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Bloomex / Terrible service!

Alberta, Canada Review updated:
3.35
Contact information:
So, I ordered flowers (on the 14th) for my mother's birthday (on Sunday the 17th.) Hours after them not showing up, I decided to investigate. I go onto the website and amongst their ridiculous policies, I managed to find out they don't deliver on Sundays! When I selected Sunday's date, I was not informed of this. No where in the ordering process is this information revealed, like similar websites. Then I discover they can't deliver the next day either because Alberta has a new holiday. The website says they will deliver Saturday or Monday, whichever is closer to the date. (Call me crazy, but if I placed the order Thursday, Saturday would have been a good choice! Better a day early than 2 days late.) Anyway, I change the address on Sunday night to my mother's workplace ($10 fee), to be delivered on Tuesday since she would not be home. Tuesday rolls around and my mother gets home from work, without flowers. She does come home to a message on the answering machine, however. They tried delivering them to that address. (A fee is usually charged if no one is there to accept them. For their sake, let's hope not!) I tried to get in contact with Bloomex via their 'Live help online support.' Several hours and several different people later, they finally tell me they will be delivered to correct address the following day. Am I in the wrong to feel like I am owed... something?!
El
0

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Tr
  29th of Mar, 2008
Agree Disagree 0 Votes
I totally Agree that the service, customer service, return policies etc., are very bad.

http://www.canpages.ca/list.jsp?nt=C&na=Bloomex

http://whois.cira.ca/public?domaine=florist-ottawa.ca&LANGUE=en

These are the names of the owners as registered on Whois.circa.ca =

Domain florist-ottawa.ca
Registrant Name Olga Slougina
Registrar Tucows.com Co.
Renewal Date 2008/09/12
Date approved 2007/09/12
Last changed 2007/11/08
Description
Registrar Number 156
Registrant Number 1996632
Domain Number 1996632
DNS1
ns2.theplanet.com
DNS2
ns1.theplanet.com
DNS3

DNS4

DNS5

DNS6
-----------------------------------------------------------------------------

Administrative Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.4165657089
Fax
Email lokhonia@idirect.com

Technical Contact
Name Dimitri Lokhonia
Job Title
Postal Address A FLOWERS 993 Cove Island Terr Ottawa ON k1v1r3 Canada
Phone +1.4165657089
Fax
Email lokhonia@idirect.com
Mr
  22nd of May, 2008
Agree Disagree 0 Votes
I wish I'd check this complaint board before I placed our Mother's day flower order through Bloomex, who seems to be criminally incompetent on-line flower delivery business. I am joining a long list of dissatisfied customers - our ordered flowers were also delivered late, with missing sender's information and were very poor quality. All my attempts to file a complaint (numerous phone calls and e-mails to generic "Bloomex management" received no response or proper follow up!) Bloomex has the worst customer service I ever experienced. All the appropriate on-line fraudulent authorities need to be notified to either force Bloomex to improve their customer service or to close their business down. I urge all of you that experienced criminally poor business service from Bloomex to report them to the RCMP-Canadian Consumer protection division.
In the meantime – customers should avoid at all cost to use Bloomex’s atrocious on-line services.
Mr. S.J. Turnbull

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Bloomex Logo Bloomex
Customer Care Service
Overall Satisfaction Rating

184 Reviews
4095 Belgreen Drive Unit 8
Gloucester
Ontario
Canada - K1G3N2
+1 866 690 8425
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