Best Buy Canada / computer

Hamilton, On, CA

Bought an Asus computer in June 2017 Since then the machine has been back to Best Buy or 8 weeks or a total of 40% of its time after purchase. During those times, they lost/deleted files even thought they said they backed them up, changed setting, which they did not change back and failed to fix the issues each and every time. When asked both the Geek squad Manager and the Store Manager if they felt this downtime was acceptable neither would answer. They will not honour either the OEM's warranty or their extended warranty, they simply keep trying to fix it, which they can't. Bottom line is they are trying to run out the service contact so they can do nothing.

Best Buy wants to sell you stuff, but they do not want to stand behind anything they sell. Avoid them and their warranties. Go someplace else or shop online, .

Nov 23, 2017

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