FISGlobal.com / Certegy
United States - 32204
I went to KMart yesterday. Spent $252.81 and my check was denied. I used the debit card, that is the same as my checking account, and it worked. I called Certegy from the number printed on the back of my check, which is a bunch of automated crap, then it couldn't understand my address.
So, last night I sent e-mails to Kmart and Certegy. Kmart sent me an e-mail with no explanation, but gave me another number to call. Talked to "Jay" who seemed concerned, yet couldn't give me an explanation either. He gave me 2 more phone numbers to call. Automated again!!! Couldn't understand my address again!! So I spoke to "Jennifer" She tells me that there is nothing showing negative against me, but this is to protect the consumer as well as the Merchant and for safety reasons my check was denied. I asked what I can do to prevent this from occurring again? She said there's nothing you can do maam. I told her that I'd like for her to be standing in a checkout and have her check denied... In conclusion CERTEGY SUCKS!!! The companies using this service is going to turn customers away from their stores. They should reconsider who they use!!!
To whom it matters:
On Friday, March 30, 2007, at approximately 2:40p, my personal check # 14235, in the amount of $150.48, was denied by Sears Store #02311, in Norman, OK.
This denial of processing my check was absolutely ludicrous! The account has been active for 20+ years with absolutely no checks previously denied by Sears, OR, for that matter, any one else. The account name on the check is: DEMUTH FARMS, which has been in existence for over 98 years, which has always dealt in a fair & honest manner.
Apparently, CERTEGY CHECK SERVICES system is faulty and needs an immediate fix to eliminate situations such as described above. You provide no protection for me that I cannot address myself and I will avoid stores in the future which use your check services system. In addition, I will alert my friends and neighbors to CERTEGY CHECK SERVICES and how it could affect them. Put that under your bonnet for what good it does.
I had an experience this past weekend, similar to one that I read about on your website. I wrote a check at a Home Depot. The check was denied, with no explanation. I was eventually told to contact Certegy, the company that approves the checks.
Certegy had no information that would suggest that they should deny a check written from this account, other than citing that the amount was a large amount ($600), while I have thousands of dollars sitting in that account.
They offered me an opportunity to fill out a Gold application that would give them additional personal information about me, and would allow me to write checks from this account. I have no plans to do so.
This is not consumer protection... this is fraudulent. I have made a complaint to the FTC. I am also looking for other government agencies to look into this. I have seen other complaints about Certegy on the internet.
I will try to cut right to the chase here.....I wrote 2 checks that had insufficent funds. One was for shaws supermarket and the other was home depot. Before I even noticed that this had happened, my bank account was empty, and my statement showed several checks with the number 9999. Upon further investigation of this issue, (which took FOREVER because not even the back had a clue who this company was), I realized that they had made up their own checks with my account number on them, and taken money from my account. Since I was never informed of this by mail, phone or email, I was very upset! I understand that when you write a bad check, you have to make good on it, and pay fees, but this company didn't even give a chance to make it right, nor did they inform me of their plan to tap into my account.
Because I had no knowlege of these transactions, I didn't have the cash in the account to cover these "made up checks". My records show that they sent a total of 11 of these checks through my account, and finally when there was money in the account, they recieved their payment. But because this was done completly behind my back, I also accrued over 300 dollars worth of bank charges because I didn't have the money (or knowlege) that these check were going through my account. When I finally was able to get a hold of the CPRS or certigy or whatever they call themselves, they told me that it is completly legal for them to take money from my account without my knowledge or permission because I had wrote a check at one point.
They said that I should have read the fine print. Where this fine print is, I have no idea......I responded by saying "so if shaw's supermarket wanted to put in their fine print, that by writing a check with them, they can take my first born child, that that too is legitimate"? Bottom line: I know that when you right a bad check, you have to pay the company back, plus any fees, and I am happy to do that, but I feel that this company stole from me. It is scary that this company was able to gain access to my money without permission. Furthermore, I when I spoke to this company the other day, they told me everything was now payed up to date. I asked them for a letter stated that all accounts were current, and they would not take any more money from my account regarding these two checks. The man that I spoke to said "there is no way that we'd ever send you something like that".......I just cant imagine that this is legal!?
I had my check denied at two big box stores this week. First at Circuit City and then at Best Buy. Thi...
Certegy is used by companies such as Sun Glass Hut and Walgren's for check review during purchase. Certegy uses incompetent methods do determine the validity of a check despite the validity of a check, the checking account or the bank. What Certegy denies is approved by another check service vendor on the same day.
Writing checks to pay-as-you-go v. charging everything on cards is punished by Certegy.I need info on how to force change on Certegy so that check purchases are properly dealt with.
Will consider law suit.
Calling Certegy @ [protected] provides no relief.
My wife tried to cash a $22.00 check at Albertsons Grocery store and the check was declined. Upon talking to...