Citibank / customer abuse
Never in my life have I experienced worst service over the past 8 months then with citibank dubai.
I am a vice president of a company. My company credit card and personal credit card were cancelled by citibank with a text notification the day before saying it had been compromised. I was in india as I travel alot and tried to pay muy hotel bill but couldnt. I then called citibank spoke to 8 people asked for a manager to phone me back but nothing. They would not and refused to tell me what transaction they think was fraudulent and would not send me formal notification so I could provide my finance department.
My debit card recently got cancelled also due to fraud. One text message was sent to my old mobile number. I have proof that weeks before I had changed my mobile number with the whole of citibank. To try get it activated I spoke to 9 people they reissued the card, I was told that I was not allowed to speak to a supervisor or manager and was spoken to very badly the customer agent told me they were trained to not say sorry to any customer or apologise to anyone. I took time off work and drove
30 minutes to the branch to collect my card. I was sent to 4 different divisions before iwas able to retrieve it.
Then to activate my card I needed to log onto internet banking. The same line has been there for two days "we are experiencing temporary delays please try again later" I tried to call their customer care department to try and help - I waited 3 times longer then 10 minutes for the citigold supposed 24 hour helpline to pick up and then and I quote "11 minutes" for lost or stolen card (I thought at least they would answer) but no one has picked up yet.
To date I cannot access my money in my account due to inactivation of my debit card. I had to borrow money to pay petrol and taxis.
I am appauled - I am cancelling everything with citibank and suggest you do the same.
Just for your information I consult in the development of credit bureaus globally in emerging markets. I deal on a daily basis with all banks to assist them in reengineering their processes to become more effective and share data and to date this is the worst bank I have encountered.
I hope that at least someone from citibank can contact me to at the very least assist in activating my card.
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