The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Carnival Cruise Lines / full refund for cruise booking due to unexpected surgery

1 United States Review updated:

Oscar mcrae and lula mcrae had to cancel their booking due to oscar mcrae unexpected surgery. There is a letter attached explaining all the information of the situation. The information attached is the letter provided by the hospital where oscar had his surgery, everything you need should be in the letter and you can contact me at my email address which is andersonpatricia54@yahoo.com thanks for getting this resolved.

Carnival Cruise Lines

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by hamiltonp, Apr 06, 2018

    all the information is in the letter

  • Carnival Cruise Lines Customer Care's Response, Apr 13, 2018

    Dear Patricia,

    We are sorry to hear that Mr. & Mrs. Mcrae where onboard to sail due to Mr. Mcrae's unexpected surgery. We hope he is feeling better and on the road to recovery.

    We have forwarded the information you provided to the Guest Administration department for review however please note that the document provided was not clear and they might request for it to be submitted again. There is no guarantee that anything could be offered as these are the reason's we offer vacation protection plan for situations such as these. Although in some cases a refund is provided it does provide the cardholder with a 75% Future cruise credit for the cancel for any reason.

    We will not provide any further information via this open forum so we suggest should you have any questions to call Guest Administration for assistance or write to reviews@carnival.com.

    Sincerely,
    Guest Administration.

Ha
Apr 6, 2018
Sort by: UpDate | Rating

Comments

  • Na
      17th of Apr, 2018
    0 Votes

    I had booked a cruise for January 2019 booking number 1MNC38 AND 1MNC62 on carnival magic back to back cruises, and unfortunately my Husband has to have major Back surgery. I spoke with a representative on the phone tonight April 17th and was informed that my deposit was non refundable. i am very disappointed as we have cruised before and life happens i get that, but apparently carnival doesn't get that life happens. We did not expect this surgery to happen and i am very disappointed with the outcome. Shame on carnival for not giving back the deposits in such circumstances.
    We will think long and hard before we decide whether or not to ever travel again with Carnival cruise lines . I also see by the reviews i am not the only one this has happened to. We will also continue to let people know of the poor service from Carnival Cruise Lines

  • Ca
      19th of Apr, 2018
    0 Votes

    @nashville2018 Dear Tina,

    We are sorry to hear that also had to cancel your cruise due to unexpected surgery. As we responded to the above party it is for reasons such as these that we offer Vacation protection plan. Life is sure to sometimes through us some curve balls hence the reason that Vacation protection plan should be considered when making certain plans.

    May we suggest you Do not submit or communicate via this open forum should you have any questions you can contact Carnival Service for assistance.

    Please understand that Carnival sure understand that things happen so as a courtesy you may provide supporting documentation together with your booking information to reviews@carnival.com for review.

    Regards,
    Guest Administration

Post your comment