FISGlobal.com / Certegy review: check authorization denied for no reason 25

I'm glad I didn't rush home and call the 800 number Kroger told me to do when my check was declined this morning! It sounds like a scam--they want your information! The Kroger manager said I needed to be in their system (theirs AND certegy's) in order to buy my groceries with a check. I only used a check because I had left my debit card in the car (had used it earlier at the vet's and didn't put it back into my billfold.) Here is the kicker, when I tried to use my credit card, it was ALSO declined! I have used this same credit card to order groceries online from Kroger off and on since 2020! I am NOT going to register my credit card number with Certegy, that's for sure! I finally had to go out to my car and get my debit card and return with customers waiting in line and thank God the debit card was accepted. Talk about embarrassing. I will not go back to Kroger's if they won't accept my checks and credit card for groceries!

I had my check declined at TJ Maxx because of Certegy. My credit score is in the 800's, have never bounced a check and had sufficient funds. I was totally humiliated and ended up paying in cash. I was given an 800 number to call. I rushed home and called the Certegy number. It was automated, no one to answer questions. I googled Certegy and got a different number. I got a person to talk to but they gave no reason for a decline or information that explains why this was done. It's a dead end and you're stuck with what they have decided about your checks. TJ Maxx has cleared me to write checks at their store again but now I'm terrified to write a check at any store for fear of being declined. Does anyone know where you can go to complain about this company and get results ? Please contact me if you have suggestions at jlemaire5@aol.com

Just today I wrote a check at Maurices and my check was denied by certegy, the clerk even ran the check twice and the same thing happened. There was plenty of funds in the bank as I had just checked the balance before going shopping and also had just made a deposit and they still denied my check, luckily I had enough cash to pay for my purchase and my daughter got her birthday gift. When I called certegy to ask questions I got an automated system that told me they could be of no help to me and I should go to this website which is of no help either. Jae

IS THERE A LIST OF THE MERCHANTS USING CERTEGY CHECK SERVICES

THIS WAS VERY INTERESTING AND HELPFUL SHARING, IS THERE A COMPLETE LIST OF MERCHANTS USING THIS SERVICE?

dont ever do business with certegy or global payments. they are crooks. when you contact them for help they arent willing to help in any way. worst companies around. never ever use them

WTF? I HAVE BEEN WRITING CHECKS FOR YEARS AND AARONS RENTAL CALLED ME AND SAID CERTEGY DECLINED MY CHECK ALSO A CODE 2 BUT HAD MORE THAN ENOUGH TO COVER THAT CHECK 10 TIMES OVER- SO I CALLED CERTEGY I HAD NO NEGATIVE INFO AND THEY OFFERED TO SIGN ME UP UNDER SOME GOLD PLAN YEAH RIGHT SO THEY CAN GET MORE OF MY PERSONAL INFO SO IM TOLD THEM TO FU*K OFF AND GET A RESPECTFUL CAREER NOT WITH SCAM ARTIST COMPANY-I ALSO AGREE IF ENOUGH PEOPLE COMPLAIN TO THE STORES USING THERE SERVICES THEY WILL LISTEN CALL THE MERCHANTS CORPORATE OFFICE GO TO THE TOP PERSON AND COMPLAIN IF NOT THIS IS ONLY GOING TO GET WORSE PEOPLE!

I had the same thing happen to me at Pep Boys. This was really STUDIP. I just got brand new tires instaled and my bill came out at 367.43. They would not accept my personal check. I also called my bank to verify funds and account #, they said everything is ok and good to go. The company would not allow my transaction to go through b/c certegy denied it. Thye told me if they over ride certegy, they will lose there job b/c certegy will fnd out which employee when against them and get them fired. These is just a rip off. They tod me to go to amscot and cash my check. I was not going to pay $35.00 for cashing my check. I had a friend drive and pay for my tires and I paid him back.

I had the same thing happen at Best Buy check was declined for no good reason, A class action suit should be taken against Certegy.

I went it a local gas station. I needed to buy something for a friend. I made my purchase and went to pay by check. My total was $25.89. My check was declined. I too have outstanding credit and have never had a returned check. I was so embarassed, two people in line behind me. I had over $1, 400.00 in the bank and had no clue what this was about.

I did pay by debit card(from the same account as my checks). The clerk gave me a phone number to contact Certegy. I called them and finally spoke with a person. All in all, they told me I was declined for fraud protection on my part. Like they were doing me a favor!

I then informed the "customer care" rep. that if I had pumped gas in my car and my check was declined and had NO other form of payment, I could have went to JAIL. He could only tell me that he was sorry for the inconveince. Had that happened, he would have been more than sorry.

I was then offered some sort of scam that he tried to get me to sign up for. I said thanks but no, I would not be doing any business with a company like this.

I think people just need to realize that checks are not a guaranteed form of payment and no merchant, company, etc have to accept anyones checks at any given time, if your bank will not guarantee your check why should companies like telecheck, certegy, or others do. Get real checks are Iou's until they are actually collected upon from the bank.

This is a stupid service. My husband has been turned away from Wal-Mart this morning after trying to cash his goverment issued, state check. (He works for the state) Certegy says they can not cash the check because of certain things that indicate there might be crimal activity. (Oh, what? He might be a criminal because in this economy he doesn't trust the banks and instead of getting direct deposit to our bank, he asks that his job issues him a paper check?) On the slip of receipt issued at the store it says that we have a right to know what is in his check transactions file and can request a free copy, so we called the # provided...
We were told that there is NOTHING in the file! But how can that be if his check is not allowed to be cashed? Well, they told us that they can deny cashing a check based on other people's criminal behavior. It's BS. THAT is what it is. They won't send the report, because according to them, there is nothing in it, however this is the fourth time that my husband has been denied at the same Wal-Mart. They will cash two checks and then deny the third. So, if this denial is based on NOTHING then why has he been not allowed to cash his check so many times? WHAT IS IN THAT FILE THAT THEY WON'T SEND TO US, EVEN THOUGH THEY ARE REQUIRED TO ACCORDING TO THE FAIR CREDIT REPORTING ACT?!
He asked to file a complaint with the company, and guess what!?, They couldn't do that over the phone! (BIG SURPRIZE!) They provided him with a snail mail address so he could send his complaint by mail.
This company should not exsist. I see all these other complaints and wonder how many people have to say something before anything is done!

My husband was turned down at Sears AFTER he had 4 new tires mounted on his truck and 10 minutes before the store closed. He ended up putting the charge on a credit card. Our account had 4, 000.00 in it at the time.

I have been turned down at both Cracker Barrel, and K-Mart. I have been totally embarrassed and humiliated. I called both times and all they could tell me was that I'd never had a bounced check and I had plenty of money in my account, but based on a 40 year old study - I somehow fit the persona of identity theft. They sent me their GOLD form, which I refuse to fill out because if anything that sets anyone up who works there to steal my identity. THIS HAS TO STOP!

I had the same problem when trying to buy a laptop at Circuit City. Other than the less than exceptional service at the store my check got denied. I had enough money in the account for more than one of the laptops, yet they didn't take the check because of Certegy. I had no other form of payment to give. Another person couldn't even order it for me online and allow me to pick it up because of "policy." I left with a sense that they really didn't want $1, 000+. I considered buying from Best Buy after leaving. If the Best Buy here uses Certegy then I doubt I'll have any luck.

I have been reading other complaints my gosh there are a lot of companies i.e., Certegy, Chexsystems, Global Payments what in the world is going on...? Just how much damage has to be done before someone get a handle on companies such as these. Paying by debit card or credit card is just playing into their hands. They want people to take out their cards they make money off of them...I will be buying my gas at another service station and if Speedway wishes to continue a business relationship with GLOBAL PAYMENTS so be it. Pretty Global Payments will own Speedway...and so on and so on and so on.

I am having the same problem only the company is GLOBAL PAYMENTS! I have filed a complaint with the Comsumer Complaint Division of our Attorney General's office but they have a back log and was told it will probably be at least 2 weeks before they can even look at my complaint. Speedway is the business using this company GLOBAL PAYMENTS and the way they treat you is criminal. I will be filing a complaint with the Federal Trade Commission not that it will get me anywhere but at least I will have one more person to add to my list of places I am trying to get some short of answer from.

It is one of the biggest scams and I cannot believe that no one is doing anytihng about it. I have a feeling it is only going to get worse so get ready to batten down the hatches because pretty soon no one will be able to make a purchase unless you have the company credit card, debit card or other means by which they can obtain information about you. It just makes me furious...

How long as it taken for anyone who has had their checks declined to have them approved again?

A week, possibly longer.

It's good to know I'm not the only one with problems. Tonight - after yet another check was rejected - the manager of the store told me *HIS* check was rejected by Certegy for unusual spending.

Today I was turned down why buying $776.94 worth of parts for my company with a company check. The parts store told me it was a code 2 decline and that there was nothing wrong with my account; the system just didn't like my check. They also said that if I wanted more information, that I would have to call Cetergy. I paid with a credit card and left the store. Next I called my bank to find out what was going on; they told me that I had plenty of money to cover the amount. When I called Cetergy the explanation I got was, "it was the luck of the draw”;"we don't see anything wrong with your account or history, the system just didn't like that check". The person even went so far as to say, “if you go back in an hour the check will probably clear". I called the store back to explain, but I'm sure they didn't believe me. Had it not been for complaint boards like this I would have thought this were an isolated incident.

Certegy are rip-off artists. I had the displeasure of working with them in a b2b relationship. They promised a cheque guarantee service, but then rejected any claims we made for trivial reasons. They insulted a number of our customers. They ignored our complaints and continued to charge us for their service, even when we asked if we could cancel. This is a perfect example of a company with too much power who manhandles everyone around them and does not care about the individual. If you are a business owner and you are approached by them, the sales pitch may sound good, but trust me, run for the hills!

I was the " screaming Woman" you may have saw @ Sears ... I can assure you the manager will remember me ! Certegy is full of ****! and it happend again 5 months later @ Best Buy! I really like that store ...but...WHAT ELSE CAN WE DO ? I refuse to fill out that membership thay sent me...and give them more info on me? We must keep complaining to merchants so thay will change...Walgreens did! one point for us !

Has anyone tried making complaints to the Businesses using this company? I am sure they are losing many customers. Caution: I love computers as much as anyone but if this is what these programs are doing today just think what can happen in the future.

I also have had this same issue with Certegy!

I've had two checks that were declined. I reported a complaint to, so if you wish to know the details of what happened to me.

Certegy Check Services — certegy is ruining my credit!

Right now I'm kind of seeing how many people this company is doing this kind of stuff to also.

I. too. have experienced the same problem with Certegy. They denied two of my checks that were written to Big Lots and Albertson's. When I called Certegy, they gave me the exact same reason stating that there was no negative activity on my account and that I should apply for the Certegy Gold application. It's a complete rip-off! Not to mention embarrassing. I am so upset about this and don't know what to do about it. Please email me at priscillaflowers@hotmail.com if you have any answers.

Thanks!

I have been experiencing the same thing over the past 3 weeks: at Sears, Best Buy and now last nite, Youkers. I too have more than enough funds to cover the checks. I have talked to Certegy on two occasions, including last night where I actually talked to a supervisor there. He told me that my $77 check to Younkers was declined because my routing numbers were SIMILAR to those of someone who had experienced some type of fraud with their account.

How long as it taken for anyone who has had their checks declined to have them approved again?

Please feel free to email me at tlk@hanftlaw.com.