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Chase Mortgage


loan modification fraud

Complaint Rating:  100 % with 25 votes
100% 25
Contact information:
New Mexico
United States
A class action suit should be levied against Chase Mortgage for loan modification fraud. I started the process of modifying my loan after my income fell by more than 50%. I started this process in Feb. '09 and it is now 17 months later and still no answer. I was essentially guaranteed it would only take 3 months but still no answer. I had an excellent credit rating when I started but they were sure it would be 3 months so I agreed. Otherwise, I could have sold the home and moved on. During the first 5 months, they lost all or part of my paperwork so I had to keep starting over. They also put me in the wrong program to start with and did not realize it for 5 months and only after I insisted they check (I was supposed to be in the Obama plan but they said I didn't qualify and moved me to some other program without my permission). I submitted a 4506T form 3 times yet they continue to tell me it doesn't exist or was filled out improperly and I would never have found out if I did not call constantly to get answers. If there is anybody interested in a class action suit and knows of a good attorney, please post. I have filed complaints with the Federal Trade Commission, the Mortgage Finance Authority, my state attorney general, and my congressional representative and still nothing. PLEASE HELP!
Complaint comments Comments (26) Complaint country United States Complaint category Mortgage Companies


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A  1st of Jun, 2010 by    +1 Votes
There should MANY of us ready for a Class Action suit against Chase. My story is simular in that they said it would be 3 months but they kept telling me they didn't have all the paperwork in. I sent most of the paperwork in several times because they had no record of it. They asked for the tax form 4506T many times.
N  4th of Jun, 2010 by    +1 Votes
Wow, Chase has got to be the worst mortgage company ever! First of all, back in April I was told by a "representative", if thats what you want to call these operators, that i had to pay 4 payments by April 30th to avoid foreclosure which i did. I called Chase minutes after wiring the money and was told that they had received it, and to disregard any letters concerning foreclosure that may have been sent. The following week I called on my own because I just had this feeling that I should, call it a gut instinct or intuition. I did and was informed at that time that my house was going up for auction June 2 this was May 7 or so. My god! If i hadn't called would i have woken up on June 2 to a knock on the door by sheriffs and thrown out into the street. How can a mortgage company get away with such tactics. I called and asked Chase what happened to my payment of 4435.00 which i had wired and was informed that it was not received then i called western union to try to track and was informed by them that it was accepted by Chase and western union did not have the money anymore. I called back to Chase and was told by a loan mitigation rep (who had an attitude) that yes it was received but not accepted nor declined and was floating around in limbo at chase. What?! I was on the phone with Western Union and Chase the entire week not to mention I have to work and almost too much stress to deal with, but I did. I also spoke to the loan mitigation rep about my options. I don't want to lose my home. After speaking with my husband and figuring our finances and trying to decide loan mod, Bankruptcy or Reinstatement we chose to reinstate our loan. I had to go through the lawyer Barrett Burke Frappier to apply for the quote which I did back on May 18th applied for a reinstatement quote to be emailed to me which i was told could take several days. I am still waiting for the quote! I have been on the phone with several Chase representatives and every time a different story. I don't think these people know what they are talking about. I seriously have no faith in Chase and have let them know that. I called the Chase lawyers and I asked them legally how long does Chase have to get this quote to me so that i can pay. I mean don't they have to provide this in a timely manner? I was told that they could not answer that question. I asked "well then who can?" their reply "call Chase" I guess they cannot answer that question for me as they are representing Chase and not ME. I have requested the reinstatement quote atleast 3 different times first on May 18th then again on the 24th and was informed by the lawyers at that time that they had sent it through to a supervisor who was attempting to get it rushed, at that time i was informed by them that the sale date of my house was changed to July 6. I called on June 1 as I have no faith in Chase or it's lawyers I was afraid that on June 2 I would be thrown out. I spoke with the Chase rep who told me that the lawyers have already received the quote back on the 18th when it was initially requested. What?! Oh yeah, I also found out at that time that 4435.00 had finally posted and is sitting in my suspense account it cannot go toward my mortgage until i pay everything i owe plus attorneys fees and whatever other fees they will be adding all this is what will be on the reinstatement quote. I need to get that quote so that I can get my 401k out to pay in full what i owe. July 6th is nearing and I fear i am running out of time. Another month will be added come July it almost feels like they are stringing me along allowing more fees and mortgage payments to accrue. Anyway, I don't believe anything these "representatives" tell me so I called again on that same day June 1 and spoke to someone else who said whatever the last rep told me was wrong the attorneys were not sent the quote and that she would send another request on a "rush" I said, "oh yeah a rush huh? yeah i was told that same thing on the 24th and yet still here i am. This rep told me to call Chase back on June 3 that the lawyers should receive it by then. Well I called today the 4th and ...nothing, its the same bull. I called Chase today and was told that this "rush" can take a week. I said, "oh really then why did the girl who ordered the "rush" tell me the lawyers should have it by the 3rd." I cannot believe that Chase is allowed to conduct business this way it is shameful and cruel to treat people this way. I just don't know what to believe anymore I really can't afford a lawyer but i feel like this is gonna be my only option. Where is the government? What happened to Obama's help? These people are despicable!
A  12th of Jun, 2010 by    +1 Votes
If anyone knows of any attorneys that would be willing to start a class action, Im in. It has been almost 2 years. They did the same thing to me. I kept calling, they had everything then a year later they needed more and more paper work. First they told me they had everything. I would be receivng a packet and i was preapproved. Then they needed that tax form. I have every fax conformation. I call and they have all the records of what i sent. They said they needed current info. I faxed that. They called me on May 25 and needed updated income. I faxed it on the 26th. But on the 24th they denied me. Now im 9 months behind. I reapplied but god only knows. They sent my check back and wont cash anymore checks. i paid on time for almost 2 years then they send my check back saying its not a payment processing center. They said i was denied due to not getting info in to them in a tiemly mannor. 1 to 3 days isn't timely. They sat on this for almost 2 years. Im just frustrated. Now they want almost 6 months worth of payments to stop foreclusure. Any info on lawyers please send me info Joejoe1815@yahoo.com.
A  15th of Jun, 2010 by    +1 Votes
reading these comments is like reading about our life for the past 17 months lost paperwork resending that damn tax form, we had a trial payment for about eight months now and they kept saying wait until it gets permanantly modified then they said they pulled it for some reason. had to reapply again (about the fourth time) today we received a fed ex wow we got our modification yea oh no wait its more than we were paying originally. this company has no idea what its doing or they do and there making money off of us somehow. what can we do? does anyone have an idea
A  18th of Jun, 2010 by    0 Votes
My lawyer is requesting EVERYONES lawyers information to save him some footwork (and us some money) as we have an EVICTION court date the 23rd of June and were in the MIDDLE OF A MODIFICATION when we were FORECLOSED ON!!!

PLEASE contact me ASAP please please please!!!

Anyone who wants to contact me can email mymichelet@marykay.com thats mymichelet at c o m!!

We are in Van Zandt County in TEXAS but it is possible a Dallas lawyer will take on a a huge case!!!

THIS is exactly what happened to US!! We have been in our home 5 years and they foreclosed after having filed a modification August 2009. Their attorneys NEVER returned ANY calls and the house went to Fannie Mae and we are told we have NO recourse. We kept hoping we would have time to get current with a lump sum amount we would have the middle of May but they foreclosed May 4th!!! AND they told us not to make payments while we were in the midst of the modification so that we would stay qualified and the amount we were behind would be added to the loan when the load was rewritten!!

Where do I find names of the people this happened to for contact so we can have our attorney contact their attorney????
A  18th of Jun, 2010 by    +1 Votes
Contact Storm Bradford at Mortgage Fraud Examiners http://mortgagefraudexaminers.com
or Shelley Southwick at Sterling Financial shelleysouthwick@yahoo.com
A  29th of Jun, 2010 by    +1 Votes
I have been going through this same ordeal for 3 years. I was initially only 3 months behind in mortage and when I sent in the full amount due they sent it back saying I could not make a payment because it had gone to foreclosure. I didn't even want a loan modification but that was my only option according to Chase..here I am 3 years later still making payments by certified check of which is never credited to my account. Every 3 months I get an acceleration warning which " I should ignore, because my file didn't update yet" and then they yet again start the whole damn modification thing again. I have two file boxes full of paperwork, I have one notebook completely full of every date, time, person I spoke with and what I was told. Yesterday I counted 26 times I faxed the same documents to them. At this point I would gladly give up the home I have lived in for 20 years if it meant I would never have to deal with these ###s again, unfortunately they have screwed my credit beyond compare so I have no alternative but to stay here in this nightmare limbo.
A  3rd of Jul, 2010 by    +1 Votes
Chase declined my mortgage loan modification application after 9 months. In May 2009, Chase stated that my home value had gone down to $620, 000 and mere 12 months later in the middle of this great recession, Chase told me in June 2010 that my home appraisal had zoomed up to over $800, 000. As a result, I had too much equity in the home and therefore, I did not qualify for the loan modification. The mere reason for applying was my inability to continue to pay since I haven't had a job since July 2008. There is no one regulating and supervising these banks.
N  8th of Jul, 2010 by    +1 Votes
The statement below can be found at the link below. Now why would anyone want to hire people that make the claim that is made below. I have no trust in that. I used another service and am very please with the paperwork. Now the mortgage companies attorney is not pleased, instead of pushing to finish the foreclosure he is pushing for a continuance till the end of the year.

"Again, in the unlikely event that no violations are there, then we will engineer a positive outcome for you absolutely free."

A  4th of Sep, 2010 by    +1 Votes
The Same exact thing appears to be happening to me. I applied for a modification back in early 2008 since then they first claimed I neglected to furnish required documentation within the allotted amount of time (30 days) even though I would phone their customer service once or twice a week to make sure that they had everything they needed and I faxed them all the documents they requested. Their customer service kept on assuring me that all the documentation was up to date right up until the day I was first turned down and all records of the modification attempt disappeared. I reapplied and some other mix up started me over. This last time I finally reached the work out stage and made it to the point where I was just waiting for final approval and I just received a letter today informing me that I am being turned down again for not furnishing some undisclosed required document.
Chase is most definitely a fraudulent organization and a class action suit needs to filed. I see there are people here that agree and we need to get together.
A  28th of Sep, 2010 by    0 Votes

A  26th of Oct, 2010 by    0 Votes
The person who said "no" to class action lawsuits is right. Only the lawyers come out on top in those cases. Get your own lawyer and go after these liars, thieves, and scam artists! My story is right in there with the rest of you - talk to a different person, in a different state every time you call, no phone calls returned, misinformation, trickery even, lost papers, and decisions made without giving you what information the "underwriters" considered before rejecting your modification. I hope someone in congress has the balls to go after these leaches who took our money, the government bailout (also our money) and now thumb their noses at giving the mortgage holders a break. The government should have given everyone in trouble with their loan the money and not the evil ### who run and own the banks.
A  1st of Mar, 2011 by    0 Votes
I have the same problem it started last November tried doing a loan modifcation with Chase since my husband passed away & one salary coming in to reduce my mortgage payment. I went & hire da lawyer in Florida even though Ilive in NJ, the ycalled me made me a deal for $ 1500 the ywould get my payment reduce almost 800- 900 dollare per month. I did all the necessary paper work, harship letter, financial statments, bank statements, pay stubs. & whatever else Chase required. Well after 3 months I got my payment reduced about 300.00 for three months then was to get final package, it never came, called lawyer & Chase they said give me another month. needless to say a 16 months later still nothing, back to my noraml payments. Sent in paper work to Chase 5 times, after the first time, they keep saying they need up dating evrey three months. We are now in the beginning of March 2011 & still nothing from Chase. I made my payments faithfully the first of every month never late, now this month they refuse to take my payment. This is getting ridiculous how can they let Chase get away with this. We all need to stick together & do something to make someone listen. Why should we lose our homes we worked so hard to get. What is wrong here. If anyone has any idea please let me know. Let's stand together & get Chase to listen to us.

A  2nd of Mar, 2011 by    0 Votes
Suze Orman is now telling people to stay away from mortgage modifications, because in some cases, the mortgage holders give you a modification that isn't permanent, and after a period of time, they come back and tell you you owe the amounts you were excused from paying during what was in reality a temporary modification, plus all kinds of fees. Why isn't our cowardly Attorney General going after these criminals? For the same reason that he's not going after the bankers and Wall Street thieves and war criminals Bush, Cheney and Rumsfelt who will never face prosecution by the good 'ole USA. Yet, attacks on the rights of the middle class are coming from all sides - and people still support the Republicans who got us in this mess and aren't willing to help us get out - and Obama is playing right along with these perps. I learned yesterday that Mississippi (the poorest state in the union) is the number one conservative state. Think about it.
A  2nd of Mar, 2011 by    0 Votes
Chase has been hard to deal with. I have gotten the run around, asked to re-fax pages, told that I faxed the wrong forms, dealt with multiple people, had money put into suspense instead of applied, been passed around repeatedly...been told many different things...and now my loan has gone to foreclosure with my payments rejected. There are lot of people willing to "help" for a fee...this is about hopeless. Are the banks getting kickbacks for taking people to foreclosure? It seems like that is what they would rather do...After 3 weeks of having my ppw reviwied I am told it is out dated and have to resubmit...only to be told in 3 wks it is out dated and have to resubmit. I have letters saying please continue to make your payments, but then they are rejected...
A  27th of Mar, 2011 by    0 Votes
Chase is the worst and they lie. I have been fighting with them since last February when one of their "customer care" reps said I qualified for a "special program" This program suddenly makes you 2months late and then when you ask for some help to get current, they make the payments so high, that I can't afford it. When I try to talk to the same persons handling my loan, suddenly their extension doesn't work and no one knows who they area. They didn't have the guts to contact me before an ïntent to forclose" notice showed up in the mail. They are now offering me a forbearance for 4400 for 6 months! This is extortion by a major bank.
A  10th of May, 2011 by    0 Votes
We are experiencing the same problems with Chase. Stevenspainhouer@gmail.com. McKinney, Texas. Add us to the list of potential members of any class action.
A  14th of May, 2011 by    0 Votes
yep, going through the same damn thing, just got another request for all my paperwork again, they said my paperwork was waiting for approval or disapproval. then they sent me another letter demanding paperwork all over again, meanwhile the foreclosure process is still taking place. People contact me from non-profit companies saying $600.00 per month to see if your loan you have with chase is on the up and up . Dont know who the American people are to trust anymore. Its feels like a really bad joke. Here you got a president that puts words on a paper and no one oversees what is really going on with the modification program. They dont have the worries you and I have. Were just a number thats growing . I like some input into Reachingu.net website . Can anyone give me their opinions on this. gail2727@yahoo.com
N  14th of May, 2011 by    0 Votes
Have you contacted your congressional representatives? We should all begin bugging the hell out of them to do something about these bank thieves. Hearings were recently held, chaired by Sen Richard Shelby of Alabama. which I watched on CSPAN. He is ranking member of the Committee on Banking, Housing, and Urban Affairs. While I am not a fan of his, he did have access to a lot of information about the unfair treatment mortgagees were getting from the banks. Let's start calling his office with questions about when he is going to do something about this? No class-action lawsuits - only lawyers make money from those. These disreputable people need jail time, and we need to be made whole for the lies, misinformation, and intentional misleading we have suffered. When is this nation going to hold the rich guys accountable again? Never? You can find members of the committee by googling u s senate committees. Call them, too. Let's make ourselves such a nuisance they can't ignore us any more. Remember "the squeaky wheel gets the grease." Let's post here again after we've made calls.
N  2nd of Jun, 2011 by    0 Votes
Ditto Ditto Ditto!!! What a nightmare. Instead of calling them back for the 50th time I am going to spend my time finding a class action lawyer. I did not have time to read thru all the posts here but from what I can tell no attorney has been found.
What did you guys do after the would not modify? I am not sure of my next step. I am not in foreclosure but it is looming.

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