I wrote a week ago complaining about the second mattress that I bought at Big Lots. This one is the same as the first, the sides are sagging severely. I requested a refund so I could buy another mattress and haven't recieved an answer. I am 76 years old and sleep alone, weigh 120 pounds. I cannot be the cause of my problem. I also cannot be tearing up my bedroom, finding someone to take the damaged mattress back and bringing in another one. I have all my receipts and tags. I would appreciate an answer, and if it doesn't come, I will pursue other options, such as complaining to the Better Business Bureau, the newspaper complaint dept. and finally a suit filed with our local magistrate or from there, my lawyer and let him handle it.