Menu
Register
Write a review File a complaint
NuMark Credit Union Customer Service Phone, Email, Contacts

NuMark Credit Union
Reviews and Complaints

NuMark Credit Union's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.numarkcu.org

Learn how the rating is calculated

1.0 5 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NuMark Credit Union Reviews 7

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

NuMark Credit Union I asked for a loan to buy a new car at NuMark Credit Union, and the person at the *** branch sent me someone else's loan application

I asked for a loan to buy a new car at NuMark Credit Union, and the person at the *** branch sent me someone else's loan application with their Personal Information already filled in. That's not cool!

Read full review of NuMark Credit Union
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

NuMark Credit Union This place is so hard to reach, it's like they don't even exist!

This place is so hard to reach, it's like they don't even exist! We've had our *** with them for like a whole year now and we've been trying to get in touch with them for just as long so we can pay online or over the phone. We've sent a bunch of emails and left a ton of messages, but they never bother to hit us back.

Read full review of NuMark Credit Union
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

NuMark Credit Union I really liked *** Credit Union

I really liked *** Credit Union. They were always there for their members, fixed problems quickly, and didn't make me wait long. But since Numark took over, it's been a mess. They keep charging me for little things and won't give me a straight answer when I ask for help. I have a car loan and four accounts, including a business account. I'm thinking about taking my business somewhere else. Thanks for nothing, Numark.

Read full review of NuMark Credit Union
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

NuMark Credit Union I used to bank with another Credit Union that got bought by NuMark

I used to bank with another Credit Union that got bought by NuMark. I've been trying to get in touch with them for 19 days now, but they never answer or call back. I've been in a call back line every day at every location, but no one ever picks up or calls me back. I've left messages every day, but still no response. Usually, I get my car loans at , and I've even bought two cars during this time. I was so frustrated that I had to call the police to check if they were even real. This is the worst business I've ever dealt with. I'll have to take a day off work and drive two hours each way just to close my account. That'll be the best time I've spent with these clowns.

Read full review of NuMark Credit Union
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

NuMark Credit Union NuMark Credit Union is usually the best, but my recent experience with them was terrible

NuMark Credit Union is usually the best, but my recent experience with them was terrible. I had to deal with them before and after the merge, and the customer service was awful no matter what time of day it was. Two weeks ago, I called to report a fraudulent transaction on my debit card. I had to wait on hold for an hour before speaking to a representative. When I finally got through, the representative interrupted me in the middle of our conversation and said there was nothing she could do. She told me to call the person I bought the merchandise from. She was screaming at me, and when I asked to speak to a manager, she said she was the manager. Today, I spent hours trying to speak with someone. When I finally got through, one of the managers asked me to call her back. I stayed on hold for half an hour, and when the teller finally answered, she started yelling at me because I said I would hold on until the manager finished her call. I couldn't believe how bad the customer service was. I started at 11:43 am, and by 2:53 pm, nothing was resolved. The representative came back to the phone and said she had my information and would call me back. I told her I wanted to close my account, and she hung up on me. When I called back, the same rude manager from two weeks ago answered. I asked to close my account, and she told me how to receive my transaction by mail. When I mentioned the rudeness of the representative, she didn't apologize for the unprofessionalism of her team. I called four times today and spoke with four people. Two of them hung up on me, and the manager I spoke with twice was also rude. I refuse to let someone invest my funds for their benefit and treat me like I'm not a customer. I'm moving my service to a company that appreciates their clients. I've never encountered this level of unprofessionalism from a banking institution. They send you in a circle because they all stick together and know you won't speak with management, so the issues can't be resolved. I'm done with this Credit Union.

Read full review of NuMark Credit Union
Hide full review

NuMark Credit Union Complaints 2

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

NuMark Credit Union Numark Credit Union hasn't fixed my account since November

Numark Credit Union hasn't fixed my account since November . I got a car loan with a 60-month term of $199.00 with ***% interest from a dealership in their program. I'm 24 years old and work hard as a manager at Cinemark, making less than $27,000 a year. My credit is good now. I've paid 52 of the 60 payments, but Numark says I still owe $5,500. The car cost $7368, but it's a lemon. I haven't been able to drive it since November because it needs over *** in repairs, and I have the invoice to prove it. The car is only worth $2,000. I've been calling and emailing since November , and I've sent all proof of insurance as they asked. I've paid a total of $10,348 on this loan with my 52 payments of $199. I need help resolving this.

Read full review of NuMark Credit Union
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

NuMark Credit Union My daughter-in-law helps me with my NuMark Credit Union account

My daughter-in-law helps me with my NuMark Credit Union account. Since COVID-19, we've been emailing to get deferral info. We sent an email asking how to proceed and qualify. We got an email back with an application, but it might have gotten lost. We paid for March but not April, waiting for an official response. Now we're past due and need to pay April to qualify for deferral. Customer service hasn't been helpful. They couldn't find our emails and didn't offer a solution during these tough times.

Read full review of NuMark Credit Union
Hide full review

Is NuMark Credit Union Legit?

NuMark Credit Union earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds NuMark Credit Union to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, NuMark Credit Union is known for their high standards and safety. If you're thinking about dealing with NuMark Credit Union, it's wise to check how they handle complaints.

We found clear and detailed contact information for NuMark Credit Union. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Numarkcu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Numarkcu.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a numarkcu.org, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

According to our analysis, NuMark Credit Union appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • NuMark Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to NuMark Credit Union has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About NuMark Credit Union

Screenshot NuMark Credit Union
NuMark Credit Union is a well-established financial institution that has been serving the community for over 65 years. It is a not-for-profit organization that is owned and operated by its members, which means that all profits are reinvested back into the credit union to benefit its members. NuMark Credit Union is committed to providing its members with the highest quality financial products and services, including savings and checking accounts, loans, credit cards, and online banking.

One of the key advantages of banking with NuMark Credit Union is its focus on personalized service. Unlike many large banks, NuMark Credit Union takes the time to get to know its members and understand their unique financial needs. This allows the credit union to provide tailored solutions that meet the specific needs of each member, whether they are looking to save for the future, buy a home, or start a business.

Another advantage of banking with NuMark Credit Union is its commitment to financial education. The credit union offers a range of resources and tools to help its members make informed financial decisions, including financial planning services, budgeting tools, and educational seminars. This focus on financial literacy helps members to achieve their financial goals and build a strong financial foundation for the future.

Overall, NuMark Credit Union is a trusted and reliable financial institution that is dedicated to serving its members and helping them achieve their financial goals. With a focus on personalized service, financial education, and a wide range of financial products and services, NuMark Credit Union is an excellent choice for anyone looking for a reliable and trustworthy financial partner.

Overview of NuMark Credit Union complaint handling

NuMark Credit Union reviews first appeared on Complaints Board on Jun 14, 2023. The latest review I asked for a loan to buy a new car at NuMark Credit Union, and the person at the *********** ** branch sent me someone else's loan application was posted on Jun 16, 2023. NuMark Credit Union has an average consumer rating of 1 stars from 7 reviews. NuMark Credit Union has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. NuMark Credit Union Contacts

  2. NuMark Credit Union phone numbers
    +1 (815) 729-3211
    +1 (815) 729-3211
    Click up if you have successfully reached NuMark Credit Union by calling +1 (815) 729-3211 phone number 0 0 users reported that they have successfully reached NuMark Credit Union by calling +1 (815) 729-3211 phone number Click down if you have unsuccessfully reached NuMark Credit Union by calling +1 (815) 729-3211 phone number 0 0 users reported that they have UNsuccessfully reached NuMark Credit Union by calling +1 (815) 729-3211 phone number
    +1 (630) 828-6338
    +1 (630) 828-6338
    Click up if you have successfully reached NuMark Credit Union by calling +1 (630) 828-6338 phone number 0 0 users reported that they have successfully reached NuMark Credit Union by calling +1 (630) 828-6338 phone number Click down if you have unsuccessfully reached NuMark Credit Union by calling +1 (630) 828-6338 phone number 0 0 users reported that they have UNsuccessfully reached NuMark Credit Union by calling +1 (630) 828-6338 phone number
    Business Partner
    +1 (815) 744-7737
    +1 (815) 744-7737
    Click up if you have successfully reached NuMark Credit Union by calling +1 (815) 744-7737 phone number 0 0 users reported that they have successfully reached NuMark Credit Union by calling +1 (815) 744-7737 phone number Click down if you have unsuccessfully reached NuMark Credit Union by calling +1 (815) 744-7737 phone number 0 0 users reported that they have UNsuccessfully reached NuMark Credit Union by calling +1 (815) 744-7737 phone number
    Cofounder
    +1 (815) 600-8801
    +1 (815) 600-8801
    Click up if you have successfully reached NuMark Credit Union by calling +1 (815) 600-8801 phone number 0 0 users reported that they have successfully reached NuMark Credit Union by calling +1 (815) 600-8801 phone number Click down if you have unsuccessfully reached NuMark Credit Union by calling +1 (815) 600-8801 phone number 0 0 users reported that they have UNsuccessfully reached NuMark Credit Union by calling +1 (815) 600-8801 phone number
    Financial Services
    +1 (815) 744-7056
    +1 (815) 744-7056
    Click up if you have successfully reached NuMark Credit Union by calling +1 (815) 744-7056 phone number 0 0 users reported that they have successfully reached NuMark Credit Union by calling +1 (815) 744-7056 phone number Click down if you have unsuccessfully reached NuMark Credit Union by calling +1 (815) 744-7056 phone number 0 0 users reported that they have UNsuccessfully reached NuMark Credit Union by calling +1 (815) 744-7056 phone number
    CEO
    More phone numbers
  3. NuMark Credit Union emails
  4. NuMark Credit Union address
    1654 Terry Dr, Joliet, Illinois, 60436-9539, United States
  5. NuMark Credit Union social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
NuMark Credit Union Category
NuMark Credit Union is ranked 372 among 403 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.