Booking.comrefer a friend program and customer service

I am very disappointed for the refer a friend program and the whole customer service. I refer a friend to use and your app showed I will get my £20 and my friend will get 10% cash back. But after my friend check out, my £20 reward shown on app disappeared. I email to customer service and they said my friend order didn't exceed £40. I argue with them because it did show reward in the beginning and the terms in the program does said it has to be over £40. Eventually they said they can give me and my friend £10 compensation. And I have been waiting forore than 30 days. I called them again they said I won't get anything with further explanation for the letter. And they ignore all the email I sent...extremely disappointed for the service...

Jun 09, 2018

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