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[Resolved] Carnival Cruise Lines / changing guest name

1 Berlin, MD, United States

Booking #6SR6J7
I have a cruise that I'm to leave on in 11 days. My son now has to go under major surgery and I'm unable to go. I wanted to give my cruise a friend of mine and I was willing to pay a fee. When I called the woman told me I would have to pay $650 just to cancel and than I would have to rebook and pay for a whole new trip. I don't understand how changing a name is very hard at all. She than continued to try to sell me the cruise and kept saying I should go no matter what. No my child comes first! I than spoke to someone else and they said it wouldn't be a problem. They than said they could not do it. This is very frustrating!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Carnival Cruise Lines Customer Care's Response, Oct 17, 2017

    Good day,

    We are sorry to learn about the circumstances leading to the canceling of their cruise. If the guest is able to provide proof of the surgery such as a note from their doctor we would be willing to change Danielle’s name only for a $50 admin fee. The other guest in the cabin cannot be changed they must sail. Changing both names is a cabin cancellation and cancelation penalty would apply. They will need to call in to make the changes. Our Service Department can be reached at 1-800-438-6744 ext. 70355. We do not suggest putting any personal information on an open forum.

    Kind Regards,

    Carnival Cruise Line

Oct 12, 2017

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