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Canadian Tire / Yardworks Mower Product 60-1622-0 / terrible customer service and warranties!

1 Canada

I went to a canadian tire store located in woodstock, new brunswick, canada and bought a yardworks mower on july 3, 2007, product #[protected]. Overall it worked ok... For about the first 10 minutes. I can fix it cause it's just an adjustment with the carburetor and maybe have to replace the spring, but that would void my warranty. So I took it back on july 19, 2007 and asked if I could have it replaced. They initially said, "oh, it's got a 7 day return policy only." I asked to see the manager for this department at this time. They were very quick to respond, i'll give them that. I told him that all I wanted done, was to either have it fixed or replaced so I can mow my lawn tonight. He said "you should have called to give advance notice before coming to the store". I responded that I also have to work for a living and cannot just leave whenever I please. I mean, I arrived a 5:00 pm and he said that this time was for shoppers only and not returns... Bad customer service right from the start! He tried to make it look like it was my fault for not arriving on his preferred time. He looked at the warranty and said that because it was over the 7 day policy that I couldn't get it replaced, even though I had my receipt. He also said that no one wanted to buy a mower that doesn't work, well neither do i! He kept asking me, what do you want me to do about it... Canadian tire... You had better get some competent people to work for you! I already said, either get it fixed or replace it so I can mow my lawn. Come on, should I have to buy a product and have it fixed right away? I should have got them to fix it as I was buying it. They made me wait 30 mins and kept saying there's noting they can do... What happen to 30 day return policy! Well, I guess that's up to me and you to figure out. So I called the hotline and they said it's up to us consumers to find all the details about warranty before we buy something. Even if they change the policy to something like 7 days, they don't have to notify us consumers. Well, in conclusion, the man didn't hear a single thing I was saying because he asked me repeatedly what I wanted him to do... At this point I gave up because it had gone on for over 1 hour. They wouldn't even let me return the product because it would be at "their expense". Well canadian tire, you expense is gonna cost you more than $300 dollars, because we are the consumers and without us, you're nothing. We share our experiences with each other and I guarantee you'll see a loss in sales... On sale for canadian tire = "once you buy it, we wash our hands of it, please come again". And by the way, I know you just wash these things up and resell them or write them off, I should know, i'm in the business of writing programs you and other companies use for this stuff... So good try but they can't pull the wool over my eyes...

I'll never shop there again!

Je

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