[Resolved] Carnival Cruise Lines / full refund for cruise booking due to unexpected surgery
Oscar mcrae and lula mcrae had to cancel their booking due to oscar mcrae unexpected surgery. There is a letter attached explaining all the information of the situation. The information attached is the letter provided by the hospital where oscar had his surgery, everything you need should be in the letter and you can contact me at my email address which is firstname.lastname@example.org thanks for getting this resolved.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Updated by hamiltonp, Apr 06, 2018
all the information is in the letter
Carnival Cruise Lines Customer Care's Response, Apr 13, 2018
We are sorry to hear that Mr. & Mrs. Mcrae where onboard to sail due to Mr. Mcrae's unexpected surgery. We hope he is feeling better and on the road to recovery.
We have forwarded the information you provided to the Guest Administration department for review however please note that the document provided was not clear and they might request for it to be submitted again. There is no guarantee that anything could be offered as these are the reason's we offer vacation protection plan for situations such as these. Although in some cases a refund is provided it does provide the cardholder with a 75% Future cruise credit for the cancel for any reason.
We will not provide any further information via this open forum so we suggest should you have any questions to call Guest Administration for assistance or write to email@example.com.
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