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Bsnl - Bangalore / Blocking of prepaid SIM

1 India Review updated:
Contact information:

I lost my phone which had a BSNL prepaid connection. I called up customer care to find out the procedure for cancellation and subsequent replacement of SIM card. They told me that I would have to get a police complaint and a fax to a particular number stating my connection details for cancellation. I went and got the complaint and faxed the details to BSNL. I subsequently called up customer care who stated that their system was non-functional at the time and to call later. The next day when I called again, they stated that they had not received the fax (though I had got the fax tone before sending and had a transmission verification report). I resent the details only to hear again from them that they had not received the fax. During this time, my phone was still active and someone was utilizing whatever talktime I had.

Other providers would let you block the SIM over the phone and have a simple procedure (without Police complaint) to get a replacement.

Regards
Koshy

Ko
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Comments

  • As
      10th of Jul, 2008
    0 Votes

    I am from bellary, lost my mobile in Bangalore therefore I could not make compaint in Bellary. I want to block my sim

  • Aa
      8th of Aug, 2008
    0 Votes

    I lost mine too, someone stold my sim and he's been using it since the day i lost my sim.I call up the customer care service and they tolod me that last recharge date is required to deactivate or block the sim but i had forgotten the date and now...

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