Lugz Customer Service


Jack Schwartz Shoes, Inc.

PO Box 545, Village Station
New York
New York
United States - 10014

Customer Support Phone Numbers


Lugz Complaints & Reviews

Lugz / lugz boot

Feb 28, 2019

Purchased size 11 Lug boots in December of 2018. Previous purchase of the same item lasted my husband three years. He is a truck driver. He doesn't wear the same boots everyday. This particular pair of boots he wore a total of maybe 4 weeks out of the 8 weeks he owned them. After only 2...

Lugz / lugz men's briarwood mid boots

Feb 03, 2019

Hello, I ordered 2 pair of same boot, one for work and another for leisure. Sad to say that on both pair within 1-2 months the sole started coming off. My husband started using the 2nd pair for work since I was unable to get a return on 1st pair and 2nd pair also ended up having the sole...

Lugz / ny lugz work boots

Dec 02, 2018

Yes my complaint is about lugz work boots size 9. After only wearing boots 4 times both left and right boot souls have come apart! This happened while on a ladder coming down off a roof. Lucky no injuries accurred. We loved the look and feel of your boots but what happened to the high...

Lugz / boots

Nov 14, 2018

I purchased a pair of your boots about a year ago. They have been worn about 10 times and I store them in their original box as I do all of my Boots. They are cracking on the top and material is peeling. If you would like I can send you a picture which includes the original box. I am...

Lugz / lugz work boots

Nov 14, 2017

I have gone through three pairs of lugz in less than 5 months. I will continue wearing lugz because of how comfortable they are i have been wearing them for years. I was just thinking they shouldn't split in half so easy on the sole, should they? I have tried different styles thinking it...

Lugz Shoe / Lugz shoe

Apr 26, 2017

I have had 7 replacement shoes from them The first one literally split in half on the Soul the second replacement they sent me had the logo stitched upside down and developed a hole on the inside of the shoe the third replacement pair they sent me developed a hole outside of the shoe the...

LUGZ boots / Purchaser

Mar 14, 2014

I ordered two pairs of boots for my husband at, one of the two pairs were defective, the shoes were two different colors, so we called and got the label to return them, two week later got the new pair. OH WAIT, again defective. SO we call again, they provide us with the return...

Lugz shoes (brown Lugz shoes) / Worn out soles in 8 days

Dec 31, 2013

Bought a pair of lugz from Silver city and within 1 week the heals wore holes in the bottom heals on both feet. I have the box and many pictures of the receipt and the shoes. I will try to down load them but I don't know if it will work I complained and sent pictures of the receipt...

Lugz Shoe / Fell apart

Sep 13, 2011

I bought a pair of lugz shoes and they fell apart after two weeks, thought if i buy a pair of name brand shoes they would last but they did not.

Lugz / Terrible customer service/ Extra credit card charges

Jul 12, 2011

I made an online purchase of three pairs of boots. Two of the three where wrong size. I sent them back and after waiting two weeks more I received replacements which were incorrect again. Again another two weeks and wrong boots a third time. After two months and the fourth time they...