SUBMIT A COMPLAINT

[Resolved] Carnival Cruise Linesship (freedom) did not go out on schedule time saturday 1.14.17

My group # 9T6VS5 arrived at the Port of Galveston on 1.14.17
Did not get the conformation that ship was not going to leave until around 6:30pm. This caused us to have to eat lunch & dinner and book a hotel. We were ask to arrive back at the Port around 6pm - 7pm Sunday 1.15.17.
Carnival is refusing to credit us for 2 days. We did not leave Galveston until 1am Monday 1.16.17 morning with a cancellation of Ochs Jamaica. I have been cruising with Carnival a long time and was not pleased with the customer care.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, Jan 25, 2017

    Thank you for sharing Ms. Bryant’s comments with us.

    We value her continued business, and we’re truly sorry that she experienced problems during her cruise this year. Those are absolutely not the kind of memories we’d ever have wanted her to take home with her.

    We’ll be contacting her directly, to address the issues she’s brought to our attention, and we truly hope to have another opportunity to provide her with the fun, memorable cruise vacation we’ve become known for.

    Sincerely,

    Guest Care Specialist
    Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |
    [protected]
    [protected]@carnival.com

Ja
Jan 25, 2017

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