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Carnival Cruise Lines Complaints Summary

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335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Carnival Cruise Lines complete mess

VIFP #[protected]. We just got back from our cruise that sailed from port Canaveral Dec 15-Dec 18th. First off after booking in way advance our ship was changed to Liberty from TX. I have cruised Carnival several times and this was the worst ever! I booked for our friends (their 1st cruise) and ours for our 25th anniversary. I was quite the embarrassment I must say. Because of the ship change we were not to board until 6 pm we did not even leave the port until after 11pm of which we paid extra for balcony room we could not see leaving port until next day in am. Then our friends (first timers) had a dirty toilet, broken toilet and dirty room! Our room was not fully ready for us either. No schedule of events to even know whats going on for half night since we left so late. No water in our rooms either. Once i complained they said they didnt have enough time! We then found a late night comedy show which was horrible as he was not prepared either to perform (he said so himself)! The events during this cruise was very limited no fun newly wed show so on. Not nearly the amount of events as on all other cruises. Food was undesirable, cold and poor selections (we had to pay for filet and lobster for a $20 fee) never happened before either! Over 21 pool was closed no reasons at all! By the time got to Bahamas at 7 am we had to board by 2:30 pm! Not nearly enough time for excursions! Waste of time again! Fastest time in Bahamas ever! Back to port well we ended up waiting for over 2 1/2 hours to get off the ship because they couldn't connect to the dock! I've never had so many issues on one cruise every and now our friends do not look forward to returning! All the money that is spent on this "fun time" was a waste. Yes we are looking for refund or credits on next cruise! We have a lot of patience but this was just to much.

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Carnival Cruise Lines carnival cruise

I took a cruise Dec 15-18, 2016 and it was the worst crew ever. We got to the port around 2 we were told that we couldn't check in til 6 we then called our travel agent and she said there was no communication on this matter and she didn't know why cause we should have be able to check in when we got there. We eventually got to go in between 3 -4 to sit in area for 2hrs or more...it was a very uncomfortable situation... the rooms on Cardinal Liberty were half cleaned the bathroom was disgusting toilet was very dirty looking and shower over flowed into the floor...our captain nite was switch to Friday at the last minute food temperature was cold the staff was rude and over whelmed the ship was rocking so bad on the last night made hard to walk without sliding...I was very disappointed we had party 24 traveling some new and old for old one they agreed worst cruise ever and new ones very disappointed...just wanted you to that I was a very unhappy cruiser Thank you...Unhappy cruiser

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Carnival Cruise Lines fun shop

We haven't even cruised yet, but I frustrated with getting the run around. Several weeks ago I bought the bottomless bubble package for 2 of my children. I went back into our account on the 16th and tried to purchase for the rest of my family as a Christmas gifft. Also, I tried to explain my youngest son (8) is diabetic, so diet soda is really all he will be able to drink. I saw the price was increasing on the 17th, so I tried to purchase the evening of the 16th, but the price on-line had already changed. So, I called the customer service number and was told the fun shop leaves at 5, so she (Rosie) would make a note in our account and to call back the fun shop on the 17th. I called the fun shop the next day and was told they saw the note from the 16th, but was nothing they could do " the price is what it is, they they don't control the computers." This fun shop person then hung up on me. So, I called back and spoke Cheryl who said there was nothing she could do and there were no supervisors available on Sunday. She asked I call back on Monday. So, unfortunately this will be my 4th time calling. Also, I asked she send a note to have a supervisor call me back because I felt it was crazy to have the customer call back 4 times to resolve an issue. Waited 14 minutes on hold while this took place. So, at this time waiting for a response, but wanting you to know this is how your customers are being treated before they even get on the ship.

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Carnival Cruise Lines booking changed with no compensation to clients

I booked a cruise with your company and paid in full in October 2016 for a sail date of December 15th Thur the 18th. I was informed less than 48 hours before sailing that my ship was changed and that I couldn't board said ship until 6 pm, which means my entire first day of vacation is gone and I was not going to be compensated for the inconvenience. I was informed by Carnival that all they could offer me was a $15 per person voucher for lunch while I wait for my ship. After many phone calls I was told this is all they could do and there was no one else that I could voice my concerns to.

I am extremely displeased and disappointed with this company's lack of customer service and respect for its clients. I will never sail with this company again and I will be putting this out on social media to warn others of this company's poor customer service.

I feel that the Carnival corporation could and should have offered their guests more than $15 in compensation and it is a slap in the face knowing full well that my hands are tied. I can't cancel my booking because I will then lose all my money and I will be out an entire vacation.

I would have expected a company of this caliber to offer vouchers for use on the ship as a way to apologize for the inconvenience, dinner in one of the restaurants, a spa or gift shop vouchers or drink cards.

I would appreciate a response and a solution to this matter.

Thank you for your consideration,

Laura McDermott

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Carnival Cruise Lines room condition

Dear Carnival Cruise Line,
I am writing to tell you how disappointed I was with the condition of cabin 7422 on the Victory. As I paid for a corner balcony because my son and his family were in a side balcony and I wanted enough room for my 3 year old grandson to run around on. Boy was this a mistake. While I was sitting or laying on a lounge chair I could not see out the filthy windows. They haven't been washed in a very long time. I took a we cloth and did a light rub to only have my cloth turn brown. The same thing happened when I wipe off the water on the wood trim over the glass. I have pictures to prove the condition of the windows from my 12/5/2016 cruise. It took me ten years to go back on a carnival cruise and barring my son talking me into another carnival cruise. But if I have my way I will try and talk him into a RCCL cruise. I have cruise on Carnival 6 times and have done 14 cruises in total with another planned for 2018. So could you please do your company a favor and clean the window and clean out the cigarette butts out of the balcony oh I don't and never have smoked and found that disgusting.
Thank you for listening from a very dissatisfied customer.
Mike Zindars

You can call me at [protected]
PS I did appreciate the recognition of our Veterans. Thank You!

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Carnival Cruise Lines ada

I am a disabled person who is primarily trapped in a power wheel chair. My wife and I just returned from a cruise on the Breeze. This is our second cruise this year on Carnival. Our first cruise on the Falsification was as close to perfect as a cruise could be. Now let me inform you of my experience on the Breeze, To begin the boarding procedure was smooth and basically trouble free with one exception you people do not recognize handicapped guests and their needs. You place your service on the people who spend the most money on your cruise line according to the number of days completed on a cruise.I am very dissatisfied with your policy of subjecting us with disabilities to long waits so you can let these people without disabilities either board or disembark ahead of us who have trouble with mobility issues. I am discriminated against enough without your people and policies continuing this discrimination against the handicapped. The particular problem is more in reference to embarkation we were pushed into a small very uncomfortable area with hundreds of people compacted into the area. You do not realize how hard it is to navigate through a crowd when you are trapped in a wheel chair. We(the Disabled) were unable to acquire an elevator for 30 minutes and already been waiting 2 hours. We received no help from your people AT ALL. I will have to consider whether I ever return to cruise on a Carnival Ship. I will also voice a complaint to the ADA on my behalf of your inaction toward the handicapped. I expect a response and an apology from your company.

Don Quinn
11871 Willis Ln.
Scurry, Tx 75158
[protected]
Folio # 9301
VIFP Club# [protected]
Cabin# 8342

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Carnival Cruise Lines staff

We attended a cruise 29 family and friends for my niece wedding, planned this cruise almost a year 11-19-2016 on the Carnival Splendor
the wedding turned out amazing no complaints
but as soon as we checked into our cabin, there was a horrible smell almost made us sick, the cabin appeared not to be cleaned, at night the bunk bed were my son was to sleep in was not placed down and there was no stairs for him to be able to climb into .. My son had to go sleep in his older sister cabin 2251, we were in cabin 2247
we are VIP Platinum with Carnival and are considering going to another cruise line, we were very disappointed on the lack of service on this ship
the staff members were very rude, not as fun and friendly as we are used to, it appears that they were under staff .
Several of occasions we waited over an hour to eat brunch in the diner room
we were not even served water, I had to hunt down a waiter just to get coffee, my nephew had to serve the water, when we complaint they did nothing to make us feel better, we were ignore even more .
The bathroom in our stateroom always smelled it never smelled like it was cleaned, state room 2247.
This was an expensive cruise for my family and it was a special occasion for us and it was a horrible cruise we had the worse cruise ever, we have been loyal Carnival members and we feel we should have been treated like VIPs
instead we were not
At diner it was a constant error, I was given, my sisters diner, she order a steak totally different from how I ordered mines, had to send it back and then wait 30 minutes to get the right meal by that time everyone else was done with their dinner, so I missed time with my family for dinner .
I am requesting a refund of my cruise, or another cruise for my family of 4
on another ship, I will never cruise on the splendor again, and if I don't get some kind of satisfaction with this complaint I will no longer cruise with Carnival, and will call MSC Divina and see if they will Honor my VIP status with Carnival, and will have my family members do the same, will spread the word to all my family friends to not cruise with Carnival any longer .
I am very disappointed, waited on this vacation a long time and spent money to have to have miserable for 8 days on this cruise .

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Carnival Cruise Lines booking

I had the payment for my cruise set up to automatically charge my carnival card. When it didn't go through I got some email that got buried in the holiday ads. When I logged on to check my dates to request time off from work my booking had been cancelled. When I called they told me the card did not go through. The representative tells me I can call in with my booking number and still get the cruise, but it was going to be an extra $25/ person. I hang up and contact my wife for the credit card info. When I call back in I'm told that my booking number is incorrect, even though the representative has looked up my account she refused to help without the proper booking number OR pin number. I hang up. After checking my email for the correct booking number (it was missing one number) I call back in and get the same representative as before. I give her the booking at which point she asks for the name of the ship. I had booked back in may and couldn't recall the name. She then tells me that without the ship name OR pin she can't help. Exacerbated that the criteria for simply paying for my cruise had changed I asked for somebody else. She transfers me to a supervisor who proceeds to read from a script about their rules being for me safety. She muttered some nonsense about my bank wouldn't just take money and apply it to any account. (Pretty much the definition of direct deposit) Literally, the only reason I even care at this point is that my family booked on this cruise after I set the whole thing up. I'd rather let them have the deposit and just sail with a company that wants my money as apparently Carnival does not. All they had to do was take my credit card information. Unfortunately the booking was deleted from my online account or I would have simply payed for it that way. Up to this point this criteria was never necessary. It wasn't until they cancelled my booking and decided to keep my deposit that this became a problem. It seems the rules are designed to force me to take a loss.

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Carnival Cruise Lines refund or cruise please

To whom this may concern at carnival cruise lines. As a first time cruiser i put my son and i birth c ertificates in bag. By the time i got to the customs and realized bags on ship. We waited for 4 hours no one could find our bag. My ten year old son heart broken as ship left. I am a single mother and saved for a long time for this. 700.00 may not be a lot to some but it was for me. Please allow my son and i a chance to sail carnival. This was on thanksgiving day carnival fantasy booking ## 3jr1p5 we had to leave with nothin after 7hour drive . Please help us..

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Carnival Cruise Lines gift card

My daughter purchased a Carnival Gift Card at a local grocery Store. Her car was broken into and the card was stolen. Carnival is able to tell me the card has not been used. I however do not have the 3 digit code on the back. I have asked for Carnival to assist and apply $230.00 to booking. We had to pay the cruise off today. We still plan on buying the drink package. I have a group of 14 people cruising with us. I also just asked if they could apply the credit one of the bookings. I am not asking for anything more than what I paid for or anything that Carnival has not already received money for. This have cruised with carnival 9 or 10 times. If Carnival cannot assist with this I will file a complaint with the BBB and AG office. I will also start to cruise with other cruise lines.

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Update by Tara Chapman
Dec 01, 2016 5:47 am EST

My daughter paid Cash for the gift card. You as a company have the ability to cancel the card. This is something you are making the choice not to do. I have spoke to the place I purchased the gift card, you are the only company they work with that will NOT cancel the gift card. This is the worst customer service. You basically stealing money. You have the ability to see the money on the card and the money it still there. You Carnival have our $230.00 dollars. You can stop the card from being used. Your are taking money from a 19 year old girl. My family would have been Platinum Member on our next cruise, this will be our last cruise with our company. You had the choice to make this right and you made the choice not too.
This makes me very sad. Would have been very easy for you just to credit one of our rooms. You never would have missed that $230.00 Dollars like she will.

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Carnival Cruise Lines credit from a canceled excursion to the wrong person

I purchased an excursion for November 15, Land's End Boat, Beach and Shopping that was canceled because of the super moon. The Shore guards of Cabo San Lucas said the waves were too dangerous for us to sail to see the Arch. So our tour guide I think her name was Michelle said we can either cancel our excursion and get the full refund or we can continue on with the tour to shop downtown and have lunch on the beach and get a 25% credit. Myself and my 2 nieces decided to cancel and get our full refund. My sister Debra Darden decided to continue on with the rest of the tour. We looked at our account activity 2 days later and I did not receive my credit back. I looked at my sister's account and she got 2 full credits for the canceled excursion. I went to guest services on the ship and they said I did not pay for my excursion that the refunded the person that paid for it. I paid for my own excursion on my own credit card. I have the bank statements as well as the receipt from Carnival thanking me for my payment. Guest Services said, "Oh well you have to get the money back from your sister." So I said thank you. I went to my sister to ask her for my money back and my sister said no. Then my 2 nieces interjected stating it's their mom's money because she paid for my trip. I have my bank statements and I also have the receipt from Carnival proving I paid. I am so upset that I accidentally deleted half of the photos I took of my 1st trip to Mexico and my 1st cruise trip. This has made me wished I never when on the cruise. I called the customer service line and was told oh well it was a mistake and there is nothing they can do about it. I am sad and sooo mad. I want my money back.

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Carnival Cruise Lines #sisc-sb-va-[protected] registered ship board complaint

I booked a cruise cabin 8294 booking number 3kp9po. cruise 11/11/16 - 14/11/16 carnival valor out from port canaveral.in addition I purchased a cabin for my daughter and her partner cabin 2294 same cruise booking reference 3kp9w1,
On the first night our sleep was seriously interrupted for most of the early hours 0001- 0415hrs by noise up and down the corridor outside our room. I had to speak to two sets of passengers to remind them of the time and the disruption they were causing.
I put this down reluctantly to first night excitement. although in no way acceptable we always try to be reasobnable and allow some leeway
The second night the noise continued. I was forced in the early hours on three more occasions to speak to people and at that point wondered what security was in place as the confrontations were becoming fraught. I indeed called the emergency ship number seeking support. I have to say the noise continued spasmodically after that 3 am call.
I insisted to speak to the purser the next day and eventually saw the guest service manager socor barreto. he acknowledged my concern, complaint and said he would arrange some extra "looking at corridors" the last night. I pointed out several cabins on my deck had door markings signifying a "hen party" or "bridal shower" of some kind.
My daughter then complained of protracted loud music being consistent in adjacent rooms to her as well as rowdy late night early morning "stag" and "hen" parties roaming the ship. her complaint was also logged at -2.
I have no doubt that carnival cruise lines negated their responsibility and duty of care to maintain a sober, safe and managed ship by allowing many protracted rowdy groups of passengers to disturb customers trying to rest and sleep. my stay was seriously effected by lack of meaningful rest and sleep. I do feel carnival have not acted to protect and ensure a pleasant cruise and the considerable cost of the cruise was wasted due t a lack of basic care.
The added issue that my wife has multiple sclerosis, which although is well managed caused her additional discomfort as her sleep was continually disrupted.
What have carnival to say in respect of the position we faced and how do you intend to compensate us for this poor support and lack of care.
Mark cross

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Carnival Cruise Lines powerade zero in plastic bottles not allowed on board

Dear Sirs:
My husband and I returned recently for a cruise on the Breeze, which left from Galveston, TX. Something occurred on the dock that was very frustrating for me and I would like to have an explanation.
I was not allowed to bring some bottles of Powerade Zero into the terminal building. The reason given by the supervisor there that Carnival was plastic free. He made a point of saying, “It is their rule, not ours, but we have to inforce it.”
When I explained that I dehydrate easily and brought that same on board on our last cruise, I was told that if I had a Dr’s note, it would be allowed. That was quite inconvenient as it was Sunday afternoon and we are from Montana.
Anyway, I had to dump my electrolyte replacement into the trash. Now, imagine my surprise when I was unpacking in the room and found that I had half of a plastic bottle of water in my carryon, which did go through the security check in the terminal. I had forgotten about this water.
Next surprise: At the muster gathering I spoke to a passenger who walked up to me with a plastic bottle of water in her hand. I asked how she got that on board and she told me that she didn’t bring it; it was ordered before boarding and delivered to her room.
Third surprise: A few days into the cruise, our room steward brought in two complimentary 1.5 liter plastic bottles of water.
By now you see my confusion. Obviously, Carnival is not plastic free. If this “rule” really exists, I respectfully request such in writing. If such is the case, I will bring a note from my physician if we take another cruise.
Desiring to go ashore for the stops which were 3 in a row and not get heat exhaustion, I didn’t spend much time on deck at all during the cruise. I also bought Gatorade on shore and had to drink it before re-boarding the ship. I survived the experience, though inconvenienced. Of course, I drink water all the time, but when I get dehydrated in my own state, it stands to reason that maintaining hydration in a hot, humid climate is a challenge which I tried to prepare for.
Thank you for your attention to this issue
Sincerely,
Genelle Sears

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pobarjenkins
Minneapolis, US
Nov 17, 2016 9:27 am EST
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You will want to contact Carnival Cruise Lines directly. They will most likely not see your review here.

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Carnival Cruise Lines refunds not enough for valued customers

As a VIFP member (#[protected]), I have cruised with Carnival for many years. I had a cruise scheduled for Dec. but was told by Dr. that I could not go due to chemo treatments. When I called, I was given only taxes back not any part of the cruise amount. I did not get the travel insurance but I only cancelled my part of cruise not the other 3 in group. The room is still being used so nothing is lost there. It is within 30-60 days of cruise so I would think there would be at least half of cruise cost refunded or something offered as compensation or credit of future cruise. I am willing to have a letter from my Dr. for verification of the reason for my cancellation. I feel that the seemingly lack of understanding of my situation should be re-thought. Every case is different and I feel that they should be treated as such. I hope my future cruises do include Carnival.

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Update by Barbara Balogh
Nov 21, 2016 4:33 pm EST

Do I mail, fax, or how do I get this information to you for the review?

Update by Barbara Balogh
Nov 17, 2016 3:58 pm EST

What documentation is needed? I can get whatever is needed for review.

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Carnival Cruise Lines Horrible service

I recently traveled to Bahamas for the first time ever (especially a cruise) and my experience was horrible! they served the same food every day, the food was never hot/always cold, or sometimes to hard to eat. Our cabin's bed sheet wasn't clean upon arrival. The attendant cleaning the room didn't clean the bathroom; especially the tub, the tub's floor was so dirty we had to take a shower with shoes on and they didn't remove dirty towels from the cabin. We were so scared to walk on the floor due to the bathroom tile being so filthy. Some of the people preparing the food was unfriendly and wasn't eager to talk to us when we asked a question. Our overall experience wasn't the best and we do not recommend to use carnival elation!

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Carnival Cruise Lines gift card refund

Booking # 3FH7X3 - I purchased an e-gift card on the Carnival.com website for my son and his new wife to use on their honeymoon for onboard expenses or an excursion. Due to a misunderstanding between my son and the onboard customer service personnel, customer service thought the $200 I spent on the gift card would be applied to their onboard account, but of course, this was not the case. Instead of using the $200 via the gift card, they ended up using their own money. I have sent several e-mails to customer support asking either for a refund or apply the $200 I paid to Carnival toward their onboard expenses which are being charged to their personal credit card. In each response, the only information provided to me is per the terms and conditions of purchasing gift cards, no refunds are allowed. I can understand if part but not all of the gift card was used, not issuing a refund, but none of the $200 was used and the card never activated. I understand part of the responsibility was on my son's part by not understanding the gift card vs. onboard account piece, but I also feel the customer service folks on the ship should have known enough to problem-solve with first-time cruisers and probe to see if a gift card had been purchased instead of solely looking for a $200 credit on the onboard account. I am not asking for a refund of the cost of the cruise or any of their monies spent on the cruise, but just for the $200 back that I paid for but due to the misunderstanding, was never activiated or used. This is only fair. I was provided the card # for the egift card as [protected]. Thank you!

[protected]@gmail.com

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Update by Karen Ethredge
Oct 25, 2016 7:54 am EDT

I am extremely disappointed at the continued response I've received from Carnival and will not be going on a future cruise through Carnival in the future!

Update by Karen Ethredge
Oct 24, 2016 3:49 pm EDT

This is virtually the same 'canned response' I have received previously. I am not satisfied nor will I stop pursuing this issue. I'm only asking for what is fair, and rules can be bent. They obviously are for some people based on experiences I've heard of which makes me wonder if there is some discrimination going on.

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Anna64
, US
Apr 26, 2019 9:54 am EDT

Carnival also gives refunds through gift cards instead of crediting back directly to the customer for overpayment (not the fault of the customer). These gift cards can only be used on Future Carnival cruises which seems like a shell game to up their census on their cruises.

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scottkat14
, US
Sep 12, 2018 11:37 am EDT
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Hi, I have been trying to submit some documentation to Carnival at the site I was given and have had no response. It is an appeal on a gift card issue of substantial size. I have been submitting too is cclgiftcards@carnival.com. I was given that email address by customer service. Could you please have someone contact me or give me the correct site to submit my documentation too. Thank you, Katherine

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Carnival Cruise Lines cruise

Regarding reservation number 2CJ3P8. As a VIFP member and cruiser of Carnival since 2005 this past sailing 10/8 on Carnival Magic turned out to be the most stressful vacation we've ever had. My husband is a disabled veteran who has PTSD from both Operation Enduring Freedom and Operation Desert Shield/Desert Storm 4 time Combat, poor thing suffered several panic attacks due to the stress. As your all aware of Carnival Magic passengers were kept in limbo until the day/afternoon of the cruise date 10/8. We weren't given an option for a refund otherwise we would've chose that route as we had to fly in from Maryland two days before the cruise because our original flight was cancelled. We endured an additional 900.00 in expenses to do this, took extra time off from work, flew into Jacksonville instead of Orlando, had to rent a car one way, got evacuated, had to find a safe area to go to and find another hotel (hard to do, all were booked), had to return the one way rental the day of the cruise but we didn't know if we were going to go until 10/8 in the afternoon and only found out by driving to the port and asking what was going on. The boat returned to the port after 2pm, we boarded priority/suite at 6pm, we weren't told until after we boarded that one of our destinations on the itinerary was cancelled, which was why we booked this cruise to begin with and we left port at midnight. We found out from other passengers the Carnival Ship that was at port canaveral with Magic got 50.00pp on board credit and 25% off future cruise because they "missed a port too" we were offered no kind of compensation. When I went to customer service desk on the ship they were rude and said"nope your not getting compensated anything" and "its a corporate decision". The senior officers/leadership was seen very little and as a result the staff didn't really interact with the passengers. I was told by a server in the Buffet and various sitting areas and the pool area to go buy my own soda at the closest bar. I was NOT waited on one time other than in the main dining room. There were a lot of people complaining and a lot of missed opportunities for drinks to be sold to people. Our sheets weren't changed as they had curly black hairs on them, I have blonde hair, when I asked about changing them, it was an argument "yes we did change them". Truly, we didn't feel as though we were on a cruise vacation but rather in a hotel and this is not the expectation we were hoping for after waiting this long to take a vacation Previous cruises with Carnival have been pleasant and memorable. This was not the case on this particular cruise 10/8. I called the customer service department post cruise to complain and see if I could get some kind of compensation/or future cruise certificate and was only told "sorry for the inconvenience" and "I cannot offer you anything, it is a management decision not mine, they say no" why did I even waste my breath. I have two future cruises booked with Carnival and this disparate treatment is making me reconsider my loyalty.

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Wine Is Good
Wine Is Good
, US
Oct 23, 2016 6:03 pm EDT

Simply put, the cruise line can not control hurricanes. Your complaint is stupid.

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9:09 pm EDT
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Carnival Cruise Lines email notes

On are trip to Carnival Cruise #3QL9V1 was really disappointed the booking person told us that we will leave on Monday and come back on Friday morning my wife ask her three times about that and she said yes and also conversation was recorder so we book hotel in Miami for Friday and Sunday and also car rental for those two days, Well I call customer serves and the lady that took the call was really rude and not professional at all I spend a lot of money on the ship and also they broke my two bottles of Rum that they don't sales this brand in the US is call Appleton Rum. Well the customer service lady told me that sorry for the mist understanding but nothing that they can due for me well sorry don't pay for the Hotel and car rental for they mistake so I will never go on any Carnival Cruise again until they call me and take care of my lost and my friend and family that was with me said the same also service was horrible and they probable they don't call me or Email me because the had my money . Well word off mouth is the best advertisement in the WORLD also we are from New Orleans and we took the plain to Miami for this trip

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7:21 pm EDT

Carnival Cruise Lines carnival/glory in the wake of hurricane matthew

In regards to booking #1KV9N9, our flight to Miami from Denver was cancelled by American Airlines on Thursday, October 6, 2016, due to Hurricane Matthew. We were due to fly out of Denver on Friday, October 7th and then board the ship on Saturday, the 8th. We had no way to get there to board the ship, as we could not book another flight. Carnival's only solution to the issue is to only offer another cruise within 2 years from this one...no refund because we couldn't get there to take this cruise...they did refund the sales tax for the trip but also charged us a $100 cancellation fee at the same time (slap in the face!). We have been asked to state our issue on this review and also attach a copy of our airline cancellation, we did buy the insurance but it does not cover cancellation of flights or any weather issues. From other reviews, maybe it was a good thing...and maybe by the time they get their ships cleaned up and some friendly accommodating employees, we will be able to take this trip with less stress than what it has already been generated!

J. Berding
[protected]@yahoo.com

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10:29 am EDT
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Carnival Cruise Lines refund for cancelled cruise

I booked a cruise (5Q6DM4) feb. 2015 for Oct. 9 2016. I have been really looking forward to this trip with my children. That's what they have been talking about for a year and half. Now 2 days before the cruise I get an email saying that my cruise is cancelled because of the hurricane, which I understand. The email says that I can go to Canada or get a refund. I called for the refund, because the cruise to Canada is not a tropical paradise and it doesn't look like a lot of things for a 15, 6, 3 yr old to do, more like an adult cruise. I was told that I could get a refund for all but the insurance I paid. I do not understand why I cannot get my almost $300. I am a single mother and this is a lot of money to be out when I didn't cancel the cruise to the Bahama's, the Cruise line did. If the email had said that you would be refunded all but this money It would be more understandable, but it doesn't. It says to call for a refund, not a partial refund. The guest relations people say that they wish they could help but they can't.

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

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