Home Fast Food Restaurants Chili's Grill & Bar the drink was terrible

Chili's Grill & Bar review: the drink was terrible

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12:00 am EDT
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Last week my husband and I ate dinner and had a mixed drink at Chili's, a newly opened restaurant in our area. Our food was good, but the drink was terrible...all the salt on the rim of my glass dissolved into the raspberry drink, making it taste terrible! Perhaps the rim should have been coated with sugar, not salt, as the drink was a sweet one.

Update by Donna
Sep 08, 2006 12:48 am EDT

Last week my husband and I ate dinner and had a mixed drink at Chili's, a newly opened restaurant in our area. Our food was good, but the drink was terrible...all the salt on the rim of my glass dissolved into the raspberry drink, making it taste terrible! Perhaps the rim should have been coated with sugar, not salt, as the drink was a sweet one.

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Dec 29, 2020 11:36 pm EST

On today December 29, 2020 went to Chili's on Cooper at in Arlington Texas, use to have great service, today I was taken back by the terrible service me and my husband received, first was told there was a 20 minutes wait, fine and that we must wait in our car, mind you know one was in the waiting area, as soon as we walked back to our car, received a text stated we were ready to be seated, duh, was seated by the manager, waited over 40 minutes, no one showed up, we looked around us, all the people had drinks, mind you they came in after us, we decided to leave, but before leaving I asked to speak with the mgr, she told me she had been getting on the waiters all day, Really you're the mgr, you seated us, you should have made sure, our order was taken, manager very unprofessional, mind you, We use to eat at Chili's but this day forward No More, what Every Restaurants need to know that people don't have to patronize your business. Due to covid, I understand stressful situations but when you blatant ignore the problem, I have a problem with that, I know how to cook very well and eating out is a treat for me, not a necessity. So Chili's you guys need to get yourself together, customer service, cleaning ( dirty ) new mgmt, and quality food.

Mar 10, 2020 8:54 am EDT

Went to restroom and happen to look up at there vents I thought I was going to get sick if something as simple as this not clean I began to think of what the kitchen might look like I will not be going back

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Jan 11, 2020 1:20 pm EST

1/4/20 . Approx 6:30 p.m. Sat for an hour + as tables sat empty or dirty. Bus boy walked around looking busy, but doing nothing, As other employee's stood around chatting. No excuse for this, Would blame it on management or lack of it. Not the Chilli's we like or remember !

Sep 08, 2019 3:11 am EDT

she was rude and nasty! never going back, Kaitlyn

Sep 04, 2019 11:13 am EDT

Food was stale

Aug 31, 2019 12:18 pm EDT

To whom it may concern,

My name is Taylor. I made an online order on August 23 of 2019. My food was cold and salty. I made an online purchase because I skipped lunch and was rushing to get home from school. It was really disappointing because i couldn't eat my food, I gave it to my dogs. Thank you in advance for you concern.

Aug 05, 2019 2:35 am EDT

I eat Mexican food all the time love it but this is the first I've been charged for chips and salsa. I've been to eight different countries in South America and was never charged what is up with knock off Chili's El Cheapo? Like $5.00 with tax if I had known I would not of ordered need a refund El Cheapo Chili's.

Jul 10, 2019 6:13 am EDT
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Burger was well done and I had ordered it medium

May 21, 2019 12:48 am EDT

i have a $25 gift that i have used one time
it had a $13.35 balance as i wrote the balance on it after i used it
when i call to get the balance on phone or online the operator say the correct number of numbers is incorrect
the back of card has only 12 numbers
robert guerrero [protected] ...

Apr 30, 2019 6:29 am EDT

Ordered med rare. This was lunch at work. Not edible so I have no lunch today. It was raw. Cold. And tough Nothing more to say see the pick

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Oct 31, 2018 4:25 pm EDT
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Had the worst service I have ever had at a restaurant Friday night 10/19/18. It took 40 minutes to get the appetizer of loaded winds. And other hour to get our meals. I got the mushroom jack chicken fajitas with rice and fixings. She brought me only the chicken w/burnt mushrooms and everything. Nothing else. Sent it back. Had to bring home to eat.

Jun 13, 2016 3:56 am EDT

My daughter and I went to Chili's at carson yesterday afternoon, we got there at 545 pm and there is a little line, we got to our table and everything and our waiter took our order she is very nice and polite 6pm, one request that I ask her " please do me a big favor my daugther is diabetic and she need to have her meal ASAP because she already inject insulin before we leave the house, we are 5 minutes away from the restaurant, my daughter order 6oz Sirloin well done, our waiter told me that well done might take a little longer and I said ok, she bring us chips and salsa just for her to have something, but she cant it chips, she started feeling dizzy while we are waiting for our food. 620pm finally food arrived and she already sweating having stomach ache, she feel like wanted to throw up, and I said go to the bathroom, I was so busy trying to talk to her that she need to eat to feel better, I did not realized that the waiter did not bring us steak knife, I'll have to wait for her to come up and I decided to ask the waiter next table to bring us steak knife, he smile and shake his head I don't know what he meant by that. 10 minutes later steak knife arrived first thing I did is cut the steak into small pieces because my daughter has no energy anymore I can tell probably of the medicine, then I realized we don't have a steak sauce wait for another couple minutes and I decided to get up and ask the hostess to bring us steak sauce, with those time is wasted she should have eating her meal instead of waiting and steak knife and sauce should bring automatic once customer order steak right? why we have to wait to get a steak knife?the whole time she was not able to eat her steak due of waiting, probably she lost her appetite or something...we are walking to the car and she started throwing up at the parking lot, I am not blaming anybody but this should not happen if our waiter really care what I requested right? by the way she just diagnosed with diabetes almost 2 weeks ago and we are all new using the insulin, now I remember doctor told us, once insulin is injected she has to eat right away. I just really disappointed with the poor service ..the reason why we go there is her school is raising money...sorry for my english hopefully you understand my sentence...

My receipt information is
Server; Stevie (Female)
Table 37/ 1

My contact information is if you want to write back thank you.

[email protected]

May 15, 2016 7:55 am EDT

On most weekends six of us go to Chili's, have dinner and than a movie, for the first time ever I had a bad meal at the
River Front restaurant.;.I order the small steak without the butter, when got the steak it had the butter...the server sent it back, but within minutes, less than 5, I had a new steak..the problem, " how could the new steak cook that fast *(medium-well)?" was over cooked, cold, couldn't eat it, seems like a steak sent back bu another customer?
. Second problem, the mash potatoes had bacon in it, don't eat bacon, sent back. I enjoy chili's, very disappointed this visit.
[email protected]

May 05, 2016 11:08 pm EDT

How about this i worked for chilis for two to three weeks i had to leave due to my mom getting ill i had direct deposit set-up and i have yet received pay for hours that i worked and believe me i worked hard and i have tried to call and e-mail them but can not get a answer. Donna L, Tucker

Mar 07, 2008 6:51 am EST

I had ordered a combo platter with the Southwestern Tilapia. Mixed in with the salsa on top of the fish was a dead roach. The manager was very apologetic and admitted they had been having problems lately and were working on it (evidently not hard enough).

May 10, 2008 3:34 pm EDT

Chili's in Sumter has the lousiest service and rudest waiters. Or should I see female servers. We quit going because of the nasty tone and lack of polite service of waitress help.

Mar 01, 2015 10:41 pm EST
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My friend and I went to chilis in romeovil, le, ill march 1.2015. went both ordered crispy chicken tenders. we did the 2 for 20.00 . Well we were eating and talking about things, I was picking up a fry, under itand a piece of hair ws ther, I calee the waitress over and showed her, asked the manager, he loked at it. when he came to the table and said he could do 24.oo for one of the meals because we did 2for 20.i said that was a lot of money to pay, and his workers need to watch what they are doing when cooking.He also said he would have to see what he could do on the computer for us. well he came back and said he would charge $17.42 and he said THE CHIPS WAS A GOODWILL FROM HIM, I still wasn't happy knew it he just said sorry. I have been to another chili and found food in the food, they said it was on them. You would think he would want the person coming to their restaurant to behappy. I don't understand why it wasn't less.It was a man that was a man manager wprking but on my bill it says Jill stockman. I usually don't complain like this but I am not going to step foot in another chilis because of this issue.

Jun 13, 2016 3:56 am EDT

Chili's on a Friday at 5:45 and you got your food by 6:30... I do not see that they did anything to hurt your daughter.
I also agree that the steak sauce was not needed to make your daughter get some food into her.

Jun 13, 2016 3:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They pre ordered. When they brought the food, it is customary to ask what else is needed. Nor is it okay for a server to ignore a request, even if it is not their table. It sounds lime really bad service. What part of they are new to this condition, do you not understand?!

Jan 19, 2013 1:53 am EST

Chili's has always been my favorite place until tonight. My family and I visit at least twice a month and I don't think they value customers much. I had a waitress tonight curse me out and make a big scene because I asked her not to reach over my plate. She was unfriendly from the beginning and wasn't attentive at all. I spoke with the manager and he seems very incompetent asking me what do I suggest he do. I'm thinking really, so I need to tell you how to manage your employees. With that kind of management I see why the employee is rude. I am so upset by this and honestly wanted to smack her but I know that wouldn't be right. I don't appreciate paying money to receive rude service. I didn't fill out her application if she don't like her job she should quit. Also food wasn't good, I had to send my drink back twice before it was correct and by then it was watered down. I definitely will contact corporate Monday. By the way this happened on 1/18/13 in Southaven, ms.

Dec 17, 2009 11:34 pm EST

Myself, my husband, and my 6 year old son had dinner with 2 other friends at the Chilis in Lenoir City, TN. on 12/17/09. Although everyone's dinner was ok, my son had milk to drink with his meal. Over the course of the meal, he had one full cup of milk and the waitress brought him another, of which he had about 5-6 sips. His dinner was a salad with ranch dressing, and a grilled cheese sandwich. A few moments after he was through eating, he got very quiet at the table. I asked him if he was okay and he said his stomach was hurting, so I got up to take him to the restroom (which was on the other side of the restaurant). As we walked past the front door, he suddenly says he was going to throw up. The only thing I knew to do was to run out the front door with him. He was already vomitting as we were on the way out the front door, but he was holding his hand over his mouth (granted a little of the vomit was running out of his hand and onto the floor, but he held his hand over his mouth to keep from letting ALL the vomit hit the floor). We got to a "rock bed type" area and he vomitted about 6 times. IMMEDIATELY I noticed the vomit smelled extremely sour. So I went back inside just wanting to pay the bill and go. Then one of the friends I was with told me to smell the milk to make sure it was ok. I smelled it and HOLY MOLY--it was horribly sour! Both of my friends smelled it and even from the look on their faces, it was obvious that something was wrong with the milk. They cringed at the smell of it. I took it to the manager and the first thing I said to him was, "I am SO sorry but my son got sick and threw up outside.." Then he interrupted me and said (very rudely, I might add) "Yeah, I know!" So--a few deep breaths later, I asked him to smell the milk. He did, looked at me and said (very sarcastically) "Smells fine to me! I can't smell anything wrong with it!" Now I was mad, so I said "Well, take a drink of it." His response was "I don't drink after people." I said "Well, of course you don't..especially when you know you're going to have to drink soured milk!" So I walked away from him, went back to the table, where my waitress was standing and I asked her to smell it. She immediately cringed and remarked about how bad it smelled. She apologized for the milk and expressed concern in that she hoped my son was ok. So, I wanted out of there so badly just to get my son home, I paid the bill and went to leave. On the way out the door, the mgr approached me with an almost full gallon of milk, shoved it in my face and said "See, the expiration date is 12/28/09!" I told him it looked like he had just opened that gallon and given the 2 cups that were brought to my son, there was no way his milk could have been poured out of that gallon (this current gallon was missing MAYBE a couple of ounces)! He then told me that he had taken a sip of this milk and it was fine, then told me that son was probably just lactose intolerant! To which I replied "No, after 6 years of drinking milk, he's not lactose intolerant, he is sour milk intolerant like every other human on the face of the earth, but if it made him lay his head down at night, he could believe what he wanted to believe, but I WOULD WITHOUT A DOUBT be contacting the regional manager and the corporate office. So when we got home, my husband told me that while I was outside with my son, MY HUSBAND offered (to that same manager) to clean up the vomit on the floor inside if someone would just bring him a mop. This manager rudely said "NO!" and just walked away from him then proceeded to come back with a BROOM AND DUST PAN to clean up vomit! So just an FYI to those of you that want to go to Chilis in Lenoir City, TN...there has been a bodily fluid on the floor of that restaurant that a MANAGER cleaned up with a BROOM AND DUST PAN! Not a mop and disinfectant! YUM YUM...enjoy your meal, don't drink the milk and if you need to puke, please do so on the shoes of the manager named Rob Lacey! JERK!


I took the men and a few others family members to Chilis for Father's Day on 57th Avenue. The services was disaterous. We had to find a waiter (Jordan) and he was friendly but very slow. We waited so long that it seemed to be forever. We had to continue to ask for things which should have been automatice. I have been to this Chilis often and have never encounter this caliber of services. Consequently, even though the bill was $142, I only signed for him to get $15.00. I felt the need to let you know in case he complained.


Last Sunday I took my family to Chili's on hwy 31 at Greenwood, IN. Since our family get together happens only once a year I want the experience to be a great one. We will NEVER choose Chili's again for this special even! The hostess sat our lare group at two separate booths instead of a table and things went downhill from there. The waitress was rude and laughed derisevly when we were not familiar with your menu and had to ask questions. She was overly attentive to only my son - the only adult male in our group - and the attention was not appreciated by me or his wife. The standing very close and touching him was more appropriate to a bar. This was not the kind of solicitation one would expect at a family restaurant. This is the second time I personally have been to a Chili's and won't waste my money on making it a third time! It made our family dinner a less than great experience.

As I have discussed this with friends I get similar comments from them. In today's economy perhaps some staff training is necessary if you intend to remain in business.

Oct 29, 2008 3:46 pm EDT

I was seerved at Chills in Vero Beach Fl by Nick oct 25th. He gave me a slip to complete a survey. I was unable to find the internet site. I just wanted to say that Nick did a wonderful job He was friendly and very compentent. I had a chicken meal and the soup was great. My daughter and I go quite friequently to Chillis. We always enjoy the food. they are getting ready to refurbish the site. We are looking forward to seeing the new decor. Margaret

Sep 24, 2008 7:24 pm EDT

Live in Diamond Bar Ca, Went to a Chili's Resturant that was new in town, met up with some friends to have a drink. We ended up having two beers a piece and a shot of tequila, had a meal and was told that we could not order any more drinks.Mind you that we were at the bar area and it was monday night football that night.We were told that we were too loud and that they would not serve us any more drinks.I will never enter a Chili's again! Iwrote to management and was told that they would get back to me and never did...So if you live in Diamond Bar Ca ask Ed Zavala about his experience with chili's management and enjoy yourselves at Apple Bees in Walnut Ca..

Jul 29, 2008 4:41 pm EDT

Gloria, what is that your saying?

Jul 29, 2008 4:33 pm EDT

I am upset because my favorite salad of all time is the Carribbean salad with the wonderful dressing and it has been taken off the menu. Please put it back on the menu so I have a reason to continue to dine at Chili's.

Jun 06, 2008 4:13 am EDT

Dearest One,
Permit me to introduce myself to you, I am Mrs Gloria Pelaez
A complete citizen of Philippines . I am the Wife of Late Mr Emmanuel N.Pelaez of Philippines he worked with America Embassy as An Ambassador for years and hold Political positions in Philippines before he died in the year July 27 2003. We were married for 19 years without a child. He died after a brief illness that lasted for only four days. Before his death we were both born again Christians and we lived happilly. Since his death, I decided not to re-marry or get a child outside my matrimonial home due to the love i have for my late Husband.Before my husband Death I inherited a total sum of (9million United state dollars) from my late husband when he was in his Sick bed, This money which is concealed in a metallic trunk box is deposited with a security and finance company in Cote d' ivoire under a secret arrangement as a family treasure. This means that the security company does not know the content of this box that was shipped from the Philippine to Cote d' ivoire under a diplomatic coverage. Recently l Fell Sick and my Doctor told me that from all the test conducted on my health, Without and Urgent and a specialist From your Country I am not going to last long, expecially, due to my Throat cancer and stroke. But what disturbs me most now is stroke.
Having known my condition, I decided to Contact you and Reveal to you in person Regarding my Heritage from my Late husband after my late husband brothers has neglected me and has well sit on my late husband properties and his bank i will seek the help of your Christian or you inperson that will help me Secure the release of this Fund from were it was deposited and utilize this money the way I am going to instruct.
and also help me to your Country for best Medical Treatment.I took this decision because I don't have any child that will inherit this money and my husband relatives Have kept me under dureces just to know the wereabout of this said fund, after they have inherited all my late Husband Properties because l could'nt bear a Child for their Late brother. I don't want my husband's hard earned money WILL to me to be misused or taken from me by my late husband wicked brothers and use for their own selfish interest and in an ungodly manner. I don't need any telephone communication in this regard because of my health, and because of the presence of my husband's relatives around me sometimes. I don't want them to know about this development, but I know that With God all things are possible.As soon as I receive your reply in my next mail I shall give you the contact of the Security and finance company in Ivory coast and the Authorization Certificate which is the Certificate of deposit that they gave me on the very day when the box of money was deposited under their company to enable you call them and give them your address for the immediate shipment of the box to you as the original- beneficiary of this fund. I want you and your church to always pray for me because God work in misterious ways. My happiness is that I lived a life of a worthy Christian. Who ever that wants to serve the Lord must serve him in spirit and truth. Please always be prayerful all through your life.
Any delay in your reply will give me room in sourcing for another christian individual for this same purpose. Please assure me that you will act accordingly as I stated herein. Hoping to hear from you soon.
Indicate your intrest.
Remain blessed in the name of the Lord.
Yours in Christ,
Mrs Gloria Pelaez.

May 30, 2008 5:57 pm EDT


May 29, 2008 3:57 pm EDT

I went to Chilli's for lunch today and have to say it SUCKED! I ordered the mini size bite burgers and a salad. I am not going to sit her and camplain about the salad...(i actually like it)...but, must say when they brought my mini's out...they were COLD! It was if they premade the burger? I don't expect Chilli's to be a 5 star resturant but, I did not expect them to be a burger king or mc donald's either with premade food! When I Informed the Manager It was if I had done something wrong for asking for a HOT Burger...GEZZZZZ...I got the hovering, not getting a refill and the worst part is...I don't get to eat lunch with my hubby...he had already finshed his food bout time my got back. I will not return to that Chilli's or another for awhile!

May 27, 2008 6:52 am EDT

we ahave all, at one time or another received bad service or not so good food. Life is what it is.
You will always get more flies with honey than with vinegar. Be kind to the servers and you will usually get the service that we all expect. chili's is my favorite Rest. I have to say that I have consistently gotten grea service and great food time after time. If you have feel you have not gotten your money's worth, ask for a manager, and kindly explain your situation. They will make it right.
Good always out does the bad. TRUST !

May 04, 2008 8:20 pm EDT

We just had dinner at Chilis in Zachary, LA. The service and the food were awful. I asked to speak to a manager and they said one was not available. I have had good meals there before. But this meal was horrible. The silverware was dirty and I had to ask for clean ones twice! The waitress explained they were really busy however the place was less than half full. I think the manager was away and the cats just played.

Apr 23, 2008 5:47 am EDT

I, along with my wife and child have just returned from dining at your restaurant in Auburn Hills, Michigan ( by Great Lakes Mall)
I feel you need to be made aware of the incompetence and indifference of your manager there, I believe his name is Terry ?
We ordered desert, these arrived in due time (as had the main courses, it should be said) when the waitress handed me my dish with cheesecake on, I immediately informed her there was a long human hair on the plate, she apologized and duly took this back to the kitchen.

Some minutes later the "manager" returned the cheesecake to me. His words of apology were "Sorry 'bout that, that was gross" I agreed that it was gross, I then noticed the plate he returned with, was the same one that had been sent back to the kitchen !, whether it was the same piece of Cheesecake I really don't know, but by the markings in the sauce on the plate it clearly had not been cleaned or changed. I then told him to take it away as I had no desire to eat it after seeing the plate had not been changed and to deduct it from my bill, which was done.

I find it incredible that a chain of restaurants such as yours, allows so called managers to be so unconcerned about hygiene, customer service and common civility in a restaurant of all places.Maybe you should review more carefully the caliber of "managers" you employ? certainly some customer service training, or a crash-course in basic hygiene and good manners would seem appropriate.
Is this type of service "the norm" in the Chilies food chain?

Apr 21, 2008 7:48 am EDT

Do you plan on building a Chili's In Sun City Center Florida?

You would fill the restaurant every day.

Thank you.

Mar 15, 2008 4:24 pm EDT

I am not sure about these complaints but I have one from a Visit to Chili's in Pace, Florida.
on 3/2/08 we had lunch at that location and used a gift card that we received for Christmas. When we got the receipt back the waitress had taken our bill from the card along with using the rest of the gift card on my brother's bill. When I got home and realized this had been done, I immediately called the manager and he pulled the paperwork and saw that this had been done. He assured me the he would take care of this and I would hear from him soon through the mail. Today is 3/16/08 and I still have not heard from him.

Not a good way to get a repeat customer.

Mar 08, 2008 5:33 pm EST

What are you all complaining about? I found a dead fly in my food after receiving the second plate that I sent back because it looked like a pile of barf. We were at Machensey Park, IL. The funny thing is it was 10 degrees out and no flies around. What do you think that was all about? The person I was with ordered the same thing and it was perfectly postioned on the plate, so yes I did send it back. Thanks Chilis for a wounderful experience!
By the way a cook in Wisconsin put pubic hair in a steak that was not done right and when the waitress brought it back out again, well you know what happened. The COOK got three years for intentionally putting his pubics in the steak.


Mar 03, 2008 4:27 pm EST

Okay, Richard Muzyka, have you thought that maybe you get poor treatment from servers because you're rude? it does sound like your waitress made a mistake by not telling you if something was available or not, but that still does not give you the right to call anyone an idiot. Also, I can see by your perfect grammar and extensive knowledge of the English language, you are probably one of the customers that makes food servers bitter. Learn some manners.

Feb 13, 2008 11:13 am EST

I had lunch Feb.13 at the Chili,s 11329 Montgomery Rd. Cincinnati Oh. 45249. I got the Bottomless Soup &Salad. I was eating my soup and I took a bite and had a piece of plastic in that bite. I told the waiter we had ,all he said was it must of come from the pack of crackers we got with the soup. A few minuites later the manager came to our table.All he said was I heard you found something in your soup. He ask me if I wanted more soup.I told him no I was done.

Feb 11, 2008 6:34 am EST

We attempted to have dinner at the Chili's restaurant on College Pkwy, Ft. Myers Florida Saturday, Feb 9th. We waited at our table for one hour for our meal. The waitress asked us twice if we wished to speak to the manager when we complained. He came over after one hour and told us that they were our of ribs. Evidently their is a communications problem between the waitress and kitchen staff. We should have been informed at the beginning that their weren't ribs available to order. The manager was informed that he was an idiot. He then offered to call the police. We then informed him that the police don't care that he is an idiot.

Jan 13, 2008 9:34 pm EST

Was given filthy dirty mugs to drink our soft drinks from. We did not even receive our food yet, and I found food particles on the inside of the cups, looks like they have been used 2 or 3 times already. Chili's is off my list.


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359 complaints
25 resolved 334 unresolved

Chili's Grill & Bar contacts

(added by reviewer)
Phone number
3000 Olympus Blvd, Texas United States