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Bookit.com / liars and cheats!

1 IL, United States Review updated:

We had a trip planned to Jamaica. For medical reasons, the resort was forced to close the week we would be there, but issued everyone a full refund along with a free trip back to the resort within the year. The resort sent the refunds and the free-trip vouchers to the travel agents; unfortunately, ours was Bookit.com. While we did receive the refund, our free-trip vouchers never showed. Upon contacting Bookit, we were told they shipped the vouchers, and we must not have gotten them. After numerous phone calls and e-mails, still nothing. We would have filed a lawsuit, but since the company is based in Florida and we're in Illinois, we really didn't want to pay the fees to have them served. I bet someone from Bookit had a great free vacation with those vouchers... I will NEVER book through them again, and will advise everyone I know to do the same!

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Comments

  • Vo
      28th of Apr, 2009
    0 Votes

    Um, anytime a hotel gives vouchers for a free night they will not send it to the online travel company. They will send direct to the customer. The refund part does fall in the hands of the online company, which obviously bookit completed their end of that deal. The hotel providing the free stay the next year has nothing to do with bookit. That is just something the hotel is doing on it's own as a "sorry" for them not being open.

    Heck, the hotel doesn't have to do that, especially in a foreign country.

    And let's say you wanted to sue bookit. For what? You got your refund. You are not entitled to the free night vouchers. If you don't get them, you have to take that up with the hotel. That is on them, not bookit.

  • Bu
      30th of Jul, 2009
    0 Votes

    Um? Really, you start with um? I digress. If you call an agency and book a hotel room, that agency is acting upon your behalf. If that hotel is going to be closed issuing refunds and vouchers, it will be both parties (agency and hotel) responsibility to make sure this happens. The agency acting on your behalf is in contact with the property in question obviously, the agency advised they would be sending the voucher and not the property itself from your post, which could mean your voucher was sent to the agency in question. Regardless, you should contact that hotel DIRECTLY(might be too late now) and avoid middle men like BookIt.com.

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