Best Buy’s earns a 4.1-star rating from 4200 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
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returning xbox with extended warranty!
Purchased an Xbox 360 with extended warranty. It became defective, took it to Best Buy in Avon, Indiana where extended warranty was purchased. Customer Service checked system, proved it was defective. The power cord was missing and the game that came with it. They said that they could put a power cord in the box but didn't have the same game. I asked them to replace the system, I would give them the power cord or purchase one and put it in the box and they could have the new game. They said that they had a power cord but HAD to have the same exact game (even though they don't even use that game in the systems anymore). I live 35 miles away and was very upset that we could not work out something. My son went back with the game. They then stated that I never purchased an extended warranty and long story short but my sister-in-law had taken a system back and her last name is Ray and they charged that system against my name. My son figured that out for them and they agreed that is what happened and then said that well since the power cord is missing they would not exchange it! He told them to just take the power cord out of the new system and put in with it. The store manager stated "Oh if it was just that easy" and laughed? Well why isn't it just that easy? So now I have to make a third trip hoping this time they will honor the transaction. I guess it depends on who is working. Where is the customer service these days? Won't ever purchase from that store again.
don't buy lexmark printers nor shop at best buy!
Hello everyone.
I want to let you all know that I purchased a Lexmark printer @ Best Buy just over 2 years ago. It was part of a package of computers and accessories worth over $5,000 in that one purchase. Over the years, I have spent thousands of dollars at Best Buy.
A while back the Lexmark printer wasn't working properly so I took it back to Best Buy as I had paid for an extended warranty. I was without a printer for the many weeks that it took to get fixed three times. On the third time, I purchased another Lexmark printer to use as I run a small business. The third time Best Buy said they couldn't fix it and gave me the Lexmark printer as a replacement.
Today that Lexmark printer also quit: it wouldn't print out faxes when received; and would only type a full page instead of an envelope. I took it back to Best Buy and they now inform me that I am not covered by the Extended Service Warranty as they replaced the Lexmark printer. I argued that I had paid for a three year warranty which has not expired yet, but Best Buy insisted that once the printer was replaced the warranty was finished.
Nobody told me that at the time. The manager at Best Buy said that it was in the service contract and they don't have time to go over the service contract with customers as they (customers) are not interested, and Best Buy does not have the time. It was up to me to read the contract (fine print).
I argued as I was very upset that I had spent thousands of dollars at Best Buy and I understood that I was still covered by the extended service warranty. They refunded me $50 for the warranty and that was it!
I run a small business and look after my equipment which doesn't get a lot of use, but when I need something, I want to rely on it.
I recommend to everyone that they not shop at Best Buy nor purchase a Lexmark printer as they are of very poor quality based on my personal experiences.
Ron James
The complaint has been investigated and resolved to the customer’s satisfaction.
I just purchased a model X5650 that advertises on the box it had a quick connetion port for a laptop. The lexmark website also has a demo of this model showing a laptop being plugged into the front of the printer. After installing the software and verifying the printer was working, I tried to plug my laptop in and found no port on the front of the printer. When I called Lexmark they said they had discontinued putting the port on the front of the printer and the only printer port was the primary port on the back of the printer. They were unconcerned that the advertising on their box and website was incorrect.
Best Buy did a similar thing to me in Kansas City. I said "So what you are telling me is that I'm basically screwed due to corporate policy and that my extended warranty doesn't mean a thing" the store manager said "I've been in Retail 20 years and this kind of thing happens all the time."
I agree that in reality no one cares for customers. It is nice to post complaints on the net so that others can be careful. Like i was thinking to buy Lexmark printer and after reading this complaint immediately cancelled all the Lexmark related offers.
Thanks for the guidance. As regards Bestbuy, my experience is also some what similar that you need to hassle them to get what was promised to you. When you go back, they come out with a different meaning of the same thing. Bestbuy should rename them as Smartbuy.
Jeff hit the nail right on the head. You already had one printer replaced with the extended warranty, how can you assume it will also work on the second one?
If you purchase an extended warranty for a product which fails and you are given a brand new product to replace the defective one, why in the hell would you assume that this new product comes with another extended warranty? You paid for a printer, you paid $50 for a warranty for your printer, you broke your printer, you got a new printer, you broke your new printer and then you wanted a third new printer? Are you insane?
You know... you did sign for the contract, the onus is on you to understand to what your buying and agreeing.
Any LEXMARK products for home pc use. Yeah, they seem cheap and inexpensive. But they are a con-job right out of the box. Even after thousands of hours on the phone and online with service personel trying to troubleshoot the problem.
The box usually says:ALL-IN-ONE printer,copier,fax,scanner. They are a piece-O-junk and doesn't do anything well at all. The only things it does well is make blurry copies, ruin paper, waste ink, and electricity.
If you are in the market for a home printing device and see a LEXMARK product on the shelf at your local electronics store. I think you are better off keeping your money safely secured in your pocket.
scam and cheating!
My husband wanted the new game, Pirates of the Burning Sea, for his birthday in early January. It was set to be released on January 22nd but preorders were being taken at Bestbuy.com and they were sending out extra CDs with music beforehand so at least I had something to give him on his actual birthday.
This morning (Jan 22nd), I received an email that there was a problem with my order. When I logged into the website, it said the item was on backorder. I didn't order the item last week to a surprised company. I preordered it three weeks ago and now it was telling me it wouldn't ship for another week. I called our closest store and they had them in stock but the woman through the website customer service apparently didn't see them and couldn't switch our order to store pick up.
This was a very simple issue that Bestbuy.com really failed to meet. We canceled the online order and my husband went down the street to pick it up. So much for convenience. If they can't count and send out preorders on time, heavens only knows what happens when they have a real problem. That being said, we won't be customers ever again to find that out.
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
poor appliance repair time
Anyone considering purchasing Best Buy's "extended repair" plans on an appliance - BEWARE! You will likely be without the use of your appliance 2-3 weeks. this has been my experience twice. It takes usually a week to have a "repair specialist" come and look at the item needing repair. From that, parts are ordered. They will not even schedule the followup repair UNTIL the parts are in. When the parts are in, they will schedule the repair. They will claim about 2 days from the date the parts are in. I have been without a working washing machine (talk about inconvenience!) since 12/18/07. It is now 1/2/08 and I am told that they expect the parts to be in 1/5/08, but will not schedule repair until all parts are in. On 1/8/08, it will be 3 weeks with no washer. Try that for convenience not to mention the money you spend going to the laundromat doing your laundry! For the $150 we spent on the extended warranty, we would be better off calling our local appliance repair and I can bet (based on previous experience) we would have had it fixed within a few days. Save yourself the time and hassle - just pay for a repair when it happens! Also - expect to wait on the phone for an extended period of time before getting to speak to someone. First time I called was in excess of 15 minutes - and that was in late evening. I am very dissatisfied with the experiences I have had when I have had to be without my washer or dryer. Also - that says a lot about Whirlpool's quality - repairs on appliances (both washer and dryer) and they are less than 5 years old.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with the customers that purchased the extended warranty only to be inconvenenced. I am currently experencing the same problem with BEST BUY and it would have been better for me to turn this into the company direct than deal with BEST BUY. I have also been without my washer for weeks now for a part that should have been taken care of within a week. I made a phone call to the manufacture that offered to get me service taken care of sooner... so what is the problem BEST BUY? they seem to be so busy and the techs are booked out for days... maybe they need to hire more people to handle the service for their customers! and lets not mention the amount of money we have spent doing our laudry elsewhere! If they can't provide the proper service for the amount they charge for their extended warranty then maybe they need to get out of that business and concentrate on sales only. I would have been much better off saving the $300 I spent on the warranty and just called my home warranty and within 48 hours someone would have been at my house.
It's called good business to not schedule the repair until the parts are in. Best Buy is not a repair store, they do not keep every part of every device on hand; the parts are ordered from the manufacturer. If the technician scheduled the repair for a week later and the part was not yet in from the washer's manufacturer then you would be on here ### about Best Buy not keeping their appointment. What you explained was a reasonable amount of time for a RETAIL STORE to order a specific part and get your machine fixed. You need to take a deep breath and think the situation through before you start posting complaint on the internet. If only these employees could do the same about you.
Same experiences, I am going to print a letter to the store manager of my local Best Buy about my ridiculous ongoing battle to get them to fix my 3 yr old HDTV. The original complaint was relatively minor (transparent gray bars moving around and coming and going...) So far, it has been about six calls, two visits with two different technicians, six weeks of time, and now my TV will not even turn on after they replaced the main board with what was apparently a badly rebuilt one. This is with a valid 4 yr service agreement. I think I will never get it fixed satisfactorily, especially since I have to take my own time off work (whole days) to fit around THEIR schedule. (Why do they care more about their employees than they do about their customers?)
If you ask me, Best Buy only loves you until the sale is made. Then, you're on your own.
The same for me... I waited over a week before the part arrived. Tried to schedule and they will only schedule a day (not time) for repair. I have to take off work the the ENTIRE DAY?
awful service, poor quality and dishonest!
Like many others on this board I am having an awful time with Samsung. We purchased a Samsung RS2555SL side-by-side unit in 2005. Last Sunday it quit cooling and we lost all the food in it. A call to Samsung on Monday said that the unit was still under warranty for the cooling system (5 years) and they gave me the phone number of the local repair agency and sent them a FAX. A technician came out and confirmed that the compressor was bad but that he didn't have a unit as Samsung parts are never stocked locally (unlike domestic brands). He said he could have it overnighted. I called the repair place the next day and they said that the compressor was ordered and that they would call me back later that day. I of course did not receive a call and no one answers their phone now (last three days). I have called Samsung six times and they have magically been able to contact the agency twice but not in the last two days. The Repair agency has told Samsung that they need technical advice because they don't know how to put the compressor in (the technician never told me that). So, I have heard that they have the compressor, have ordered the compressor, did not have the compressor and finally did not know how to put in in either directly from the agency or from Samsung. I asked Samsung if we could get someone else to fix it and they said they could not initiate another service request for 7 days! (meaning next Monday). I finally called Samsung's "Executive Customer Support" group and was told that they would investigate things but that it might take several days. They did not explain how they would contact the repair agency since they have not answered their phones for two days.
Out of desperation I called Best Buy repair. They said that since I did not buy an extended repair contract with them they could do nothing. I explained that the unit was still under Samsung warranty but I guess I was using words that were too big as they still said no help. They told me to call the store where I bought it. I did so and the manager essentially told me to take a hike since I didn't have an extended warranty even though I tried again, in vain, to explain that it was still under warranty. Finally I called Best Buy corporate and they told me the same thing. I have spent thousands of dollars with them over the years for computers, TVs, etc and they have essentially told me that they don't care.
WARNING! Never buy a Samsung refrigerator!
WARNING! Never shop at Best Buy!
WOW! this problem just happen to me. i've been waiting since june 25, 2008. still refrig not working. food went bad twice. service rep said refrig was fixed. NO WAY. HE DID NOT FIX IT. why a five year warr if they are not going to honor it. about to lose my family over this refrig
I have same problem
canceled order and refusal to refund!
The Worst buy! As I am typing this I am on hold... again... it'S been over 35 minutes... again! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When I did finally I canceled the order after being on hold 20 minutes at least. I was told the only way i could get my money back was to receive a gift card in the mail... in about a week. That was a month ago, though they have managed to send me numerous pieces of junkmail trying to entice me to jump online and spend spend spend... guess what? I'm not their sucker twice and I want my money back! They absolutely refuse to answer any phones! The people I dealt with at the local store are rude and seem they could care less... even when I spent up in four figures last year buying a pc and accessories. I am done doing any business with them and tolerating the atrocious service!
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
scam artists!
I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to a replacement unit' This was in the store managers pen on my receipt just to prevent what happened (call it foresight).
Well after 3 years and 4 service calls I decided it was time to replace the unit. I went to the store and was promptly told that TOSHIBA is JUNK. I shouldn't have bought it in the first place. I gave them my psp plan along with all of my paperwork and was told that they didn't have this technology anymore(720p) so I would have to pay an additional 500 to upgrade. After fighting with them for about an hour they said that they would split the difference with me and charged me 285.00 to go to a samsung 61' 1080p. I was upset but I took the new one home. It was defective so I returned it to the store. They tried to make me take a used one but I refused and so I was issued a gift card in the amount of 2997.00. It included the amount that they screwed me out of. In the meantime the old set was not picked up by best buy. 2 weeks later I decide to go to the store and purchase another TV.
The store manager, John Calagey decided that they gave me too much credit and voided the card. I called him and he told me that they didn't get my old tv so I was out of luck. If I didn't like it to sue him. I waited appx 3 more weeks and decided to pursue this because I had not only got screwed outa my psp but I had a broken set that was useless. I called John and was told to bring my old set up and exchange it for the samsung but he was gonna charge me another 285 dollars. I took the set up to the store and talked to some girl with jewelery throughout her mouth(very hard to understand) and very nasty... but i regress... I told her what I was there to do and she told me to unload the set. I did.
I went back into the store and she stated that John(the real manager) said to give me 1500 for the set. I told her no and that I would return the next day. She then started screaming to security to kick me out of the store for calling her a name. What a great way to get rid of a upset customer... Oh well nasty mouth won and I left the store. I think her name was laurie... but thats enough of that. I called the main office(at least I was told I was speaking to the HEAD guy... tom... and he stated that the store managers set their own rules as far as returns and exchanges. He stated that Customer Service had NO CONTROL over the stores and they do not dictate policy.
I went back to the store this evening and had a tape recorder on me(and a off duty cop) waiting beside me as a witness to what was going on(and that I didn't call anybody any names) haha. He tool me old set and still charged me $285 for the exchange even tho the price on the new set has dropped $230.00. Best buy got me... they really did. But I will let everybody that I know --- and can read = I will tell them about the great 285 dollar profit that best buy got from me. And the guy even had the stones to ask me if I wanted to buy another extended warranty for the new set. He also held out his hand to shake with me to show me that there were not any hard feelings... I actually laughed at that.. Another thing. Geek squad has made a habit of parking their vans in front of the store... Call your local fire marshall... thats a Fire zone... and that can be enforced... but as far as treating customers this way... well you be the judge!
The complaint has been investigated and resolved to the customer’s satisfaction.
HAHAHAHAHAH GOT TO LOVE IT BEST BUY EMPLOYEES STICKING UP FOR OUR COMPANY THANK YOU GUYS SOME OF THESE PEOPLE JUST REALLY CRACK ME UP IF THEY ACTUALLY TOOK TO THE TIME TO LOOK AT THE EXTENDED WARRANTY THEY MIGHT NOT CRY AS MUCH BUT APPARENTLY CMS ARE UNEDUCATED BULLYS
You had a Toshiba 62' 720p last for 3 years, you're pretty lucky. As this television's technology became more and more dated, you were able to exchange it for a Samsung 61' 1080p, a VASTLY NICER television for a mere $285 more. Basically you used the Toshiba for the majority of it's expected life then [censor]ed and moaned at the prospect of getting an upgrade 3 years later for $285. This customer, "Smith, " is clearly a ### who thinks everything should be handed over to him free of charge. You were COMPLETELY out of line complaining about this transaction, you were getting one hell of an awesome deal, even at $500.
Best buy leadership
Brad Anderson CEO/Vice Chairman/Director -
brad.anderson@bestbuy.com
Shari Ballard, Executive Vice President, Retail Channel
Shari.Ballard@bestbuy.com,
Kim Motz at 612.291.5332 Shari Ballard’s assistant?
Kim.motz@bestbuy.com
Bruce Chatterley, President and Chief Executive Officer,
Bruce.Chatterley@bestbuy.com,
Steve Delp, Chief Operating Officer, Magnolia Audio Video
Steve.Delp@bestbuy.com
Brian Dunn, President and Chief Operating Officer
Brian.Dunn@bestbuy.com
Julie Gilbert, Senior Vice President, Retail Training,
Julie.Gilbert@bestbuy.com
Jena Lund, Julie Gilbert assistant at [protected]
Jena.Lund@bestbuy.com
David Hemler, Senior Vice President, Best Buy for Business
David.hemler@bestbuy.com
Paula Prahl, Vice President, Public Affairs
Lisa Smith- Best Buy Vice President Customer Care
Lisa.Smith@bestbuy.com
[protected] Office
Sean Skelley, Senior Vice President, Business Group Leader,
Sean.Skelley@bestbuy.com
PR number at (612) 292-NEWS
Susan Busch, [protected] Director, Corporate PR
susan.busch@bestbuy.com
Dawn Bryant, [protected] Manager, Corporate PR
dawn.bryant@bestbuy.com
Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
[protected] Direct
[protected] Fax
mark.paragi@bestbuy.com
Investor Contacts: Jennifer Driscoll, [protected] Vice President, Investor Relations jennifer.driscoll@bestbuy.com
Charles Marentette, [protected] Senior Director, Investor Relations charles.marentette@bestbuy.com
Carla Haugen, [protected] Director, Investor Relations
carla.haugen@bestbuy.com
newscenter@bestbuy.com,
wolf@bestbuy.com,
You shouldnt of bought a toshiba in the first place... and if you read the policy, you would understand that if in the event you need to replace your tv and its no the same technology, and it costs more, you must pay the difference... so put on your glasses and read.
Stealing $ from customers!
Chris stark - crook #1 - corporate crook protector & spin master jill nezworski - executive resolution specialist - richard m. Schulze - full pockets the pre ipo owner and founder - loves to hire crook managers! Avoid avoid!
The original [redacted] text:
Watch out for best buy theft of credit: after deliberately stealing my $238.14 credit, best buy would not give me my money back until I got dpt. Of consumer affairs involved and then they offered 'equivalent value' gift card, which I advised them politely to go shove it up theirs and I am suing corporate thief's this week... If you have problem with best buy, or any other crook corporation, give them a deadline until you would waith to receive what's legally yours and then you file a claim in small claims court! It's easy to win if you are right... Good luck!
If you have problem with best buy, contact:
Jill nezworski sr. Executive resolution specialist best buy, inc. Desk [protected] fax [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
Horrible service
I ordered a digital camera from BestBuy.com for around $240. After 1 week, I checked UPS tracking system and UPS said it was delivered, and it wasn't. Someone was home all day that day. I called UPS twice and they said they could not do anything because they were only liable to Best Buy, so I had to talk to Best Buy to get my money back, and then Best Buy...
Read full review of Best BuyRestocking fee is a scam!
I was interested in a portable GPS for my car. I am familiar with GPSs and know that sometimes it takes a while for a GPS to catch its satellite signals. After asking advice to one of the employees he showed me the Garmin NUVI 760. Which was priced at $699.99 He said this is a "quick responsive GPS". I also asked him "if I do not like this GPS can I return...
Read full review of Best Buy and 3 commentsImpossible customer service
Don't buy anything at Best Buy on line. Their return policy is awful. You have one month to return a defective part and it takes up to two weeks to get an authorization number. Plus, calling them is horrendous. I've spent so much time on hold, my phone battery has worn down. Avoid BB at all costs.
My 11 year old son saw the commerical that three mothers were in a van ready to run over the Mascot of the Burger king. In his own words from my sons mouth this give kids a bad image about their mothers if they are made at them they will run them over. My son thinks that you should put more thought in your commercials then the thought of killing. As a mother I know there are more then this one commercial. On TV.
Burger King Commercials
Best buy warranty fraud!
Last Dec. 8, 2006 I brought a 19 in HP laptop through Best Buy in Rockford, Illinois on the internet. It was warranted for 12 months through Hp and I bought a 2 year extended warranty through the Best Buy company. That warranty does not expire until 12/08/09 It all worked wonderful until Aug 2007. At that time the wireless card in it would only work once in awhile. Of course I could no longer get on the internet.
I took to a Best Buy in Dekalb Illinois and they had it three weeks. They told me they took it apart and thoroughly cleaned it. I got it back and it still did not work, so I took it to a Best Buy store in Rockford Illinois. The man in their geek squad took it apart ( partially) just to clean the wireless card as I watched. He told me that he would have to send it in and they would just put in a new wireless card and send it back. Every thing else worked great. A week or so later that place called and said something had been spilled in it (by me?) and it would not be covered under my warranty but would cost me $967 to fix. I did not pay that much to start with. I called Best Buy and they gave me phone number's to call HP. I did so and talked to several different people. The last one told me my problem should of been covered under the warranty with NO expense to me. And even if I would of had to pay the charge for what they were going to do it would of NEVER been more $398.00, more like $319.00 He said Best Buy was messing with me.
I then called Best Buy and told them that and said I wanted my laptop back. I have yet to hear from them.. I was told by one employee that it would just get "lost". How do I get my laptop back and how do I get them to honor their warranty? I am a 66 year old woman that does not misuse an expensive computer like this one. I never misused it or spilled any thing in it. I have no children in my home to hurt it. If something was really spilled it they must of done it. It worked really great except for the wireless not coming on to pick up the internet all the time. I do a lot of business on line and need my laptop back .. I have been with out it this second time since 10/16/07 I think it should come back to me in like new condition, with all the components working. That is why I took out the extended warranty.
The complaint has been investigated and resolved to the customer’s satisfaction.
Best buys warranty did not do anything hp did and bestbuy refused to refund the payment and/or transfer the coverage best buy is well know for abusing the warranty system.
It is the most profitable of all of their endeavors.
Your computer broke, Best Buy replaced it under the warranty, and you expect it to cover the new one as well? Come on, get real.
I had the same problem with the HP laptop I purchased in December 2006. The wireless card went out and Best Buy sent it in to HP who replaced the unit with a new one because they had so many complaints on the wireless card. The problem I had was that Best Buy refused to roll the 3 year warranty I purchased over to the new unit. Best Buy sold me a lemon, HP replaced it and Best Buy voided my $300, 3-year warranty after only 10 months. I'm fighting it all the way up to corporate!
Will not answer their phone!
Everytime I call and no matter which store I call at Best Buy, they will NOT answer their phone. I'm trying to see if they have something in stock so I may buy it. If they dont want the customers business then we can go somewhere else. Why do they even have phones. Everyone needs to write or email the corporate office. Lets get Best buy out of Oklahoma.
Read full review of Best Buy and 32 commentsFraudulent billing practice
This company has repeatedly billed me incorrectly. What started out to be a 3,000 purchase will end up costing me more than 7,000 after i'm finished paying them in full. They have submitted incorrect information to the credit bureau which has essentially damaged my credit. I plan to take this to the highest level of the consumer affairs bureau.
Hello, I agree and how did you resolve it. I cannot get a live person and they are trying to bill me more than what I owe. MS
I totally agree with these complaints about hsbc (Best Buy). Everytime I call about a mistake on my account it takes about 40-45 minutes to correct the problem. I can never get anyone on the phone that is competent to understand the simple mistake. But it doesn't stop there I would see the same mistake every month. I have to call every weekend to correct the problem. I can never get an answer from anyone. When I send in a payment my balance never equals. I ask the person on the phone about the balance and no one can give me an answer. So I can't calculate how much extra monies I had to pay because there are too many incompetent people that work in this company. I got so mad that I decided to cancel my Best Buy credit card because I just didn't want to deal with this company anymore. The worst company to deal with.
Bad customer service
As written to their corporate headquarters:
I just recently had a less than positive experience with a floor manager by the name of Aaron in Store #358, 611 Marks St. in Henderson, Nevada. I tried to replace a Camcorder for my 65 year old mother who had purchased it with a 4 yr extended warranty. The model of camera she purchased, Sony DCR-TRV-22, suffered a CCD chip factory recall and the symptoms related to the recall were consistent with the problem her camera was experiencing. When I tried to explain why we were wanting to exchange the camera for a different brand of the same value, Aaron refused to help. He only insisted that he can sell me another camera while I waited for 6 weeks for the service department to determine whether the camera can be repaired. I told him it was a defective part that Sony recalled and was not repairable. That my mother wished to have a different brand of camera of the same value. Aaron did not look at the receipt of purchase or look at the 4 year plan. He did not ask to see any of the documents I had in my hand. He only told me to stand in line at the service department to have the camera repaired and he'd sell me another camera.
I explained that it was unnacceptable. I told him that it wasn't completely out of the ordinary for Best Buy to honor the request I was making as it was done in the past by another member of my family at a location in Southern California. In that particular instance, the customer was escorted by the floor manager to the camera department where he helped the customer locate another brand of camera of equal value. Aaron's response was, "Well, take it to that store then." I told him that his response was rude and unprofessional and a return policy should be honored. Aaron refused.
This entire conversation took place in the front of the store. I was noticeably unhappy with the outcome. The greeters, who check receipts at the entrance were in earshot during the conversation and with a condescending tone and a smirk told me to have a nice day while I was on my way out. I turned to them and instructed them that not only is it unprofessional to address a customer to have a nice day when they can see that the customer is obviously upset but it is rude to say it when they didn't mean it and as if it were funny that the customer were unhappy. One of the greeters then stepped into my personal space as if to try to intimidate me and told me I had to lower my voice. I told the greeter, as I was leaving the store, that his behavior was going to be included in my report to corporate. Then I heard him say again, mockingly, "Have a nice day." (I don't need to go into how really angry that last comment made me. I'm sure you can put yourself in my place and just imagine.)
Normally, I do not bother writing corporate offices when I have a bad experience in a business. I just simply never shop there again and, when the topic comes up, tell everyone I know my experience and encourage them not to do business there. But the behavior of these employees and the attitude of the floor manager at this particular location incited me so much, that I felt compelled to write you hoping that someone can investigate this type of unprofessional behavior. I'm sure that this is not what your corporation or any corporation expects from their employees who represent their business at the public level.
Sony Corporation has agreed to replace the camera at no expense. Their support service was exemplary and I have already informed them as much.
It's too bad that my experience at Best Buy was so sour that I will probably never walk into that store ever again. And will be very hesitant to shop at Best Buy even if it were a different location.
The complaint has been investigated and resolved to the customer’s satisfaction.
Get a life. Stop posting this post everywhere. You are just trying to take advantage of Best Buy. There are policies to be followed, and the manager was clearly trying to follow them. Sorry that your family took advantage of another Best Buy and got away with it. Next time you walk into a store, read the manuals and your warranty information before. It clearly states that Best Buy has to ship there products before being able to declare it defective for you to get a new one. The managers are trained to know all this stuff, and if they could have found a solution for you i'm sure they would have. Obviously there was only one solution, and that was for you to purchase a new camera until you were able to get yours returned. I disagree with you 100% and i'm glad that you were not able to get away with your scam at this store.
Hello there,
I strongly agree with what you just said. I've worked there and I've seen how rude Aaron and the people in LP were to some of the customers who went into the store for help or just a simple question. Corporate does need to do something about it.
Best buy deceptive and unfair trade practices
I went to the Best Buy on Nov 2nd, 2007, located at 4601 E. Colonial Drive, Orlando Fl, 32803 to look at satellite radios for me and my wife. There were 8 different radios to choose from. The one we liked had a sign that says "Sirius Stiletto 2 Live Personal Radio V", price $49.99.
I found a sales associate and I asked to buy the $49.99 radio, the sales associate told me that the radio was $329.99, and that the $49.99 price was for the vehicle kit that the radio was sitting in. When I asked where the price was located for the radio we wanted to buy, he replied "I have to go print that up."
I asked to speak to the manager and explained how this was very confusing to me. The manager Mike refused to sell me the radio at the $49.99 price, saying that there was nothing wrong with the sign or how it was displayed. He then told me the plan-o-gram was set this way by the corporate office, this is the lay out of how the merchandise should be signed and displayed. I find it very odd that there would be no price for a $329 item, but there would be one for the $49 item. I asked him if he was going to change this sign tomorrow, which he replied he would not change any signage unless instructed to do so by the corporate office.
He then explained that the model number in small text above the price clearly explains that this is for the "SLV2". There are no boxes and/or imprinting on the radio or car kit that a consumer can see that would allow them to know that the car kit was the "SLV2". When asked how the consumer was suppose to be able to distinguish between the two the two different products, the sales associate told me that I was suppose to ask for the price. To me that make it illogical to even print price signs. I was then told that this was not the type or store you just walk in, grab what you want and go store by the Service Manager. I assume he is trying to tell me the customer needs to be lead around and directed to the correct product for them. If this is true, why would they have CD's and DVD's at this store? You can see how a consumer can get easily confused when even the manager is telling me this.
So the store has NO price displayed for this radio except for the one that says "Sirius Stiletto 2 Live Personal Radio V". There is only a display of the radio, no price 'in their opinion', and there are no boxes of radios for me to read more information on, or get a model number from. As a consumer it would seem to me that the model number would be 'Stiletto 2'.The manager directed me to call their 1-888-BESTBUY since I did not like his answer.
I called and spoke with Vanessa on Nov 2nd at 10:30pm and explained the issue. I then emailed her the (4) photographs I took to show the display. She said she feels that the sign is very deceiving, but all she could do is to give me a $100 gift card "IF" I bought the radio. She lastly said that it seems that the sign was suppose to read "Sirius Stiletto 2 Live Personal Radio Vehicle Kit". She also said I should be able to tell the difference by looking at the box in the store, because it would have a model number on it, this would distinguish it from the vehicle kit. But remember 'this is NOT just a walk in, grab what you want and go store' as the manager previously told us. So there are NO boxes with information for me to read. This is very misleading to the consumer so far about the process a consumer should know when shopping in Best Buy. I have not yet had a similar experience at any other store in my life.
I then asked to speak to her manager at the call center. I got to talk to Mitch at 10:45pm on the same day. He also agreed that the sign is "very misleading". These are their words that the sign is very misleading not mine. So you can see why I am now getting frustrated that even Best Buy customer service feels these signs are misleading. They said they stand by the fact that the model number displayed makes the description irrelevant. I was told it make NO difference what any other text is printed on the sign. Mitch then told me it was easy for him to look up the model number on his computer and see that the "SLV2" was not the radio as displayed; it was in fact the vehicle kit. I asked him if this means I should bring a computer with me when shopping at Best Buy, just incase I need to make sure they printed their signs correctly. He just replied no.
I have photographs showing exactly what I saw on Nov 2nd and how other radios did not have this problem; even the sign below the radio in question says very clearly that the radio has a car kit included with the price. Why should I assume that the radio I am looking at is not the same deal? I did email the corporate office these photos and they agreed it was misleading, but they said the sign was not incorrect totally, just that the sign did not have the full description.
I site Florida State Statute 501.204 subsection (1) which states: Unfair methods of competition, unconscionable acts or practices, and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.
I believe I have found the correct statue but I may be incorrect, the retailer and their corporate office refuses to help me and stands by their claim that they may print anything on the sign, which may be untrue, as long as they have the model number correct.
I traveled to another Best Buy located at 845 N Alafaya Trail, Orlando Fl 32828 where the display is exactly the same, except the sign and price for the radio was completely different, furthermore there was now no price for the vehicle kit.
And lastly why would there be a different plan-o-gram for price signage as these stores are just miles apart.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes - this is a ### organization - Best Buy. They ripped me off on a computer I bought there - that was broken - and then refused return. I asked them repeatedly to produce paperwork, wording denying my return - and they couldn't provide any.
They were rude, unethical, grossly unprofessional, and totally inept - from the manager to the guy at the door. This is Best Buy Ocoee.
I contacted the corporate office - and they were just as inept. After 5 emails back and forth - they could not produce any wording also - but have done nothing to appease my situation.
Basically - long story short - is that Best Buy stole from me.
I will never set foot in one of their stores again -- and recommend anyone else NOT buy from them.
It depends on what band the store is. There are 6 different "types" of stores and each has it's own planogram style. With a little research on your part, which all consumer's should do. You would have been able to match model to model. Consumer's should really do a little research before making purchases, or trust the sales person, which in this case he was not given a chance to explain the different products. If you would have seen the non portable players at 99 or more but a portable one for 49.99, that would make a light go off in my head.
Extended warranty on samsung 42 & plasma tv!
On April 13, 2003 I ordered a plasma TV with a four year extended warranty from the Best Buy Store in Cleveland, Ohio. I was on a six month travel order with the Department of Defense. I was assured that it would not be a problem when I received the unit as I was planning a renovation when I returned home to San Diego, CA. The clerk told me the dates did not matter. The TV was delivered September 13, 2003 and the Best Buy installers attached it to my wall hiding all the wires on Sept 17.
There were a couple other problems such as I did not get the wall mount I paid for. I paid for an articulating wall mount and ended up with a flush mount as an even exchange. The store manager here in San Diego told me that I had to go back to Cleveland store for remedy, which I knew was a lie. The next thing that happened was that I bought a garbage disposal and a dishwasher as the first step in the renovation. I have a witness where their installer wanted to take my copper plumbing and replace it with plastic. I stopped shopping with Best Buy after that point. Back to the TV...
The TV operated fine until Sept 4, 2007 then TV suddenly went out. Although I thought I still had a few more days left on the warranty Best Buy informed me that the warranty had started 5 months before I received it, April 13, 2003. Best Buy refunded me $41.62 as a proration on the extended warranty. I found out from Samsung that the TV was manufactured in Korea 17 days after Best Buy said the warranty started. Samsung also showed that their 24 month warranty started from the date I received it, Sept 13, 2007. Samsung also shows Sept 13, 2003 as the date of purchase. Best Buy did not return my calls.
I went to small claims court November 1, 2007. The judge claimed that Best Buy cannot start a warranty on a product made in Korea before it's date of Manufacture. The judge ruled that I am entitled to costs of Best Buy repair service visit of $100 and have the TV fixed or replaced.
Best Buy are the only people that I speak to that cannot understand why. Even the judge spent most of the time explaining it to them. I am worried what they will do next.
Beware people!
It turned out to be a nightmare
Sony Vio and Best Buy.
I bought a Sony laptop Model VGN-FZ140E on August-31st 07 from Best Buy. It turned out to be a nightmare.
I noticed the day I bought it, it crashed about 4 times the same day, and I was departing for the Philippines on the 2nd Of September so I had to take it with me on this trip. While I was gone it crashed about every third time I turned it on, it would go through all the start up and when it was ready to use it would crash.
The error message was Blue Screen Error. I looked at the error log on the Laptop and noticed it had crashed 30 times from April ' September, before I bough it. Yes I bought it new in the box. After talking to Sony tech support ha, I reinstalled it back to factory condition and the first time it started it crashed. After I returned to the US on the 17th October I called the Sony Tech support again and they told me to take it back to Best Buy, they gave me a number for the return but I tried to explain that the problem existed before I bought it and I just wanted it replaced, they told me to use the number and they will otherwise Best Buy to replace it. I went to best buy the same day and they would not replace it even after explain I was out of the country and the Manager told me it makes no difference if I did not return it in 14 days it would have to be sent back to Sony. 'Talk about compassion' the manger was rude and not interested in looking at the history log or my Passport, in fact he told me to have a nice day and walked away. I have never been treated so badly by a shop before. I don't ever plan on buying anything from Best Buy again and I spent over $5,000 last year alone. Is this what they call loyalty? Now I have no laptop for 4 to 6 weeks! GREAT JOB SONY and Best Buy need to look at get some staff that can talk to customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Best buy won't replace or credit a defective product
My complaint concerns Best Buy Inc. They do not back the products they sell. If they sell you a defective product that does not reveal itself within 30 days after purchase, they refuse to allow it to be returned for credit or replacement. They will not allow consumers to complain directly to the store manager.
On August 3, 2007, I purchased an XM Satellite Radio Boom box for $104.99 and an XM Radio receiver kit for $39.99 for a total cost with tax of $156.94. The display screen of the receiver began to malfunction about the third week of September. I waited a week or so to see if it was the XM radio signal that was the problem. After the display of the channels began to disappear soon after I turned it on, I called XM Satellite radio. After hearing my problem the XM Radio technician told me I should take it back to Best Buy where I bought it because the receiver was not working right.
Today, October 9, 2007, I finally found time after work to bring in the radio boombox and receiver. As soon as the clerk at the repair desk saw what I had brought, he said that he was pretty sure that Best Buy would not be able to help me. He said We do not repair these. Since you bought it over 30-days ago, you will have to talk to the manufacturer (AudioVox). I showed him my 12 month warranty from AudioVox. I stated that Best Buy ought to return defective products to the manufacturer and honor the warranty by replacing the defective receiver by another. He stated that he could not do anything for me and started to wait on another customer.
After asking to see the manager, Ryan Travis, Deputy Counter Intelligence, met with me. I told him that I felt a 30-day return policy should apply to only those products that had not stopped working and that Best Buy should respect the 12-month warranty on the receiver set by the manufacturer. That is the way stores used to do business. If your vacuum cleaner or coffee pot was defective, you could always get a refund, a store credit, or replacement from the store where you bought it. The store dealt with the manufacturer. But Mr. Travis told me that he could not repair my receiver and he would not replace the receiver or refund my money. He said that I had to contact AudioVox.
When I asked to talk to the store manager, he said he was the store manager. After pressuring him, since the card he gave me obviously did not indicate that he was any kind of manager, he told me the manager was not in the store and he was acting for him. He gave me the number of the Best Buy customer service line.
I called the Best Buy corporate customer service center from the Walnut Hill parking lot. I spoke to Steve (no last name given). I explained that I intended to file a complaint but wanted to give the store manager a chance to hear me out. I told him that I believed a store should back up the products it sold. I told Steve that I planned to complain online because I thought consumers should know that if they buy a defective product from Best Buy, they are SOL if the product does not malfunction within 30-days of purchase. Steve tried to contact the store manager, Don (no last name permitted to be given), while I waited 10 minutes in the parking lot. When he got back online he was quite apologetic. He said that Don, the store manager, was quote unavailable. He said he too had gotten no where with Ryan Travis.
So now I am supposed to send AudioVox (located in New York State) my receiver and ask that it be replaced. In the meantime, I do not have a radio that I paid over $150 to listen to.
What I want first is for Don to get the guts to talk with me about this issue. Second, I would like Best Buy to change their return policy for defective products. Who would buy anything expensive like a computer (14-day return policy) or entertainment electronics (30-day return policy) from a company that will not let you return it if it is defective!?
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a 5 year extended warranty for a TV and at the time of purchase, asked specifically if they would come to the house to fix it - or if I had to bring it in - and they said yes, because it was over 42" and they pointed this out in the warranty. I told them the house was far from a technician and they said that my warranty guaranteed either in-home repair, or replacement, or refund (the refund being a last resolution).
Less than a year later the TV broke but Best Buy continues, for hours, to shuffle me from one person to the next. They are inconsistent in their responses (promising to come out, saying they "can't get a truck to me", saying they don't have help, etc. The ONLY consistency is that they obviously do not intend to help. When I asked to speak to a manager, after being with the 3rd person in 3 hours, he said that previously they did in-home for over 42" but now only for over 50". I told him that my warrant stated that I got in-home. He refused to help, and when I ask for names so I can write up a complaint, they give me first initials or sometimes first names, and no other identifiers. Clearly they have no intent to honor the law, based on what I have observed. One "manager" stated that they could refund the warranty and I stated that if I had a hurricane insurance policy and a hurricane destroyed my home, I would want the home replaced - not my premiums back. What is going on? Best Buy used to have good service but this is unbelievably bad. I have spent tens of thousands of dollars at Best Buy and will never buy another thing there again. I am disabled so driving several hours to a store, even if someone helps me load up the heavy TV, is difficult for me. That is why I paid for the warranty and questioned Best Buy at the time of purchase to make sure it was in-home service. Although most of the employees were polite, it seems that from a corporate level they don't care and they don't seem ashamed about it. Why spend money on TV ads when you're going to treat customers this disrespectfully?
They have changed their policy. It is now only 15 days. And my issue was with a product with a warranty that was manufactured by the Best Buy In House brand - Insignia. Same issue. 1 year warranty. With this in the warranty.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original
receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of
protection as the original packaging.
They STILL don't honor the warranty. Even though it is a Best Buy brand and the warranty even states to return it to a store.
July 11 2011 I bought a digital camera from here and in less than a year of owner ship the zoom failed. They no longer had my brand of camera and the old one was not worth repairing. I had to swap up to the next model. Now I just got a flat screen TV from here and less than 24 hours later it is dead. All this and the computer I purchased from here has problems too. The computer is a couple months old. I got burned three times. I will never take my business to Best buy again!
I had NO idea they were like this. I had been a very loyal customer. No more.
Same Issue
I bought a $900 lap top at Best Buy yesterday. When I took it out of the box I saw that the bottom panel was warped. I went to go bring it back today. It was determined to be a factory defect. Best Buy kept $100 of my money since there was a 'service' performed when the geek squad pre-loaded virus protection on it. When a computer is purchased at Best Buy there is an option to buy it already set-up. This is considered a 'non-refundable service' by Best Buy. The right thing to do was to fully refund my money on a factory defected lap top that was returned within 48 hours. I lost that service when I had to return a factory defected lap top so I deserve a full fund. This is a nasty trick done to the consumer. Also it was a HP 6-3155dx/core 13. Letters will go out.
That is horrible. They should be ashamed.
I don't like Best Buy. I was promised a Blu Ray player with the purchase of the TV. They claimed
it was on back order but I never received it. Obviously it was a come on to buy a TV. My remote
for the TV has now quit working. I am fed up with Best Buy.
Tom in North Port, FL.
Hello
I purchased a video camera for my daughter at Best Buy. The battery would never keep a charge. Best Buy replaced the mfr battery with a generic, which also never worked. We just gave up on the camera, and newer technology made it obsolete.
Best Buy depends on people either not complaining or giving up, etc. I knew the first time that I went in that store that they were just trying to drive the competition - good stores like Circuit City that provided actual customer service - out of business, and then everyone would have to put up with
Please remember that even when the RETAILER has a 30-day return policy, the MANUFACTURER warranty of fitness is ONE YEAR, and the retailer has to honor that. They may force you to deal with the manufacturer yourself, but they have to provide the necessary information for return, or if the manufacturer authorizes replacement, work with them to replace the item.
Best Buy is only BEST making False statements Employing totaly Worthless Manegment, the Best part of Best Buy is them HOPEFULLY someday closing the door's to their Gates of HELL
Best Buy, Sony and the warranty doesn't mean anything. They do not back their products, warraty thats a joke, and Sony & Best Buy sell defected products. Bottom line!
Don't buy a Sony product, or shop at Best Buy!
I worked as a REP 2 (customer service) for Best Buy for a little over a month before I realized that this was not a company I wanted to be aligned with. Failure to honor warrantys, charging ridiculously high restocking fees, coercing customers into buying "extras" that they don't need and not honoring advertised prices are just an example of their underhand business tactics. I also noticed that management was not willing to deal with customer complaints and that I, a part time hourly employee was supposed to diffuse the situation myself. FORGET IT! I will never shop at Best Buy again and I strongly encourage you to do the same. I was actually trained to try to talk a customer out of returning products... asking lots of questions and calling department heads over to talk to customers to try to discourage them. I felt uncomfortable with these tactics. If a customer buys something and decides it isn't really what they wanted, or recieved a gift they don't like, they shouldn't be harassed about returning it. Best Buy should be ashamed of themselves. I know I am!
I will never trust their services again!
Best Buy
www.bestbuy.com
On 3/25/07 we purchased a 42" Plasma Hewlett-Packard HDTV. On 08/10/07, we started to get 2 lines running vertically in the middle of the TV. And YES I do keep extremely detailed notes of everything and for this - I am glad I did.
8/12/07 ' Called 888-Best-Buy and s/w Amy who said she would refer the issue to New England Television Services @ [protected] and they would be calling WITHIN 3 days with a day/time for services.
8/16/07 ' Called 888-Best-Buy ' s/w Theresa @ 3:34PM, explained NO one called us and the phone # provide was not correct. She said the information would be forwarded to Best Buy's 'Specialized Team' and that NO notes were made of the prior call.
8/18/07 ' Still NO calls received from ANYONE regarding the television. Called 888-Best-Buy yet again and s/w Pat, who said that because the TV was still under HP's warrantee ' we needed to go through them first. Call was transferred to BOB @ HP. Bob tried to troubleshoot and then said a part would need to be ordered and that once it came in, I'd be called for service and that I should receive a call back within 7-10 days. Was given case ref# [protected]
8/30/07 ' Once again ' no return call. Called HP, s/w Martina who told me that it was ME who was suppose to call and set up the appointment? And because I didn't call back, the trouble ticket was closed out! She opened another trouble ticket and said that a part had to be ordered and it would be delivered on 9/10 and that we WILL be receiving a call from the service tech WHO will be picking up the package from Fed Ex. We were to be contacted 1-3 days prior to the technician coming to fix the television. Was given a tracking # CSO-KQB795-01.
9/13/07 ' No call yet again ' called HP, s/w Julio who said the part was on backorder and had no idea when it would come in but it would be sent once it arrives. Had my name and email incorrect on file even though it was spelled several times when calling in.
Called our local Best Buy and s/w Brian, TV Manager who said to call 888-BEST-BUY
Once again ' called 888-BEST-BUY ' s/w Pat again who said someone from the service center would call within 2-3 days to schedule service.
9/14/07 ' Received a call from Best Buy to let us know they set up service with New England Television and we should be receiving a call from them for service.
9/17/07 ' Part to fix television was delivered at Fed Ex but no one pick it up
9/19/07 ' NO CALLS FROM ANYONE! Called HP ' spent 25 mins on and off of hold and s/w Sabrina. Explained the part is at Fed Ex ' need to know if/when someone is picking it up and when we can expect the TV to be fixed. Was told that she needed to place a note at the tech facility that it needs to be picked up and she was going to contact her supervisor and would call back. Called back at the end of her shift saying she never was able to get in contact w/her Supervisor and that she'd call back on 9/20/07 with information.
9/20/07 ' Called HP, s/w Jorge @ 10:15am. He said the computer system was updating and he was unable to bring up the information/account. Explained we last s/w Sabrina who was suppose to call back and he said he'd follow-up once he was able to log on to the system and call us back. NO RETURN CALL RECEIVED!
9/21/07 ' Called HP again, s/w Jorge again, said system is still down, still can't pull up any info. Asked to s/w a Manager, Supervisor or General Manager ' said this was not possible and that once everything was back up, he's call back.
Called 888-BEST-BUY ' talked w/ Davis who provided New England TV phone # [protected]. Said he talked w/ a tech @ New England TV and that he will fax the info over? This was suppose to be done on 9/13! New England is suppose to call us back.
Called Wyomissing Best Buy store where the TV was purchased and s/w Michelle who said she was the ONLY manager available. She said she'd be contacting 888-BEST-BUY to figure out what is going on and will call back.
Called Best Buy Corporate [protected] ' asked for Complaints dept ' s/w Cathleen in complaints who I explained everything to and she put me on hold while she contacted in-home repair. S/w in-home repair who assured me that someone would be contacting me from New England TV shortly. Person was non-helpful and could not tell me anything other then what we've been told from the very beginning. Cathleen from the Complaints dept issued a complaint ' case # ' and said if no one calls within 24 hours, call her back @ [protected]
Received CB from Michelle, Wyomissing Best Buy Manager who said if we didn't hear back from anyone by Monday to call back and she'll see what else she can do.
9/25/07 ' NO CALLS FROM ANYONE! Called Best Buy Corporate [protected]:37am)' s/w Cathleen again, said she was going to call another department to see if she can get us a replacement model and will call back.
Received CB from Cathleen ' said they are going to put a request in for a new television b/c they have not had a response from New England Television. We should be hearing from In-home installation within 3-5 business days. If no calls, will contact Complaints back again.
10/2/07 ' 5 business days later ' no calls from ANYONE! Called corporate, [protected] ' reached VM for Cathleen, LVM asking for a return call to follow-up on the case.
10/3/07 ' Called Corporate - [protected] x60485 ' still reaching VM for Cathleen.
Called Corporate - [protected] ' asked for the complaints dept again. Transferred and s/w Jenny who told me she could see my case # and there was also a second case # and that she would have to check to see if the replacement was approved. She put me on hold, came back and of course it was not approved yet. She said she'd have to call in-home installations again and see if she could learn anything further. Put me on hold, came back saying In-home did approve it on 9/26 and the store should have received the approval authorization. She needs to search for the confirmation # to take to the store but she needs to find the confirmation #. Said she will call back ' would not provide her extension - case #. She called back in about 5 mins, gave me the approval code and said we should take the TV, case #, receipt, warentee back to the the store for the exchage. Also received a call from someone in in-home installation giving the same approval code.
10/8/07 - Go to Best Buy and are told they no longer sell this TV (which we only purchased 6 months ago!) and we'd have to pick a new TV. We looked, found two and of course they didn't have either in stock. We picked one that was $100 cheaper - go to exchange the TV and they tell us we basically will eat the $100 difference b/c they do exchanges feature to feature, not money to money BUT if we wanted one more expensive, we'd have to pay that difference! PLUS our extended warentee we paid for will cover the new tv BUT is post-dated back to the original date of purchase of the 1st tv? Now - who ripped who off? I will NEVER - EVER buy anything else from Best Buy ever again. I have an office I have to fully furnish and will NEVER trust their services again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Best Buy Reviews 0
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About Best Buy
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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Overview of Best Buy complaint handling
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Best Buy Contacts
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Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
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Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
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Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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well Joe i have to disagree, employees at Best Buy do not work on any kind of commission. They do have store and department goals to reach and its there job to sell extended warranties and accessories for the original product sold.
Now for the lady returning the game system. In all warranties, rather exchange or replace the warranty states that all pieces of the product (power cords, a/v cables, remotes etc...) along with original packaging in most cases must be present at time of return or exchange. However i do agree that they could have just taken the power cord out of the new one and did the exchange. But that would have been doing you a favor since you didnt return the product the way it states in the warranty. But that was a customer service call. and since im pretty sure i know who the customer service manager was at the time it would have all depended on your attitude at the time of the exchange. if you were negative they were going to follow the book word for word and you could do nothing about it except fuss and fight. now if you approached them in a positive manner and explained the situation in a calm way im sure she would have handled the situation accordingly.
But once again Joe they dont work on commission its just there job to sell you the extended warranty or at least explain the benefits in a honest manor and then its the customers decision.
the extended warranty is a waste of your money, thats what the sales people get commision on. all the company does is take the extra money and then deny you service when you have something broken if you acctualy read the fine print, pretty well everything that happens to it is considered customer abuse or normal wear and tear. so they send you home with A broken thing. and 90% of the time the acctual brand will replace something if it breaks or atleast get it repaired at a relatively low cost.