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Best Buy / Car Stereo Installation / terrible service and management!

1 United States

My complaint is with Best Buy in Lancaster, Ohio. We purchased a car stereo and had it installed by them
with the purchase. After we got into our car we realized that our signal lights and hazards did not work. We told them about this and they told us that it was not their fault. They told us they would try to work us in on the following Monday. They were told that this was not acceptable and that we wanted to speak with a manager. They then changed their tune and decided to fix them right there and here it was, they had crossed the wires in the dash. Well the stereo that we purchased had a detachable faceplate, when we tried to remove the face plate it was broke. We went back to the store and asked to speak to a manager, the manager told us that we broke it. One of the technicians looked at the stereo and said that whoever installed it should have customized the dash, we were not told that this needed to be done. The manager said they would do it but we would have to pay for this to be done. We told him that this was not explained to us when we purchased the stereo and said it was not his problem we would have to pay to have it done. We were so frustrated we walked out and I e-mailed the corporate headquarters and I am waiting to hear back now. This manager and his whole staff during this whole process were very rude and acted as though because we did not purchase a very expensive stereo that were not important and blew us off.

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