Booking.com

I booked a non-refundable room, but the hotel weren't able to supply it and are instead forcing me to stay in a more expensive room. Because the room was non-refundable, I cannot get my money back and have had to pay £40 more than I agreed to.

Long story short.Booking.com cancelled my reservations as a no show, because we changed the dates.You all cancelled before our trip reservation dates. Now your telling me you charge to change the dates as if you cancelled. Unbelievable tactics, I would like a full refund. All of this was booking.com and oceana venice fault., not us the consumers. Please take responsibility for your actions.Stop taking people money this is so unfair to all consumers. It's called mis leading your consumers.

booking.com penny wise pound foolish
they cheat customer and government they pocket the tax. As I mentioned them before also that this way you will be loosing your business.
and you will be one of them it has come true and I can see so many companies with less price sometimes.Booking.com charge you 15 usd extra per night on each room. or they mislead you room size and charge you more if you compare other sites.
2. Also you see many complains against them.
3. I have saved so much money not going through bookin.com

I Booked a hotel in Nice using Booking.Com with a sterling price on website. On receiving confirmation I find that the amount will not be taken until I arrive at the hotel- 6 months time and in euros- by which time the price may have moved in a detrimental way. I made the booking thru Easy Jet but the booking was directed to Booking.Com- I would never have made this booking if I had known it was Booking.com- cannot get a reply on the phone.Desperate - pensioner and cannot afford the difference in exchange rate

I made a reservation on booking.com with a b&b whch accepted my late check in on the phone. However, in the end they didn't wait for me and me being alone in a foreign city in the middle of the night is not their problem. I told this to booking.com but they refuse to reimburse me because I had no evidence. Conversation was made on the phone and they told me they cannot help me with that. Eventually, I was in a bad situation and I had to pay for the hotel and no one helped me about it.

Never use booking.com they should choose their partners wisely and protect travelers.

Booked with booking.com for Beachcomber Hotel Surfers Paradise QLD..

I called the hotel to enquire about check in only to be told there wasn't the room for my family..

Called booking.com spoke to a Steven/Stefan only to be hung up on..

Then called back then again hung up on..

Called third time asked for a supervisior after 5 times requesting 1 finally got transferred to 1 only to be told its my fault nothing they can do then hung up...

DO NOT USE BOOKING.COM They are so rude...

Had the worst experience with Booking... REALLY unprofessional staff! i reserved a vacation home and when i got there Christmas eve, it was occupied! what a shame! after 2 hours of waiting on the line, they offered me a villa that is $906 more than what i already paid and said that they will refund afterwards... Well that NEVER happend! not even a compensation was offered!

Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova

Booked a hotel on booking.com for 1 week under their supposed special rates which were non cancellable. In under 24 hours i found that it was not a special rate nor was it cheaper but infact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.
Arrived at hotel - not as described. It all made sense why it was non cancellable. People could see into our room from overlooking apartments. There was no privacy. The hotel added additional fines and rules. Which i could not agree to. I contacted booking for assistance and asked them several times for their complaints procedure. I am still waiting for this. But booking did nothing to help. I would never use booking.com again nor would i stay at that hotel again. Worst company ever

Booked 4 rooms; 2 adults, 1 child, breakfast included. Total 8 adults and 4 children
Was asked by the hotel to pay extra for the children breakfast.
Booking.com refused to honour the booking agreement

I recently enquired about a booking for $684 no answer
I asked again about bedding and no answer
the next enquiry price increased to $760 enquired again
next enquiry price increased to $1350
and now today increased to $1500
$ increases within a week
I think this is a scam

wish to cancel booking but don't have confirmation details or pin number.
rang hotel and have a reservation number [protected] Atura hotel Adelaide Airport July 30. tried to talk to someone but all you get is AI. ALL listed numbers rang say wrong number check again.
[censored] service

I need to change my check in dates. To avail, I can't get any assistance from your company. But you were quick to retrieve the funds from my account. I will be contacting my attorney if I can't get any assistance within the next 24 hours.

The Booking.com customer service number *88.8_340.9702** was really very helpful in speaking directly with Booking.com support for flight bookings, cancellations, ticket changes, refunds, baggage issues, check-in assistance, and travel questions.

I got an email to my email - rgr.ravin@gmail.com confirming the room cancellation insurance Zurich. It has happened without my notice.please cancel it immediately the insurance coverage,I don't want to pay any single money for this insurance.

Please note that I have filed a complaint against your company since I haven't received my refund for more than 3 months. Also based on the con-call today, the issue doesn't seem to be resolved.

Please find attached the consumer complaint letter served to you via this email.

I booked a flight from Vancouver to Sydney on Qantas through
booking .com on the 19th of may leaving on the 27th may
QF 76 and I was not informed the fare would be in charged usd
as it was from Canada using an Australian airline this is deceptive

Hi Today i was looking for hotel near ITPL, Whitefield. Your portal displayed Akasa suits ITPL whitefield, hence I booked. After booking it was realised that this property is 5KM away from ITPL whereas you are publicising as ITPL as if it is next door to ITPL . Pl. get it corrected immediately to avoid people selecting the wrong property for stay

They completely messed up our reservation in Quebec City and then said we couldn't cancel since it was third party but a refund also wasn't possible. It ruined our vacation mto offer a refund saving it was through a 3rd party. This company needs to get boycotted.

I used this web site and YES I GOT GOT. Booking .com charged me for a room at a hotel in Coatsville Pa and the hotel charged my card also and NOBODY will talk to you return your calls,the room wasn't that clean so I will write a review EVERY CHANCE I GET