Menu
Chrysler Customer Service Phone, Email, Contacts

Chrysler
reviews & complaints

www.chrysler.com
www.chrysler.com

Learn how the rating is calculated

1.4 675 Reviews

Chrysler Complaints Summary

72 Resolved
603 Unresolved
Our verdict: With Chrysler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Chrysler has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chrysler. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chrysler reviews & complaints 675

Sort by:

Newest Chrysler reviews & complaints

ComplaintsBoard
F
10:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler customer service

Dear Mr. Yardley:

I am writing to report poor customer service received at your Body Shop when interacting with Dave Viehe, Body Shop Manager. I have a 2003 Hyundai, Elantra, which was repaired at your body shop on March 19, 2009 after an auto accident caused by a driver failing to stop behind me, damaging the rear bumper of the car.
Recently I noticed the area repaired, cracking around the edges. I notified Mr. Viehe and arranged to have the car looked at. On my initial telephone conversation Mr. Viehe was rude. He seemed annoyed at my request to have a rental car provided by the body shop during any time of re-repairs. I explained that the Elantra is my only means of transportation and he rudely suggested I should “contact President Obama if I wanted to complain” of the situation because rental cars are not provided.
After his comment I demanded to speak with his superior and was connected to Ron Jellis who was more accommodating and assured me that a rental car would be provided during the repairs, and that Massey Yardley would honor their work. Mr. Viehe was reconnected to the telephone and stated that although the Body Shop would honor their work, if the car was hit in the rear after-the-fact, the body shop is not responsible to do a re-repair.
When the appointment date arrived, my 84-year old father agreed to drop off my car for me. My father encountered a rude, defensive, critical behavior from Mr. Viehe as soon as he arrived. My father said Mr. Viehe was working on his computer and would not even look up until my father was in the office for several minutes. Mr. Viehe gave the impression that my father was an inconvenience rather than a customer to serve. In looking at the damage of the car, Mr. Viehe suggested the car was cracking because the car was in another accident and not as a result of poor bonding adhesive. When my father questioned how he could tell, Mr. Viehe said his, “20 plus years of experience” gives him the expertise and should not be questioned. My father said there was no indication of scratch or other vehicle paint to indicate another car accident. During their conversation Mr. Viehe said to my father in a condescending manner that if my father could not see the cracking, Mr. Viehe would give him his glasses to help. During the entire time Mr. Viehe was speaking with my father he was rude and condescending. Mr. Viehe has poor customer service manners and should be reminded the consumer generates the income for your dealership.
Additionally, I was in the market to have the entire car painted and detailed. Because of the reception I received from your dealership you lost my business to do the paint job and any future business. If I would have received better reception from your dealership you would have received my business.
Also, as a result I will not recommend your dealership to anyone. I am an attorney and could pursue litigation as a formal Complaint in court or pursue litigation under a Breach of Warranty claim or Uniform Commercial Code violations but choose rather to inform you of the type of employee you have managing your Body Shop. I suspect as a prudent business person you can appreciate the importance in having customer service minded people representing your organization.

Read full review of Chrysler and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
oanyewest
, US
May 30, 2018 3:58 pm EDT

I have nearly the exact same experience with Massey Yadley and David Viehe

ComplaintsBoard
T
9:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler harassing phone calls

For the past several days Chrysler Financial has continued to harrass me for my auto payment. I have explained to them on several occasions that my hours have been cut at work and that I am having some financial difficulty. They are asking too many personal questions that I feel is a form of intimidation. They got 50 billion dollars from us taxpayers and they will not be able to pay it back. We should all start calling them to get our money back before they go bankrupt. I will never buy Chrysler products again, and my friend owns a dealership.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler bad ethics

On multiple occasions we were forced to clean flooded or mold filled cars by blowing them out and adding perfume so the vehicles could be sold right away. On one case a specifically recall a vehicle being sold to a disabled couple. The husband was suffering from a terrible cancer and the wife could barely stand herself and they needed a car. Drew Tutton the GM brought them a vehicle that he had purchased for a small $500.00 and had not even inspected this vehicle for safety at this time. This vehicle had an inch of water in the front floor board and Drew Tutton the GM asked me to just blow the water out and spray some smell good in the vehicle so he could deliver it to the customer. I pointed out the mildew smell and mold building in the carpet. He responded with, "then we need to get rid of it qiuck". Come on if that is how a man that runs a dealership is supposed to respond to customers he is ripping off by selling this vehicle for over $3k. They deserve more than that. The man who gave his heart in multiple wars for our country deserves more than that. But to Drew Tutton it is just another deal.

Read full review of Chrysler and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
D
D
Dealershipsbest
Atlanta, US
Sep 19, 2010 2:34 pm EDT

Got wind of this complaint, and we here at dealershipsbest, only have good things to say about Ed Voyles dealerships. They do have a great team.

D
D
Dealershipsbest
Atlanta, US
Sep 19, 2010 2:33 pm EDT

Got wind of this complaint, and we here at dealershipsbest, only have good things to say about Ed Voyles. They have a great team.

S
S
Sunnycrossing
, US
Sep 17, 2010 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ed Voyles is an A++++++++++ dealership. Drew Tutton is an A++++++++++++ GM and great member of our community!

M
M
Mitchel63
Raleigh, US
Sep 17, 2010 5:32 pm EDT

I strongly do disagree with this complaining bad apple. Forget the tea honey.

M
M
Mitchel63
Raleigh, US
Sep 17, 2010 5:18 pm EDT

Please do not email Mitchel, it will only come to me. And please forgive his hot temperedness about this issue. I could hear him raging about something in the other room. Here I am defending him, when all I'd like to ask is that you not email him because it will come to me. But you know, I remember our experience over at Voyles and I dont' remember the kind peoples names. I do know that they were always so very nice. I wanted to add that too because they did treat us so good. I'm thankful that person put that complaint on there to get my husband to speak up so that it would remind us to tell those people down there at Ed Voyles thank you. This is the least we can do to say thank you for your kindness. I think my husband's happy that he did something good instead of complaining about someone else. Something good did come out of it. It's time to get off this time taker and go sit on the porch and have a nice glass of tea with our friends. If you're reading this, take care and God Bless you people at Ed Voyles. And Dear friend that posted this, I'm sorry for whatever hurt you so to cast stone towards someone specific in such an inappropriate way. You're on our prayer list darling. Laurne

M
M
Mitchel63
Raleigh, US
Sep 17, 2010 4:58 pm EDT

You gotta be crazier than a hen in a hogs pit to be talking about those hard working good ole Americans at Ed Voyles. They are rock solid. I hate to say I was on hear about to be throwen down a complaint about some other dealership that just gave me a fit over my durn radiator and be doggone if I didnt see this mess here cuase of that nice person taken the time to speak kindley. I felt it appropriate to tell you I had the pleasure of dealing with them back a cople a years ago and that comment up there was doggone right. That complainer must ofnot gotten his way and he's now sportin off at the mouth about some GOOD PEOPLE OVER AT ED VOYLES. You can email me personully and I'll tell you about my experiance. My name is Mitch Staples and I'm so glad that person posted when they did so I could see it. Now dangit. Got my time caught up here and I can't go complain about my radiator. Maybe that's God saying not to share the devil's work and reminding me to spread the good.

L
L
Leash
, US
Sep 16, 2010 1:53 pm EDT

Seriously, I was doing some research on Ed Voyles and can't believe this comment at all! Where's the validity to this obviously disgruntal statement that's out of line. I've had the opportunity to do business with Mr. Tutton and have known of him for many years. With that said, anyone in the community knows he goes above and beyond to help out at any given time. This upsets me to read a negative comment about someone that really has done so much! This comment should be removed.

ComplaintsBoard
C
2:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler misleading information

I purchase a new 2017 Jeep Wranger -"X" Unlimited for alot of money.

I expected the Sales Respresentive and the Sales Manager to give me a good deal, and they came a bunch of crap.

I wasn't properly told about their Customer loyality Program, which could have saved me $ 1, 000.

I was lied to from the Salesman, concerning the LifeTime Power-Train Warranty.

When I requested a $ 500.00 Accessory Package for my New Jeep, they refused

When I asked for rubber Floor Mats, instead of cheap looking Carpet Floor Mats, they refused.

When I asked for a stronger and better "Step-Bar" to allow my wife, to get into the Jeep, they refused.

I will never deal with Chrysler again, unless its with my Warranty and only at a different Dealership.

What a bunch lying crooks .

Read full review of Chrysler and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
R
R
Roy c.
Killeen, US
Nov 02, 2009 8:26 am EST

In early 2017 i had two lease vehicles I had obtained from Chrysler. Then in Mid 2017 I recieved orders to move to Germany for a three year tour. I contacted Chrysler to obtain paperwork to transport my two vehicles, but was informed that this was not possibole. Since i had lease vehicles they were not allowed to leave the country but thanks to the Civil Relief Act I was able to turn in the vehicles to the local Dealer. I turned in the vehicles as directed and all was well.

Then the nightmare started. It seams Chrysler sold the New vehicles for HALF price (I'm sure someone at the local dealer got a great deal on new auto's) and sold the rest of the bill to a collection agency. Now i just gut a bad credit rating and someone wanting over $20, ooo from me.

I am now going to need to obtain an Attourney to straighten this out and hopefully get something back for damages.

I can safely say I will no longer do business with Chrysler.

F
F
Frances Davis
,
Nov 12, 2008 3:06 pm EST

1st one was, they stripped the piece that is to remove the lock- nuts on my rims, then they tried to burn them off and messed up my rim, which they had to replace, and put on all reg. lugnuts. 2nd they were suppose to fix my remote start and didn`t, so then they ordered another one.IN the meantime we ordered a new tire &it took 3 days to get it, and the morning they were to put it on, I got there at 8:00 & they finally took the car in at 8:35 and I had made it clear that I had a Doctor`s app.1&1/2 hrs. away and at 9:45 I`m asking why it is taking so long to change my tire and the desk girl said they were trying to fix my remote, they never ask if I had the time to do it and I told the lady at least 5 times of my doc. app. 3rd They were going to order a power modular board and 1 month later I called to see if it had come in and she said yes, but would not say how long they had it. 4th they have had my vehicle for 2 1/2 days and again they say they can`t fix my remote start. I did pay a higher price for this vehicle because of the xtra`s that came on it and I am very disappointed and very dissatisfied with the service. I will not recommend chrysler to any one in this area.

C
C
Consumer1
, US
Feb 22, 2009 12:36 pm EST

My daughter has a Chrysler 300. She paid a lot for this car thinking she was purchasing one of the best cars Chrysler was offering. The wiring and harness were melted together as they are beside the catalytic converter. It has cost us a bundle as the repair centre did not have any record of a factory default. We certainly did not do it. Once melted, it shorted out other components of the transmission. One part replaced had to be programmed by Chrysler. I hope by posting, the problem will be resolved as their are a lot of 300's on the road.

N
N
northman1931
Rhinelander, US
Feb 28, 2011 4:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am an owner of seven chrysler vehcicles (Mostly vans) over the past 18 years all with some form of rear window deflection to avoid rear window dirt and weather issues without the need for constantly
Having the window wiper and fluid going to be able to see out of the rear of the vehicle. I now find the new 2017 town and country which I specified had to have the spoiler similar to my 2017 on it which did not due to a re-design of the rear door does not keep the rear window reasonable clean.
I had thought that the new design spoiler would have done at least a fair job but it is a complete failure when it comes to stopping the suction up of dirt and weather. Chrysler does not have any listing for that type of deflector on the 2017 vehicle parts listing and after dealing with their case management group for over four weeks they refuse to have the 2017 spoiler adaptation to the 2017 checked out by their engineering group!
I will certainly end my relationship with chrysler when looking for a new vehicle in the future due to their attitude of "lets get this issue off my desk" that emanates out of their case management group. We also will go elsewhere when replacing the wives chrysler patriot this year!

Valerie
Valerie
, US
Sep 19, 2008 8:29 am EDT

I have a 2017 chrysler 300 with hardly 50, 000. miles and the shift is stuck. I went to get in it and put it in reverse and it's stuck in Park. I've seen other complaints about this also. The dealer does not seem to want to help with this problem. Now I have to pay close to 500.00 for a problem that should not happen on a new car. How many people have to complain before something is done and where or how do you go about complaining. Who do I turn to? I'm not sure what to do?

P
P
Pamala
Wake Village, US
Sep 01, 2009 10:41 am EDT

In mis May my son took our car in for a routine oil change. Later that day he noticed that the car was overheating. We took it back, we were told that the spark plugs and wires needed to be replaces, the head gasket needed to be replaced. and we needed a new starter. Jobs were completed that night car overheated again. We took is back, this time we were told that a pipe in the water pump had broken. Job completed. within 30 min the car overheated again, this time it was the fan to the cooling system. Fortunately they admitted that it was their fault that this had not been noticed. Two weeks later the new starter again needed to be replaced. Two days later my son was picking his brother up from work, the speedometer, tachometer, dropped to 0. All lights on the dashboard lit up. We took it back again, this time it was the black box, job was supposed to be completed, after we got the car back the same thing happened that night. Now we are being told that it is a wiring problem in the dash. Cost approximately $1, 000. We are not going to take it to Classic Auto to be repaired.

S
S
Shipaddict
Winter Haven, US
Dec 16, 2011 4:43 pm EST

We bought the 2017 Dodge Grand Caravan SE from Sorenson’s in Lake Wales Fl. Since we are disabled we did not look at the engine at the time of purchase because the sales person told us we were buying one of the executive’s cars that were cared for like a baby.
It turned out that this van’s prior owner was Avis car rental.
Once home we had the van looked over and found that the engine was almost held together by electrical tape and had rust on the engine. The rotors on the brakes were silver painted color. I looked at the engine and it had instead of rubber hoses more tape black and silver tape. So again I contacted Chrysler and talked to Ryan and he made me a case since other Dodge Caravans with similar complaints have been declared unsafe and was under the lemon law for replacement. David from Western USA refused to give me a supervisor and his address except to say Western USA. He sided with the dealership and said rain could wash away the paint and cause rust. I told him three times I do not drive in the rain and it was sunny the day the tires were rotated with my oil change. He told me the car was sold to me as is and I told him if he would check his computer he would find I have a full warranty since it is a pre certified used van. Sure enough he said you do but understand it is still sold as is. He blamed us for not looking at the engine at time of purchase but I again told him we had a car expert check the car out the next day and then tried to cancel the contract.
We sent a certified letter canceling the contract the next day to Mr. Weathersbee but he refused to cancel the deal.
So a few weeks later we were driving down a road at 60 miles and hour and the engine failed to run. It stopped working. Same dealership said nothing is wrong. It turned out to be a defective ignition module (WIN). It has been replaced and worked on two times and the engine failed 2xs. A lot of these vans were replaced under the lemon law but no one will help us get a replacement, return or refund. WE reported this to the NHTSA and to Mr. Marchionne. Later there was a recall on the WIN part.
Soon after there were strong fumes in the van’s safety cage area. I complained to Sorenson’s Brian and the fuel pump/fuel sensor was replaced. The replacement had the gas mileage go from 24 miles per gallon down to 18. Brian laughed and said he thinks 18 is good since he drives a big truck.
I disagree with that logic since we are the one’s paying for gas on a low fixed income. Not funny at all considering I have asthma and have had to go on oxygen since then for 12 hours a day.
Took car to Tom Edwards in Bartow Florida for an oil change. My shiny silver rotors are now 2 blue and 2 rusty ones. I called the service manager Chris and he said the rain washed away the silver paint. I do not drive in the rain.
They were like this when I was at the dealership but when I turned around to ask what happened there was not a person in sight to help me. Why would the rotors be painted with spray paint?
It turned out we received a letter giving us an extended warranty on defective brakes, front pads and bearings.
Our front brakes had hot spots, warping and hair line fractures on the bearings.
It took so long to get this dispute resolved that we now have 28, 000 miles on the pre certified used car so they had us pay 100.00 to get the defective brakes replaced.
Turned this info into NHTSA and Attorney General due to no response from Dottie on case number [protected].
Dottie claims her employee id is DJ396 and will send us a letter telling us why she refuses to refund our money. Today is 12/15/11 and still no response from Chrysler regarding refund request.
When we talked to Wells Motors they told us the brakes and bearing problem were on 2017 Grand Caravans and not on 2017. So did Chrysler sell us a 2017 as a 2017 Dodge Grand Caravan SE?
This car is a lemon and we need to get a replacement or a full refund.

ComplaintsBoard
T
3:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler using customer cars for their own use

My car was in the shop for a rear defrost malfunction. When I picked it I found Mcdonalds garbage in the back of the car as well as a wallet belonging to a mechanic. Apparently this mechanic took my car to go get his lunch. So basically he took my car without my permission and could have been in an accident and/or drove my car with undue care. I took this stuff back into the service advisor I was dealing with. I made a complaint he assured me that it was not condoned and that the service manager would be back in a couple of days. I phoned the manager he again assured me this was not condoned and against company policy and that if he (the mechanic) did it again he would be fired. I however do not feel alleviated by this at all. I feel that this is a form of stealing. I was offered nothing for my frustration but more frustration.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
1:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler near death experience!!

On 11-12-2009, I was on my way to Ann Arbor, Mi. I was driving my husband to the V.A. Hospital there. Approx. 28 miles north on highway 23, my car, a 2004 Dodge Intrepid SE, gauge showed signs of over heating. The gauge had raised slightly. To keep from harming my engine, I pulled to the side of the road. When my husband raised the hood the car was in total flames, and ready to break through the fire wall. We had 3 police cars, 2 rescue units, and a huge fire truck on scene putting it out. The officer, and the fire chief from the area, said we were very lucky I pulled over when I did. We were close to being burnt alive. I would like for some one to repair my car free of charge! Or replace it with something of close to the same value. We are both disabled, and on a limited income. This is the only form of transportation we have to get to important life saving doctor, and hospital appt. We have to travel from Houghton Lake, Mi. to Ann Arbor Veterans Hospital at least two- three times a month, because of my husbands health. I emailed you approx. a week ago, and never recieved a response. I did not include photos because the car is in Jackson, Mi. at my brother in laws home, and I have no way down there to take them. If you would like to send some one over there to see the car please contact me at my home address, or phone number. Or at least email me in aknowledgement of my request. If I don't hear from you, I will assume you intend not to help, and will go forth with getting help from a lawyer. Thank you for your time, Linda Hughes

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler spare tire storage area.

My dads 2005 chrysler town and country got a flat tire on the front drivers side. The spare tire is located directly underneath the front seats of the vehicle. When we tried to lower the tire it only went down so far and then would go no further. I had to physically lift the tire up to release the latches that hold the tire up. I did finally get the tire out. My complaint is the location of the spare tire it presents a safety issue of having to crawl underneath the vehicle while its on a jack. If you did not jack the van up there would be no room under the van to remove the spare tire. The other reason Im complaining about this is that the van fell off the jack as I was crawling out from under the vehicle, The jack gave way causing the van to fall on top of me!..It was actually just the door since it was open from earlier attempts of trying to lower the spare tire. I am very thankful that I was not completely under the van. If I would have been it prolly would not be me complaining myself..It would have been my wife and two kids! I would call this a near miss..

Read full review of Chrysler and 11 comments
Hide full review
11 comments
Add a comment
M
M
Megan Geary
, US
May 11, 2017 9:11 am EDT

My nephew WAS climbing under the van trying to get the spare tire out and the jack gave way, crushing him underneath. He was miraculously not killed, but still in critical condition. Has anyone found a class action suit? He will be out of work for a long time.

V
V
Velasquez Tracy
, US
Jul 30, 2015 2:23 pm EDT

i was on the Arizona freeway with 2 small children n my town and country 2010 when my tire blew..it was hotter than hell and i couldn't find the spare..had to call 911 for help and the police officer couldn't find it either..i called dealership and same as previous complaints found it in the front between the tires OMG there is no way i was going to be able to get it on my own..this is a direct safety hazard on the part of Chrysler they need to reinvent their vehicals

S
S
Shaquana Vincent
, US
Jul 27, 2015 3:10 pm EDT

this was a 2015 chrysler town and country rental van lot of chicago marriott suits in deerfield il...This was a rental car... We got a flat tire on the rear driver side and same as everyone else we put the small ### jack that came with the van in the proper place and my boyfriend attempted to remove the spare and the van did fall on top of him me and my sister was holding the dam van up to keep it from crushing him to death ... Several bystanders cam to our rescue and they still couldn't get the jack to go down to put under the van to raise it back up ... I was scramming ...Everyone was yelling for help...Finally he was removed from under the van and aaa finally came and they even took 15 to 20 mins to remove the spare the dam device was rusted and stuck ...This is the worst place to put a spare ... ...I am pissed...I am going to file a law suite against chrysler for this bs ... If anyone has already filed a class action law suite please contact me at shaquanav@hotmail.Com

S
S
Shaquana Vincent
, US
Jul 27, 2015 3:07 pm EDT

July 24, 2015 i had a similar experience my daughters birthday with several kids ... We got a flat tire in the parking lot of chicago marriott suits in deerfield il...This was a rental car... We got a flat tire on the rear driver side and same as everyone else we put the small ### jack that came with the van in the proper place and my boyfriend attempted to remove the spare and the van did fall on top of him me and my sister was holding the dam van up to keep it from crushing him to death ... Several bystanders cam to our rescue and they still couldn't get the jack to go down to put under the van to raise it back up ... I was scramming ...Everyone was yelling for help...Finally he was removed from under the van and aaa finally came and they even took 15 to 20 mins to remove the spare the dam device was rusted and stuck ...This is the worst place to put a spare ... ...I am pissed...I am going to file a law suite against chrysler for this bs ... If anyone has already filed a class action law suite please contact me at shaquanav@hotmail.Com

A
A
AZ Chrysler Van Owner
Mesa, US
Jan 03, 2015 6:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Does anyone know how to put the spare tire back up? Mine won't go back up completely. Thank you in advance for your assistance in this matter.

B
B
Babyblue74
, US
Apr 18, 2013 6:37 pm EDT

Having the same issue! I was hoping someone would have also found a solution. If I figure it out I'll write again.

T
T
twtymry
Denver, US
Feb 28, 2013 9:42 am EST

I am so ready to drive this van into a pole and say you can have it back! This is the second time that I am trying to get the spare down and it will not let go. This is a known issue and there should be a recall on the part the way they do on some other things. But no, there are no lives lost due to the issue so they will do nothing and we have to deal with it. Then if you try to get help online there is none. Everybody makes it sound so swell, just crank it down and pull it out from under the van and your good. I have changes way too many spares to know that I am the issue here.

G
G
geezman
Gainesville, US
Nov 16, 2012 7:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

WTF, is all I can say! I mean, I am a small woman, however, I am perfectly capable and knowledgable, of changing my own flippin tire...
However, that being said, I am NOT capable of defying the laws of physics, and attempting to place my body, underneath the thousands of pounds, that my vehicle must weigh, along with, being inside the vehicle, at the same time, to turn the flippin crank that is supposed to lower this freakin spare tire... And for the love of God, don't crank it back up too far, or even the tire shop won't be able to replace your spare tire, back under the vehicle... I just decided to say, "F__k it" and keep the damn spare in the trunk!
I just don't even understand... I have been in love with this mini van, since I bought it earlier this year, but really? WTF?!

B
B
Brian C. Fischer
Duluth, US
Jun 21, 2012 9:24 am EDT

I agree. I have dealt with this on a couple of occasions in the recent past and both were unsafe. A secondary concern is that Chrysler has elected to use a proprietary lift point that only works with the jack that came with the van, as opposed to a standard floor jack or even jack stands. Unless you can get the vehicle up so far that you can get a jack stand under the axle, you are out of luck. The rail adjacent to the lift point will fold over like a wet cracker if you lower the van onto a jack stand there, as will the lift point itself if you use a typical floor jack that does not have the notch present on the proprietary jack.

D
D
Doc Eyeback
Papillion, US
Apr 29, 2011 9:39 pm EDT

I agree that this is a totally unsafe situation. My variation is that the cheap lowering wrench mechanism stripped out as I was lowering the spare. The spare was only partially down and unreleasable but may have hit objects at that height from the ground. Lucky we had AAA who came and towed it to our local tire shop. If I didn't have AAA, could Chrysler pay for the tow? Is spare tire changing a safety aspect of the vehicle or is it just an optional convenience?

ComplaintsBoard
M
5:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler service department slow

I left my car for service a night before so that someone can take a look at it this morning. After calling in and leaving message for a status check, no one bother to call me back. I found out later in the late afternoon that they will take a look at it, meaning that it has been sitting there with no one working on it. Had I known it will be low priority for them, I would have taken it elsewhere. I was very upset at the lack of communication and customer service and decided to take my car to another place. What a waste of my time! Do not bring your car to service at this place!

Read full review of Chrysler and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
Chris Botha
, ZA
Jun 23, 2011 9:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good Day

I have had endless problems with JEEP South Africa and there approved repair centres I bought a new JEEP WRANGLER UNLIMITED SAHARA 2.8 CRD
in October 2008 for R 345 000, after 5 000km on the clock the car broke-down it took them 3 weeks to tell me what the problem was (not offering a courtesy
car) and another 2 weeks to repair it! My car broke down again on the 20th of May 2011 I had it towed to the closets approve JEEP dealer in Worcester/
Western Cape named ORBIT MOTORS after three days they phoned me telling me that they "THINK" it's one of the computer units and there are three
units in the car @ a cost of R 2 750 each so they wil order one put it in and see if it works, if it doesn't they'll order the next one and see if this works. I had
to pay the part upfront (non-refundable part as they told me) today my car is still there, 23rd of June 2011, 5 weeks without a car and they don't give out
coutesy cars. I phoned them endless times and there feedback is that they don't carry stock parts in South-Africa they order everything from America and
they can't track the part on it's journey to South-Africa so they can't tell me when my car will be completed and if the part they ordered will be the correct one!

This is what I get for R 345 000 and they don't tell you this when you buy the 'brand', is there anything I can do about this it's affecting my work I need to be on
the road, but I currently don't have a car?

Chris Botha
[protected]

www.tekco.co.za
t: + [protected]
f: + [protected]

TEKCOpac 9 Wolhuter Street
Robertson
6705
Western Cape
South Africa

L
L
Likes Cars
, US
Aug 30, 2010 9:57 pm EDT

I started talking with the salesman about a vehicle that was an internet special. Thinking back on the experience, I think it was a "bait and switch". I ended up purchasing a different vehicle, but halfway through the paper signing episode, they sprung an expense on me that I knew nothing about. I went ahead and completed the transaction, but now I am having difficulty getting them to talk to me about the extra fee. The invoice does not even show the reason for the fee. BEWARE OF THESE GUYS! The finance manager won't return my call. He responded by leaving one voicemail but nothing about the question I had. My loan papers did not make it to the lender until late in the day. The finance manager "claims" he faxed them earlier, but "he would fax them again". I have been dealing with this lender for several years--bought all my cars with them (four altogether) and they know what they are doing. There is no way those papers were sent twice. If I get to the point of actually signing the paperwork, I WILL DEFINITELY NOT TAKE my vehicle there for service and would not send my friends to this dealer to purchase a vehicle.

S
S
Stephenves
Van Alstyne, US
Jun 10, 2010 9:57 pm EDT

This entire dealership group really is a joke.

I bought a new PT Cruiser from their Chrysler Dealership in Georgetown, Tx, in 2004. Now they had it in their service department for the last 3 weeks...AFTER the transmission went out (125 miles over the Warranty expiration). I agreed to a Transmission rebuild for $3300, but now they can't fix the problem, repeated attempts to talk to the service and support managers have been futile. Its to the point now they don't even call me to let me know when I can expect to get the vehicle.

Don't know about your experience, I was happy and making payments for the last 6 years... Now this happens. I have to admit I was duped...these guys really suck at what they are doing.

Contact me for the full story.

StephenV
stephenve@myway.com

READ THIS REVIEW, from Dec 2009, IF YOU THINK THIS IS A FLUKE.

Ross A.
Round Rock, TX

We own a 2001 Chrysler Town and Country minivan. Top of the line. What a mistake. The

transmission died completely and we had to have it towed to Mac Haik for repair. The car only had 81, 000 miles on it, so why did the transmission die? Mac Haik estimated the

replacement at $3200, but charged us $3798. Not only was the repair extremely costly, but they broke stuff on the engine, and refused to fix what they broke. They claimed the stuff they broke did not have anything to do with the transmission repair, so they must not have broken it.

Go anywhere else to get the repair done for half as much, and actually get good service.

Anyone else will fix whatever they broke. Not Mac Haik.

L
L
LeonFreon
Cypress, US
Dec 17, 2009 4:53 pm EST

I'm experiencing the same thing right now at Northwest Chrysler Jeep Dodge. Must be the norm.

ComplaintsBoard
F
1:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler service

On 8/12/09 I brought my 2007 Jeep Compass into Miller’s Chrysler Jeep for internal transmission problems/issues, as it was making loud humming/grinding noises. Miller’s Jeep diagnosed the problems a week prior, and covered them under my extended service contract with a $100.00 deductible through Daimler Chrysler. Miller’s Jeep promised my vehicle would be repaired and ready for pick-up on 8/17/09. On 8/17/09 I called the service department at the dealership and was advised they had not begun to take the transmission apart, nor diagnose what exactly needed to be repaired or replaced. I argued with the service advisor, Mike Gray, to have Miller’s Jeep provide me with transportation at their cost. Approximately one month later, Miller’s Jeep advised me, my vehicle was repaired and ready for pick-up. Miller’s Chrysler Jeep replaced all of the internal bearings in the CVT transmission. I picked up my 2007 Jeep Compass on 9/14/09 and paid my $100.00 deductible via credit card.

Approximately two weeks later (10/2009, ) my Jeep began making the same loud humming/grinding noises. I called Miller’s Jeep and spoke with the service manager. I explained the reoccurring problem(s) with the transmission to the service manager. The service manager told me the following: “It is customary for the Jeep Compass’ transmission to make noises.” “It is customary for the new parts to make noises as they are being broken in.” “Jeep Compass’ have a rare transmission that account for 3% of the vehicles on the roads in the US. As a result, little is known about this transmission.” “We have driven several Jeep Compass’ and they all make noise in the transmission, and these noises are normal.” The service manager told me nothing was wrong with my Jeep Compass, nothing needed to be repaired or looked at. The service manager refused to look at my vehicle or make arrangements to have it brought in for them to diagnose. The service manager fed me a bunch of lies, and refused to stand by the work, repairs, service, and warranties the dealership and Daimler Chrysler have. The service manager also used “inappropriate and foul language” with me, when I questioned him about the prior repairs they had done for the same problem less than two weeks prior. The service manager refused to speak to me and refused to let me speak with the dealership manager and/or owner.

I made arrangements with a mom and pop shop to have them diagnose the problems/issues as a result of the noises the transmission was making. I did not divulge any information regarding prior service work done to the transmission and internal transmission components and parts. This facility confirmed the problems/issues were in the internal transmission and would take about 3-4 days for the repairs, and that included waiting on parts.

I then made arrangements with Tate Chrysler in Frederick, MD to diagnose the problems/issues with my Jeep- as they are a Chrysler dealership. I took my Jeep into Tate Chrysler on 10/14/09 for them to diagnose the problems/issues. Tate Chrysler confirmed the problems/issues were in the transmission and internal transmission. At that time, I advised Tate Chrysler that Miller’s Jeep had performed extended service warranty work to the transmission less than two weeks prior, refused to look at the Jeep a second time, and told me nothing was wrong with it (even though they never looked at it.) Due to the apprehensible treatment I received from Miller’s Chrysler Jeep, the Chrysler district manager for Tate Chrysler agreed to allow Tate Chrysler to repair my Jeep.

I called Miller’s Jeep the afternoon and morning of 10/14/09 and relayed what Tate’s Chrysler’s findings were and offered to fax over the written estimate for review. The service advisor- Mike Gray and his superior (service manager) refused to speak with me or review the estimate and details from Tate Chrysler.

I made arrangements with Tate Chrysler to bring the Jeep in for repairs on 10/19/09. Tate Chrysler paid for my rental vehicle during the repair time (10/19/09-10/21/09.) Daimler Chrysler agreed to waive my (second) $100.00 deductible for the extended service warranty contract repairs that Miller’s Jeep caused and refused to honor.

Tate Chrysler advised the damages to the transmission of my Jeep Compass were a result of Miller’s Jeep’s faulty and apprehensible work and service. Miller’s Jeep failed to secure and use several critical bolts on the internal transmission. Miller’s Jeep failed to replace several of the bearings they claimed they replaced. Miller’s Jeep used an extensive amount of adhesive on the transmission that consequently, clogged the parts so badly they could not be salvaged. Consequently, Tate Chrysler had to install a brand new transmission into my Jeep.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler mistake, mistake, mistake

I went to buy a car to Major World KIA.The total price of the KIA SPORTAGE EX was $18, 000.00 approximately with he extras. Including taxes, and all other miscellaneous the vehicle should have been $23, 000.00. I gave a $9, 000.00 cash down payment which should had brought the price down. After they showed in paper the price I agreed. Sal made me wait 6 hours to get my car and I was tired. When Sal drafted the contract I assumed that the numbers were the same of that drafted document they showed me first. Instead of decreasing the price of the KIA SPORTAGE by the $9, 000.00 cash down payment it was added to the price of $23, 000.00. So I did not purchase a BMW I purchased a KIA SPORTAGE for $23, 000.00+ cash down payment $9, 000.00 for the total amount of $32, 000.00. I tried to get in contact with Sal after I noticed the mistake, they claim it is to late because I already sign the contract, and there is no mistake.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
1:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler issues with car safety and hippa

I recently traded in my 2007 Chevy Cobalt for a 2007 Chrysler Sebring. I had to travel 30 miles to this dealership who stated that he felt he could get me into a "new" vehicle. When I arrived this changed and he only showed me the "used" vehicles on the lot -- I had some credit issues so didn't mind as long as it was a "good" used vehicle as the one that I was trading in had been purchased new and was in excellent condition. The Sebring appeared to be a beautiful car and initially drove well but as the days went by after the purchase, I found issues with the console lights - still having problems with this - noises in the engine, front end, electric window and now the brakes and I've only had the vehicle for 3 weeks! Also, the vehicle that I traded in was sold to someone with documents that had my personal information on it. The individual who purchased it had problems obtaining financing and contacted "me" about the vehicle - I believe this is a violation of my rights as the new owner should not have the contact information for the previous owner - isn't that correct? Needless to say, this caused some problems. Instead of taking my vehicle all the way out to Los Lunas (60 mi RT) I was able to take it to a local associate dealer - Larry Miller Dodge to have work performed. Today I found that my front brakes are at 25% and back at 15%! Per Larry Miller Dodge, the state lan law for used cars requires that when a used car has a lifespan of 50% or less the dealer must replace them with new brakes - I asked that Brad Francis allow Larry Miller to replace these brakes and pay for the cost so that I can have this done closer to my home but the GM, Ed Torres, told me that I had to bring this vehicle to his location all the way back to Los Lunas to "make sure" that this was really needed and not an error! This looks really bad to me because they don't trust their fellow associate dealer - why? Also I feel that Brad Francis is jeapardizing my safety by making me travel 30 miles with brakes that need to be replaced. Also, it appears that Larry Miller has one or two new vehicle models with rebates that probably could have worked for me and gotten me into a new, more reliable vehicle without the problems. What can I do about Brad Francis to resolve this problem? I've had nothing but problems with them and this will be my 4th trip there totally 360 miles now.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler bad sales people and lars

This was the email I sent to the manager (top one) of Star.

Hi Steve,

Just wanted to tell you of my experience in buying a Jeep from you. WOW! Your dealership is the a sleezeball, liar, give you the run around car dealer that you read about on the internet. Let me start from the beginning. I came to your dealer after calling from another dealer in regards to a Jeep Patriot. I was very clear over the phone, asking if you had in stock, because I did not want to drive the 20 minutes if you did not. The girl on the phone stated “I just spoke to the sales manager and we have PLENTY in stock” . I came in and met with Hasan. I explained that I have owned ONLY Jeeps my whole driving life and my parents have a Jeep. We usually do business with Westbury Jeep, but their customer service has changed. We have been to six other dealers and no one has a Patriot. I said I was glad you have them in stock. He went and found out that you had NONE in stock, but could find one from another dealer. He even said “They told you we had them in stock? Oh I apologize they lied” .After stating that I did not really want to do that (get it from another dealer), he said “we do it daily”. He found a Green Jeep Patriot elsewhere. I asked if my wife could drive one because she had never taken a test drive. I was told that you had none but a standard transmission (which she could not drive) but for $1, 000.00 they could get the car for me to test drive. I said “thank you” but I could not buy without a test drive and I didn’t want to leave $1, 000.00 . Would you buy something for $17, 000 and not test it to see if you like it? I went to ANOTHER dealer for a test drive. They had a Patriot there for me to purchase, but I wanted Hasan to get my business (he was great at first). My wife loved the test drive so I called Hasan to tell him we were on our way back after going to another dealer for a test drive. He was shocked! I got there and long story short we worked out a deal on the price of the Jeep. I wanted to know how much I would have to put down, as well as my monthly payments. Hasan got the finance manager (who is the ONLY respectable person in your dealership) and I was told it was too late (6:25pm) to do anything with the bank and he didn’t want to give me fake numbers. They BOTH told me to leave $1, 000.00 (same deposit as before) they would run my info and get back to me at 9am with my money down, apr and payments. I signed credit applications and even signed another sheet and put $1, 000.00 on a credit card. We walked out happy. The next day came (Wednesday) and 10am rolled around, no phone call. We gave it until 2:45pm and called Hasan. Below is a record of what happened next (I wrote down each phone conversation).

2: 45pm: Hasan “Oh he never called you? Let me go talk to him and I will call you back in a few minutes”

By the time I got home from work, it was 5:15

5:15 Hasan” They cannot do anything over the phone. We need you to sit down with the financial guy here. Can you come in?”

Me: “Hasan, that was not our agreement. That is why I put the $1, 000.00. Both you and the other gentlemen said you would call. I don’t want to drive down again.”

Hasan: “Let me talk to my manager and see what I can do. I will call you back in 20 minutes (that is what your dealership should be called 20MINUTES because that is everyone’s answer)

5:35 I call back

Women who answered: “Hello Star group.”

Me: “Hasan please”

Women: “Hold.”

Women: “Hasan is on a test drive, call back in 20 minutes.”

I had my wife call and what do you know Hasan is there. Avoiding me?

Hasan: “They were in a meeting, hold on!”

I get disconnected. My cell phone rings.

Allen: “Hi Mr. Littell this is Allen a manager here at Star. Hasan wanted me to call. You are going to have to come in….”

Me: “Let me cut you off” I told him the situation.

He said he was unaware and was going to talk to the financial officer. Instead of keeping me on hold he would call back. After a half hour, I called back.

Women who answered: “Hello Star group.”

Me: “Allen please”

Women: “Hold”

Women: “Allen left for the day!”

Me: “Hasan then!”

Women: “Hold”

Hasan answers

Me: “Hasan I’m coming in for my $1, 000.00.”

Hasan: “When will you be in?

Me: “ I will be there in 20 minutes (lol).”

Hasan: “Hold on one minute.”

Someone new gets on the phone.

William: “Mr. Littell, I was not in last night and didn’t get a chance to meet you. I’m William the manager her at Star.”
Me: “Oh, so you are a manger too? New name.”

William: “You spoke to another manager?”

Me: “Allen”

William: “Well he is our Mitsubishi manager, I am the Chrysler manager. Let me tell you why we can’t give you rates. I can’t run your info because I need VIN numbers” Hasan gave us the printout so I had the VIN number.

Me: “I am looking at a VIN number.”

William: “We haven’t got that car, I am trying to find another. The guy wasn’t in.”

Me: “So you sold me a car you didn’t have? I will be in for my $1, 000.00”

William: “You don’t want me to keep looking?”

Me: “I don’t trust you.”

William: “Bring your white slip.”

I got in the dealership and the guy behind the counter (who I have never seen and have NO idea who they are) asks if they can help me. I very politely stated that I needed money back on my credit card. He asked for the white slip. I asked how they could sell me a car they didn’t have, and he stated “I don’t know the situation.” I asked his name and he stated ”William”. I got out my sheet with everyone I spoke to. “I just got off the phone with you.” He then got very defensive and very un-bussiness like, yelling “Do you wanna talk or do you wanna come at me? I’ll talk but you all just wanna come at me.” He not only made a seen in front of “his employees” (a manger should keep their cool no matter what) but also customers. I am in sales and customer service like that will hurt your business. He then told me he didn’t care. “Whatever with your business.” Just so you know I run a large clothing manufacturer and I am sending out a mass email (with this email attached) to all my customers, contacts and friends. Also getting a copy and this story will be the MTA union (around the block from you in Jamaica) that my dad is a high ranking official of. I will also be contacting the better business bureau and making numerous posts and blogs on car and dealer sites. If you had just been honest, you could have reaped A LOT of business at a time when you car dealers are crying poverty. I am glad my tax money is paying for liars and just plain nasty individuals salaries. I hope you are aware of the establishment you run.

Read full review of Chrysler and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
D
D
dmindel
, US
Jan 27, 2017 9:51 pm EST

In defense of Tony Garrone, may he rest in peace. I have been a customer of Star Auto since I bought my used Jeep Cherokee Sport back in 2012. In those 5 years of being a customer I do not have one single bad occurence with the team at the service dept. On several occasions they have actually fixed damaged and recalled parts that I was unaware completely free of parts or labor charge. I would not hesitate to recommend and have done so to several of my friends that own Jeeps. I have them to be a highly accommodating and reputable establishment regardless of 'danny35's' complaints.

R
R
ROBERT EASTER
Saint Albans, US
Nov 06, 2009 5:25 am EST

I PURCHASE A 2009 CHRYLSLER 300 TOURING ON 10 / 23 /09
THE DEALER SHIP COVER UP THE DAMAGES ON THE CAR WITH A SHINE CLEAR COAT WAX. THE NEXT DAY AFTER I GOT HOME I DICOVER THAT SOME ONE HAD PUT TOUCJ UP PAINT ON THE DOOR HANDLE TO COVER A SCRATCH ON THE PASSENGER DOOR HANDLE .THEIR WHER E TWO MINOR SCRACES IN THE BUMPER . I RINSE THE CAR OF WITH WATER TO WIPE IT DOWM THAT WHEN I NOTICE SPOTS ALL OVER THE HOOD . I TEY SOAP ON THE HOOD AND RINSE AGAIN SPOTS WOULD NOT COME OFF . THAT MONADY I WENT BACK TO THE DEALER AND SPOKE TO THE MANGER PETE ZACKERIA AMD TOLD HIM OF THE DAMAGES TO THE CAR AND THE SPOTS ON THE HOOD. HE TOKD ME TO CHECK WITH HIS GUYS IN THE SHOP AND THAT THEY MAY HAVE SOME THING TO HELP CLEAN THE SPOTS . I WENT TO SEE THE GUYS IN THE SHOP . . HE WET AND SOAP THE HOOD THEN APPLY THE SOULTION TO THE HOOD . THE SPOTS DID NOT COME OFF. HE THEN DROVE ME TO THE PREP GARGE WHERE THEY PREP AND DETAIL THE FOR THE CUSTOMERS. HE INSTRUCTED THE WOEKR IN THE SHOP TO COMPUND THE HOOD AND BUFF OUT THE SPOTS. THE WORKER RESPONE WAS ." I TRY IT ALREADY ID DON"T COME OFF" I WAS IN SHOCK . THAT WHEN I NEW THAT THEY NEW THE CAR HAD DAMAGE BEFORE IT WAS SOLD TO ME. I REATURN TO THE MANAGE R PETE ZACKERIA AND TOLD HIM OF WHAT TOOK PLACE. HE STATE .D THAT THE WORKER MUST BE MISTAKEN THAT TTHET SELL HUNDREA OF CARS . HE ALSO TOLD THAT HE HAD SOME STUFF CALLED AFTA AT HOME THAT HE WOULD BRING IF I COULD WAIT TIL NEXT WEEK. I STILL COULD NOT BELIEVE THAT THEY KEW THE CAR WAS DAMAGE AND TRY TO PAST IT OFF. THEN I MET ANOTHE ASSITANT MANGER THE NEXT TIME I CANE TO THE DEALER SHIP BT THE NAME OF WILLIAM HOWARD . I HAD THE REST OF MY DEPOSIT TO COMPLETE THE DEAL 3100 DOLLARS . WITH THE DAMAGES ON THE VECHILE I SHOUKLD OF NEVER GAVE THEM THE CHECK . BUT BY DOING SO THE AGREE TO SEND ME TO THEIR BODY SHOP NEXT DOOR AT NO COST TO ME TO PAINT THE HOOD AND THE DOOR HANDLE WITH THE TOUCH UP PAINT . BUT WAS NOT AUTHRIZED TO OKAY THE OTHET DAMGES . THAT I WOULD HAVE TO WAIT FOR PETE ZACKERIA TO APPROVE IT .I WAITED TWO HOURS FOR HIM TO FINALLY APPEAR . HE RESPONE WAS IT MOST BE APAINT DEFECT AND INSTUCTED ONE OF THE WORKERS TO TAKE PICTURCEOF THE DAMAGE AND THEY WOULD SEND THEM TO CHRYSLER FOR THE APPOVE . I AM STILL WAITING TO HERE FROM THEM . THE SALEAMEN JEAN, THE ASSITANT MANGER WILLIAM HOWARD, THE MANAGER PETE ZACKERIA ALL IN ON THE DEAL . THERE IS NO WAY THAT THEY DID NOT KNOW THE CAR HAD BODY DAMAGE .

S
S
SheriV
Brooklyn, US
Mar 13, 2012 5:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I brought my car to Star Chrysler for repairs on 2/20/12 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the driver’s side was terribly damaged as well.
When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13/12 my car is still at Star Chrysler.
Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so.
If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service.
My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8, 000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession.
I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a week’s time and he never returned my calls.
I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it?
My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2, 000.00 and they should be responsible for it and I should be compensated. I will be taking my car to another service center for the exact cost of repairs.
Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent.

A
A
AMS60
jamaica, US
Feb 14, 2021 1:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of SheriV

report them to
attorney General

C
C
concerned buyer2011
tville, US
Aug 23, 2011 3:02 am EDT

you post on a lot of crap dude. including a rude comment on mine. why can't you be a productive member of society and respond in a respectful manner?

C
C
creditguru
Salida, US
Nov 28, 2009 2:56 pm EST

You really need to get a life and find something better to do. If you have this much time on your hands maybe you should send a care package to a soldier. Build a bridge and get over it.

ComplaintsBoard
G
2:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler lies and deception

Renfrew based the sale of this truck on lies . When we found it was a lemon . They refused to homor our warranty . The refuse to take the truck back . The owner Dave Lamont refuses to contact me to deal with these complaints . Never Buy a vehical from Renfrew Chrysler.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
1:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler simply terrible

Bought 2004 Dodge Ram 2500 truck in Sept of 04. Since Oct of 06 the truck shakes violently. You never know when it will happen. Dodge serviced the truck once in Nov of 06 and again in Dec of 06 for the same problem. I have the violent shaking on a video from inside the truck. Once the shaking starts, the truck must be pulled over no matter how many cars are on the road and brought to a complete stop. Then you can start the truck up again and hope the shaking does not start again. It happens intermittently which is why it is such a death trap. Several complaints listed about this on complaints.com. Dodge replaced some things but since they cannot "see" the problem when their mechanic drives our truck and wastes our gas, they refuse to repair it. It is not a repairable issue. It is a death trap waiting to kill our family or another family. Dodge needs to refund our money in full so we can buy a "safe vehicle". Dodge has seen the video several times but they ignore the evidence. They don't care if we go to the news they said. The truck is not even 3 years old. I would love to email the video to you also.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler worse customer service

I purchased a jeep patriot 2 years ago. the car was brand new. last month my car's clutch broke down. The towing truck (provided by Chrysler) took 4 hours to pick my truck up, and take it to the closest dealer. My jeep was taken to Teterboro Jeep, at rt 46, in little ferry nj, and the service was horrible. That dealer didn't provide me with a courtesy car ( for transportation )and I had to wait for a week, for me for my car, to be repaired. I had to rent a car, paying $109.00 per pay, in order for me to

to go to my job (that is 45 minutes away from my home.) I complained to consumers affairs, and i was informed that there was nothing to be done, due to the Lemon's law (2 years or 18000) anything after that comes out of the consumer's pocket. Those are our taxes at work. The US government should have let Chrysler go under. Not because the terrible quality of their vehicles, but also because the even worse customer support provided by this manufacturer.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler service department

My husband brought in the car to have the air conditioner checked because he had a certificate from you for a free air conditioner check. Well the service person came back after checking the AC and had an estimate of two hundred and some dollars. My husband said he could not have any work done because he didn't have the money to pay for it at this time. The service person told him not to worry that they could "finance" it. My husband was shocked to hear this. The service personrepeated it 3 times that this could be "financed". My husband didn't sign the estimate but asked the service person to check his engine light since it could be "financed" because it has been going on here and there and in the manual, it tells you it has something to do with the gas cap. We replaced the gas cap and it would be okay for a while and then the light would go on again and off again. In the manual, it says that if it starts to blink, then there is something major wrong with it. It never starting blinking just goine out. He asked if it could be checked. No estimate was given on the engine light. Since the service person told my husband that it could be "financed" the service man took it that it was a go to fix it and my husband took it as it would/could be "financed". Well, my husband didn't want to sit around for a great length of time so a shuttle drove him home. They called later in the afternoon saying the car was done and what the cost was. So my husband and I went in to pick up the car keys and they handed him a bill (which he signed because that is what you do), and they asked for $432(?). My husband told them that it was suppose to be "financed" (there is that word again) but the girl said they don't do that and called a manager over to talk to us. The manager tried to find out what happened and said they don't "finance" service bills. But, he would talk to the service person in the morning. Well, the next morning, the service person called my husband and said that when he said "finance", he meant it could be put on our credit card. My husband said guess what? ...we don't have any credit cards and told him about an accident he had which is the reason we don't have any credit cards.
This morning, the service person called again and asked when we are picking up the car. My husband told them he might be able to pay a hundred or so dollars by the end of the week but the service person said...no, no...we need all of it! He said that Corporate is after him to get the money because they don't want the car sitting there any longer. Well, if we couldn't pay for it at the time of pickup, we can't pay for the total amount now. We were told by a service/parts person (not in Wisconsin) that when car sales are down, it is up to the service department to make up some of the loss so we know that the dealership will always side with the service person instead of the cusotmer because he is doing what he has been told to do. They work up plans in their service meetings. Well, they should start by teaching their people that there is a big difference between the word "financed" and credit cards! You have not made any effort in trying to work this out by letting us pay over a couple of months or figure something out that is best for both sides. All we got is a call saying you want the whole payment. Isn't it law that you have to sign an estimate before work is done? It cannot be verbal?

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler dishonest dealer

I purchased a 2008 Chrysler Crossfire from Goldstein Chrysler as a new car, however the general paint condition of the car indicated that it had been washed with dirty water and/or dirty sponges, etc. and the surface was composed of large areas of swirl marks. As was demonstrated to the dealer with photos, the car had embedded dirt in many areas, including door jambs, around hinges, under the spoiler, under the hood, as well as large quantities of tree leaves and seed pods under the hood and in the cowl area indicating it had been stored outside, and not stored indoors as indicated by the salesman. The car was purchased sight unseen by me, and shipped by sealed van; the bill of lading signed by a Goldstein's employee confirmed that there were 21 distinct paint defects, including 1 paint chip, 16 scratches, 2 stained areas, 1 area of rubbed paint, and 1 dent. I had been promised by the sales department that the oil would be changed prior to shipment since the car had been in storage for more than a year, however when I received the car, the Flexible Service Indicator indicated that it was more than 170 days past its recommended service. When I contacted the dealer, service manager Ed Serian, I was told to send in an estimate for repairs, which I did, for the amount of $350. He then asked for an invoice to prove that I had paid for the work, which I sent him. After the invoice was received, Ed Serian sent me a letter telling me that the car was an "aged unit", which created the damaged condition of the car, and that prep was missed, for which he apologized. Also, that they do not service cars based on age, only on mileage (though that is Chrysler's recommendation). The final statement, even after the prior statement that I would be reimbursed for repairs, was that any reimbursement would be denied. I would like your assistance to encourage the dealer to do what was promised, reimburse me for the repairs to the car's paint, and for the oil change. Thank you.

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
12:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler no plate's or temp tags

I have purchase a truck and the dealership has not been able to title my brand new truck.
I have been on temp plate's and my last one exprire on 7/3/09. I have call and the dealership did mention they will e-mail me one and they didn't, I call and left message for them to call me with an update on the temp tags and update on when will my new truck will be title for plate's. the answer from a lady was it was title once and they are going to court on this to re-title as a new truck. No will call me to update me on anything . I have call this morning at 11:ooam an left a message again. I am not able to driver my truck and still making my payment's. This is day three and no truck to drive, I understand the fourth of July hoilday but today is Monday and I should have had a call.
Need your help
Antonio Ramirez
[protected]

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
10:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler bait, switch and lie

I was lied to. Yes, I am 84 yrs old, but I was going to get a new car to last my few years left on this earth. The salesmen took me for a ride and yes, took advantage of me. I told them what I could afford and what my payments had to be. AFTER signing, which they do not point anything out to you, I find my payments are not what we said and there was added things I said NO to. Warranty, fees, my payment and the bank was not what we agreed upon. I told them I did not want this car. I brought it to them, put the keys on the counter, and the mean man behind the counter said, "It is YOUR car, get it off this property or I will have it towed and you will pay storage fees!" I was trembling I was so upset. I just cannot believe a business would be run like this. Liars and taking advantage of a little "old lady" like me! I am 4'11", a little woman, like I said 84, but I still work. This is a horrible business and I will tell anyone and everyone that will listen to me.
Francis L. Davin

Read full review of Chrysler
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
7:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler water in tail lights

I have a 2006 PT Cruiser. Recently a person who had been behind me, pulled up beside me and toldl me all my tail light were out. When checked, there was condensation (water) inside the tail light cover. We replaced the burned out light bulbs and dried out the covers. About a week later, I went through a car wash. Again last week, my tail lights are out and there is more water in the tail light covers. I'm thinking they are shorting out from the water. Going to dealership tomorrow. Has anybody else had this problem?

Read full review of Chrysler and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
Ronlrc
north augusta, US
Jul 27, 2014 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a common problem that I am sure Chrysler surely knows about. I have a 2002, my sister has a 2006, they both have the problem. I have seen the lens assembly half full of water. I drilled holes so it would drain. Guess Chrysler is waiting for a big law suit and really ugly publicity before they do something.

P
P
pojmail2
Huntington Beach, US
Apr 24, 2014 3:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I finally found the source of the water in my tail lights to be in the tight spot between the brakelight and the turn signal light. Looks like the light cause the section to overheat and split creating a large but hard to see opening for water to enter. I used some red high temperature silicone that I had left over to seal it up.

A
A
Al K
Muncie, US
Nov 16, 2009 9:36 pm EST

I have this issue now w/ a 2006 pt cruiser, no light burn out yet but I am guessing the seal is worn out but it's not like we have old cars. i've had terrible luck w/ chryslers and the pt cruiser. i am so done with them.

Chrysler In-depth Review

Overview: Chrysler is a renowned automotive company with a rich history and a strong mission to provide quality vehicles to its target market. With a diverse product range, Chrysler offers sedans, SUVs, minivans, and electric/hybrid options to cater to various customer preferences.

Product Range: Chrysler's vehicle lineup is impressive, offering a wide range of models that excel in quality, performance, and features. From luxurious sedans to spacious SUVs and practical minivans, Chrysler's offerings are competitive in the market. When compared to competitors, Chrysler vehicles stand out in terms of design, technology, and overall driving experience.

Customer Service: Chrysler's customer service experience is commendable, with excellent pre-sales support, helpful dealership interactions, and efficient post-sales service. Customer satisfaction ratings and feedback reflect the company's commitment to ensuring a positive ownership experience. Additionally, Chrysler provides effective online support channels to address customer queries and concerns.

Reliability and Durability: Chrysler has built a reputation for reliability and durability over the years. Industry reliability ratings and customer reviews attest to the company's commitment to producing vehicles that stand the test of time. While there have been occasional recalls and known issues, Chrysler has taken prompt action to address them and ensure customer safety.

Safety Features: Chrysler prioritizes safety and equips its vehicles with advanced safety features. The inclusion of these features contributes to high safety ratings and impressive crash test results across different models. Chrysler's safety offerings align with industry standards and often surpass those of competitors.

Technology and Innovation: Chrysler showcases technological advancements and innovations in its vehicles. The infotainment systems, connectivity options, and driver-assistance features are well-designed and user-friendly. Chrysler is also actively involved in the development of electric and autonomous vehicles, demonstrating its commitment to staying at the forefront of automotive technology.

Pricing and Value: Chrysler adopts a competitive pricing strategy, offering affordability compared to its competitors. The overall value proposition of Chrysler vehicles is commendable, considering the quality, features, and performance they offer. The availability of financing options and incentives further enhances the value for potential customers.

Environmental Impact: Chrysler is committed to sustainability and environmental responsibility. The company ensures its vehicles meet fuel efficiency ratings and comply with emissions standards. Additionally, Chrysler actively engages in eco-friendly initiatives and partnerships to minimize its environmental impact.

Industry Recognition: Chrysler has received numerous awards and accolades in the automotive industry, highlighting its excellence and innovation. Industry rankings consistently position Chrysler favorably when compared to competitors. The company's reputation and standing within the automotive market are well-established.

Conclusion: Chrysler is a reputable automotive company that offers a diverse range of high-quality vehicles. With a strong commitment to customer satisfaction, safety, technology, and environmental responsibility, Chrysler stands out in the market. Potential customers can confidently consider Chrysler based on its strengths in product range, customer service, reliability, safety features, technology, pricing, and industry recognition.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chrysler customer service

Phone numbers

1800 870 714 800 1692 1692 More phone numbers

Website

www.chrysler.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chrysler?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chrysler Customer Service. Initial Chrysler complaints should be directed to their team directly. You can find contact details for Chrysler above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chrysler. Discuss the issues you have had with Chrysler and work with their customer service team to find a resolution.