SUBMIT A COMPLAINT / not receiving my refund

Booked a hotel with later to realise that they booked the wrong room for me. Unable to get hold of the Agoda call centre because no one ever picks up i managed to get hold of seeing that they also had a reference number on the booking confirmation. admitted that the error in booking the incorrect room type was between them and and not the hotel itself. Was told that the room i initially booked was available but at a higher price. advised that i must pay the higher price to the hotel and they will refund me the difference within 7 business days. 30 business days later shifts the blame to, contacted i am now told that the refund must come from the hotel because the hotel charged me extra. The blame always shifts to the next person, who is the blame going to be shifted to next? reservation number [protected].

Jun 11, 2018

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