The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Cell C / broken mobile phone

1 South Africa

I am currently on my third consecutive Cell C contract. When I renewed my contract in September this year, I was sent a Samsung D900i directly from Cell C. Two and a half months later, my phone was making no sounds so I therefore was unable to hear incoming calls and sms alerts. I reported the faulty phone to Cell C and they said it would take four to six weeks to repair. When I asked a about a "loan phone" during the repair time they told me that it is "not their policy". If I do not have a friend or family member that can lend me a cell phone during the six week repair period, what am I supposed to use?? I do not have a home phone and therefore rely on my cell phone. My phone is only two and a half months old...........surely it must have some sort of warranty??? Cell C's service is nothing short of shocking and as far as I am concerned, I have been a very loyal customer. I am now into my fifth year with them. This will most certainly be my last contract with Cell C.

Post your comment