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Chase Credit Card / change term of the account

1 DE, United States Review updated:

We had a credit card account with Washington Mutual, which has been absorbed by Chase. We have always paid in an excellent manner. When we did not receive the March statement, I went ahead and scheduled a payment through online billpay. Anticipating that they could possibly change the due date, thereby putting me late and enabling them to change the terms of my account, I paid the bill 6 days earlier than usual. I received the statement today to discover that they did change the due date to 7 days earlier. So, I was one day late. I was charged a late fee and my interest rate was increased by 11%.

I called them and asked them to review my account with WaMu. If they did so, they would have seen that we have an excellent, long term payment history with them. Also, I made reasonable attempts to avoid this situation. Chase responded that they did send a bill and since there was no banking error, nothing would change. While on hold for a supervisor, I googled the situation to discover that many of those who were a part of the conversion did not receive a statement and the same thing happened to them. The supervisor agreed to waive the late fee, but the interest rate would remain.

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Comments

  • Ma
      6th of Aug, 2009
    0 Votes

    I have been a loyal Washington Mutual customer for over 15 years. When they were bought out by JP Morgan Chase, I knew that there would be changes to their policies and procedures, but was resolved to not change banks because of the overall hassle involved. However, due to the policies Chase has enacted with both my bank accounts and my credit card, I am more than willing to deal with the inconvenience of moving my money and my credit to another bank, if only to make a statement about how horrible this company is to work with.

    My boyfriend and I have 6 bank accounts with Wamu/Chase and have always kept them in good standing. Once Chase took over, they want to charge fees for us to download our transactions into Quicken. I find this ridiculous -- Chase already takes our money, loans it out to other customers and makes quite a bit of interest off of it and now they want to charge us $10 an account to simply download our transactions? It requires very little of the bank's involvement for this to be possible -- the greed here is astounding. So we're now pulling our fairly sizable accounts from Chase and moving those to a local credit union.

    Now to my credit card. I use my credit card quite liberally and again, I have had my credit card with WaMu for years. I've never missed a payment, have never been more than one or two days late with a payment and have had my credit limit continually raised because I've been such a good customer. I used to pay my credit card off completely every month, but this last year I have needed to have more cash on hand for a remodeling project, so have been making a payment (well above the minimum payment due) every month.

    I was making my payment online in July and noticed that my credit limit was about $1200 lower than what it used to be. I was concerned, but not overly so, and as I was leaving on vacation the next day, decided to deal with it upon my return. I received a letter detailing the lowering of my limit two weeks AFTER the decision had been made without any input from me whatsoever.

    They claim that due to various credit factors, they unilaterally lowered my credit limit without discussion. I have no idea what they're talking about with regards to credit factors as I own my own house, two cars and have a very good credit score, but by lowering my available credit, they are actually DAMAGING my overall credit rating. Understandably, I am very upset. I called Chase and the incredibly unhelpful, unintelligent robot that answered my call insisted that neither he or his supervisor would be able to reinstate my credit limit to what it was before.

    I am now in the process of transferring the balance of my Chase card to another bank so that Chase will not have any of my business, nor my boyfriend's business. They can say goodbye to the interest they would have received from our various accounts as well as the interest they would have made from my credit card. In addition, I have told numerous friends and family members about Chase's business tactics and to date, four people that I know have removed their accounts and credit cards from Chase. I will continue to tell people I come into contact with to leave Chase and will cross post my complaints on every web medium I can find to encourage other Chase customers to leave as well. In researching the possible repercussions to this event, I came across literally hundreds of complaints from people just like me in the same situation. What is being done to resolve these issues?

    If this is Chase's way of increasing or maintaining their client base, it's an incredibly poor business model; one can only hope this will result in their eventual downfall. It's time that banks that are poorly managed and run on corporate greed realize the consequences of their policies: loss of customers and company failure, one that the American public will NOT bail them out from.

  • Mc
      19th of Aug, 2009
    0 Votes

    I am a chase visa credit card holder for over 20 years. I got a promotional rate offer of 3.99 % on a transfer amount as long as I agree to make a 2 % minimum monthly payment. I've been paying on time and I sometimes pay more than the minimum. In my September bill, chase increases the minimum payment from 2% to 5%. When I called their customer service and complained to them that I've never violated their agreement, why are they changing the terms of the agreement. They gave me 2 options. If I want to keep the same 2% minimum payment, they'll have to increase my promotional rate from 3.99 % to 7.99 %. Otherwise I'll have to make the 5% minimum monthly payment. They could not care less about my budget.
    They blame the goverment, saying that it is because of some changes or laws the goverment undertook.I am shocked and distraught. What can one do in this situation.

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