SUBMIT A COMPLAINT

[Resolved] Cell C / dropped calls, bad reception

South Africa

Cell C claims that their network should only work properly at your place of business or at home.

Continuous network problems in the following areas...

Queensburg - Durban

Berea and surrounding areas - Durban

Mount Edgecombe - Durban

Umhlanga - Durban

Should customers living in these districts or travelling to them regularly really join the Cell C network?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Jun 15, 2017

    Dear Mr Berea

    Cell C has the widest coverage in South Africa. In areas where our network is not so good, we offer Vodacom roaming which offers our subscribers improved network.

    Please let us know if you are experiencing any network problems and email your contact details to [protected]@cellc.co.za for the matter to be referred to our Network Team.

    Regards
    ^MM

  • Cell C Customer Care's Response, Jun 17, 2017

    Dear Mr Berea

    Please note that we still await your contact details to assist with the matter.

    Regards
    ^MM

Ba
Jun 14, 2017

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