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Customer Service

PO Box 545, Village Station
New York, New York
United States - 10014

Complaints & Reviews

Refund never received

I ordered a pair of those chunky Dot.Com 2.0 Oxfords. When I got them, and tried them on, one of those heavy...

Lugz empire low wr size 11

I bought a pair size ll mens empire lo wr. Memplk-7431 boots on 10/24/19 from sear in hickory north carolina an haven't wore them a whole lot an the sole on left boot came unglued today2/22/20 for no reason they ant been abused or soaked an now im out a nice pair boots cause lack of someone glueing the boots properly. Or what ever now how i to get this resovled

Lugz empire low wr size 11
Lugz empire low wr size 11

lugz shoes

UPC code [protected] size 11 bought them July 1st for school for my son. Who didn't even wear them til end of aug maybe 5 times.i paid 5o bucks and we have always bought them but the bottoms already feel apart u have lugz passed from there dad, his brother and then mY youngest but his feet aren't fitting in them so I bought a new pair the ten yr old lugz are still super on the bottom .I would like a new pair or refund. My email address is [protected]@gmail.com and number [protected] . I'd like to hear back from u or we won't buy these shoes/boots like we have had for yrs. I buy them cuz quality was always good I have no idea why any pair of shoes would look all chopped up after a month thank u. Sonja Melendez

lugz boot

Purchased size 11 Lug boots in December of 2018. Previous purchase of the same item lasted my husband three...

lugz men's briarwood mid boots

Hello, I ordered 2 pair of same boot, one for work and another for leisure. Sad to say that on both pair within 1-2 months the sole started coming off. My husband started using the 2nd pair for work since I was unable to get a return on 1st pair and 2nd pair also ended up having the sole coming off. I ordered these on Fingerhut, but still it is your product. Because I did not have the way to go by and send back within time frame I am now stuck with 2 pair of boots that are unable to get used. As well I did not get a money refund on these. Copy of my order attached: Order History
Order Number
Date Placed
Items in order
Wakeman Ultra Series Telescoping 7'2" Rod and Spinning Reel Combo

Lugz Men's Briarwood Mid Boots
Los Angeles Pop Art Honu Turtle Hawaiian Islands Short-Sleeved T-Shirt
Microsoft Xbox One Rocket League Collector's Edition
XBOX One Sonic Forces
Melissa & Doug Brianna Soft-Bodied Baby Doll

Lugz Men's Briarwood Mid Boots

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ny lugz work boots

Yes my complaint is about lugz work boots size 9. After only wearing boots 4 times both left and right boot souls have come apart! This happened while on a ladder coming down off a roof. Lucky no injuries accurred. We loved the look and feel of your boots but what happened to the high quality of your product?? I did not save receipt from purchase but believe I am owed a replacement pair? I am sending pics as you will see the boots are barely been used. You also can see were we tried to repair the problems but it didn't work. So I am asking you to replace these.. Thank you, tamican. [protected]@gmail.com

ny lugz work boots
ny lugz work boots
ny lugz work boots


I purchased a pair of your boots about a year ago. They have been worn about 10 times and I store them in...

Martinsburg Other

lugz work boots

I have gone through three pairs of lugz in less than 5 months. I will continue wearing lugz because of how...

Lugz shoe

I have had 7 replacement shoes from them
The first one literally split in half on the Soul the second replacement they sent me had the logo stitched upside down and developed a hole on the inside of the shoe the third replacement pair they sent me developed a hole outside of the shoe the 4th developed a hole 5th developed a hole 6th developed a hole and 7th all separated from the Soul none of them lasted a month will never recommend Lugz to any one


I ordered two pairs of boots for my husband at lugz.com, one of the two pairs were defective, the shoes were two different colors, so we called and got the label to return them, two week later got the new pair. OH WAIT, again defective. SO we call again, they provide us with the return label. We ship the shoes the very next morning. Then a few days go by and I receive a call that the facility would be closed until for another week and a half until March 10th and that they would ship the boots expedited shipping on the 10th. Well it's now the 14th, so I call and the customer service rep who sounds like she is only half with it says they received your shoes last Friday, when they were received more than 10 days ago and they were delayed. She has the nerve to say would you like me to order them now and we can ask that they be expedited...UGH DUH...I was explained on the call two weeks prior that they would be shipped on the 10th...EXPEDITED!! So she is like ok I will get the order in and we can request expedited. RUFKM!!! These people are clueless, I will never, ever again purchase LUGZ!!! This story may be TBC!!

  • Lu
    lugz boots that exploded Aug 07, 2013

    i bought my husband a pair of lugz black quarter boots and after one wk of normal wear they started making a squeeshy sound and only after 1 wk and 1/2 the inside was all shot out from the heel to the toe like a mini explosion i still have the boots im really upset w the co and i know they will make things right

    0 Votes

Worn out soles in 8 days

Bought a pair of lugz from Silver city and within 1 week the heals wore holes in the bottom heals on both...

Fell apart

I bought a pair of lugz shoes and they fell apart after two weeks, thought if i buy a pair of name brand...

Terrible customer service/ Extra credit card charges

I made an online purchase of three pairs of boots. Two of the three where wrong size. I sent them back and after waiting two weeks more I received replacements which were incorrect again. Again another two weeks and wrong boots a third time. After two months and the fourth time they finally got it right! Then I check my visa statement and I see they have double charged me. The worst part is they never apologized once or tried to make up for their repeated mistakes. My requests to speak to someone in corporate where ignored again and again. Lugz is the worst company I have ever delta with! Do your self a favour and avoid any dealings with this company!

  • Pa
    Pablo420 Dec 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Front sloes ungluing. The shoes suppose to b waterproof too and there not..


    0 Votes