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Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:55 pm EDT

Carnival Cruise Lines $800.00 was taken from me because I had to cancel cruise because I am very sick

I was charged $883.00 because I had to cancel a cruise that was paid in full in march of 2018. I just talked to an advisor from phone number [protected] she asked me to email you all at carnival so that I can get a 1 time credit towards another cruise next year. I went on carnival conquest last year. My booking number is 8bg4n7. I thought the insurance was for medical in case something happened to me on cruise. It was not explained to me by travel agent. My agent said I was charged the fees of $883.00 because I had to cancel a cruise that I paid off early in full in march of this year 2018. I was told that I could get a 1 time credit because of my sever health conditions. My phone number is [protected]. My address is 919 delmar avenue apt #202 memphis tennessee 38105. I did not have control of my health to turn into my conditions. I have heart disease now, an infection in my esophagus, gout, acid reflux and none of these are curable. I was looking forward to my cruise in october. Please allow me to be credited for a future cruise. I really enjoyed my cruise last year. I have a surgery coming up in 2 weeks that I have to undergo anesthesia and recover afterwards. I have been in the hospital several times in the past 4 months that I did not have control over. My booking # is bg4n7. The advisor that I apoke to said that next time I book a cruise, to be sure to get insurance. I am on disability and I just cannot give carnival $883.00. I am 56 years old and I do not have any one to help me. Please allow me a credit towards a cruise next year. I would greatly appreciate it. Thanks ahain in advance. Bonita bobo. I am a widow and I was looking forward to this cruise that I cannot go on this year in october. Thank you. Bonita bobo this cruise was for carnival horizon for 8 days. This would have eased my greiving.

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Update by bonita bobo
Aug 28, 2018 3:10 pm EDT

I am sorry for the capital letters & some misspelled words. I am requesting a credit for the fees that I was charged of $800.00. the advisor at the phone number [protected] said that I can get a 1 time credit of the fees charged to a future cruise. I am disabled and very sick at this time. I am a widow and I am on disability. please give me a credit for this 1 time. I enjoyed my cruise last year on carnival conquest.

Update by bonita bobo
Aug 28, 2018 2:58 pm EDT

Requesting a credit for the fees charged on my canceled cruise for $883.00 please give me a credit this is for the py Penalty review board for carnival cruises

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2:25 pm EDT
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Carnival Cruise Lines changes done to trip not updated on my profile causing issues

Order of itinerary was changed after excursions where booked. Was told information would up date and match no order. My excursions still reflect old order causing an issue with being able to book other excursions. Also price of some of the excursions is higher then when I booked my excursions. Instead of Carnival correct my information customer service stated to cancel and rebook my excursions. Asked if I would be price matched as I paid a cheaper rate. Was told they couldn't do that. Each time ive called I have been told to wait as my cruise is not until next year. I don't see why my issues cannot be addressed and corrected now. I have been unable to get carnival to fix my information to finish booking excursions and book excursions for other people in my group.

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2:39 pm EDT
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Carnival Cruise Lines waste in stateroom

Just returned on 08/24/2018 from Carnival Victory out of Miami to Nassau for our 18th anniversary needed a quick getaway. It was for the most part a decent trip. Ride was smooth, check in process great, food good. My major complaint which I was unable to lodge with the housekeeping because no phone was answered and Guest Service was just too long --was on the morning of our debarkation- we decided to just leave the ship as soon as I could when we arrived in port - due to an extremely foul stench in our stateroom from waste- yes- waste coming up into the shower area and floor( see pictures). It was gross, we could not shower and had to place towels on the floor to brush our teeth. No one answered my repeated calls to Housekeeping and Guest service lines were long from people settling bills. We were disgusted and just left with no shower, no breakfast. Also, on another note, at night the smell of marijuana permeated in the halls on our floor - 7th. I am an independent travel agent and chances of my referring future clients to this line are slim. I would not want anyone to experience that at all.

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10:16 am EDT
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Carnival Cruise Lines refund

We had to cancel our cruise because of a unforeseen problem at our home. We had a major leak in our upstairs bathroom. Our shower pipe was cracked as well as the tub, which leaked down into our kitchen ceiling and light fixtures. The cost was what we were taking our cruise with. I can provide photos and the cost of repairs for your review. We were refunded all but $500.00. We would like to retrieve this refund.
Thanks,
Nancy Elliott

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Update by Nanjelliott
Aug 26, 2018 10:22 am EDT

Our cancellation number was 3XBP08, our cruise was scheduled for October 13, 2018 and we cancelled on August 15, 2018.

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Tammy Souders
, US
Feb 07, 2020 12:20 pm EST
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My name is Tammy Souders and my booking number is 7CSB25 and I am booked on the Carnival Horizon ship to depart on 5/16/2020. Due to my husband Ronald Souders Jr passing away on 10/18/2019, he can not travel with me and I requested to have his sister added on to sail in his place and I was charged a $250.00 cancelation fee to add her on to sail in his place. This was an act of god and no one could for see his death and I do not feel I should have been charged a cancelation fee in this case. Attached is a copy of Ronald Souders death certificate.

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micki hull
, US
Oct 17, 2018 8:29 am EDT
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Good Morning my name is Micki Hull and I have a cruise scheduled to cruise on Oct [protected]. Unfortunately I have been under Doctor's care for several months.I have a torn Lateral around my pelvic bone.I will need surgery to correct this tear.My husband and I will not be able to go on this cruise so I would please like a full refund.My booking number is 8HN7Z7 and pin #1021.We was definitely looking forward to this cruise.We have gone on several cruises before with Carnival and never was disappointed.If you need to reach me my email address is micki.hull@gmail or you can call me at [protected].Please see attached Doctors Letter

Thank You

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Carnival Cruise Lines
, US
Feb 10, 2020 1:28 pm EST
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Replying to comment of micki hull

Dear Micki Hull,

Thank you for once again reaching out to us, as previously advised please do not send or request a review through this open forum. You can reach the Guest Admin department at X70450 to review your request for BK #8HN7Z7.

Regards,
Guest Administration

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9:33 pm EDT
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Carnival Cruise Lines carnival canceled our cruise that was paid in full on travelocity

We booked at Carnival Cruise for Port of Mobile Alabama to Bahamas back in September 2017 to go with my brother, Retired Light Colonel, Kirk Boothe. We paid $1, 250 as a deposit and we were at first going with our children. My brother passed away in February of 2018. I called in June the travelocity site to cancel the children. They did. After purchasing excursions for our cruise over the last few months, about $600 and the rest of the cruise for a total $1, 575.00 that the Carnival Cruise line out of Port of Mobile, Alabama has canceled our room, and gave us a reimbursement for some of the excursions I have already paid for. I spent half the day talking on the phone to Travelocity representative who did nothing, and Carnival Cruises, who did nothing. We deserve our money back and the Carnival Cruise Lines Con Artist Act should not be servicing the Port of Mobile. I have read a serious amount of very sad, consumer reviews of those who were ripped off for no services, like we were from both of these Internet companies, and wish I had read them last year. This is a total disgrace as is akin to a ponzi scheme. I was reimbursed $403.08. I paid $1575.03. I was not reimbursed for $160.08 of excursion fees that we can't take. So, the total amount of $1, 232.11 is still owed to us.

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2:42 pm EDT

Carnival Cruise Lines immigration status

I was scheduled to sail with my family on the 18th to 25th of Aug I traveled with carnival cruise line in the past and I just used my NYC license so I assumed it was ok so I did walk with my passport. I did have a photo of it on my phone. When I went to check in I was taken to a room like a criminal and asked several questions. I gave my passport $ and showed them the picture . After a long wait they told me I cannot board my 2 children started crying and because of the money I spent paying for the cruise my husband n kids went along without me. I am a citizen and they turned me away I was at the way I was treated since I cruise with carnival several times.

Am asking if I can get a refund or use the funds toward another cruise. Because there was no need to turn me away or allowed me to go through a traumatic experience in front my family.
I would appreciate any help you can provide to this solution
Thank you

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4:28 pm EDT
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Carnival Cruise Lines charged extremely when changing date due to operation and wound not healing in time, guest not being able to attend vacation

Originally planned a carnival cruise for October 23rd to October 27th 2017. I had to change date due to having a severe operation with tibia being cut in half with a rod and screw placed internally . Which had to be changed due to needing a wound vac and possible infection if not staying on in home nurses and home bound. The date was changed to February 5th 2018. I was charged additional cost to have to change. On February 5th when checking into long beach California with my friend/escort with my crutches and needing a wheel chair my friend was denied access due to just having a California drivers license and passport not up to date and not receiving birth certificate in time in the mail, had to be mailed due to year of birth 1958. Which had tried earlier and only being mailed. I was given a guest care department business card and asked to call. When calling they said" the only thing I could do is apply to reviews at carnival .com" My operation was August 17th 2017 and only being released from trauma surgeon in August of 2018. Yes it has taken one year to finally to be released. I was very disappointed in never no questioner or concern in being charged excessively and having to cancel and ruin my recovery vacation. Booking number was 6WL2F3. I even had applied for the carnival cruise mastercard which after paying off I will most likely travel with another cruise line. Due to lack of concern for individuals that go thru hardship and unseen circumstances. Thank you wish my experience would have been better

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11:50 am EDT
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Carnival Cruise Lines pool closure

Carnival Cruise Lines, I am a mother of 3 daughters ranging from the age of 6-9 and they loving cruising just as much as we do. They look forward to swimming the most on the cruise. On the first day of the cruise, Carnival Ecstasy, the pool was packed mainly with adults consuming alcohol...which is perfectly fine to an extend. There was one adult in which consumed way more than they should have in which resulted in them vomiting into the pool. For that reason the crew members had to shut down the pool from about 5 pm until the next morning. While I understand why the pool was closed as it needed to be cleaned for the safety and sanitization of the guest, I do think that the crew members have a responsibility to make sure that if an adult is intoxicated that they do not continue to server them alcohol or ask that they refrain from swimming while consuming. This was a big let down for my daughters who looked forward to swimming into the evening hours the first day.

Jen Drake
267 Whispering Pines Cir
Rochester NY 14612
2nd time cruiser on Carnival

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11:56 am EDT
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Carnival Cruise Lines cleanliness / internet

Where do I begin? = Cruise / Carnival Conquest - 8/6/18 to 8/11/18 Booking 3BJT39 / Stateroom 7404

The purpose of this cruise was for us to spend time with our boy who is in the Army & being deployed in a few months to Afghanistan. 1st - the ship is showing wear and I understand that being in the hospitality industry. This is something that can be overlooked by excelling in other areas which did not occur. I DO NOT understand or accept filth - 1st morning breakfast for the buffet, we were up at 5am and went for coffee and had to wait to 7:30am (which the staff enforced) for a hot breakfast (not continental). While having our coffee we noticed areas on the floor with food and waited for the staff to pick it up - which they did not. Staff oblivious to the cleanliness of the areas and tables. Went to smoking area with our coffee, came back for refill and went back till breakfast. 7:30 - food still on floor. Went to buffet, came and sat down - all tables were not wiped. We finally got the attention of a male server and he picked up the food and wiped the tables. This was a common occurrence every day / every meal. Then on the last day - I had purchased the internet as I had to confirm shuttles, pre-boarding passes, cancel reservations, etc... (my boy had purchased it earlier in the week to download a program which he was unable to do). Being that my business was standard and email - there should have been no problems - WRONG! From the time of purchase throughout the WHOLE DAY - I WAS UNABLE TO CONFIRM ANYTHING. I tried 5th floor computers, Lobby computers - NOTHING. Went and retrieved my laptop and tried - nothing. I asked many employees for assistance (Stefan, Jaime, Serhi, Guest Services, passing by employees, etc..) Stefan was the most help - there was 8-10 of us on the 5th floor and he tried for like over an hour to help us. He was finally able to get through for a guest with their boarding pass but no one else. I was told to try the library, to try guest services, to walk with my laptop on the different floors, to try to take it on the top floor, on the buffet floor... everywhere . I finally signed off with 16hrs & 36min left because I passed the deadline for cancellations and confirmations. for almost 8 hours I tried to get through - I even tied up one of the computers on the 5th floor and going back and forth with my laptop.
I wasted my whole last day of my cruise trying to take care of items that needed to be done with no being able to accomplish anything (I have plenty of computer shots to show you as well). Then ti make matters worse - I missed lunch and the chocolate extravaganza as well (when I asked the staff about it - they informed me it was over).
Also - on one of the days after the room was made up - we could not locate the remote for the TV. I searched and searched and unable to locate it. After about 20 min. I attempted to call Housekeeping- no answer. I then tried Maintenance - no answer. Then Guest Services - on hold forever and then hung up on. 1 HOUR OF FRUSTRATION - I finally hung up and went on the balcony. When I was coming back inside - I spotted the remote on the windowsill but the curtain was closed and we did not see it.

Do not offer internet and inform your agents that it is not available. According to your staff - this was an ongoing problem and all they could do was apologize. When I asked if upper management was aware - all staff stated that they knew because it was a constant problem. I have SEVERAL PICTURES but system is not allowing me to download / attach. Please provide me an email where I can send them too.

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8:47 pm EDT
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Carnival Cruise Lines cancelled cruising 9 days away from cruising

Dear sirs
From Harry Malbry
We were to sail next Sunday from New Orleans and our room was cancelled and all our monies returned to our credit cards. I believe it was due to an misunderstanding between a bartender and myself on the Hawaiian in December 2017. I want to apologize for my behavior towards the bartender for I had too much to drink at that time and I meant no harm to anyone.

I am asking that you reconsider your decision to revoke my present cruise and allow me and my wife to resume our vacation that sails in less than one week. I want you to tell the bartender that I am sincerely sorry and that It will never happen again.We have been sailing with Carnival for over seventeen years and would like to continue our relationship with Carnival cruise lines
Sincerely yours, Harry Malbry

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Carnival Cruise Lines missed my cruise due to airline cancellation

On August 4, 2018 me and my sister were due to travel on Carnival Sensation for a 5 day cruise. Unfortunately our flights were cancelled from NYC to Miami on 8/3/18 and a rebooked flight on 8/4/18 was cancelled also. Tried to get another flight to the first cruise port but there were none getting there in time to board the boat in time. I am requesting a refund reebook anything because we both lost a lot of money due to this situation. Just want to be able to enjoy my vacation that i missed very upset and frustrated. can send in supporting documentation if that helps in any way
BARBARA FIGUEROA BOOKING#1kqt03
SHERYL CARRILLO BOOKING #1GCB13

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Nicole Maloney
, US
Aug 20, 2018 8:38 am EDT

This is why you buy travel insurance.

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Carnival Cruise Lines pixels/photograph digital package

Took the family for the first time in cruise, so determine to save every moments with the uncertainty that it might be the last, knowing that my husband might not like it because he easily get motion sickness, I pre purchase the pixel plus digital package also we travel with Grandma for this trip so also bought online matching custom personalize name made shirts for that trip for everyone, I want to make sure all the memories will be kept. 7 days in carnival breeze July 1, 2018, it took me by surprise my whole family fell in love cruising from the food, entertainment and excursions. We had 2 cabins 7250(mine, husband and 16 year old son) and 2nd cabin 7248(grandma &daughter). The pixel package were purchase under my name Rosalie Anaya 7250, I chose the usb instead of prints but so sad that as soon that I previewed it at home, pictures only in 7248 was save and none in the main cabin 7250 which is the most of our pictures was used. I submitted the claim from carnival website from the day we got home 7/8/18sun and also phone called the next morning when office opened, just want to submit every detailed info for the fear that they might delete the pictures. Been calling so many times and Up to now 8/14 still no updates given them phone numbers and email address, with today's technology how hard is it to inform us of any Information?

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Carnival Cruise Lines fascination vacation cruise 2018

Good day Sir/ Madam

I am Mrs. Aurea Bullock and I'm writing you to let you know how much I've enjoyed cruising on Carnival cruise line. I was invited by a close friend of mine who is Diamond status with Carnival and I have been Cruising ever since. The Valor twice, the Liberty, and the Breeze to name a few I've cruised on. But this time we selected the Fascination.

I must tell you my experience was GOD AWEFUL! We boarded in San Juan on 7/29/2018 for our 7 day adventure my room was E201. Once in the room I requested they come and fix the T.V. because of the bad reception couldn't see the picture. Also the bed had a very noticeable dent in the middle. Some workers came changed the TV but to no avail. They put some foam under the sheets but of course once I laid down for the night the form just went down with the mattress.. My stateroom steward was Mr. Yayan. No mini fridge for the on board purchase I made to keep my waters, soda, cold like the previous ships. The guacamole and sour cream made my boyfriend Mr. R Green and his friends girlfriend Miss. Evans who also traveled with us very sick, for two days their stomachs was bad and they didn't go to lido for food! there room was E197. The cruise director didn't do so great either. Then At dinner the speaker spoke in Spanish and nothings wrong with that BUT English should have been next to accommodate us ALL.

I needed to share this with you because for the life of me I could not understand what happened to all the great qualities I experienced from my prior cruises. I'm back home and my Hip is killing me from the dent in the mattress I believe. But this one BAD experience won't stop me because I'm already in love with Carnival and will be cruising next summer on your new Horizon ship.. I will have my co-worker with me for the fun on the Horizon ship then they too will become VIP's. Please, I know you deal with guess On and Off at a constant basis. With all that's been said can you please give some Incentives, another trip, Refunds, etc. Some kind of accommodations would be GREATLY APPRECIATED.
With kindness and understanding Be Blessed

Mrs. Aurea Bullock
2101 Madison avenue apt 11D
New York, N.Y. 10037
[protected]

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2:23 pm EDT
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Carnival Cruise Lines credit for another date 1hwv18, 1gjp26

TO WHOM IT MAY CONCERN,

I booked a trip and I was total that it had to be paid in full by July. I was told by my traveler coordinator Brandon Bell,
that I hadn't paid the remaining balance by the date specified. I was told they contacted me but I do not have any
emails or text messages confirming that. I think they contacted Charles Domingue and not my email address
that Carnival has on file. (Here is my email: jfrank944.[protected]@gmail.com)
Therefore, I'm asking that you give me credit for the 900.00 dollars towards another cruise at a later date.

Thank you
James Franklin
1HWV18, 1GJP26

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Carnival Cruise Lines 4 day western caribbean cruise

Hi,
On July 9th, 2018 I was supposed I traveled from New York to Florida, Port of Miami, looking forward to sailing on Carnival Victory. The booking number is 2TZC76. Because my flight was delayed, I called Carnival to let them know that we were in transit, but delayed approxiametly 1hr. At which time I learned that the insurance which I requested at the time of booking was never honored.PS Having arrived at the Port we were told we were not going to be able to board, Since the gate was already closed. I was accompanied by my son a 10 yrs old and told with no remorse or sympathy there is nothing we can do to help you. We were left stranded at the port with one to call and no assistance. The ship remained at the port while we begged and pleaded for another 20 minutes, which I felt that carnival representatives and staff should have made some attempt to help us in some way.Instead the closed the door and left us standing in the middle of nowhere in 100 degree temperature.
I have sailed with Carnival several times and was applaud at the treatment we received that day.I have made several phone call since the to seek some form of retribution, in the form of a credit or another opportunity to reuse the funds of $1100.00 for the cost of the package. The travel agent suggested that I file this complaint on line to see if there is anyway you can help me with this misfotune.

Would you kindly look into this case ! My email is [protected]@gmail.com
Ph. [protected]
Thank you,
Ms.Kimberly Todd

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Carnival Cruise Lines trip cancellation

On July 8th 2018 I was suppose to sail on the Pride with a friend with a medical condition. Ms Johnetta Nelson needed oxygen tanks but none were able to be supplied by Carnival. Ms Nelson was told to leave the ship because she could not be accommodated by Carnival. Since she was oxygen dependent and I was her ride home I had to leave with her. I was told by Guest Services that I maybe eligible for a refund. Thank you for your attention to this matter. Booking number#1SSH40 and I am Ms Jacqueline Hill at [protected]@live.com

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Carnival Cruise Lines cleanliness

7/30/2018
Victoria Grab [protected], Charles Grab [protected]
Carnival Cruise Line, on July [protected] we sailed on the Vista. We very much enjoy cruising and this was our 15th cruise. We have sailed Carnival 4 times, Royal Caribbean 9 times, MSC and Norwegien once each. We had not sailed Carnival since 2010 because we enjoyed the bigger ships and wonderful service provided by Royal Caribbean. This year we decided to give Carnival another try because we had read that the Vista was the newest ship (maiden voyage 2016) and it was reportedly voted the "Best New Ship". Three days prior to sailing we received a call from Carnival with an offer to upgrade to a Suite. We have had suites on other cruise lines and very much enjoyed the VIP treatment and extra room. Imagine our disappointment when we observed the condition of our bathroom tub shower area growing "Black Mold/Mildew" ? For Heavens Sake, this is a NEW ship and it is a SUITE ! After complaining about the mildew the cruise line gave us $150 added to our ship account (for the inconvenience of having to leave our stateroom for the 3 hours it took to clean (paint over) the areas and allow them to dry. Walking around the ship while this was happening we noticed Mildew growing all over the flooring around the pools (especially the kids area) . We enjoy our cruises, we bought the best internet package, $1700 worth of photos, and drink packages. We do not feel compensated for the inconvenience and disappointment in our Suite and would like to request a refund. Photographs attached and If you need more please advise.
Charles and Victoria Grab
155 Lake Caroline Dr, Ruther Glen, Virginia 22546
I look forward to hearing from you.

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Carnival Cruise Lines ecstasy july 23, 2018 booking #2gmw86 group id 8cr4c5 vifp#[protected]

In great anticipation of celebrating my mother's 80th birthday with 37 close family members Carnival was a great disappointment. The customer service was appalling and disrespectful. Diversity training should be number one on your list. I should be contacting a lawyer instead of filing a complaint that most likely will be ignored. Details will be provided upon your response. In planning this celebration I anticipated a fun relaxed time. Instead we encountered great hardship in getting dining accomendations for 31 not including the 6 who booked independently. How can you celebrate such a milestone with the matriarch sitting 3 tables away from her great grandchildren? We were not seated together after speaking with the dining room staff upon embarking. He was very disconnected, rushed and showed a lack of interest in my requests. On the second night he became argumentative and annoyed, which is not a characteristic of a servant leader. He only tried to find a solution when I told him how displeased I was and would never travel Carnival again. This set the tone for the wait staff who seemed less servant in serving us nightly. We actually skipped a few nights of your "fine dining" due to not being bothered with the attitudes of your staff. By no means was this displayed by all, there were a few that was deserving of mention for outstanding service. Details to follow in response. The ladies pampered party was the icing on the cake. There was one women passing out the list of specials who blantly showed disrespect and bias. She choose to only ask the 4 in my party to share the list although she had given everyone else individual copies and appeared annoyed when asked why. She also totally ignored us when passing the samples of products to use. What happened to customer service for all paying guest? Where was the diversity in the games, hasbro and love and marriage? Minority's were totally overlooked in both. Check your tapes, all contestants should have been recorded. This was the same on my last cruise with Carnival about 3 years ago during spring break. Your service was suboptimal and training of staff is unacceptable. This is a management downfall because it is a system wide problem on this ship. There was more poor service due to poor training than Starbucks who quickly identified and corrected the problem without hesitation. I cruise at least twice a year with another wonderful cruise line and enjoy looking forward to many more upon my soon retirement. I am also a servant to the public in healthcare and would be appalled for my staff to treat anyone as we have been. Bias has no place in the public and should be recognized long before it reaches this level.
I take full responsibility in some of the issues with dining due to an error with my travel agent on 3 cabins being booked with the incorrect dining time, which will be addressed. Also 6 in our party who did not link to the group and apologize for this oversight but the behavior of your staff can't be ignored. The room service could not get any worse. Why are we asked if you want your cabin cleaned and how many times. This is a first in over 15 cruises. Many in our party had to call to get the cabins cleaned especially after showers to remove sand from the beach.
I would like the opportunity to discuss these issues and opportunities for improvement with competent staff who wants to make a change. A standardized response will not be acceptable.

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Update by Dianeg115
Aug 30, 2018 5:22 pm EDT

No way is this resolved. I called and spoke extensively to your customer service at the above listed number. She was very attentive and sympathetic but that was all. By no way did Carnival contact my by phone, email or USPS. This issue will continue to be posted, here and elsewhere. I will be the mouth piece to tell if the horrible way we were treated and the response or lack of by your company. This is an exact reflection of the way your staff is trained and delivers the customer service witnessed by my family. It sickens me with the lack of respect given. Please tell how you tried to contact me., by no means did anyone reach out to me. Maybe a lawsuit of better yet class action lawsuit involving others who endured the same pain and suffering will induce a reasonable response from you. I will contact you again and again until a resolution is reached.

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Carnival Cruise Lines worst cruise experience ever

Booking# 2TFZ79/2TFZ61
SAIL DATE: July 2-6, 2018
SHIP: Carnival Inspiration

Our family are loyal Carnival cruisers. There have been times when we experienced disappointments on our cruises but this one takes the cake. My husband, 2nd eldest and myself were celebrating our birthdays on this cruise. There were many issues however the more important ones...First the beds in one room was supposed to be put to a king, not a big problem however by doing so the bed would be against the wall where the tv is making it inconvenient to watch tv. We booked two adjoining rooms and when entering the room it was separated into 2 twins with one bed blocking the adjoining door to the other room. Now in order to open the door the bed had to be put almost halfway under the desk. Why would you have an adjoining room with the beds against the door? Second, while waiting 15+ min to debark at Catalina a staff member then tells us that that section is closed and we need to go to the other debark location. There was about 15 of us that were saying that they could've told us sooner since they were just standing around conversing amongst each other. Third, it was our first and of course after that experience our last time with any spa service. The massage was horrible not worth the money, the lady spent most of the time fiddling with things. Very pushy on the upsell and wasn't made aware that it was auto gratuity, because that service was absolutely not worth that much of a tip. Lastly there was a female staff member in uniform with her name tag on, unfortunately I didn't bother to remember it, who was completely engaged in her phone when entering the elevator. I asked her what floor as to press the button for her but she didn't acknowledge me as she was too busy with her phone. I don't know about you but at my place of employment cell phone use isn't allowed in guest areas so not to take away from the guest experience. It's not like the good ole days when just about every crew member you pass greets you. Now hardly anyone wants to make eye contact with you so they don't have to smile or say hi. I truly miss when I could walk away after taking a Carnival Cruise and feel like that was awesome. Please address these issues as we still have faith that the next time would be better.

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Update by MLaynes
Jul 26, 2018 2:15 pm EDT

Yes guest services are available 24/7 it is impossible to get ahold them. I’ve tried numerous times to call that I just gave up. I forgot to mention there was an instance that the toilets wouldn’t flush in either room and we called numerous times however they didn’t answer and we just gave up. Because both toilets wouldn’t flush we came to the conclusion that most cabins were experiencing the same problem and decided to wait it out rather than go to the desk to wait in that line. After about 30 minutes the toilets were flushing. We’re hoping our next cruise will be better.

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Carnival Cruise Lines embankment final call

The Port of Charleston July 19, 2018 Booking number: 3PZP19

My name is Lashonda Miles the registered party of the trip with two accompany guest Christian 12 and Laila 9. I am a first time cruiser. I missed my check in time but arrive at the port at 3:20. We could see the ship in the background as we were driving up. I could see the excitement on my kids faces when they seen the ship. Greeted by the security guard, I'm here to check-in and she said I can not let you in check in is close. My heart dropped to the bottom of my stomach and I saw the disappointment on my kids faces. I felt helpless. I called Carnival customer service the agent who answered did not get my booking number and explain to her the situation. The agent said there is nothing we can do we to follow the port rules. I felt being so close there could have been something since I had already pre registered. I also, purchased shore excursion the Atlantis Beach day & Discover Atlantis. I hope I could get a rain check, refund, or schedule another cruise somewhere else. This was a lot of money for me to provide toward the trip.

Hopeless
Lashonda

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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