SUBMIT A COMPLAINT / unauthorized use of credit card

United States
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When booking through it gives you the option to reserve or express booking. When you choose ill reserve it takes you to the next page where it clearly states - no payment is needed today - you'll pay when you stay.
Well, that didn't happen. The full amount was withdrawn from the credit card provided to hold reservation.
False false false advertisement
When you call they take no responsibility and blame the hotel that was reserved since they were the ones that took the payment. If you ask to speak to a supervisor they claim to try and transfer but they hang up on you instead.

Jun 23, 2017

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