Bob's Discount Furniture

On, Sunday, December 15, 2013. My husband and I went to the Secaucus store to purchase a bed for our 7 and 4 year old sons and a mattress for our 14 year old son. Total spend $1000.00. BIG mistake. First they delivered everything but the hardware. I called customer care and spoke to Autumn she was no help. Then I spoke to Michael and he was able to have my order for Friday
December 20, however when they came they came with no bed truck empty. Now children have to sleep on the floor for five days. When I asked to speak to a supervisor I was told it well take 2 days for them to get back at me. So I ask for a refund that will take 5-7 days really. Worst of the worst.. As a matter of fact, I am on the phone with Customer Care a coworker over hears me and she had the same issues. I paid in full you have my money but I have no bed. now its Friday and I still have no bed. I called again and spokde to Karen, a manager (that was what I was told) . The outcome of this phone call was that Monday December 23, 2013 I will have my bed. So guess what this will be 3rd time I am taking off work due to the company negligence. I never thought I would be going through this 5 days before Christmas. They DO NOT CARE FOR THEIR CUSTOMERS.