2nd pair also ended up having the sole coming off. I ordered these on Fingerhut, but still it is your product. Because I did not have the way to go by and send back within time frame I am now stuck with 2 pair of boots that are unable to get used. As well I did not get a money refund on these. Copy of my order attached: Order History
Order Number
Date Placed
Items in order
ORD0089480185
3/13/2018
Wakeman Ultra Series Telescoping 7'2" Rod and Spinning Reel Combo
Shipped

ORD0088465588
12/19/2017
Lugz Men's Briarwood Mid Boots
Shipped
Los Angeles Pop Art Honu Turtle Hawaiian Islands Short-Sleeved T-Shirt
Shipped
Microsoft Xbox One Rocket League Collector's Edition
Shipped
XBOX One Sonic Forces
Shipped
Melissa & Doug Brianna Soft-Bodied Baby Doll
Shipped

ORD0087326233
11/26/2017
Lugz Men's Briarwood Mid Boots
Shipped

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12:55 pm EST

Lugz ny lugz work boots

Yes my complaint is about lugz work boots size 9. After only wearing boots 4 times both left and right boot souls have come apart! This happened while on a ladder coming down off a roof. Lucky no injuries accurred. We loved the look and feel of your boots but what happened to the high quality of your product? I did not save receipt from purchase but believe I am owed a replacement pair? I am sending pics as you will see the boots are barely been used. You also can see were we tried to repair the problems but it didn't work. So I am asking you to replace these.. Thank you, tamican. [protected]@gmail.com

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7:17 pm EST
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Lugz boots

I purchased a pair of your boots about a year ago. They have been worn about 10 times and I store them in their original box as I do all of my
Boots.

They are cracking on the top and material is peeling. If you would like
I can send you a picture which includes the original box. I am truly disappointed 😔 especially since the boots were expensive.

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8:02 pm EST
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Lugz lugz work boots

I have gone through three pairs of lugz in less than 5 months. I will continue wearing lugz because of how comfortable they are i have been wearing them for years. I was just thinking they shouldn't split in half so easy on the sole, should they? I have tried different styles thinking it was just this kind of style but it has happened to all 3 of them. I have tried contacting someone from this company regarding my complaint but I have still not heard from anyone...

Thank you, Tiffany Twilligear

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3:30 pm EDT

Lugz Lugz shoe

I have had 7 replacement shoes from them
The first one literally split in half on the Soul the second replacement they sent me had the logo stitched upside down and developed a hole on the inside of the shoe the third replacement pair they sent me developed a hole outside of the shoe the 4th developed a hole 5th developed a hole 6th developed a hole and 7th all separated from the Soul none of them lasted a month will never recommend Lugz to any one

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12:36 pm EDT
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Lugz Purchaser

I ordered two pairs of boots for my husband at lugz.com, one of the two pairs were defective, the shoes were two different colors, so we called and got the label to return them, two week later got the new pair. OH WAIT, again defective. SO we call again, they provide us with the return label. We ship the shoes the very next morning. Then a few days go by and I receive a call that the facility would be closed until for another week and a half until March 10th and that they would ship the boots expedited shipping on the 10th. Well it's now the 14th, so I call and the customer service rep who sounds like she is only half with it says they received your shoes last Friday, when they were received more than 10 days ago and they were delayed. She has the nerve to say would you like me to order them now and we can ask that they be expedited...UGH DUH...I was explained on the call two weeks prior that they would be shipped on the 10th...EXPEDITED! So she is like ok I will get the order in and we can request expedited. RUFKM! These people are clueless, I will never, ever again purchase LUGZ! This story may be TBC!

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Lugz boots
Carbondale, US
Dec 19, 2023 3:36 pm EST
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Soles fell off in less than a year

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lugz boots that exploded
, MX
Aug 07, 2013 10:49 pm EDT

i bought my husband a pair of lugz black quarter boots and after one wk of normal wear they started making a squeeshy sound and only after 1 wk and 1/2 the inside was all shot out from the heel to the toe like a mini explosion i still have the boots im really upset w the co and i know they will make things right

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5:36 pm EST
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Lugz Worn out soles in 8 days

Bought a pair of lugz from Silver city and within 1 week the heals wore holes in the bottom heals on both feet. I have the box and many pictures of the receipt and the shoes. I will try to down load them but I don't know if it will work I complained and sent pictures of the receipt and of the worn out shoes to lugz, com, Lugz.info, and Lugz.sales over 2 weeks ago. I sent E mails to the managers and vice president and I never got a response from any of them...Not good product and not good customer service at tall!

I'll never buy Lugz for me or family nor would I sudjest any of them get them.

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3:49 pm EDT
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Lugz Fell apart

I bought a pair of lugz shoes and they fell apart after two weeks, thought if i buy a pair of name brand shoes they would last but they did not.

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Marie Barfield Bates
, US
Nov 10, 2019 6:34 pm EST
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Bought a pair of Lugz boots and after 3 months both soles had holes in them. Will never buy another pair of Lugz ... they are rubbish and poorly made.

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Monty Glass
, US
Oct 08, 2017 2:04 am EDT

I've bought several pairs of Lugz over the years. My older brother used to buy them and I'd make fun of him; "haha pretty boy shoes", until the day I stepped foot in a pair. From experience the tan boots are the only ones to get. Ive owned the black ones and they suck. Comparitivly to most shoes you can buy for the same price, you'd be a fool not to buy them. They aren't a work boot. Although, I've used mine for work on a daily basis, as a mechanic 6months. As a welder 3 months, as a daily shoe/logging boot 3-6mo. I buy a pair of Hawthorne's/Georgia's for working and a pair of Lugz as a comfort/dress shoe. You can easily get 6 months+ if you just walk in them.

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Torn up
, US
Feb 20, 2017 11:09 am EST
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I bought a pair of Lugz boots from St Matthew Mall in Lousville Kentucky because I had seen them advertise as good boots but after 2 months the boots have torn up a waste of money can buy just as good boots at Wal Mart

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Monty Glass
, US
Oct 08, 2017 2:07 am EDT
Replying to comment of Torn up

To compare Wal-Mart boots to Lugz is stupid. Of course with every product that's mass produced you're going to have error, with at least one. Wal-Mart boots you're lucky if they last 2 weeks in my world.

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Miguel Quinones
, US
Feb 18, 2017 10:39 am EST

They come apart garbage, should of spent my 150 on timbs

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imDanielle2
, US
Jan 03, 2018 12:52 am EST

I feel the same way .. I bout a pair of tan Lugz from shoe carnival in Seymour Indiana back in August.. Last about 6 weeks and the sole on the right boot completely separated.. I went back to the store and showed the manager what happened and she remembered selling me the boots so she replaced with another pair.. 5-6 weeks later.. same thing and this time I probably did not wear the boots more than a dozen times ... Same issue, same right boot.. I am over these cheap boots.. They are nothing like they use to be several years ago.. Something has changed and it just means we waste our money .. I went back to my old Timberland that are grungy looking but you know what, 4+ years and still not falling apart!

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Miguel Quinones
, US
Feb 18, 2017 10:38 am EST

They suck! Came apart never again

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Chris Kelsch
, US
Jan 06, 2017 2:41 pm EST

bought a pair brown leather work shoe. 3 weeks...the metal "eyelet"s are ripping/falling out...shoes are ruined...ARE YOU KIDDING ME?...I don't have the time, or MONEY to get ripped off...I drive an hour and half to the sears were I got them...this is NUTS

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Monty Glass
, US
Oct 08, 2017 2:10 am EDT

Out of all the problems I've seen/heard with Lugz, never has this occurred.

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eric272
Salem, US
Nov 28, 2012 5:46 pm EST

I had the same issue. I purchased a pair of their leather shoes that looked really nice from the pictures and got them on sale for less than 45bucks. They lasted 3 & 1/2 months. The sole separated from the actually shoe. The left one. I did not know this was even possible. I contacted Lugz customer service and they told me they would not refund after 90days but they were able to honor replacing the shoes as long as i sent a picture showing the damage. Getting replacements was a hassle after several weeks of constantly asking them whats the status of my replacement. Constant back and forth. The worst customer experience I've ever dealt with. Finally got my replacements (was not able to give me the same shoe design) but these are starting to do the same. Now both are starting to separate. I know I'm not doing anything different because Ive never experienced this issue with any other shoe manufacture before. I only wear them 2-3 days a week. I believe it come down to how its made and the materials that are used. Also noticed they are not made here is the USA. Believe they are made in China. Yeah go figure. I do not plan on buying anything from Lugz ever again and will let others know to avoid the Lugz brand. Buyer Beware: Their shoe designs are rally cool but there are tons of other shoe manufactures that offer higher quality shoes!

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Monty Glass
, US
Oct 08, 2017 2:22 am EDT
Replying to comment of eric272

Shows how much you know. Lugz came into the shoeline in '93 for hip-hop, started in NY. Yes it's an American made shoe.

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cnstallion
, US
Jan 11, 2018 2:19 pm EST

Manufacturing of Lugz moved from NY to China years ago. Shows how much you don't know.

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Richard K Kean
toronto, CA
Sep 10, 2012 8:20 am EDT
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2 pairs happened to me aswell, these shoes used to be awesome. I will never buy another pair

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carimail
Morgan Hill, US
Aug 23, 2012 12:54 pm EDT

Same story here! My son loves the look of Lugz, but I won't buy another pair - they seem to have a lot of issues with the shoes separating from the sole - this is can't be repaired. Ours only lasted 3 months. :(

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Alan Trudel
Fresno, US
Apr 12, 2012 2:35 pm EDT
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I bought my first pair of LUGZ last year and after two weeks it sounded like i had a flat tire, and the whishing air sound came out of my right shoe... So am year later i thought i would give LUGZ a second chance yet again two months later my right shoe had a blow out.. It separated and no way of fixing it so $69.99 down the drain... I will no longer bye another pair from this company, and will not support this company to anyone...

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1:09 am EDT
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Lugz Terrible customer service/ Extra credit card charges

I made an online purchase of three pairs of boots. Two of the three where wrong size. I sent them back and after waiting two weeks more I received replacements which were incorrect again. Again another two weeks and wrong boots a third time. After two months and the fourth time they finally got it right! Then I check my visa statement and I see they have double charged me. The worst part is they never apologized once or tried to make up for their repeated mistakes. My requests to speak to someone in corporate where ignored again and again. Lugz is the worst company I have ever delta with! Do your self a favour and avoid any dealings with this company!

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Todd Story
, US
Sep 23, 2023 6:30 am EDT
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The heel has completely collapsed on both shoes. I've had them for 2 weeks. This is absolutely outrageous. I see it's a common problem with these shoes, as the same thing has happened to many people.

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Ollieo
Hector, US
Apr 02, 2023 12:41 pm EDT
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I purchased these in October of 2022 for a Christmas gift for my husband. He wore them a few days a week since then. The sole fell apart. Very disappointed. I ordered them from JCP

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Linda Earl
Omro, US
Jan 15, 2023 4:10 am EST

My husband bought a pair wore them maybe 10 times and the lace hook feel off.

Really love the boot but not sure if we trust buying them again..

The only info I have on brand is bought at Fleet, # inside MGROTD and C36R-07/21. Thank you

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Michael B Weise
, US
Dec 12, 2022 10:26 pm EST

Please send me size 10 1/2 size shoes. I sent you back the shoes that were too large for me.

Please send me the right size shoe to me at:

6 Russern Court T2

Baltimore, MD 21215

[protected]

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Melissa Edgin
, US
Aug 16, 2022 3:58 am EDT

I bought my dad a black paid 2 months ago. Now the soles are falling apart badly and he barely wears them.

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Pablo420
, US
Dec 11, 2018 12:07 pm EST
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Front sloes ungluing. The shoes suppose to b waterproof too and there not..

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Overview of Lugz complaint handling

Lugz reviews first appeared on Complaints Board on Jul 12, 2011. The latest review Grey lugz boots was posted on Dec 19, 2023. The latest complaint Purchaser was resolved on Mar 14, 2014. Lugz has an average consumer rating of 2 stars from 19 reviews. Lugz has resolved 3 complaints.
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Lugz is related to the Footwear category.

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