The complaint has been investigated and
resolved to the customer's satisfactionResolved Certegy Check Services / Walmart — declined to cash a payroll check at walmart
resolved to the customer's satisfaction
My fiance' went to Walmart to cash is payroll check tonight (July 15, 2009) . He'd been with this company for 2 weeks, and had cashed the first check with no problems. The Certegy check services gave a code / reason 2 / refusal to cash his company payroll check. We call the automated Certegy Check services line (phone number [protected]) and the automated system apologized for any "inconvenience" and said the check was good and everything was ok, and they were "Sending the Merchant" approval for the check cashing... The Walmart money center workers said it refused it TWO more times... and would lock it out of the system for 24 hours on the third refusal. This is Bull SH*T with a capital BULL... My fiance' was livid. We called the Certegy check services after ALL THREE refusals to cash his check and each time the automated Certergy check services system apologized and said everything was OK AND was sending the merchant approval... THAT NEVER HAPPENED and we came home angry and without his check cashed. This is ROOK, with Certegy and Walmart. This happen a time or two before with him at his previous employment... We spoke to a live Certegy representative named Jennifer, and she assured us there was nothing wrong with my fiance' or the check and that the check just happened to fall into a pattern that looked like it might possibly be a faudulate check pattern, so the system rejected it and it should have accepted it the second and third times, and not refused it... but now that we had tried three times at Walmart we would need to cash it at another check cashing location. THIS IS UTTERLY REDICULOUS !! Why do we, the public have to put up with these insults and stupidity? We are just Trying to live and manage, and should not be subjected to this kind of CRAP. Walmart seems to be worse and worse with this sort of thing and this certegy check services should have their operating license revoked.
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