SUBMIT A COMPLAINT / hotel booking service

I have booked with booking .com for years wirhout any problems. However, lately it would appear that this service has become highly dishonest in their dealings. I booked a hotel on the understanding that money would be deducted on arrival. At no stage did booking .com alert me to the fact that the money would be taken immediately and they would charge me 300.00 to cancel. They only mentioned this AFTER THEY GOT MY CREDIT CARD DETAILS. When I tried to contact them, they refused to answer any emails. The exact same thing hapoened to my sister. I will never use this service again and would urge customers to contact hotels directly as I will be doing in future. Incidentally, has never guaranteed cheaper rooms, the price is the same whichever way you book

Mar 11, 2016

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