[Resolved] Cell C — positive feedback from cell c
Today I received positive feedback from Cell C. A big thank you to Sikhumbuzo Ndlovu from Cell C who contacted me last week to assist with my complaint. He handled my case in a very professional manner and stayed in touch with me regarding my complaint. He just phoned me (as he promised he would this morning) to give me good news. Cell C will be refunding me.
Thank you Sikhumbuzo Ndlovu and Cell C!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Cell C Customer Care's Response · May 12, 2017
Dear Ms. Viljoen
Thank you so much, we are glad the issue has been resolved.
Cell C Customer Care's Response · May 16, 2017
Dear Ms. Viljoen
Thank you for taking time to speak to us. As you have been made aware, we have classified your query under fraud, and we will be crediting the account to ensure that we resolve the matter.
We hope you are satisfied with the feedback provided.
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