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Chili's Grill & Bar / service food all parts of the experience

1 San Antonio, TX, United States

Let me first start off by saying that I used to be a server a few years ago at this very location so I know what was expected of me as a chillihead I took my mom there for her bday and told the waitress that it was my moms bday she didn't offer my mom free desert or had any servers sing happy bday nothing she also took over 15 mins to bring us are drinks we finally got are appetizer after I kid you not 50 mins and finally she put in are order 45 mins later are food came out cold and at that point I asked to please speak with her manager and she brought him to the table and he didn't try and make anything right he just kept making excuses and telling us how we were wrong on the times so after all this I had an online chillis coupon and the same manager wouldn't honor it he said it was a fake and that it hadn't come from the chillis web site I was so mad I couldn't see strait I know how I was expected to conduct myself as an employee and let me tell you that was the worst experience of my life as far as service goes and to top it all off they ruined my moms 65 birthday sincerely michael

Dec 18, 2018

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