Bob Evans

We have always enjoyed Bob Evans.I grew up in Huntington WV.My parents shopped at Evans Markets.We have noticed a decline in the service we have received in the past year at your restaurants.On 3/3/18 about 2 pm we went to the Bob Evans in Harrison Ohio.We entered nobody to greet us.Someone at the cash register...She saw us and went to the kitchen..we thought she went to get someone to seat us..No she was learning the cash register we were ignored..waited both saw us and ignored us. We left no response from Bob Evans.Bob would not be proud of this service.

On 2/15/2018 I went to the Bob Evans on Reynolds Rd. In Toledo, Ohio to pick up a carry out order, a large cranberry grilled chicken salad at approx. 1:30pm. I noticed when I went to eat it, that there was very little lettuce for a large salad. I complained about it when it continued to be the case with the next 2 salads I ordered. I told the employee answering the phone about it on 2/21/2018.I was given a phone number to the customer service dept. for the restaurant. I called the next day and was told by the person answering the phone, that I would receive a call back either that day or Monday about it, since it was Friday when I called. I Never received a phone call back. Obviously, this is Very Poor customer service. In the last few years, they have closed one Bob Evans restaurant in Toledo, and I expect, if this kind of thing continues, there will be more closings. There is So much competician out there, that I would think that a business would do whatever it could to keep its loyal customers? Not the case, with this manager, who I was told, would be told about it, and was to be given my name and phone number. I was out to dinner with friends that Monday, and one of them happened to be an Assistant Manager at a local Tony Packo's restaurant, here in Toledo, I was telling him about the incident, as well as the whole table, and he assured me, I would be receiving a definite % off coupon, if not, a free salad. I received neither, nor even a call back! I was surprised at this lack of care of an older restaurant chain. I was a regular customer of theirs, now I probably will get my salads elsewhere, since there are many restaurants to chose from on my way to work.

This manager through a fit on all his employees rant and raving taking utensils beating on stuff cursing threatening jobs . Also making waitress run the dish tank while taking and assembling orders and tell them it's part there job description . He also demeans and yells at them in front of customers . No to mention he does nothing but play on Facebook and hollers at his employees for no reason .

in my younger days I spent 8yrs traveling the back roads of america. I pitched my tent in every state in the lower 48, ate in hundreds if not thousands of mom and pop restaurants and Bob Evans was always among the best for a couple reasons..
#1 breakfast..my toast was always Hot...! Yes my toast at other places was also hot but bob evans..it was Always hot. who wants cold or cool toast that cannot even melt butter..Thank you for that...it is no longer the case but once upon a time it was...
#2 Biscuits and gravy...among the best anywhere! my hats off to you here..you could smother your biscuits in gravy and enjoy a hearty meal with ice cold milk..

well this leads m to my issue ...I just ordered online biscuits an gravy and the tiny Styrofoam cup of gravy was not even enough to give the biscuits a good smothering..it barely covered them..This is unacceptable! I understand cost cutting but at the exspense of the quality?
Whats it gonna cost to add more gravy? honestly not enough to ruin the companies reputation.

I shall never again order carry out biscuits and gravy.

Went to eat tonight at bob evans and it was awful. ordered a wildfire salad and when we got it, it was nothing like we ever got there before. the chicken was drizzled with the Wilfred sauce not coated also they do not use the same crispy strip and the chicken was not even boasted like it used to be.
This has always been a family and elderly like restaurant We talked to the manager and he told us of the upcoming changes and it sounds like it is going
to be a beastro like theme, which will never work. When you change the taste
of the menu of what people expect I cannot see this working. We have went
here for 25 yrs and will not be going back after tonight. And also serving
mashed potatoes with an ice cream scoop is very tacky. You are going to
have to take it slow because you are making changes on an old restaurant
chain that has been around forever you are going to have to tread very lightly.
I hope you can make it work but from what I have recently read about the new changes I do not see this working at all. I give it about one year.

I was at Bob Evans to have dinner with my daughter last evening(2/1/18) between 7-8PM. When I went to use the restroom, I noted that someone was cleaning one of the stalls. Not thinking anything of it, I entered a stall across from the one being cleaned. When I thought I heard a male voice in restroom, I paused and waited. I listened to see if the other person was going to leave. When I did not hear the person leave (door did not open), I opened the stall door and found the guy standing at the sink waiting for me to finish. I felt that this was very inappropriate. If a male had the duties to clean the restroom, a sign should be posted that the restroom is not available. The idea that this person remained in the restroom was upsetting and unsettling. I hope that there is a more appropriate policy for cleaning the restrooms.

I took me and my two kids and my husband to the Bob Evans and they were very rude our soul was very cold they didn't want to give refills after my kids spilled there drinks my eggs like super cold and runny my husband toes with like over well done and when I told her that we didn't want it anymore she said it was too late cuz she already put the food on the table so I'll pay for it and I left like I don't have nothing else to say

Went to Bob Evans on Georgesville, Columbus, Ohio on 1/28/18. Got seated right away had to wait on a waitress to decide when she would come & wait on us, in meantime lead took our drink orders. Savannah finally came (we have had her before, not good) took our order. waiting 30 minutes to get soup & 1/2 sandwich. Never refilled coffee cup. Went up to see where our order was and the lead brought out the wrong order and she finally came with our original order. Had to have someone else get a coffee refill. I have been going to Bob Evans for 20 years and have never seen a restaurant in such ids-array since taken over by private investors. It's like you have no pride in what the restaurants look like. I went in there one evening and the host told me he was so bored I told him he could clean the spills running down the sides of the booths or the food on the lampshades over the tables or he could run the sweeper or even wash the divider windows. He looked at me like I had lost my mind. In my house when I invite someone to eat I make sure my house is clean and they do not have to run the sweeper or worry if their food is hot and I always give refills. Not only was I disappointed but there were some friends there and they had been waiting an hour for their food. The manager that is on at this shift does not know what the hell he is doing or how to manage teenagers or 20 something kids. If you want a job you work that job or leave it. They all need to be fired and start with new ones. I come there for breakfast 2-3 times a week and do not have any of these problems. I know that you have a sweeper maybe someone needs to take the time to show them how to use it or how to wipe down the booth and tables and wipe up food of of light fixtures and windows. Disgusting place tonight, not sure if I will go back. This has happened several other times and still not corrected. Please sell back to the family, obviously you cannot run a restaurant.

I placed an order for carryout by phone and they told me it would be ready at 5 p.m. Needless to say I went to pick it up and ended up waiting 35 minutes to actually receive the order. The people working the checkout and also in the kitchen are ridiculously slow and you could even hear them talking how they didn't know whose carryout order was whose. They also would avoid makin eye contact because they knew people were aggravated. This is ALWAYS a problem with the late afternoon/early evening shift there. This is not the first or second time it has happened. I really could kick myself for thinking they will change. Such poor service. In fact so bad and they knew it they gave me the food for free. But even at that they didn't even have the order right. UGH! The service when you go in to eat there is fine but the front counter is absolutely horrendous!

Our family attempted to dine at the Bob Evans on Richmond Rd (#53), Lexington, Ky on 12/29/2017., at 6.00 PM.
The restaurant was almost empty, only two other tables of diners.
There were three waitresses, a manager and a cook on duty.
We were seated promptly, orders were taken with no problem...
1. chicken pot pie
2. Country Fried steak and egg with hashbrowns
3. Rise and Shine breakfast with hashbrowns
4.Grilled Parmesan cheese
5. Fried Chicken Strips, French fries, honey mustard sauce

At 7:00 we had not received any food. The waiter or manager had not approached our table. We observed other customers going to the counter with empty glasses asking for refills.

I approached the waiter (Jonathan) who was standing at the counter with the other personnel talking and asked when we might expect our meals.

They were delivered shortly, however, ...
The pot pie was cold.
The Country Fried steak was missing hashbrowns
The Rise and Shine breakfast was missing sausage links
The Chicken strips were without honey mustard dressing

We asked Jonathan for the missing items...after five minutes, I asked to see the manager. She said the missing items were being prepared and apologized citing the fact that the server was new and we should be aware that "everyone had to start somewhere...and would make mistakes".

I told her I saw no reason for such bad service and her lack of supervision.
My husband told her to take the Pot Pie back as he could not eat it cold.
By this time, our table was so upset no one wished to eat.
She took the cold Pot Pie off of the bill and brought the sausage links...the hashbrowns and honey mustard sauce had still not appeared and it was 7:15.
We told her to forget the hashbrowns, we were leaving. She canceled our check.

So why and I complaining? I think Corporate has the right to know how business is being conducted at this particular Bob Evans. We have dined there for years but our last three visits have resulted in bad results...either items not available that were on the menu(Pot Pie) or poor service.

I am sure your receipts from this particular location reflect a diminished business. We have noticed fewer and fewer diners.

The reason is quite obvious. The manager was not supervising, the other wait staff were visiting each other or sweeping the floor and I have no idea what the cook was doing.

The restaurant business in Lexington is very competitive and this restaurant is not even making an effort to provide good service. Your food is good and priced right...if you can get it to the table.

I felt and obligation to report this incident.

Bought refrigerated Bob Evans family size original today at Giant Eagle. Use by 01/25/2018, PFL3. Were consistency of soup. Thinner than McDonalds Milk Shakes- never had this issue before. Used them but you couldnd't put gravy on them they would have rolled off plate. Is this how they are made now. If so will no longer purchase not what mashed potatoes are to be- creamy not running off the plate

Bought these mashed potatoes thinking the label had been changed from the "Original" version of mashed potatoes. As soon as I took the board overwrap off, I saw what looked like a bug in the potatoes. I dug it out & could not figure out what it was. I stirred the mashed potatoes & there were quite a few dark colored pieces in the potatoes. I checked on the overwrap to see if it mentioned what these dark spots might be. Could not find any mention of them. I went ahead & heated both packages. The mashed potatoes had an off odor about them. I tasted them & they had an off-taste as well. Of course we had company so I asked everyone to taste them. No one liked them so I had to dig out some real potatoes to use. Not a good product & certainly not up to Bob Evans' standards! As much as I love your Original Mashed Potatoes, I didn't like anything about these! (Neither did my company!).

Had breakfast with my GF. We are seated at 12:40. We did not speak with a server until the manager came and took our drink order at 12:56. There were 5 servers on the floor how did we get over looked it wasn't busy. After receiving the food 20 more mins later the bacon was burnt, eggs done wrong, sausage not cooked thru completely. WORST EXPERIENCE EVER WE NOT BE RETURNING.
Manager did take off 3$ and gave us a box of cookies but it was not enough to stop this complaint.

On 11/21/2017, I and two friends had lunch at the Bob Evans restaurant in Phoenixville, PA.

My two friends ordered breakfast and I ordered a half sandwich and small bowl of chili.

The service was very slow, the waitress apologized several time, and my chili was brought to me after I had already eaten my sandwich and my friends had finished their breakfast.

There are definite problems with this location and its service levels.

On 11-22-17 I picked up you family style turkey dinner.

Disappointed, as the gravy and corn containers were only half full. Seems like their cutting back. The gravy containers were only half full, not enough to cover for the amount of mashed potatoes received. The corn was only half full. On previous orders, I ordered green beans and received twice as much then the amount of corn.

This is the fourth year I have ordered this dinner for Thanksgiving. As it is too much for me to cook a full thanksgiving dinner.

Rita Pirkey

email [protected]@att.net

Our total experience a let down. No hostess to great and seat. Waited around 10 minutes for waitresses cause change of shifts and no waitress to serve us. Ordered food, arrived luke warm, sent back ham for grill was not cleaned. French toast no taste. Later tried getting refill ice tea, switched to coffee. It was hotter then our meals. Left there still hungry.

Nov 18/17 6p.m
Place was not full maybe 8 tables with customers..the hosts looked around the place to see where she could seat us as if none in sight an yes I know they have to give to waitress equally...i told her booth or somewhere off to side she sat us in middle room an ignored us when we asked to sit over to side...food was lukewarm an hashbrowns uncooked told her she said sorry but never offered to make right which was ok the time it took to get our food was half hour 45 min breakfast food shouldn't take that long we an one other table she had...biscuts were hard the longer they set the harder they got...ehen we went to pay we told manager how food was she was hateful then when our card didn't go through we said hey will just pay cash she agruged an insisted to run card again...we said we will not be back ever...its sad that Bob Evans had gone to he'll in a hand bag there..dirty tables that should of been cleaned...hosted as I said had more then plenty tables opened all over she made others wait so she could clean a table then sat them elsewhere
Totally disappointed in the service

The noodles were overcooked and the sauce was runny and chunky. Absolutely terrible. Had to throw it out! Wasted my money and it looks like I'm not the only one who had a problem. Might want to do something about it. We deserve something for our inconvenience! I've never had a problem til now. Was purchased at Walmart in lebanon tn. Proof of purchase [protected].

I just came back from Publix today, November 14th. I live in Orlando, FL. I've always loved Bob Evans Mac and Cheese, I eat it all the time. It's my absolute favorite. But the Bob Evans Mac and Cheese I've had today was absolutely terrible. I had to throw it out. It was definitely spoiled. I though maybe it was expired but it says it's good until December 5th. It even smelled bad but thought I would take a couple bites anyway. Bad idea. It was so gross. I have NEVER had this happen. Bob Evans products are usually always great but this one was just down right disgusting. Please make sure that your products are still good before you ship them out. I would hate to not be able to eat my favorite Mac and Cheese.

I've been a patron of Bob Evans restaurant and groceries for many years. My family especially loves the macaroni and cheese, which is why I'd normally buy several at a time.

On November 11, 2017, I purchased 2 packs of 2 Bob Evans macaroni and cheese from Walmart in North Little Rock, AR on McCain Blvd. When I went to warm up the mac/cheese, I almost vomited from the odor invading my nostrils. Clearly it was spoiled. I opened the other 3 mac/cheese and they were spoiled as well.

I contacted Walmart who amicably offered to replace the mac/cheese, which they did. This time both Walmart and I checked the expiration dates on the new mac/cheese (12/13/2017) and was satisfied that it wasn't bad.

Before warming the mac/cheese up for my daughter I decided to sniff it just to be sure, and I vomited everywhere. The smell was so disgusting--rotten cheese. Despite that the expiration date hadn't come to past, the entire batch of mac/cheese is spoiled.

As a matter of fact, I contacted Walmart to inform them that they needed to remove the entire batch of mac/cheese because it's all spoiled. It could possibly make someone ill. Walmart staff then opened a fresh pack of Bob Evans mac/cheese and discovered that it too was spoiled. They promptly removed the entire batch, as suggested.

This is disgusting. Bob Evans is either marking expiration dates on products that are already expired or products are going bad during transport, which in any case it's still your fault.

Citizens trust the products that you package to be safe. We have faith that Bob Evans practice measures that ensure quality products. I've personally believed that Bob Evans was a business of integrity. Not so much anymore.

Your disgustingly spoiled mac/cheese could've caused my baby to become ill.