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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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M
11:53 am EDT

Cell C contract for the following number [protected]

I have a cell phone contract with your company which expires on the 30th July 2017. Since last November 2016 my contracted sim card did not receive any network and I contacted CellC who referred me to your company for a sim- swap because they claimed that the sim cheep was faulty. I called your company which the advised that I buy a new sim card. I did as per the advise and called your office which they took me through the sim swap process and confirmed that the new sim in now ready for use- then I was shocked when I could not receive the contracted airtime and data as per the contract. Then I called your office for assistance and they could not assist me. In that regard, my debit order kept paying for my contract as per usual. This from January 2017 I have been calling your office sending messages to your customer care for assistance- but nothing is happening. Please help.

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8:54 am EDT
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Cell C customer care department

I phone Customer Care last month (June) after cancelling 4 of the 5 contracts on my name I spoke to Tolani he confirmed the 4 numbers would be moved to pre-paid 27 June 2017 I then asked what my new payment amount would be he said R507. I then paid that amount this month and yesterday [protected]) i received an sms of my account being suspended I phoned customer care who then informed me that billing was done in arrears and that I still needed one payment on the old contracts I was to say the least quite upset. I was told to make an arrangement and after calculating how to inc such a payment I called back today 14h05 a friendly lady Nximelo helped me captured the arrangement and told me she would reconnect me to put my phone off for 5 minutes and all would be fine. After 30min I phoned back as the service was still down I reached Zinhle Makhanya (ref1707070001338948) who told me my service would not be activated until the full amount was paid I became upset as this is not my fault she became sarcastic and rude and I think this type of behavior is not suited with any customer care agent! I feel Cell C should accommodate me as I was not in the wrong - I need a phone to do my work!

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3:37 am EDT
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Cell C cell c - never the same deduction for my contract

Good day

I have a top up contract, I phoned to ask for the ism cards to be activated some time ago, and they told me I need to go for a ism swap. Really! No this is not how it works.

I cancelled one contract last year November and still there is two separate debit orders deducted every month!

They sold a deal to mo for two Hawaii P8 Lot's and was told that it would be R 300 .00 a month? So not whets happening now.

Now every month the total of my deductions is not the same and we don't even get to use the airtime or data on this contract!

So sick of this, I am so frustrated I don't want to phone in because the call center people first of all tell me how to speak to them and don't want to assist at all.

I want to know why Cell C deducted two times this month and why the debit order amount is never the same. I why they deduct with two separate debit orders.

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5:58 am EDT
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Cell C service from cell c store

To Whom it may Concern,

Herewith I would like to express my grievances/disappointment with the Cell C store, N1 City store.

As a loyal Cell C customer I was never disappointed by Cell C and its personnel this much .After all of these years.
I took out a cellphone contract and modem device.My phone incurred a screen damage, I took the phone to the store and the Sales person (Marius Sengial) was my assistant .The assistance I got from Him was that I should give the phone to Him, He will book it for repairs ..up till today the 05 July 2017, I still have the courtesy phone of the store and my phone is still not repaired.I went to the store several times, just to find that my battery is out of my phone .The service received from Marius was poor, Marius never make contact with me if I don't phone him to find out about the process.

I would like to cancel my contract with Cell C, for both items .I refuse to be treated unethical by Cell C.As a customer I was patient enough .

I refuse to pay any extra fees, for this cancellation.

My money was good then and now that i need assistance Cell C, is not able to assist.

I Hope to hear from the appropriate person

Regards
Nathan Leroux
[protected]
email:[protected]@gmail.com

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Update by Nathan Le Roux
Jul 05, 2017 6:01 am EDT

To Whom it may Concern,

Herewith I would like to express my grievances/disappointment with the Cell C store, N1 City store.

As a loyal Cell C customer I was never disappointed by Cell C and its personnel this much .After all of these years.
I took out a cellphone contract and modem device.My phone incurred a screen damage, I took the phone to the store and the Sales person (Marius Sengial) was my assistant .The assistance I got from Him was that I should give the phone to Him, He will book it for repairs ..up till today the 05 July 2017, I still have the courtesy phone of the store and my phone is still not repaired.I went to the store several times, just to find that my battery is out of my phone .The service received from Marius was poor, Marius never make contact with me if I don't phone him to find out about the process.

I would like to cancel my contract with Cell C, for both items .I refuse to be treated unethical by Cell C.As a customer I was patient enough .

I refuse to pay any extra fees, for this cancellation.

My money was good then and now that i need assistance Cell C, is not able to assist.

I Hope to hear from the appropriate person

Regards
Nathan Leroux
[protected]
email:createsound740@gmail.com

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7:05 am EDT
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Cell C incompetent service and employees

Most incompetent service provider that exists. My contract was cancelled in March 2009, after an employee didn't cancel the cell phone contract correctly and payments went off that shouldn't have gone off my account. I phone into Cell C where they assisted me as well as listened to the legal phone recording where the cancellation of my account took place. They apologized and fixed the problem. Its 2017 now. I am in the process of buying a house, where a lot of money had to be put down to secure the house. Now the bank is telling me that Cell C has me on ITC, with a R0.00 balance that I owe them. Cell C customer care can't help me. Their legal department don't even answer the phone! I am in a Cell C store at The Glen shopping center where a useless Manager, Dolly, can't even assist me and walks away while I speak to him. If this deal with the house falls through because of the incompetent staff at Cell C, legal action will be taken because I will be losing over R500 000. This needs to be resolved ASAP, the bank need prove on paper.

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6:16 am EDT
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Cell C current contract charges not applicable

[protected] Nicolette Truter
My wife took out this contract with Autopage and were told we would change over to CELL C as our service provider.
Now that Glocell have taken over there are other charges whilst we still have data and minutes available.
Please look into the matter as we would like to cancel the contract .We took out the contract with Autopage and we were told CELL C would be taking over the contract when Autopage closes..

Please contact Nicolette or myself urgently

Nicolette [protected]
Nico [protected]

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9:49 am EDT
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Cell C unauthorised cancellation of my contract

I was two months behind on my contract. I received an sms stating the same.
I did send an email to customer services stating that I had unforeseen medical expenses and therefore I did fall behind in payments, however I did arrange to pay the full oustanding amount by the 30th and I did do so plus I paid the amount that was currently due also. Meaning I paid for the month of July as well. I received an sms on friday afternoon stating that my cancellation request has been processed successfully, my number went off from the network and I can now only make emergency calls. I made arrangements and did pay as per the arrangement. Now I have paid my account also for July and still no phone. I get send up and down over the phone without any solution. I did go into the cell c shop on saturday and provided them with my Proof of payment. They said i could only be help on Monday but still nothing. I do not think it is fair if you make arrangements and stick by it and then they do this and no one is trying to help you. Can someone please help me and advise me on what to do.

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9:37 am EDT
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Cell C Settlement balance

I have been trying to contact Cellc for a settlement balance in order to settle my account. I have been trying to call them for the past two weeks and the legal department no Answer. I have been holding on to the turns of music I have left numerous messages with operators etc. But no response!.

All I want to do is pay the settlement amount. I am strongly considering taking the matter father against Cell C. if i dont get the matter sorted out with in the next 1 hour my number is [protected]

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9:20 am EDT
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Cell C cell c insurance department

I have been a member of the cell c insurance department since 2016. My phone broke in November 2016 and was sent of to repairs during the same month. It was only in March that I got through to them, after sending my claim form 2 times, since they advised they have not received it the previous time. I have made my excess payment on 9 April 2017 already. I then called the cell c insurance department on [protected], only being held on the line for about 20 minutes each time, and then the phone being put down before even speaking to me! Thank hell i got through a third time, the man advised me i must send through the proof of payment which i did, and then advised the phone will now be sent in for repairs. I called in the same day and they said that the payment was allocated and phone sent in to repairs department. After a while, i had no response from anyone and called in during June. They then advised that no claim forms has been submitted can you believe it! I then send a mail and even got a ticket number 540871, which I for the third time attached my claim forms. Last week I was called by my cell c department, them advising me that my quote has been unanswered and my phone was sent back as per my instructions!? now i ask what the hell is the c surance department doing the whole day, because they are definitely not bloody working. I have never in my damn life seen such incompetent, sloppy service! i really hope they can fix this stupid problem. Once my phone is fixed i am bloody done with cell c.

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7:29 am EDT
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Cell C glocell and cell c

I have a Sim card only locked up in a GSM intercom unit. I have been charged for data usage. The sim card is NOT in a phone NOR is it connected to a computer. How do I get charged for DATA usage.
I have TRIED to get answers from Glocell who blame Cell C. I have phoned but just get put on hold or when i eventually get through and i explain the problem the phone gets put down I have been to the Glocell Shop in Balfour Mall & they have logged the query, even there no response. Glocell have deducted the charge from my bank account.
I think the next step is to either take this up with the ombud or lay a fraud charge with SAPS.
What kind of vcompanies am I dealing with?

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1:37 am EDT
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Cell C billing and call centre agents

terrible experience ever

I have been having terrible service from cellc call centres, however this is my story...

I did a premature upgrade, as i was told by the call centre agent i need to pay the outstanding amount of R633 to be able to do the pre-mature upgrade. I made this payment of R640 on29/04/2017 into cell c account a day before my debit order goes off, not knowing that it can only be done over the phone and not at a store. I really did not know that it is going to be such a hassle... only after a week of struggling and complaining they eventually fixed the problem and i could do my upgrade at a store with a phone i dont really want! Now i have a bigger problem the amount of R 640 i paid into cell c account for the pre-mature upgrade cell c system took that as a payment and not as a upgrade fee(pre-mature) and only debited my bank account the difference of my current cell c statement prior which i was not aware of. I understand that it is money owed to them but the way it was handled was incorrect. The following month Cell c debited my bank account to the value of R1309 which does not correspond according to my cell c statement. My Cell c statement showed R676 but they debited my bank account R1309. I was then FURIOUS... I then called the call centre and queried it, they then told me its because there was an adjustment made on my account. I Then reversed the full amount of R1309 back into my bank account and only paid them the R676... AND CELL C DISCONECTED ALL THREE MY LINES BECAUSE OF ARREAS. I then told them that that i can only pay the outstanding amount the following month only if it reflects on my cell c statement. I now received my new statement and yet it still not showing. I called the call centre customer service department and asked about this and yet they are still wanting to debit my bank account with and illegal amount. An amount that is not reflecting on my cell c statement. I called the call centre once agen to ask why it is not showing on my cell c statement... she said she is going to call me back in a hour and im still waiting.

CELL C IS PATHETIC WITH THEIR AFTER SERVICE. WHAT DO I GET IN RETURN... RUBBISH AND FORCED TO PAY **** FOR 24MONTHS. WHAT CAN I DO TO TAKE MATTERS FURTHER REGARDING THIS ISSUE

VERY UNHAPPY CUSTOMER

SHAHEEM

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9:58 am EDT
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Cell C upgrade that never worked

I had a contract with Cell C for data and I saw an advert on TV with the package I liked. I called the customer care and spoke with contract department. I've applied for an upgrade of which they said I do qualify. They delivered the router for me to start using my new upgraded contract. but it failed to work and I phoned the customer care again but one of them told me that it will only start working in October after my old contract expires. The old ontract is not working and the new one is also not working but I was billed
R 673.58 of which Im not satisfied with. I phoned cell c again and made a cancellation and was given this ref CCD153952 for collection of the router. When I tried to make a follow up on my account as for the reversal of the amount I paid but never receiving any data. No consultant provided help for me but kept on transferring me from one consultant to another. Since the upgrade did not work I want to go back to my old contract and reversing the upgrade and the billing. My contact number is :[protected]

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6:19 am EDT
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Cell C credit control - merriam

My service has been suspended - a few days after I have received my "upgrade". I have been in training for two weeks and have tried contacting Merriam in the "Credit Control Department" to make a payment arrangement. On Friday the 23rd I got cut-off twice whilst holding on for the Credit Control department and decided to send Merriam an e-mail. I have again followed up with another e-mail on the 28th June but to date have not received any response from her to my mail as to whether I can make an arrangement or what is the correct process to follow. In the meantime I have no service on my cell. I have a new phone that I can't use at all. As per Thabo in the Upgrades department I was informed that I will not be getting my data and complimentary data of 7GB for upgrading due to my service being suspended and it does not carry over. How can this be resolved? I have also not received any notification that my service will be suspended (only an SMS on the actual day). How do you notify clients?

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4:18 am EDT
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Cell C new contract iphone 7

I am Joseph Eugene Frieslaar, contract cell number [protected]. I have been a valued customer for the last 8 years, paying my account religiously every month. I have my contract at Cell-C, Blue Route Mall, Tokai, Cape Town. On 18 June 2017, I was due for an upgrade and upgraded to the iPhone 7. I was informed by Cherry, the assistant that I could return the phone within 7 days if I was not satisfied with the phone. On 21 June 2017, I did exactly that and wanted to exchange the iPhone 7, still in its original state for the iPhone 7 plus. I was then informed that it could not be done because it goes against your policy. I was not happy with that answer and left the phone with the Store Manager, Ishaam, informing him of my intention to contact you to cancel the contract.
This is my second email to you, The Complaints Board. The store contacted me again informing me that the contract will not be cancelled, neither will the phone be replaced.
I am sad that I have to resort to this behaviour because I was extremely happy with your service, but I refuse to continue paying my account after 04 August when the contract matures. Now, I know that you will react with lawyer’s letters which will be ignored. If my complaint is not rectified, then this email serves as notification of cancellation of my contract with immediate effect, which matures on 04 August 2017.
My email: [protected]@gmail.com
Contact Number: [protected]

Regards
Joseph Frieslaar

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4:51 am EDT
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Cell C legal department contract cancelled - waiting for paid up letter

This query has been running since 2016 on a contract cancelled & upon requesting the final amount owing a consultant advised the amount & as the contract was cancelled the consultant provided me with a reference number which since July 2016 has not been reconciled to reflect payment received despite numerous email indicating to which mobile number it relates to. Proof of payment was also given yet Cell C listed on credit bureau & handed the account over. The last call made on 17 June 2017 remains also open to date as we waiting for the paid up letter, again submitting the proof of payment. This is getting & causing a massive frustration and inconvenience as the credit listing are causing a bad rating when wanting to purchase on terms. THIS MUST BE RESOLVED ASAP SO THE CREDIT RATING CAN BE DELETED AS THERE IN ERROR. IF CELL C DOES NOT RESOLVE IT LEAVE ME NO CHOICE BUT TO TAKE THIS MATTER TO THE OMBUDSMAN AND SUE FOR DEFAMATION.

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4:37 am EDT
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Cell C new device

Good Day

Please check my records my original contracts taken out were with Autopage Cellular and Glocell took the contracts over once Autopgage Cellular closed.

I have 2 contracts with Glocell [protected] Straight 200 and [protected] Pinnacle/Straight 50.

Straight 200 is my contract and Pinnacle 50 is for my daughter.

My daughter received my upgrade last year and I took her upgrade this year (we were both previously on Blackberry).

I have told you the above to enlighten you on how we conduct our contract upgrades.

I took receipt of the J1 Ace upgrade on 24th May 2017 I was using this phone (as children today are she would not “swop” due to the fact that she has a “better” device). This is not a concern for myself as long as I have access to email, phone, text, Whataspp all is non consequential.
I transferred my information set up my device however on 7th June 2017 my device would not turn on I took the battery out still no response. I called Glocell who said they would arrange for collection I replied not a problem I have the device with original packaging let me know where I can drop it off or take in so the experts can have a look and advice. Glocell call centre agent said I can go to my closest Cell C branch which is in Festival Mall. I went and while waiting to be served (bearing in mind 4 Cell C staff members behind the counter and they were all assisting 1 person eventually between this client and the 4 staff members I interrupted as neither party were understanding the other, client didn’t understand CellC bill run is from 15 – 1 of each month, client wanted debit order for 3rd of each month and explained this all to her). Thereafter I was then assisted and told Cell C don’t take Glocell devices in and there is a Glocell Branch in Greenstone Mall. I proceeded to Greenstone Mall and low and behold no branch I then went to East Rand Mall Branch. (Bearing in mind both shopping complexes charge parking my petrol riding around).

The story becomes even more interesting and irritating your East Rand Mall branch staff and management are rude obnoxious and unfriendly. I explained to Ronald I took delivery of the device less than 2 weeks ago, his first asked me for the proof of purchase and I replied that he is Glocell surely he can check on the system or confirm with Head Office. Thanks be for little miracles he did after a heated debate. He looked at the phone and said the screen is cracked in the top left corner and I asked how does he think that could have happened as this is my device he can clearly see there is no outside damage or scratches to indicate the phone was dropped, which is wasn’t it is either in my handbag or on a flat surface. He said this is not his concern he is sending the phone in for repairs it will take 4 weeks and I will need to fit the repair bill. I replied and said under no circumstances I am still within my 21 cooling off period this is a new device is this device of such poor quality that a shuffle in the handbag would cause the screen inside to crack? His response I am sending it to repairs and they can determine it and you will pay for the repairs.

I phoned Glocell yesterday to follow up (20 days have lapsed surely there should be some response) the call centre agent who took my call said there is nothing booked under either number and I need the waybill number so she said I should call the branch.
I phoned the branch had yet another screaming match as that staff member said it takes 4 weeks in other words 20 working days and they have not had a response yet. Only once telling him I am going to email Glocell Head Office and complain about the lack of service did he say yes he can see they have received the repair quote. I proceeded by saying I will not be held liable for the repairs to the device as it was not negligent action of mine which caused the damage. He said to phone 084 140, which I did and the automated response came up with no result I call Glocell again and requested the Repairs contact number the agent said they don’t have a repair centre they send their devices to Cell C Repair Centre. I had to phone East Rand Mall Branch again and request job number, way bill number and the Cell C Repair Number, I was told if I give the Repair Centre the IMEI number the technician will be able to trace the device and assist me.

I called again this morning spoke to Radel from the Repairs department she emailed me the quote and I said to her I reject the quote as I will not be held responsible or liable since it was not negligent action of mine which caused the damage they the technicians can scrutinize the device and confirm no outside scratches marks etc so how and why the inner screen has a crack only the device knows. She responded by saying she only goes according to what was completed on manual booking form by Ronald (who by the way did not complete the form correctly how could the device be wiped backed up etc if it was not turning on or the crack on the inside of the screen left it blank – just saying….) and the quote from the Samsung technician (where ever they may be based) as I said to her I want to speak with them that they can confirm there were no outside scratches marks etc evidence the device was mishandled and how and why the inner screen cracked she could not assist me.

Between Glocell and Cell C sponsorships to beauty pageants sports events, false advertisements etc surly as a company such as yourselves you would have quality staff dealing with customers because at the end of the day without your clients you both would not and could not be as active in the community as you are.

I am very disgruntled unsatisfied been shifted from pillar to post, what a horrendous experience.

Please be advised if between Glocell and Cell C the repairs or replacement are not for your account, you may keep the device and cancel the contract with immediate effect. You have commentators who are more than willing able and capable of taking over my business.

I await a speedy response.

Kind Regards,

Lisa Zinn

Cell: 074.882.1443

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8:06 am EDT
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Cell C insurance claim & lack of service

Good day.

My name is Nishana Ngobe and my phone was stolen on the 10th of June, 2017. I went to cell C - Greenstone to have my phone black listed & and a claim submitted. i was given th incorrect forms and only made aware of this on the 14th of june when trying to follow up. i then sent an email complaint to cell c via face and Moses Mofokeng responded and assisted with the correct claim forms. after hours of holding to follow up with Csurance, i finally got advised that my claim was approved and i made payment of my excess. i was then told that i could not be given the same device i previously had, but the phone they could give me would be a downgrade. i was then advise there would be a new list of devices available on monday (today) and that i would be called back. no one has called me. i have been hold over 35 minutes and i am still holding. the service is rediculous and very disappointing as after 11 years of being a loyal client i would appreciate more of an effort to be made to assist me. i am in fact so frustrated with Cell C & C Surance that i am seriously considering cancelling and going to another network provider and changing all the cell c devices in my house as well. My Claim Ref No: 283825. my cell [protected].

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8:02 am EDT
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Cell C incorrect billing; incorrect data and incorrect information on the device

I, lebogang moselyn mafulako, went to the cell c store, canal walk, on the 11 march 2017 to take out a contract

Incident background

- I had a brochure and wanted to take out a j7 2017 x2 to the value of 269.00 at that time
- the consultant then told me about a p9 huawei special at r199 and she further explained that it has two sim spaces and the memory card slot;
- seeing that we are saving, we agrred to the offer, and asked her to give us a further contract (data, for 99 rands 2 g and r169.00 4g.)
- she agreed.
- we realised when that there is something wrong with the subscription, we were expecting to pay r666.00, we paid over a r1000. I thought it is prorata, upon realising that it was not prorata on the second month, I called customer service, amd was adviced to go back to the shop where the contract was taken out.

- on the 16th june 2017, we went to the store, met with phillip, the stand in manager on the day, we expalined everything to him, he then sid he will talk to the consultant that helped us, and come back to us with a possible resolution. he promised that he will call on the 18th june 2017.

As I am writing to you now, the 26june 2017, he has not called. I tried to call him myself, he is not picking up.

Resolution

1. I think that since the contract is breached, it must be terminated.

Lebogang mafulako [protected]

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Update by Lebs
Jul 06, 2017 7:37 am EDT

I have been waiting for Cell C for more than 48hors, just so you know, I have exhausted all avenues with Cell C still no response or help.

I am going to wait for you until Sunday, 09 July 2017, I think its more than fair time

From there on, I am not going to be bothering you as I can clearly see that you have no absolute plan to help.

I will seek help from other avenue. I have exhausted all internal communication with Cell C.

Lebo

Update by Lebs
Jul 05, 2017 3:43 am EDT

The consultant gave me this number [protected] to further lodge the complaint - it turns out it is a number for business clients. That's the information I got from cell C

Update by Lebs
Jul 05, 2017 3:41 am EDT

I have never received a call from you yet on your reply you say to me you will maintain calls, I called in yesterday, [protected] was the reference I was given and the consultant told me that it is for complaints - however, joke on me -it is a contact line for business clients. That's how cell c is treating me as the client

Update by Lebs
Jun 29, 2017 7:58 am EDT

I am still not happy

Derrick from your office called me yesterday, I made it clear to him I cannot wait for the contract to come to an end

I am three months into the contract, I am not happy

Currently, the contract is changed into a data contract, Derrick says he does not have record of advice I got, again I have to pay for him not having a record

In my own understanding, as a person who is supposed to rectifyfind an amiccable solution, I believe he was supposed to go to the store and request that record from the consultant. Again Cell C mistake is going to be paid by me the client. He says if the contract was done telephonically, then he would have the record.
Now I have to go for full 24months with the contract that I got wrongfully, under false pretence, and in trying to rectify it, I am left with another trouble, a data contract.

I feel Cell C (Derrick), by changing the nature of the contract, by not attending fully to my complaints is saying the consultant was correct in not giving me the correct advice.

I have to live with it.

Derrick is also saying I was supposed to have cancelled the contract in five(5) days, I did not get the service within five days of signing the contract.

Upon realising that I got the wrong amount of data; and that the phones I got were not according to the advice i got from the consultant, I rushed to Bayside, they could not help because the contract was done at another store, I resorted to customer care (national line), which could not help

Is cell c having the kind of help line so to ensure that the client does not get help in time so that they can blame it on time?

My problems which are not yet resolved:

1. I was given the wrong information by the Consultant representing Cell C
2. She adviced me to take Huawei which was not even on the brochure, saying it has two sim slots and a slot for a memory card that I found not to be true
3. She said it is going for R199 each which she also lied
4. I specifically wanted a 2g during the day and a 2g midnight as per the brochure as well as 4 g to the value of R99 and R167 respectively - she then decided that I am suited for value added?

5. Now Derrick in trying to resolve the matter, he is giving me the short end of the stick yet again
* I am stucked with a migration to a data contract only because he cannot proof that I was not serviced correctly (You can go through your recordings with him.)

Resolution to this matter:
1. Can the contract be null and void.

I made it very clear to Derrick that I am not happy and that I cant wait for the end of contract. I think 24months will be the longest time. I cannot be spending my time unhappy..

Cell C is failing me

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Cell C contract taken out in my name

Dear Cell C

I'm yet to receive status on my Fraud case that I opened with you guys. I emailed all the necessary paper work to customer service on the 5th of May and I was told the matter has been escalated to Fraud by Lerato Maleka and they will be in contact in 2 business day and no one has called since. To make matters worse is that my account is still being debited and I have also received a call to chase on outstanding amounts. My credit score is being affected by this and I don't think that is fair. I have followed up on this matter countless times without success. Ref [protected] and I urgently need some kind of feedback on this matter as this has dragged on for too long.

Pleasure Tsotetsi

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Cell C credit on my account

My cell no: [protected]

I received credit on my account for 4 months for not have the opportunity to book the cruise, which is suppose to be 8 x R1000. Last month my credit on my account was over R3000 and this months statement shows that I have no credit on my account.

I phoned on Tuesday, complaining and the guy said that I will receive an email with the correction. I received no email.

While I am complaining, the service I received from Glocell staff is non existing. I struggle from the start to get a new contract, to change info on an old contract. And yet, my struggle is not over.

Please correct my statement and forward to [protected]@gmail.com

Thanks

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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