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Budget / unexplained charges

1 United States

On June 18th I rented a car from Budget @ the White Plains airport with the scheduled return to Daytona BEach but a possible return back to the originating rental location. I was told by the counter person "No Problem, just bring it back here if you fly home". He never told me to call and change my reservation. I did in fact drive home and returned the car to the rental counter drop box, I was then charged $250.00 for an illegal dropoff. when I called to question the charges the Customer service clerk was so rude, I was always under the impression that customer service was to appease and fix problems not make them worse. He reprimanded me like a child. There was a credit but the bill was still approximately $100.00 more than it should have been.

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