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Chase United Visa / credit - customer service

1 Arlington, VA, United States
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Scrooged: chase united mileageplus visa scrooged me on christmas eve. We spend a lot of money with chase united visa every month. It turns out that on december 19, we missed a modest payment due. We received no notice from visa, nor any reminder. But, on christmas eve, chase united visa just cut off our credit card. Even if we immediately made our payment on the phone (Which we did) they would not make credit available for 2 days (Which does not help on christmas eve). Fortunately, we had other cards, but it is still completely unreasonable to cut off credit on christmas eve with no prior notice. When we called customer service, they offered no help at all, and when in frustration we suggested they just close the account, the phone rep actually began the process of closing the account rather than offer any help at all. Any company that would scrooge you on christmas eve is not a company you should do business with.

Dec 24, 2016

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