Breck's Bulbs
Reviews and Complaints

I ordered 12 distinct types of beared or Siberian Irises. Only 8 out those bloomed and of those 6 were not what I ordered? Either totally different products compared to what was ordered or color not as shown on the beautiful website? very disappointed and honestly can't understand how this company can still operate looking at other customers comments that experience the same problems. Unfortunately did not see those comments before ordering. Don't do the same?

I made the mistake of ordering over $200 worth of tulip and amaryllis bulbs from Breck's. Out of 100 tulip bulbs, about 20 were small and shriveled and five had to be discarded because of obvious disease. Many of the very expensive Amaryllis were under the promised 24-26 cm. Size and when they bloomed, I discovered that three were not the even variety I ordered. When I tried to return the under-sized bulbs I was told that Breck's does not refund money, even if they failed to meet their own specifications.

I ordered some unusual and premium priced iris for delivery this fall. 1. They sent it in August. In the south, that is way too early. - it's like 100 degrees here, and not a good time to plant. All over zone 7 - they should have known better. Then, even tho I ordered and paid for these months ago, and the website clearly says they are in stock when checking today, I was sent a substitute. Not cool. I would have given them 1 star except that they did refund my money. I will NOT be ordering from Breck's again.

Placed a couple orders and confirmation is quick but trying to trace delivery is really non-existing. This site as most mail order nursery business's, are pretty vague as no stock is carried at the site location. My first was shipped from Holland by sea. It was order early, so 3 to 4 weeks shipping was ok, but bulbs in poor condition. Long growth already started. Tried a 2nd order but cancelled it as no response via e-mail on actual delivery date. If your willing to gamble, you can get a good selection not usually available locally, go for it.

We ordered 20 Amaryllis Kits that were incomplete. They were missing the "disks) that were stipulated as important to establish the planting of the bulbs. There was no notice as to why this seemingly essential part of the order was not included. No help from customer service.

Breck's Bulbs is a company that sells bulbs for planting. They send a lot of emails, which can be annoying if you don't like getting a lot of emails. The bulbs are okay, but not amazing. It's easier to order from a company that doesn't send so many emails. Brecks doesn't seem to understand that too many emails can be a bad thing. We tried unsubscribing, but they keep adding us back to their list. We don't even bother reading their emails anymore. We just delete them or mark them as spam. We closed our account and now order from a company that only sends us relevant emails.

I've been ordering from Breck's for a long time now, and I consider myself a pretty experienced gardener. But this year, I had a major problem with all of the tulips I ordered - they all contracted a bad virus. It was really disappointing, especially since I've had such good luck with Breck's in the past.

But I'm not giving up just yet. I just planted some Dahlia's that I ordered, and I'm hoping they'll grow well. The tubers looked pretty terrible when they arrived, with just a small bother plant attached. I've grown dahlias from Breck's before, but something seems to have changed. I'm not sure if it's just a fluke or if their quality has really plummeted.

Either way, I definitely wouldn't recommend this store to anyone right now. The prices are sky-high and the quality is way down. And to make matters worse, the "refund" I got for the tulips was just store credit. I'm going to keep asking for a real refund for these poor products, and I'm hoping that eventually I'll get something that's actually worth my time and money.

Overall, I'm pretty disappointed with my recent experiences with Breck's. I used to love this store, but now I'm not so sure. I'll give them one more chance with these Dahlia's, but if they don't turn out well, I'll be looking for a new place to buy my gardening supplies.

I gotta be honest, I wouldn't recommend Breck's to anyone. I had ordered a Hanukkah gift for my mom way back in October, with a delivery date of 12/7/20. But guess what? It's now 12/17/20 and my mom still hasn't received it. I checked the FedEx tracking and it says that the gift was actually RETURNED to Brecks. What the heck, man?! I checked my bank account and they took the $64.71, but there's no gift to be found.

So I called up their customer service and let me tell you, it was not a pleasant experience. The person I spoke to sounded like a robot and offered to credit my next order with Brecks. Are you kidding me? When I asked to speak to a supervisor, I was put on hold for what felt like an eternity, only to be told that no supervisor was available. I was so mad that I sent an email detailing my outrage.

But I didn't give up. I called again and this time, I got Cassandra. She was actually helpful and got me my refund. But honestly, the whole situation was just sketchy and I'm not impressed with how Brecks handled it. They really need to step up their game when it comes to satisfying customers and dealing with issues like this.

I gotta say, I'm not too happy with Breck's. This is my second time ordering from them, and it's gonna be my last. My first order was way back in April, and I was supposed to get part of it in October. But then, just a week before the delivery date, they sent me an email saying that half of my order was out of stock and discontinued. And this was six months after I placed the order!

Then, in June, I decided to give them another chance and placed another order. This one was supposed to come in early to mid-October. But guess what? I waited and waited, and it didn't come until November. I finally got fed up and called customer service. But of course, I had to wait on hold for a long time. When I finally got through, they told me that the delivery was gonna be pushed back to mid-November. I asked for a specific date, but they just told me it would be early December.

Now, I have to wait even longer to get my money back. They've had it since June, but it's gonna take them 30 days to process the refund. I mean, come on!

I really don't recommend ordering from Breck's. They're just not reliable, and it's not worth the hassle.

I placed an order for some iris plants on May 15, 2021, and I was eagerly waiting for them to arrive. However, I was disappointed when they finally arrived on August 30, 2021. The plants were small, dried-up, and dead. I was devastated to see that my order had been mishandled and the plants were beyond saving.

I immediately contacted Breck's customer service to report the issue. A man from India answered the phone, and he informed me that he did not have the authority to resend the shipment or issue a refund. I was frustrated with the response, and I decided to fill out the contact form on the Breck's website. Unfortunately, I never received a reply from them.

I was left with no other option but to dispute the charge on my Visa credit card. However, I received a letter from Visa stating that it had been longer than 60 days since the purchase, and they could not issue a refund. They advised me to contact Breck's directly.

Feeling disappointed and frustrated, I decided to order iris plants from Schreiner's Iris Garden. To my delight, I received large, green, and beautiful iris plants that were properly packed for shipment. I was thrilled with the quality of the plants and the excellent customer service I received from Schreiner's Iris Garden.

In conclusion, I am extremely disappointed with my experience with Breck's. The poor quality of the plants, lack of customer service, and unresponsiveness to my concerns have left me with a negative impression of the company. I will not be purchasing any items from Breck's in the future.

The pictures on Breck's website and brochures are so pretty, but the actual quality of the products is just terrible! I was so let down by my recent purchase of Iris bulbs from them. Every single one of the irises they sent me was yellow and looked like it was already dead. One of them was even completely rotten on the inside! When I gently pressed on it, it turned to mush and smelled absolutely awful.

I called Breck's customer service to ask for a refund, but all they could offer me was in-store credit. I asked the representative what kind of guarantee they had in place to ensure that I wouldn't receive the same poor quality products if I decided to reorder, and she told me that they would just give me in-store credit again if I had any issues. It felt like I was stuck in a never-ending cycle of disappointment and frustration.

I left my contact information with the representative so that the manager could call me back and hear my feedback and suggestions for future improvements. I really hope they take my comments to heart and work on improving their quality control.

Honestly, I don't think I'll be ordering anything from Breck's again. I even tried soaking the bulbs in water for a couple of hours to see if that would help, but it didn't make any difference. It's such a shame because their website and brochures make everything look so beautiful, but the reality is just so disappointing.

So, I got this email from Breck's (brecks.com) with a sweet deal: 10% off and free shipping for orders over $50. I was pretty excited to take advantage of it, so I placed an order for $150. But then, to my surprise, they added a shipping surcharge to cover the shipping! What the heck, man?

I tried to get some answers through their online chat, but that didn't get me anywhere. So, I ended up calling them and talking to three different people. They told me that there are no representatives in the US, so I had to talk to them. They also said that the surcharge is charged by the greenhouse or manufacturer of the items, so they have no control over it. They apologized and said that I had to pay it.

So, in the end, I got free shipping but had to pay the shipping surcharge. Is that really a good deal? I don't think so. It seems pretty deceptive to me. And to make matters worse, they wouldn't even talk to me until I gave them all my shipping and phone number information. That's just annoying.

Overall, I'm not too happy with my experience with Breck's. The deal wasn't as good as it seemed, and their customer service wasn't very helpful. I don't think I'll be ordering from them again.

I gotta say, I was pretty disappointed with my experience with Breck's. I mean, I get it, shipping can be a bit wonky sometimes, but come on! I ordered my bulbs with the standard 2-4 week delivery time and some of them didn't even arrive until December! And let me tell you, planting bulbs in the bitter cold and dark days of December is not my idea of a good time.

To make matters worse, a lot of the bulbs that did arrive were moldy and/or rotten. And some of them didn't even show up at all! I spent all that time planting them for nothing. And the guarantee they offer? It's just a replacement certificate. So now I'm stuck ordering from them again this year and hoping for the best. But if they don't look good or arrive late again, you better believe I'm demanding a refund.

Honestly, save yourself the time and trouble and don't even bother with Breck's. I've had much better experiences with Longwood Gardens. The few bulbs that didn't come up, they replaced without any hassle. And just to give you an idea of how bad my experience was with Breck's, I received an $84.99 credit after last year's disaster.

So yeah, take my advice and steer clear of Breck's. Stick with a company that actually cares about their customers and the quality of their products.

Breck's, oh boy, where do I even start? Let me tell you, this company has caused me nothing but headaches and frustration. They keep making multiple accounts for me, and for what? I have no idea. And when I try to get it fixed, they just say they can't do anything about it. Like, seriously? How hard can it be to fix a simple account issue?

But that's not even the worst part. They tried to charge me $300 for things I never even ordered. Can you believe that? And when I called them out on it, they just kept sending me bills for more and more accounts. And to top it off, they keep calling me early in the morning, even though I've told them my husband works late and we sleep in. They won't even tell me why they're calling, just to call them. How rude!

I've talked to them so many times, and every time they say they've fixed the problem, but nope, it's still there. They won't close all the accounts they made for me, and I'm tired of paying for things I never even received. I even took down my previous review because they promised me it was all fixed, but guess what? It's not. So, I'm leaving this review up for good.

Honestly, I've never dealt with such an incompetent company for plants before. It's just ridiculous. So, if you're thinking about ordering from Breck's, I would definitely avoid them. Save yourself the headache and go somewhere else.

I recently made a purchase from Breck's website, spending around $150 on Dahlia bulbs during the winter of 2021. Unfortunately, the bulbs arrived very late in the planting season and were of very poor quality. Despite our best efforts to plant them, only three of the bulbs grew and bloomed, which was very underwhelming. I reached out to Brecks to express my disappointment and they offered me a credit for the next planting season.

This year, I decided to give Brecks another chance and placed another order. However, by the end of May, I still had not received my order and decided to request a refund. To my surprise, the bulbs arrived just a day or two after my request. Unfortunately, the quality was once again terrible. I even ordered an Agapanthus bulb, which was missing from the bag of dust they sent me. I contacted Brecks to express my frustration and requested a refund. They suggested that I plant the bulbs and if they did not grow, they would issue a credit.

It is now July and only one bulb has grown, which is very disappointing. I know that it is not my gardening skills, as the Dahlia bulbs that I purchased from Home Depot are flourishing in my garden and look beautiful. I strongly advise against buying from Brecks, as their quality and customer service are both lacking.

In conclusion, I would not recommend Brecks to anyone looking to purchase bulbs for their garden. The quality of their products is poor and their customer service is lacking. It is better to look elsewhere for your gardening needs.

I had sent in an order by mail, buy now pay later sort of thing back in February 2022. I received my orders separately and no billing statement. On May 27, 2022 I receive a statement for my second shipment with the past due amount of my first shipment. I called Breck's customer service and they gave me credit phone number. Breck's claims a statement was sent and that is why I am late on my payment. After 40min on the phone, and many times placed on hold, sometimes not telling me the agent said that if I send a payment now then my $10 late fee will be waved but I still have to pay for the finance charge. I was treated as if I did not know what a late payment meant. Disappointed with Breck's. I used to buy from them directly from website and pay at checkout, first time using their pay later option by mail. Learned my lesson.

Buyer beware of Breck's credit since they are not professional enough to be running a credit option.

The agent said he made a note on my account that the issue was resolved by removing the late fee. Let's see what my next statement says. Breck's you have lost a customer! To make matters worse, the plants did not even come out after planting!

Breck's will take forever to ship, and in the year 2022 are unable to send a bill through email. Placed an order for hellebores based through a paper order form sent to me in a Breck's catalog. The order was received by Breck's on 1/14/21 with estimated ship date of 5/14/21. Received email on 5/20/21 informing me that shipping date was delayed until 10/21/21. Order finally shipped on 9/22/21. Received email correspondence regarding order status but it never indicated any outstanding balance on the account. Breck's claims they sent bill through mail, which I never received as I'd moved away from the address in question by the time they sent it, and they never many any attempt to send any statement electronically. Instead of ever trying to call or email, they passed the account balance on to a debt collector. Will not be spending another cent with Breck's. They're at best misleading - and at worst it's a total scam that will show up long after promised, with all sorts of nasty surprised attached.

This fall I ordered some bulbs and planted them; will have to see if they come up next Spring. So since then I've received at least one email every day and decided to order an amaryllis for my daughter. I ordered it on Dec 2 and tried to get a ship date but everyone I talked to was very evasive about even giving me and approximate ship date. Even though their order form asks when you want it shipped they couldn't tell me a thing and then basically blamed Fed-Ex for their shipping turn around times of 7-10 days. When they weren't blaming Fed-Ex they decided to blame COVID - (the non deadly flu that's like a cold but the whole world needs to shut down for it). I decided to look once more for a ship date today and got into a chat with someone at Brecks. She tells me that the order was cancelled since they were out of stock! No email telling me this, no offer to make it up to me somehow, no comments on how this could affect me and how I now have to scurry around and find another gift for my daughter. Funny how they can send you an email every day to "hurry up and order your amaryllis" but not fulfill my existing order and then act like I'm the bad guy for ordering it. I had to call the place to see if they have in the meantime charged me. Not sure if they have. And there is no way to unsubscribe to their emails unless you ask them to and all I got was yeah we'll take you off the list. Not impressed in the least with this garbage.

Breck's was not up front about the fact that plants/bulbs they advertised were not coming in "on time" for them to ship out. I have called multiple times and now you get people who are clearly not employees. They can never cancel an order - they have to "put a note in to the warehouse". Partial shipment notification came in - but it's not even the right stuff. This is crazy. NEVER will I order from them again. There are too many good nursery providers out there.

"they delayed the shipment and then delayed again and again. Finally said one item is out of stock, but no refund. Today the plants arrived and, surprise, they are dead. Out of the 10 I ordered there is a slim chance 3 or 4 may survive, but they are so dried out it is doubtful.
They have the nerve to blame all of this on the virus crisis. How does a virus impact sending out dead plants?
Stay away from them. There is zero chance it will end well for you."

Hi,

I received some unsolicited mail from a very reputable charity. When I asked them where they received my name and home address from they said Breck's Bulbs sent them their customer list. I have indeed been a customer of Breck's in the past. I called Breck's to express my unhappiness with their apparent policy and to request my name and information be removed from their system. The person I spoke to, Dan from Ohio of no last name, said the charity, or I, must be lying since it's against company policy to do so. He dismissively said that he would look into it but refused to provide me with an agent number, contact info or a complaint number.

Without a complaint number I have no way of knowing if an official complaint has been filed (I doubt it) and I have no way of following up with the issue.

I would like Breck's to remove my personal information from their system. If it is indeed against their policy to send out the personal contact information of their clients I would like them to investigate why they failed to secure that information and if other information, such as credit card information, has been leaked. Lastly, if their information has been compromised, I would like them to contact all the clients who have had their personal information accessed and inform them of that fact so they can take reasonable steps to protect themselves from real concerns such as identify theft.

I have bought 5 daylilies from Breck’s for a total sum of $72. I waited 3 months till the box with flowers was delivered. The ones they sent me absolutely didn’t fit to my garden! They sent me wrong flowers! Can’t believe I ordered from these idiots.