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Chase Mortgage / homeowners insurance fraud

1 Tempe, AZ, United States Review updated:
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We purchased our house in 2002. Our loan has been moved to several different mortgage companies (not at our request). In September 2007 Chase took over our mortgage. In January we received a letter from Chase saying that they had provided home owner insurance for us and the rate was $743.00. I called them because we have home owners insurance since day one with Farmers at $450.00 per year. They said they acquired our loan from another institution and was unable to confirm home owners insurance. Funny, they knew how to auto pay the loan each month which includes Principal, interest, taxes and INSURANCE. plus we make a extra principal payment on top of it. Why didn't they send a letter in September asking for a copy of our insurance policy. Now I receive a letter that our escrow account is SHORT $721.80 so they will be increasing our monthly payments. I called once I received the letter in January about the $743.00. We had a three way call with my Farmer's agent who confirmed we have had NO lapse in coverage and Chase said they would reverse the $743.00 charge. It is JULY and now they want me to make up the shortage THEY created in our escrow account.

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  • Re
      23rd of Jul, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is if not for you, best of luck. In all your endeavors.

  • Aj
      24th of Jun, 2009
    0 Votes

    They did exactly the same thing to me. After my first year of house payments they paid my Insurance then started dunning my escrow account for it. They charged me for period of time when they said they had no proof of coverage. Basically, I have had to fight them every month since. Today, I got a "soft collections" call at work, because they say I am past due because I didn't pay the escrow amount in my payment that they said I owed. Surely there must be something that can be done. Obviously this is something they do to people on a regular basis. Maybe a Big Old Class Action Law Suit is in the works. Oh yeah, to thank me for being loyal customer they raised my interest rate on my credit card by 6%. I could either take it or leave it. If I chose to refuse, they would close my account, which looks bad on your credit report. FURIOUS!!!

  • Ja
      4th of Aug, 2009
    0 Votes

    They did the exact same thing to my wife and I. They have raised our payment $500.00 a month because of this (past 6 months) and I can't get anyone on the phone that can help me. I have requested an "Escrow Analysis" to try to get these charges reversed, but they keep sending me to other departments, then putting me on hold, then hanging up on me! Their customer service is horrible and I am getting a lawyer to try to help us out, even though it will cost me more money. Who can we report this to that could make a difference? It is shameful and should be illegal.

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