Best Buy

Best buy retail services charging $39 Late fee for paying early. Payment dates as reported by Best Buy Customer service: 12/3/07, 1/3/08, 1/22/08, 2/11/08, 3/5/08, 4/9/08. Payment due date: last day of month. (31 day cycle). Inception: 11/4/07

From their own records its pretty obvious that I have paid every month buy looking at the payment dates. However, The corporate stance is that by paying before the 5th of the month I am not being accounted as a monthly payment, just an additional paydown of the balance. My mistake is paying too early! You would think that a simple phone call to clarify the problem and remove the charge is all that is necessary. Both the service agent and her supervisor could not do better than removing half the charge stating that by paying before the statement date I am the party in the wrong and that the fee is justified.

I stand by my belief that human intervention is needed here to remedy a problem. The problem is the corporation not seeing what their own records reveal. My statement declares on the back to send payments before the "Payment due date" TO AVOID ADDITIONAL CHARGES".

Loan secured 11/4/07

1st payment made within 31 day cycle, 12/3/07. ( I hadn't recieved a bill yet, so I payed what I believed to be the expected amount) To my thinking this constitutes the December payment.

2nd payment made 31 days later, 1/3/08. I had recieved the bill in the meantime and was paying slightly over the minimum. This is the January payment.

3rd payment made 19 days later, 1/22/08. This was intended to start paying down the loan early.

4th payment made 20 days later, 2/11/08. This is the February payment. This payment is roughly 3 times the minimum payment due.

5th payment made 13 days later, 3/5/08. This is the March payment. Again payment is roughly 3 times the minumum payment due.

6th payment made 34 days later, 4/9/08. This is the April payment. Payment is over 3 times the minimum amount due.

Each payment made during the calender month it was intended according to the bill statement. I received the April bill on 4/12/08 with a $39 late fee assessment on it. The minimum payment amount went up $8-10 and I am bewildered that I have a late fee.

In calling the customer service (India) I was informed that my payment history is the reason for the Late fee.

When I asked to speak to the supervisor. I was informed that I was sent an additional billing in March for $10 to be paid by 3/30/08. The Late fee stems from not paying this $10 charge.

I am wondering how my minimum expected payments for the past 5 months equal approximately $270 and the monies received by them in the timeline described above equaling $555.00 (double the minimum) equates to a "late fee". Each payment fell in the calender month and was well before the statement due date. I don't care about the other reasons or technical issues. Its simple, I pay each month, I pay more than expected, and I got a fee for doing this. I think this is inappropriate and that it should be removed.

I will most likely not ever use this consumer credit service again. I have been a credit user for over 25 years and even managed to maintain communications with my creditors while serving in the military overseas before internet. I have always been treated well and always been in the right. I even prenotified and paid bills when I didn't have a statement to remit, simply a letter explaining the delay in mail.

I do not understand why I should pay a penalty for paying early.

Bought the Sony DSC-T300 Digital Camera from Best Buy upon recommendation from the sales associate. When I got home we took pictures. After we downloaded the images into the computer we discovered the images were grainy and "softer". Looking for a way to turn off this feature off I discovered review boards slamming the camera on its image quality and inability to turn off noise reduction. So since the camera had poor image quality I took it back to best Buy to exchange it for a different model. This is when I found out that I would be required to pay a $60 restocking fee because I expected my $400 camera to take quality pictures. After talking to the Customer Service associate the manager and the customer service line at the National level I am out my $60. I was offered a $30 gift card so that we could "split the responsibility". I have never complained to Best Buy in the in the 10 years I have loyally purchased items from them. the first time I have a problem they screw me. They just lost a customer that has spent $10000+ dollars over the last 4-5 years for a $60 restocking fee. Restocking fees were created for the type of people that will buy a dress leave the tag on it, wear ir to a wedding and then return it on monday. Not for people who were duped by a salesperson into buying a camera that they weren't even looking at to begin with.

In November & December of 2007 I ordered merchandise online from Best Buy.com. I found better merchandise @ a cheaper price.

When UPS pulled into my driveway told him to take it back. I refused all merchandise from Best Buy. Now they are charging me a $20 restocking fee and worse they have put finance charges on top of this. These people are a bunch of crooks and all their stores need to be shut down so lets all stop shopping with Best Buy I know I have. I have since closed my Best Buy Credit Card and will never get another one.

As an incentive to switch to triple play Verizon FiOs, Verizon flaunted a $200 Gift Certificate from Best Buy. It was communicated when I had installation in the month of January 2008, the 22d of which month I received a confirmation letter for the package. On February 1 I received a letter specifically discussing the Gift Card. I registered on the Internet for it on February 8.

The representatives initially told me it would come within two weeks. When it did not, they said it would come any day because it is stated in writing that the period is 2-4 weeks. After 4 weeks had passed, I called again and the rep said in reality it will take longer. I had not been told this before, certainly by not the offer. I have called twice since then. One rep told me no longer than six weeks. It is now March 21, six weeks, 42 days. The card has not even been mailed, they tell me! Disgusting! And one of the reps was frank in telling me it will be mailed by the slowest, cheapest means. Others have lied to me and said they would do what it takes to expedite it.

I am particularly disgusted because I wanted to replace a broken portable CD player before my trip to Mexico, leaving the morning of March 27. It looks virtually impossible for it to arrive by March 26. I do not particularly want anything else from Best Buy.

I recall when Verizon three times did not show up when I made appointments to switch to DSL from cable when I lived in Manhattan years ago, so I gave up. In the suburbs, I thought perhaps they had improved themselves over the years, and they did show up to do the FiOs installation, amazing. However, they have screwed up royally on their gift agreement, or perhaps they just hope people will forget about it over time and not think of complaining.

I have no customer loyalty to Verizon. What kind of company cannot even mail a scrap of paper!

I want the $200 Gift Card overnighted immediately!

I purchased a new HD 26" Insignia TV Model NS-LTDVD26 in Oct 2007 and just now had to try connecting the Cable Company's input cable to the antenna fitting on the set. The TV set will not take standard size connecting screw type fittings. I tried several antennas with standard fittings in addition to the cable company's fitting and none would fit the antenna fitting on the set. Does Insignia require a special type fitting for connection to its' antenna or is there some type of adapter? If I call the cable company out to make the connection (I just reduced my cable service to a minimum and returned their cable box) they will charge an added $50 for the service call. A home solution is preferable.

On Thursday March 13, 2008... My friend and I went to Best Buy around 8:30 P.M. to purchase a new music CD. We entered the store and went directly to the music isle. A young man asked us if we needed help finding anything. We replied "yes" and told the man what it was we wanted. He found the location of the product but they were sold out. So we kept looking for another CD to buy. My friend immediately found something he wanted to purchase.

I myself was looking at another music artist to see what they had in stock. We approached a second time by a young woman and another gentleman and were asked if we needed any help. We replied no thank you we found what we were looking for. I did notice the staff members crowding the isle around us. We then proceeded to the register to pay for the merchandise. My friend paid the young attendant. As we turn to walk we were met buy at least seven to ten employees. The same woman that was in the isle with us immediately told us to take all the merchandise that we had just put in our pockets. I quickly asked her "What the hell are you talking about?" She replied "We have you guys on camera and we found plastic rappers in the isle that we were in." I first told her we didn't steal anything and I want to see the video. They immediately refused to show us the video. I the told her I'm calling a lawyer. So she told us to leave the store and that we are not permitted to enter the establishment ever again. This whole fiasco took place in front of numerous customers and employees. We were in the store no more than ten minutes and there was a staff member within ten feet of us the entire time we were there. I asked them which employee witnessed us shoplift and they replied no one saw us conceal anything. So they threatened to call the police. We walked out of the store and I called the Lee County Sheriffs Office and explained to the dispatch what had taken place, apparently Best Buy had placed the call first. We waited for the Officer to arrive and explained to him in detail exactly what took place in the last fifteen minutes. We were detained inside the police vehicle and when we asked to get out, we were denied. The officer gave us a written citation or ticket stating if we came back to the store we would be arrested. My party is seeking legal council in this matter and will pursue this issue to the fullest extent. This was a very emotional matter that will never be forgotten. Every time I enter a place of business I feel that I am being targeted. My friend doesn't even live in Florida, he is visiting me from New Jersey. This is his first time in Florida and he is now banned from a Best Buy that he spent no more than ten minutes in. Something needs to be done about this matter. And for the record, we offered to strip down to our bare skin to prove that we were innocent of the accusations.

This complaint is against Best Buy #158 in winston-salem. On 3-14-08 a cashier grabbed an empty ink cartridge box out of my hand and scanned it along with a new ink cartridge I was buying. I had carried the box into the store to make sure I bought the right cartridge. A store employee had put a pink sticker on the box when I entered the store to indicate that the box was not the property of the store. The cashier could clearly see the pink sticker and that the box was empty. Only after I protested did she back down and delete the $24.00 she had charged for the emptybox. She was extremely rude. When I paid her in cash she marked all over the bills with her marker as if I were the criminal and not her. I have no doubt that she intended to cheat me. When I called the store to complain the manager hung up on me. I will never shop at Beast Buy again.

I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie, ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled.

After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced.

It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation.

I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.

Purchased an Xbox 360 with extended warranty. It became defective, took it to Best Buy in Avon, Indiana where extended warranty was purchased. Customer Service checked system, proved it was defective. The power cord was missing and the game that came with it. They said that they could put a power cord in the box but didn't have the same game. I asked them to replace the system, I would give them the power cord or purchase one and put it in the box and they could have the new game. They said that they had a power cord but HAD to have the same exact game (even though they don't even use that game in the systems anymore). I live 35 miles away and was very upset that we could not work out something. My son went back with the game. They then stated that I never purchased an extended warranty and long story short but my sister-in-law had taken a system back and her last name is Ray and they charged that system against my name. My son figured that out for them and they agreed that is what happened and then said that well since the power cord is missing they would not exchange it! He told them to just take the power cord out of the new system and put in with it. The store manager stated "Oh if it was just that easy" and laughed? Well why isn't it just that easy? So now I have to make a third trip hoping this time they will honor the transaction. I guess it depends on who is working. Where is the customer service these days? Won't ever purchase from that store again.

Hello everyone.

I want to let you all know that I purchased a Lexmark printer @ Best Buy just over 2 years ago. It was part of a package of computers and accessories worth over $5,000 in that one purchase. Over the years, I have spent thousands of dollars at Best Buy.

A while back the Lexmark printer wasn't working properly so I took it back to Best Buy as I had paid for an extended warranty. I was without a printer for the many weeks that it took to get fixed three times. On the third time, I purchased another Lexmark printer to use as I run a small business. The third time Best Buy said they couldn't fix it and gave me the Lexmark printer as a replacement.

Today that Lexmark printer also quit: it wouldn't print out faxes when received; and would only type a full page instead of an envelope. I took it back to Best Buy and they now inform me that I am not covered by the Extended Service Warranty as they replaced the Lexmark printer. I argued that I had paid for a three year warranty which has not expired yet, but Best Buy insisted that once the printer was replaced the warranty was finished.

Nobody told me that at the time. The manager at Best Buy said that it was in the service contract and they don't have time to go over the service contract with customers as they (customers) are not interested, and Best Buy does not have the time. It was up to me to read the contract (fine print).

I argued as I was very upset that I had spent thousands of dollars at Best Buy and I understood that I was still covered by the extended service warranty. They refunded me $50 for the warranty and that was it!

I run a small business and look after my equipment which doesn't get a lot of use, but when I need something, I want to rely on it.

I recommend to everyone that they not shop at Best Buy nor purchase a Lexmark printer as they are of very poor quality based on my personal experiences.

Ron James

My husband wanted the new game, Pirates of the Burning Sea, for his birthday in early January. It was set to be released on January 22nd but preorders were being taken at Bestbuy.com and they were sending out extra CDs with music beforehand so at least I had something to give him on his actual birthday.

This morning (Jan 22nd), I received an email that there was a problem with my order. When I logged into the website, it said the item was on backorder. I didn't order the item last week to a surprised company. I preordered it three weeks ago and now it was telling me it wouldn't ship for another week. I called our closest store and they had them in stock but the woman through the website customer service apparently didn't see them and couldn't switch our order to store pick up.

This was a very simple issue that Bestbuy.com really failed to meet. We canceled the online order and my husband went down the street to pick it up. So much for convenience. If they can't count and send out preorders on time, heavens only knows what happens when they have a real problem. That being said, we won't be customers ever again to find that out.

Anyone considering purchasing Best Buy's "extended repair" plans on an appliance - BEWARE! You will likely be without the use of your appliance 2-3 weeks. this has been my experience twice. It takes usually a week to have a "repair specialist" come and look at the item needing repair. From that, parts are ordered. They will not even schedule the followup repair UNTIL the parts are in. When the parts are in, they will schedule the repair. They will claim about 2 days from the date the parts are in. I have been without a working washing machine (talk about inconvenience!) since 12/18/07. It is now 1/2/08 and I am told that they expect the parts to be in 1/5/08, but will not schedule repair until all parts are in. On 1/8/08, it will be 3 weeks with no washer. Try that for convenience not to mention the money you spend going to the laundromat doing your laundry! For the $150 we spent on the extended warranty, we would be better off calling our local appliance repair and I can bet (based on previous experience) we would have had it fixed within a few days. Save yourself the time and hassle - just pay for a repair when it happens! Also - expect to wait on the phone for an extended period of time before getting to speak to someone. First time I called was in excess of 15 minutes - and that was in late evening. I am very dissatisfied with the experiences I have had when I have had to be without my washer or dryer. Also - that says a lot about Whirlpool's quality - repairs on appliances (both washer and dryer) and they are less than 5 years old.

Like many others on this board I am having an awful time with Samsung. We purchased a Samsung RS2555SL side-by-side unit in 2005. Last Sunday it quit cooling and we lost all the food in it. A call to Samsung on Monday said that the unit was still under warranty for the cooling system (5 years) and they gave me the phone number of the local repair agency and sent them a FAX. A technician came out and confirmed that the compressor was bad but that he didn't have a unit as Samsung parts are never stocked locally (unlike domestic brands). He said he could have it overnighted. I called the repair place the next day and they said that the compressor was ordered and that they would call me back later that day. I of course did not receive a call and no one answers their phone now (last three days). I have called Samsung six times and they have magically been able to contact the agency twice but not in the last two days. The Repair agency has told Samsung that they need technical advice because they don't know how to put the compressor in (the technician never told me that). So, I have heard that they have the compressor, have ordered the compressor, did not have the compressor and finally did not know how to put in in either directly from the agency or from Samsung. I asked Samsung if we could get someone else to fix it and they said they could not initiate another service request for 7 days! (meaning next Monday). I finally called Samsung's "Executive Customer Support" group and was told that they would investigate things but that it might take several days. They did not explain how they would contact the repair agency since they have not answered their phones for two days.

Out of desperation I called Best Buy repair. They said that since I did not buy an extended repair contract with them they could do nothing. I explained that the unit was still under Samsung warranty but I guess I was using words that were too big as they still said no help. They told me to call the store where I bought it. I did so and the manager essentially told me to take a hike since I didn't have an extended warranty even though I tried again, in vain, to explain that it was still under warranty. Finally I called Best Buy corporate and they told me the same thing. I have spent thousands of dollars with them over the years for computers, TVs, etc and they have essentially told me that they don't care.

WARNING! Never buy a Samsung refrigerator!

WARNING! Never shop at Best Buy!

The Worst buy! As I am typing this I am on hold... again... it'S been over 35 minutes... again! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When I did finally I canceled the order after being on hold 20 minutes at least. I was told the only way i could get my money back was to receive a gift card in the mail... in about a week. That was a month ago, though they have managed to send me numerous pieces of junkmail trying to entice me to jump online and spend spend spend... guess what? I'm not their sucker twice and I want my money back! They absolutely refuse to answer any phones! The people I dealt with at the local store are rude and seem they could care less... even when I spent up in four figures last year buying a pc and accessories. I am done doing any business with them and tolerating the atrocious service!

I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to a replacement unit' This was in the store managers pen on my receipt just to prevent what happened (call it foresight).

Well after 3 years and 4 service calls I decided it was time to replace the unit. I went to the store and was promptly told that TOSHIBA is JUNK. I shouldn't have bought it in the first place. I gave them my psp plan along with all of my paperwork and was told that they didn't have this technology anymore(720p) so I would have to pay an additional 500 to upgrade. After fighting with them for about an hour they said that they would split the difference with me and charged me 285.00 to go to a samsung 61' 1080p. I was upset but I took the new one home. It was defective so I returned it to the store. They tried to make me take a used one but I refused and so I was issued a gift card in the amount of 2997.00. It included the amount that they screwed me out of. In the meantime the old set was not picked up by best buy. 2 weeks later I decide to go to the store and purchase another TV.

The store manager, John Calagey decided that they gave me too much credit and voided the card. I called him and he told me that they didn't get my old tv so I was out of luck. If I didn't like it to sue him. I waited appx 3 more weeks and decided to pursue this because I had not only got screwed outa my psp but I had a broken set that was useless. I called John and was told to bring my old set up and exchange it for the samsung but he was gonna charge me another 285 dollars. I took the set up to the store and talked to some girl with jewelery throughout her mouth(very hard to understand) and very nasty... but i regress... I told her what I was there to do and she told me to unload the set. I did.

I went back into the store and she stated that John(the real manager) said to give me 1500 for the set. I told her no and that I would return the next day. She then started screaming to security to kick me out of the store for calling her a name. What a great way to get rid of a upset customer... Oh well nasty mouth won and I left the store. I think her name was laurie... but thats enough of that. I called the main office(at least I was told I was speaking to the HEAD guy... tom... and he stated that the store managers set their own rules as far as returns and exchanges. He stated that Customer Service had NO CONTROL over the stores and they do not dictate policy.

I went back to the store this evening and had a tape recorder on me(and a off duty cop) waiting beside me as a witness to what was going on(and that I didn't call anybody any names) haha. He tool me old set and still charged me $285 for the exchange even tho the price on the new set has dropped $230.00. Best buy got me... they really did. But I will let everybody that I know --- and can read = I will tell them about the great 285 dollar profit that best buy got from me. And the guy even had the stones to ask me if I wanted to buy another extended warranty for the new set. He also held out his hand to shake with me to show me that there were not any hard feelings... I actually laughed at that.. Another thing. Geek squad has made a habit of parking their vans in front of the store... Call your local fire marshall... thats a Fire zone... and that can be enforced... but as far as treating customers this way... well you be the judge!

Chris stark - crook #1 - corporate crook protector & spin master jill nezworski - executive resolution specialist - richard m. Schulze - full pockets the pre ipo owner and founder - loves to hire crook managers! Avoid avoid!

The original [redacted] text:

Watch out for best buy theft of credit: after deliberately stealing my $238.14 credit, best buy would not give me my money back until I got dpt. Of consumer affairs involved and then they offered 'equivalent value' gift card, which I advised them politely to go shove it up theirs and I am suing corporate thief's this week... If you have problem with best buy, or any other crook corporation, give them a deadline until you would waith to receive what's legally yours and then you file a claim in small claims court! It's easy to win if you are right... Good luck!

If you have problem with best buy, contact:

Jill nezworski sr. Executive resolution specialist best buy, inc. Desk [protected] fax [protected].

Don't buy anything at Best Buy on line. Their return policy is awful. You have one month to return a defective part and it takes up to two weeks to get an authorization number. Plus, calling them is horrendous. I've spent so much time on hold, my phone battery has worn down. Avoid BB at all costs.