I am a BSNL consumer for 4 years, I was using Pre-paid facility till 03rd July 07 and given an application to BSNL (Pathankot) with all documents required on the same date for converting my facility to Post-paid. Till now, my number is not got activated and am facing lot of problem. I had given complaint on 16th July 07 regarding my problem (To G.M.T(D), Pathankot, Compl no.593 dtd 16th July 07) but there is no improvement. From 15th July 07 am daily visiting BSNL office, Pathankot to find out the progress for my application but on the First day they replied that, the JTO who is dealing is not available. He can only do that job, and he is only know about the file whereabouts. Second day, the JTO dealing with that file has came and replied that your mail has sent to Chandigarh (BSNL), they are not doing the things in which they have to do.Third day, he has told that ‘Aaj thera kaam hojayega’ but till now that is 19th July 07 my job has not done. Where should I go to report this matter. Getting activated my no. has become my primary job since 15th July 07, am simply wasting my time and exhausting my bike fuel but the service which has to be provided by the BSNL (Pathankot) is not yet. It is already 14 days from the date of submitting my application. Other Cellular Services provider like Airtel, Hutch etc. Doing the same job with in 04 days from the date of submitting an application. As a biggest cellular services provider in India BSNL is not able to attend the problems of customers in time, it makes them irritating and leave the option to choose other services. It not only with me, so many customers coming with same problem time and again like their outgoing is barred. Customers are coming to office and confirming why it is happened, employee replays that they have not submitted their proof but practically customer is submitted his proof 4times,whenever he is coming employees replaying that it will not happen next time. This is the condition of BSNL, Pathankot. There is a lag in management activities because of that reason complaints of customers are not attended in time. If this is the condition of BSNL, Pathankot customers will definitely choose the other option as if the BSNL network is weak in this area.
I hope higher authorities will do interfere and make the BSNL, Pathankot to attend complaints of customers timely.