Cablevision / useless customer service!
I have had so many problems from day one with Cablevision, whether it be with the service or the customer service. For months I have had problems with the picture on my screen looking digitalized, sometimes it lasted 2 days and I would not be able to watch any tv. They supposedly ran diagnostics, sent someone out(after 4days from my initial phone call) and said everything looked fine. Thanx!
Then I wanted to lower my cable bill so I got rid of my voip phone and lowered my cable from the silver package to the family. I saved myself a whole $15 but it was a win for me not to have to give them an extra penny of my money. Sooo, I get my cable bill and it seems a little higher than it should be. I ask the first of 4 customer serv reps to run down my bill, and nothing seemed different. It was finally the 4th rep I spoke to that says, you are paying an extra $10 a month for a box I didn't have, that had to be added when I dropped my package cause it was never there and then says you have IO Navigation. So I say whats that?? He says I don't know please hold. He comes back and says its for digital music stations and a channel lineup channel. This is free when you have the Silver package but not free when you have the Family package. Sooo... when I lowered my bill 3 people supposedly didn't see this charge for the last few months. So I asked to take it off, I called back a few days later it was still on there... Now I let them turn my cable off cause I will never give them another penny... I am going with Verizon...
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