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Bob's Discount Furniture

Posted: Feb 28, 2013 by    

Goof Proof Protection

Complaint Rating:  0 % with 0 votes
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Contact information:
Bobs Discount Furniture
Woodbridge, New Jersey
United States
We purchased almost all of our furniture from Bob's as we were moving into a brand new town-home and wanted new furniture. We should have stayed out of there when there was a customer standing in front of the store telling people not to buy furniture from Bob's because they are a rip-off. Needless to say we purchase living room, dining room and both the boys and girls furniture from there along with the goof proof protection. When we had an accidental puncture in the furniture it took 2 weeks to even get anyone to listen to our claim and then come look at the furniture. It took another week for them to let us know that the chair to our set was no longer available and we would have to pick out another set. Which took another week to be delivered because they did not have all the pieces in stock. The ladder to our boys bunk bed is broke off where the screw meets the wood and they are telling us that the Goof Proof protection will not cover it because the break could have been prevented. So we basically purchase Goof Proof protection for nothing because they don't cover preventable things. But they cover burn marks, scratches and breaks that are accidental. So if you purchased something and need them to fix it you must say that it was an accident, otherwise you will be stuck. Their customer service sucks, their salesman and workers are not knowledgeable about their products and service plans. I WILL NEVER BUY FURNITURE FROM BOBS DISCOUNT FURNITURE EVER AGAIN!!! BE VERY VERY VERY VERY LEARY IN PURCHASING ANYTHING FROM THIS FRAUDULENT COMPANY! The saying you get what you pay for is correct. The furniture is cheap and so are their practices.
Complaint comments Comments (2) Complaint country United States Complaint category Furniture


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N  1st of Mar, 2013 by    0 Votes
I'd be glad to look into your account and see what we can do to help out here. Please email us at BobCares@MyBobs.com and we'll be in touch. Thanks, Eric.
A  15th of Oct, 2015 by    0 Votes
I had purchased furniture for my whole house : years ago recently filed a claim for my headboard that cracked from being moved. Went through their process email the photos never received a response. When I called to check on the claim they had closed my claim because they said they never received the email now it's past the deadline. I will never be purchasing furniture from bobs again. Unless you have money to waste on furniture that only last 3 years and time to fight with a protection company that wouldn't replace your damaged furniture even if you made their deadline

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Bob's Discount Furniture Logo Bob's Discount Furniture
Customer Care Service
428 Tolland Turnpike
United States - 06042
+1 860 474 XXXX
+1 860 887 XXXX
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