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Carnival Cruise Lines / cleanliness

1 United States

Victoria Grab [protected], Charles Grab [protected]
Carnival Cruise Line, on July [protected] we sailed on the Vista. We very much enjoy cruising and this was our 15th cruise. We have sailed Carnival 4 times, Royal Caribbean 9 times, MSC and Norwegien once each. We had not sailed Carnival since 2010 because we enjoyed the bigger ships and wonderful service provided by Royal Caribbean. This year we decided to give Carnival another try because we had read that the Vista was the newest ship (maiden voyage 2016) and it was reportedly voted the "Best New Ship". Three days prior to sailing we received a call from Carnival with an offer to upgrade to a Suite. We have had suites on other cruise lines and very much enjoyed the VIP treatment and extra room. Imagine our disappointment when we observed the condition of our bathroom tub shower area growing "Black Mold/Mildew" ? For Heavens Sake, this is a NEW ship and it is a SUITE !!! After complaining about the mildew the cruise line gave us $150 added to our ship account (for the inconvenience of having to leave our stateroom for the 3 hours it took to clean (paint over) the areas and allow them to dry. Walking around the ship while this was happening we noticed Mildew growing all over the flooring around the pools (especially the kids area) . We enjoy our cruises, we bought the best internet package, $1700 worth of photos, and drink packages. We do not feel compensated for the inconvenience and disappointment in our Suite and would like to request a refund. Photographs attached and If you need more please advise.
Charles and Victoria Grab
155 Lake Caroline Dr, Ruther Glen, Virginia 22546
I look forward to hearing from you.

Carnival Cruise Lines
Carnival Cruise Lines
Carnival Cruise Lines
Carnival Cruise Lines
Carnival Cruise Lines

Jul 29, 2018

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