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Canada Post / they use contract courier companies that really don't care about delivering

1 Canada Review updated:

I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work for them and doing it poorly.

This is about the 6th time this happens this year. This time I ordered a product within canada (Ontario) by expedited parcel and to be received today at the latest (7 days). I spoke to a customer service rep at canada post who told me a contracted courier service is supposed to deliver it today. After waiting around all day and nothing was delivered I called again to find out until what time they deliver until. They were not sure, but when canada post delivers, they stop at 5:00 pm but contract couriers can deliver later. They gave me the name of the courier company, intelcom courier canada inc.In calgary. I called them to find out when they were delivering until. They looked up my parcel and told me it would be delivered tonight by 8:00 pm. Someone named peter had it on his truck and he usually does all the business deliveries first then the residential. Well 8:00 came and peter never showed up. Not surprised.

Last year at christimas time (2005) , the local postal outlet which is privatized as well, had parcels from the floor to the ceiling in an unsecured area, within the same space that is used as a waiting area since there is another business utilizing the same common space. This went on for over a month. I asked the clerk at the postal counter what was going on. Very frustrated, she told me that the contracted courier company was not making the first attempt to deliver the parcels to the receiving customers, but dropping them off right away at the postal outlet and canada post is waiting for their contract to run out (I guess it is too much trouble for canada post to cancel such a contract). This type of & ldquo;service” delays even receiving your notification card that a parcel is waiting for you at the postal outlet by 3-5 days since the postal outlet has to mail the notification card to you after they receive the dropped off non-delivered parcels.

I think it is about time all canadians are made aware that canada post no longer delivers most of the parcels and they use contract courier companies that really don’t care about delivering on time since it does not affect them financially & ndash; until they get enough complaints that canada post finally cancels their contract or in most cases, lets it run out and don’t renew their contract. So…. If you find it takes awhile for your parcels to either get anywhere or if you get a notification card in the mail several days after you should have received anything saying a delivery attempt was made but you weren’t home but in fact you were then you know what is going on. A lousy local courier service is not even attempting to deliver your much awaited items, but dropping them off at the postal outlet instead. All one can do is complain, complain, complain to canada post and maybe, maybe they will do something about it. Probably not.

Li
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Comments

  • Jr
      22nd of Apr, 2009
    0 Votes

    the guys that take the contract jobs do not realize thay have all the expenses of the business but the payment they receive only amount to a minimum wage or usually lower after the expences
    it discourages them then they do not care they make due till they can get a regular job the only one making money is the courier company.
    also the courier co saves a lot on taxes the courier gets stuck with the majority of them too

  • Mo
      7th of Jan, 2010
    0 Votes

    yes i totally understand you. I am waiting for an important parcel. They are not even temtping to deliver their packages on our doorstep. They just go straight to the nearest post office. The bad part of it is that they dont leave the delivery card right away. I dont know what are they thinking. Maybe have a coffee break first or smoke break before putting the delivery notice on your mailbox. I even have final notice from my previous parcel and yet no first notice first. Isn't that something?

  • Th
      14th of Aug, 2018
    0 Votes
    Canada Post - Delivering Illegal Cannabis Products
    United States

    Canada Post has been delivering unregulated illegal Cannabis Products from online dispensaries for sometime. Thats right they have been delivering weed nation wide for more then a decade. Citizens have been put in jail for the samething yet our government is quite active in the Cannabis black market.

  • Cl
      15th of Aug, 2018
    0 Votes
    Canada Post Bramalea City Centre - VISA pre paid credit cards
    Brampton bramalea city centre
    Canada

    The Canada post in bramalea city centre sells the prepaid Visa cards but whenever I go there the computers are not working to connect and sell me a Visa card. This has happened numerous times now. I need to purchase certain things online that I cannot get in stores and this makes it difficult to shop online.

  • Ka
      20th of Aug, 2018
    0 Votes
    Canada Post - Canada post package delivery service
    Canada

    Tracking# 1022795002438720

    This package did not attempt to deliver to me. I was home. No buzzer, no phone call, no attempt at all. This kind of situation happened several times!

    So frustrated about Canada post delivery services!!!

  • Ke
      20th of Aug, 2018
    0 Votes
    Canada Post - Postal Drivers
    Calgary
    Alberta
    Canada

    Today in Calgary it's snowing pretty heavy and the roads to say the least are horrible and slippy. I was driving home and one of your postal vans was driving too fast, nearly took out my vehicle and a couple others because he was driving too fast. Licence plate #BSK-3104 @ 1:15pm March 16th. Please address this issue. Really not impressed.

  • Di
      20th of Aug, 2018
    0 Votes
    Canada Post - Delivery and condition of mail
    No treal
    Canada

    This is how I received my mail today in my mailbox .. enough said

    Bravo Canada post

  • Ac
      20th of Aug, 2018
    0 Votes
    Canada Post - Truck 3790 (or 3970)
    Canada

    The driver of a Canada Post van ran right through the stop sign (on Ocean Ave & Beacon Ave in Sidney), and went straight to the community boxes.

  • Ju
      21st of Aug, 2018
    0 Votes
    Canada Post - The delivery person did not ring the bell
    Whitby
    Ontario
    Canada

    I was home all day waiting for my package to arrive, the driver didnt even ring the bell or knocked on the door. Left a delivery notice to pick it up tomrrow. Im going out of the country tomorrow for more than 15 days and the package had important things that I needed. So i dont know what to do.

  • Ni
      29th of Aug, 2018
    0 Votes
    Canada Post - Delivery
    LAVAL
    Québec
    Canada

    Canada Post

    Horrible service !.. Mailman never actually delivers a package to its recipient, Mailman just always leaves the delivery notice in the mailbox & takes off..

    if a customer attempts in going to there local post office to complain, customer is then told to not even bother..

  • Sh
      1st of Sep, 2018
    0 Votes
    Canada Post - lost mail
    Canada

    I applied for my fingerprint search and was told it mail off from November 23, 2017 and I have not received it. This processed cost me almost $70 and I would really like t o be reimbursed for this, because I will have to pay a second time for this service.

  • Pj
      1st of Sep, 2018
    0 Votes
    Canada Post - Canada Post/ Parcel delivery
    Canada

    Its Jan5th, 2018 today, I should be receiving my parcel by jan4th, 2018 That's what It says on tracking site. It Is so annoying. I had plans which are missed now. It's the new phone which my company shipped me, now I am without phone which is really bad. It is not the Good customer service.

  • Ke
      5th of Sep, 2018
    0 Votes
    Canada Post - Package Not Received
    Canada

    It's Been a long time
    I was order
    two packages
    It's a Samsung
    Micro SD 16 Go
    a And
    2000mAh 3.7V
    Rechargeable
    Battery Pack
    for
    Nintendo 3DS
    I was waiting
    the day is arrived
    but It's was not arrived
    I was waiting since
    25 October
    and 10 November
    I was never received the packages
    Please Help Me And Fix it
    Thank you

  • De
      5th of Sep, 2018
    0 Votes
    Canada Post - Delivery
    Canada

    I have been scammed off a package that I sent abroad. Can the delivery be stopped. here is the tracking number LB849245045GB

  • Sr
      10th of Sep, 2018
    0 Votes
    Canada Post - incorrect delivery
    Markham
    Ontario
    Canada

    Service ticket number 123242491
    Tracking # LX320553681US
    I do not understand why Canada Post is unable to track the mail man to see where this package was delivered. Tracking shows community mail box. The delivery address is a company with a mail room. Yet Canada Post insists the sender should contact them for them to investigate.

  • Va
      10th of Sep, 2018
    0 Votes
    Canada Post - Courier never delivered my parcel at my door
    Canada

    My name is Vatina Thompson, whenever I purchased anything online and the company use Canada Post, they never delivered my parcel at my door, they always leave a delivery card with my name in my mailbox. If I am not at home I can understand, but whenever they came I am always at home, I just want my parcel to deliver at my door.

  • Vl
      10th of Sep, 2018
    0 Votes
    Canada Post - unethicla behaviour at Canada Post
    brimley eglinton
    Canada

    went there today to pickup parcel, at 8:45pm, staff told me it is already closed. I ask for explanation since its is open till 9pm. but very arrogant reply from male worker.

  • Al
      19th of Sep, 2018
    0 Votes
    Canada Post - Insurance and tracking worthless.
    Toronto
    Ontario
    Canada
    canadapost.ca

    Canada post insurance requires too much personal information about the customer that most websites block from the sellers.

    The tracking show the package is lost, the customer opening and complaint is not good enough.

    Case number ST # 12067619

  • Ma
      14th of Oct, 2018
    0 Votes
    Canada Post - Sending parcel via on-line
    Canada

    On October 2, 2018 I tried from 6 am until midnight to ship a parcel on the "free shipping" day. After 43 attempts I gave up. The website said some components on the site were not available. Why make an offer that you can not fulfil.

  • Bl
      15th of Oct, 2018
    0 Votes
    Canada Post Corporation - no attempt delivery
    United States

    5th Oct, Canada post did not even attempt a door delivery, they just pre-fill pick up notice for you to do their job. Talk to the customer agent, told me that they are not require to delivery to door. Eye opening, now I'm writing to all my supplier to find alternative for shipping.

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