[Resolved] Branch Banking & Trust Company / BB&T / fraudulent bank services
I've had multiple upon multiple times of BB&T posting my largest charge first so then my smallest charges cause my account to go negative, and then I begin to incur their overdraft fees. They offer no assistance, they do not give any grace periods to deposit or transfer money like some banks do, and they will only waive fees—if you ask them—once every two years. Just this year alone I've already paid over $200 in overdraft fees. They also collect a $12 maintenance fee that I was never told about, it was never made clear to me that I would be paying this and why.
Just earlier this month I paid an overdraft fee for a less than $1.00 charge, it was because of my HSA account and I had no control over it— I never could've predicted that it would've cost me. My HSA account deposited and then withdrew the same amount so why does there need to be a fee, especially if it's less than one dollar, there's no mercy with BB&T. If your negative above five dollars they will charge you their fees no matter what. There was also a time when a company began to fraudulently take money out of my account, I even closed and reopened my account and let BB&T know I was doing this and why. They then told me that they would contact me before they let anyone try to take money out of my account. They contacted me for one Incident of money leaving my account, but then they did not contact me for another amount that was larger and then my account went negative. I contacted them to say that the company should not have been taking money out, they did not have my permission, and they did not even have my new bank account number so how could they take money out. It's frustrating to deal with a bank that doesn't have your back.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Branch Banking & Trust Company / BB&T Customer Care's Response, Oct 29, 2018
BB&T will respond to our client.
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