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Charter Communications / slow service speed customer service terrible

1 Riverside, CA, United States Review updated:
Contact information:
Phone: 9096779112

This company offers high speed internet along with telephone and cable television service. I have recently as in the last month of Aug and start of Sept. 2008 had intermittent service, very slow service in the range of 92k speeds. When you call them or contact them via the internet they always say the same thing disconnect your router and reboot the cable modem. Well this may be the first page in the customer service handbook you would think they could turn the page or at least admit they are/have current trouble with their service. But you will not get them to admit this because there customer service is not here in the states they do not have any clue as to what is going on with your service. So I suggest they fix their problem or supply me with a remote cable modem box reboot device. I would not recommend this company to anyone but the problem is is you are in their area you will have no choices for service other then their company and they know this and is why they can offer poor service and you will not be able to do anything about it.

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Comments

  • Mi
      8th of Apr, 2009
    0 Votes

    charter is very bad i now people that have 1 or 3 meg that goes faster the my 10 meg. i have had over 30 people to come to look at the issuse all thay can say is it not my computer but it not charter this is the type of people that works for charter. but the one thing i do know is when thay are here to fix it my speed are fast but when thay leave i have to call in less then a hour. an the biggest think about charter is thay do not listen.

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